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All Journal International Journal of Economics, Business and Accounting Research (IJEBAR) Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Pengabdian Masyarakat Bhinneka JURNAL ABDIMAS PLJ
Sudrajat, Deny
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : JURNAL ABDIMAS PLJ

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PELATIHAN KETERAMPILAN PELAYANAN PRIMA BAGI PEMILIK, PENGELOLA HOMESTAY DAN MASYARAKAT DI PULAU HARAPAN, KEP. SERIBU, JAKARTA Sudrajat, Deny; Iman Sulaeman; Nika Sintesa; Valentina Happy Vanesa
JURNAL ABDIMAS PLJ Vol. 4 No. 1 (2024): JURNAL ABDIMAS PLJ, Juli 2024
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/japlj.v4i1.1136

Abstract

Excellent service has an important role in accommodation businesses such as homestays because it has a big impact on the guest experience and the long-term sustainability of homestays and tourist attractions. This excellent service training aims to increase the knowledge and skills of homestay managers on Harapan Island, Kep Seribu, Jakarta. The method used was training and practice which was attended by 25 homestay managers. Evaluation is carried out by providing a Google form. The test results showed that 96% of participants experienced increased knowledge and skills in excellent service material so that this community service activity could be categorized as successful.
PELATIHAN KETERAMPILAN KOMUNIKASI DAN PELAYANAN PELANGGAN BAGI WARGA DAN KARANG TARUNA DI DESA WARNASARI, PANGALENGAN KABUPATEN BANDUNG Sudrajat, Deny; Solihin, Dewi Agustina; Purwati, Sri; Susanto, Susanto; Suryani, Suryani
JURNAL ABDIMAS PLJ Vol. 5 No. 1 (2025): JURNAL ABDIMAS PLJ, Juli 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/japlj.v5i1.1652

Abstract

Warnasari Village in Bandung Regency has quite large tourism and local economic potential, but still faces challenges in terms of the quality of human resources, especially in the aspects of communication and service. Good customer service and communication skills are important factors in supporting business development, tourism and community services in general. This community service activity aims to improve communication and customer service skills for residents and members of the Warnasari Village youth organization. The methods used are interactive training, simulations, and questions and answers and discussions. The results of the activity showed an increase in participants' understanding of the importance of effective communication and excellent service as a support for improving the quality of tourism, as well as the emergence of motivation to apply these skills in daily activities. It is hoped that this activity can contribute to strengthening local capacity and developing village potential in a sustainable manner.
Co-Authors Endraria, Endraria Iman Sulaeman Nika Sintesa Noorhayati, Taty Otto Fajarianto Solihin, Dewi Agustina Sri Purwati, Sri Suryani Suryani Susanto Susanto Sutrisno, Niantoro Utami, Rahayu Tri Valentina Happy Vanesa Wibowo, Sandi Nasrudin Wijayanti, Silvana Kardinar Winarto, Tri