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All Journal Journal of Community Engagement in Health Strada Journal of Pharmacy
Hanie Kusuma Wardani
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Chemistry Dentistry Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Veterinary

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Analysis of the Application WWHAM Method in Self-Medication Services to Patient Satisfaction at the Healthy Star Pharmacy in Blitar District Rohim, Abdul; Hanie Kusuma Wardani; Chinthia Devientasari; Hanik Maria Dewi
Strada Journal of Pharmacy Vol. 7 No. 2 (2025): October
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjp.v7i2.233

Abstract

Self-medication is the practice of self-medication without a doctor's prescription to treat minor complaints without a doctor's prescription. This study aims to analyse the effect of applying the WWHAM (Who, What, How Long, Action, Medication) method on patient satisfaction in self-medication services at Bintang Sehat Pharmacy in Blitar Regency. The research method used a quantitative approach with a cross-sectional design, this study involved 360 respondents. Data were collected through observations and questionnaires based on the SERVQUAL dimension, and analysed using the Spearman Rank correlation test. The results showed a significant relationship between the implementation of WWHAM and patient satisfaction (r: 0.272, p: 0.000). Tangible, responsiveness, and assurance dimensions obtained the highest level of satisfaction. The conclusion of the study is that there is a correlation between quality and satisfaction. This shows that the more complete and precise the application of the WWHAM method by pharmacists, the level of patient satisfaction with self-medication services will also increase.
Education on Medication Management at the "Tresna Werdha Jombang" Nursing Home – Kediri Hanie Kusuma Wardani; Juvita Herdianti; Arif Wijayanto; Janik Kurniawati
Journal of Community Engagement in Health Vol. 7 No. 1 (2024): March
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jceh.v7i1.583

Abstract

The elderly population residing in nursing home requires special attention, because elderly people often have diabetes, hypertension and other chronic diseases which require them to store medicines to be taken regularly every day. Therefore, elderly people are required to understand drug management, namely how to obtain, use, store, and dispose of drugs. Inadequate understanding of medication management for the elderly in nursing home can cause damage to stored medication, resulting in a decrease in the effectiveness of the medication. The aim of this activity is to increase the understanding of elderly in terms of medication management. The community service method is in the form of a seminar with the opening stages, material presentation, and closing. The results of the activity lasted for 3 hours with 30 participants, and presentations from 4 speakers on the topic of how to obtain, use, store and dispose of medication properly and correctly. This activity went very well and the evaluation was calculated at the end. Through this educational activity, participants gain an understanding of how to obtain, use, store and dispose of medication properly and correctly so that medication can be used optimally and avoid swallowing expired medication by elderly people in nursing homes.
Analysis of the Application WWHAM Method in Self-Medication Services to Patient Satisfaction at the Healthy Star Pharmacy in Blitar District Rohim, Abdul; Hanie Kusuma Wardani; Chinthia Devientasari; Hanik Maria Dewi
Strada Journal of Pharmacy Vol. 7 No. 2 (2025): October
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjp.v7i2.233

Abstract

Self-medication is the practice of self-medication without a doctor's prescription to treat minor complaints without a doctor's prescription. This study aims to analyse the effect of applying the WWHAM (Who, What, How Long, Action, Medication) method on patient satisfaction in self-medication services at Bintang Sehat Pharmacy in Blitar Regency. The research method used a quantitative approach with a cross-sectional design, this study involved 360 respondents. Data were collected through observations and questionnaires based on the SERVQUAL dimension, and analysed using the Spearman Rank correlation test. The results showed a significant relationship between the implementation of WWHAM and patient satisfaction (r: 0.272, p: 0.000). Tangible, responsiveness, and assurance dimensions obtained the highest level of satisfaction. The conclusion of the study is that there is a correlation between quality and satisfaction. This shows that the more complete and precise the application of the WWHAM method by pharmacists, the level of patient satisfaction with self-medication services will also increase.
Co-Authors Abdul Rohim, Abdul Ardhi Broto Sumanto Arif Wijayanto Devientasari, Chinthia Elisa Nur Farida Febriarmayenri Fidi Setyawan Gading Nurantika Hanik Maria Dewi Hanni Prihastuti Puspitasari Janik Kurniawati Juvita Herdianti Krisogonus Ephrino Seran Kuni Rofi'aty Muhammad Saddam Albiansyah Tohari Pebrian, Nggio Restyana, Anggi Twoti Dika Parmanasari Wahyu Kusuma Wardani Yogi Bhakti Marhenta Yuni Priyandani