Garuda - Garba Rujukan Digital

WA, Armalia Reny

Unknown Affiliation

Author-ID : 7246473

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

Published : 11 Documents Claim Missing Document

Claim Missing Document

Articles

Title

1

The influence of professionality, work culture and competence on the quality of services at the personnel and training agency of Lampung Province Surya, Andi; Sagita, Holdin; WA, Armalia Reny; CN, Yudhinanto; Hasbullah, Hasbullah; Yulistina, Yulistina
Journal of Multidisciplinary Academic Business Studies Vol. 2 No. 1 (2024): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomabs.v2i1.2509

Purpose: This study aimed to examine whether professionalism, work culture, and competence, both partially and simultaneously, significantly influenced the quality of service at the Lampung Province Personnel and Training Agency. Methodology: This study employed a survey method using questionnaires as the main research instrument. The population consisted of 13,906 Civil Servants (PNS) who were service recipients at the Lampung Province Personnel and Training Agency Office (Central Statistics Agency of Lampung Province, 2024). A proportional random sampling technique was applied, and the data were analyzed using multiple regression to test the partial and simultaneous effects. The independent variables were professionalism (X1), work culture (X2), and competence (X3), and the dependent variable was service quality (Y). Results: The findings show that professionalism, work culture, and competence positively and significantly affect service quality. Moreover, when tested simultaneously, these three variables significantly improved service quality, thereby confirming all the proposed hypotheses. Conclusion: The study concludes that professionalism, supportive work culture, and competence are crucial for improving public service quality in the Lampung Province Personnel and Training Agency. Limitations: This study is limited to cross-sectional data and a single agency, restricting generalization. Future research should apply longitudinal and comparative approaches across different government institutions. Contribution: This research provides theoretical evidence of the determinants of service quality in regional institutions and offers practical guidance for policymakers in developing training, organizational culture, and competency-building programs.

The influence of professionality, work culture and competence on the quality of services at the personnel and training agency of Lampung Province Surya, Andi; Sagita, Holdin; WA, Armalia Reny; CN, Yudhinanto; Hasbullah, Hasbullah; Yulistina, Yulistina
Journal of Multidisciplinary Academic Business Studies Vol. 2 No. 1 (2024): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomabs.v2i1.2509

Purpose: This study aimed to examine whether professionalism, work culture, and competence, both partially and simultaneously, significantly influenced the quality of service at the Lampung Province Personnel and Training Agency. Methodology: This study employed a survey method using questionnaires as the main research instrument. The population consisted of 13,906 Civil Servants (PNS) who were service recipients at the Lampung Province Personnel and Training Agency Office (Central Statistics Agency of Lampung Province, 2024). A proportional random sampling technique was applied, and the data were analyzed using multiple regression to test the partial and simultaneous effects. The independent variables were professionalism (X1), work culture (X2), and competence (X3), and the dependent variable was service quality (Y). Results: The findings show that professionalism, work culture, and competence positively and significantly affect service quality. Moreover, when tested simultaneously, these three variables significantly improved service quality, thereby confirming all the proposed hypotheses. Conclusion: The study concludes that professionalism, supportive work culture, and competence are crucial for improving public service quality in the Lampung Province Personnel and Training Agency. Limitations: This study is limited to cross-sectional data and a single agency, restricting generalization. Future research should apply longitudinal and comparative approaches across different government institutions. Contribution: This research provides theoretical evidence of the determinants of service quality in regional institutions and offers practical guidance for policymakers in developing training, organizational culture, and competency-building programs.

The Effects of Competence, Work Experience, and the Work Environment on Employee Performance Hadi, Misran; WA, Armalia Reny; Hasbullah , Hasbullah; Surya, Andi; Desmon , Desmon; CN, Yudhinanto
Journal of Multidisciplinary Academic Business Studies Vol. 3 No. 2 (2026): February
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomabs.v3i2.3884

Purpose: The purpose of this study is to examine the individual and combined effects of competence, work experience, and the work environment on employee performance, particularly in public sector institutions where service quality and accountability are crucial.Method: The study utilized a quantitative research design, collecting primary data from all employees of the Way Tenong District Office in West Lampung Regency. A census (saturation sampling) approach was employed, where the entire population was included in the study sample. Hypotheses were tested using multiple linear regression analysis to assess both partial and simultaneous relationships between the variables. Results: The results indicate that competence, work experience, and the work environment have significant positive effects on employee performance. Additionally, the three variables together explained a substantial portion of the variance in employee performance. Conclusions: The study concludes that strengthening employee competencies, leveraging work experience, and creating a supportive work environment are key to enhancing employee performance in public sector organizations. Limitations: The study may have limitations in terms of its focus on a single district office, which may affect the generalizability of the findings to other regions or sectors. Contributions: This study contributes to the understanding of factors influencing employee performance in the public sector, providing valuable insights for improving the effectiveness of public sector institutions through targeted interventions in competence development, work experience, and work environment improvements.

Title Search

Found 3 Documents Search Journal : Journal of Multidisciplinary Academic Business Studies

Abstract

Abstract

Abstract

Title

Found 3 Documents
Search
Journal : Journal of Multidisciplinary Academic Business Studies