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All Journal Journal of Technopreneurship on Economics and Business Review (JTEBR) Jurnal Kolaboratif Sains Journal of Artificial Intelligence and Digital Business JISMA: Jurnal Ilmu Sosial, Manajemen, dan Akuntansi Jeinsa : Jurnal Ekonomi Ichsan Sidenreng Rappang Lajagoe Pustaka Journal of Accounting and Finance
Darnawati, Darnawati
Universitas Ichsan Gorontalo
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Strategi Peningkatan Kinerja Petugas Pelayanan Administrasi Terpadu Kecamatan (PATEN) Di Kecamatan Una- Una Kabupaten Tojo Una- Una : Strategy for Improving the Performance of Integrated Sub-district Administrative Service Officers (PATEN) in Una-Una Sub-district, Tojo Una-Una Regency Asmaul; Darnawati; Marten Puyo
Jurnal Kolaboratif Sains (Special Issue) - Jurnal Kolaboratif Sains (JKS) - Februari 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v9i2.10444

Abstract

Penelitian ini bertujuan untuk untuk menganalisis dan memahami kendala, dampak, serta peran keterlibatan masyarakat dalam meningkatkan kinerja petugas pelayanan administrasi terpadu kecamatan (PATEN) di Kecamatan Una-Una, dengan harapan untuk merumuskan strategi yang efektif dalam memperbaiki kualitas pelayanan publik. Fenomena pelayanan administrasi terpadu kecamatan (PATEN) di Kecamatan Una-Una, Kabupaten Tojo Una-Una, menunjukkan kinerja petugas yang cukup baik dalam prosedur dan disiplin, tetapi terhambat oleh keterlambatan pengesahan dokumen dari kabupaten serta fasilitas yang kurang memadai. Penelitian ini bersifat deskriptif kualitatif dengan orientasi strategi pengembangan, menggabungkan elemen fenomenologi untuk menangkap lived experience petugas dan masyarakat terhadap kinerja PATEN, serta grounded theory elements untuk merumuskan strategi baru dari data empiris. Metode pengumpulan data primer yang dirancang bersifat 100% kualitatif melalui triangulasi sumber-metode memastikan validitas dan kedalaman analisis fenomena pelayanan administrasi terpadu (PATEN) di Kecamatan Una-Una. Teknik ini melibatkan 32 informan kunci yang dipilih secara purposive dengan kriteria pengalaman minimal 2 tahun, mencakup Camat, 4 kepala bidang, 8 petugas PATEN, dan 20 tokoh masyarakat. Hasil penelitian tentang Pelayanan Administrasi Terpadu Kecamatan (PATEN) di Kecamatan Una-Una mengidentifikasi kendala sistemik, strategi perbaikan NPM, dan peran masyarakat sebagai co-producer layanan publik. mengidentifikasi strategi NPM inklusif untuk meningkatkan kualitas petugas PATEN di Kecamatan Una-Una, dengan fokus pada optimalisasi SDM, digitalisasi, dan sinergi lintas pihak.
PENGARUH ANGGARAN BERBASIS KINERJA TERHADAP AKUNTABILITAS KINERJA INSTANSI PEMERINTAH Darnawati Darnawati; Herman Haluti; Bala Bakri; Reyther Biki
Jurnal Ekonomi Ichsan Sidenreng Rappang Vol 4 No 2 (2025): Hal
Publisher : Universitas Ichsan Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61912/jeinsa.v4i2.339

Abstract

This study aims to find and analyze the effect of performance-based budgeting on the performance accountability of government agencies at the Secretariat of the Regional People's Representative Council of Gorontalo City. Quantitative method is applied in this study using a survey data collection by sampling a single population. It employs a questionnaire as a data collection tool. Data analysis uses path analysis to test the hypotheses. The results of the study indicate that the first hypothesis, the performance-based budgeting, consisting of the sub variables of performance measurement (X1), rewards and punishments (X2), performance contracts (X3), external and internal control (X4), and management accountability (X5), simultaneously has a positive and significant effect on performance accountability at the Secretariat of the Regional People's Representative Council of Gorontalo City, namely 0.935 (93.50%), with the remaining 0.065 (6.50%) influenced by other variables unexamined, such as budget participation. The second, third, fourth, fifth, and sixth hypotheses, namely the sub variables performance measurement (X1), rewards and punishments (X2), performance contracts (X3), external and internal control (X4), and management accountability (X5), also have a positive and significant effect on performance accountability, amounting to 4.20%, 7.40%, 3.50%, 2.70%, and 16.70%, respectively.
Co-Authors , Andi Tenri Uleng Akal Agus umar Gazali, Agus umar Gazali Andi Aris Mattunruang Andi Muhammad Irwan, Andi Muhammad Irwan Ari Ayu Ariawan, Ariawan Arifin Arifin Asmaul Bala Bakri Cindy Putri Fatika Sari Gaffar, Gaffar Gaffar, Samsu Haeril Haeril Haswitri Haswitri Herman Haluti Ina syahidah Haris Juniarmita, Andi Sartika Marten PUYO Misrah Misrah Muhammad Ichsan Gaffar Muhammad Taufiq Mustafa, Mustafa Nurlaela, Nurlaela Paputungan, Rikson Reyther Biki Ris Akril Nurimansjah Riyanti Riyanti Rony, Zahara Tussoleha S.E., M. Si., CTA., ACPA, , Dr. Antong, Said, Miranti Ar Sarnawiah, Sarnawiah Sofyan Syamsuddin Syamsul Bakhtiar Ass. Utama, Setya Putra