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All Journal Jurnal Pariwisata Pesona MetaKom : Jurnal Kajian Komunikasi JPM17: Jurnal Pengabdian Masyarakat Kanal : Jurnal Ilmu Komunikasi Jurnal PIKOM (Penelitian Komunikasi dan Pembangunan) Jurnal Pengabdian Pada Masyarakat MetaCommunication; Journal Of Communication Studies urnal Interaksi: Jurnal Ilmu Komunikasi INJECT (Interdisciplinary Journal of Communication) Jurnal Representamen PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Riset Komunikasi LINIMASA: JURNAL ILMU KOMUNIKASI Warta Ikatan Sarjana Komunikasi Indonesia Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Jurnal Komunikasi Nusantara Jurnal Komunikasi Nusantara Prosiding Conference on Research and Community Services Yumary: Jurnal Pengabdian kepada Masyarakat MEDIASI Jurnal Kajian dan Terapan Media, Bahasa, Komunikasi Prima Abdika: Jurnal Pengabdian Masyarakat Jurnal PIKMA : Publikasi Ilmu komunikasi Media dan Cinema Destinesia : Jurnal Hospitaliti dan Pariwisata RELASI: Jurnal Penelitian Komunikasi Journal of Scientific Research, Education, and Technology Journal of Indonesian Society Empowerment Sintesa Jurnal Communio: Jurnal Jurusan Ilmu Komunikasi Jurnal Kajian Pariwisata dan Perhotelan Cakrawala: Journal of Religious Studies and Global Society INJECT Interdisciplinary Journal of Communication
Mohammad Insan Romadhan
Universitas 17 Agustus 1945 Surabaya, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Journal : INJECT Interdisciplinary Journal of Communication

 1 
Dominance of Corrective Action in Local Government Crisis Communication: A Quantitative Content Analysis of Surabaya City Government Press Releases Based on Image Repair Theory Romadhan, Mohammad Insan
INJECT (Interdisciplinary Journal of Communication) Vol. 11 No. 1 (2026)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v11i1.6370

Abstract

This study examines the distribution of crisis communication strategies in official press releases issued by the Surabaya City Government between August and November 2024 using the framework of Image Repair Theory. A quantitative approach with content analysis was employed to analyze 50 press releases selected through purposive sampling. The unit of analysis was each press release document in its entirety, categorized based on the most dominant crisis communication strategy. Inter-coder reliability measured using Cohen’s Kappa indicated a high level of agreement (κ = 0.82). The findings reveal that Corrective Action is the most dominant strategy (56%), followed by Reducing Offensiveness (30%), Evading Responsibility (12%), and Mortification (2%), while Denial was not identified in the sample. These results suggest that local government crisis communication is primarily action-oriented and focused on issue management rather than rhetorical confrontation or outright rejection. The study contributes to public sector crisis communication research by demonstrating that institutional legitimacy in local governance contexts is largely constructed through administrative action rather than defensive strategies.
Co-Authors Abdul Rokhim Afifatur Rohimah Afifatur Rohimah Ajeng Ferdiawati Amelia, Vira Anggraeny Puspaningtyas Annisa Indira Putri Anyes Wahyudi Ari Annastasya, Dewanda Arief Darmawan Arshintawaty, Sherly Gracia B.C.S Adhi Pradana Bagoes Soenarjanto Bagus Cahyo Shah Adhi Pradana Bagus Indra Setiawan Bora, Olfiana Arista Devi Kurnia Inayati Dewi, Dinda Citra Dida Rahmadanik Dwi Ananda Rizka Octavia Ega Priliagita Fiolita Eunike Herlina Herlina Islami, Annisa Nur Januantoro, Ardy Juniati, Iis Krissanty Aulia Dewi Kusnadi, Hajidah Fildzahun Nadhilah Marcely, Cherry Ervina Muchamad Rizqi Muthmainnah, Amalia Nurul Nugroho, Mulyanto Pariyanto Pariyanto, Pariyanto Pattira Eldayanara Permana, Anggriyan Pradana, Bagus Cahyo Shah Adhi Pratiwi, Ni Made Ida Rinata, Asfira Rachmad Rizqi, Muchammad Rosalyn Agustina Safinka, Marsyanda Dita SALSABILA, ANNISA Siti Muhimatul Khoiroh Sudaryanto, Edy Sumarah, Noorshanti Suwandha, Aisyah Indha Tri Palupi, Merry Fridha Tri Pramesti Wibowo, Cindy Berliana Windriati, Alfia Retna