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All Journal Jurnal Ilmu Kesehatan Jurnal Kesehatan Tambusai Indonesian Academia Health Sciences Journal Lux Mensana: Journal of Scientific Health Journal of Hospital Administration and Management (JHAM) JOURNAL OF HEALTH MANAGEMENT RESEARCH Community Development in Health Journal Prosiding Konferensi Nasional Ilmu Kesehatan STIKES Adi Husada

Wijaya, Hermanto

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Author-ID : 7301395

Humanities Decision Sciences, Operations Research & Management Dentistry Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

Published : 22 Documents Claim Missing Document

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Articles

Title

Pengaruh Persepsi Bauran Pemasaran Terhadap Loyalitas Pasien Poliklinik (Non-JKN) Di Rumah Sakit Adi Husada Kapasari Kamalin, Fajriatul; Mamesah, Marline Merke; Wijaya, Hermanto; Setiawan, Liman
Journal of Health Management Research Vol 3 No 2 (2024): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v3i2.565

Background: Based on observations at Adi Husada Kapasari Hospital, it was recorded that there was a decrease in the number of patient visits during the first quarter of 2024. Aims: The objective of this research was to determine the influence of perceptions about the marketing mix on the loyalty of outpatients (Non-JKN) at Adi Husada Kapasari Hospital, Surabaya. Methods: This research uses quantitative methods with a cross-sectional research design. A sample of 30 respondents. Results: The research results indicate that perceptions of the product (P-value 0.019), promotion (P-value 0.028), process (P-value 0.000), and physical evidence (P-value 0.015) have an influence on patient loyalty. However, perceptions of place (P-value 0.059), price (P-value 0.147), and people (P-value 0.147) do not show a significant influence on patient loyalty. Conclusion: Based on perceptions of the 7P marketing mix, there are differences in the level of significance of the influence of various elements on patient loyalty. Product, process, promotion, and physical evidence are found to have a very significant impact on patient loyalty, while place, price, and people do not always show a significant direct influence on patient loyalty behavior.

Faktor Yang Mempengaruhi Kepatuhan Perawat Dalam Kelengkapan Pengisian Berkas Rekam Medis Di RS X Anugraini, Sulfianti Dewi; Kurniawan, Afif; Wijaya, Hermanto
Journal of Health Management Research Vol 4 No 1 (2025): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v4i1.572

Background: According to Minister of Health Regulation no. 30 of 2019, a hospital is a health service institution that provides inpatient, outpatient and emergency care. The growth of the middle class population in Indonesia increases the need for health services, as well as triggering competition between hospitals at home and abroad. The quality of hospital services is greatly influenced by the performance of medical personnel, infrastructure and efficient work systems. Complete medical records and stored for at least five years for document ownership and patient identification. Aims: This study used a cross-sectional design to investigate the factors that influence nurses' compliance in filling out medical record files (BRM) at Hospital X Surabaya. By creating hypotheses and research questions, finding research variables, determining research subjects, taking measurements, and analyzing data. Results: Logistic regression test, category 1 shows a high value, the extrinsic value has a significant value of 0.215, with a value of Exp(B) = 4.925, and a value of 0.215 is greater than 0.05. So the results obtained are extrinsic values that do not affect nurses' compliance when they fill out medical records. The logistic regression test shows that Category 1 shows a high value, and the intrinsic value variable shows a significant value of 0.215. The conclusion of this research is that nurses' compliance is not directly related to the completeness of BRM filling, although BRM completeness is still important for providing effective care and as a source of information for hospital management

Hubungan Bauran Pemasaran dengan Peningkatan Pemanfaatan Rawat Inap (Studi di Rumah Sakit X Kelas C Kota Surabaya) Ramadhani, Dina Dwi; Wijaya, Hermanto; Putri, Linta Meyla; Tjokro, Silvia Haniwijaya
Journal of Health Management Research Vol 2 No 2 (2023): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v2i2.461

Background: Marketing is a management activities derived from customer interactions. The marketing mix is one of the marketing techniques used by an organization to achieve its goals in the target market. The conditions required or that may be identified in order to use the available bed. In usage, four criteria are used for correctly tracking the usage of bed: bed occupancy ratio (BOR), length of stay (LOS), turn over interval (TOI), and bed turn over (BTO). According to information from Hospital X type C, the number of Bed Occupancy Rate (BOR) inpatients is below standard and will continue to fall throughout each month in 2022. Aims:The objective of this research was to investigate the association between the marketing mix and increasing utilization of inpatient care. Methods:This research conducted a quantitative study using a cross-sectional study technique. The sample was 20 persons. Results:Using all of the data generated by the independent variables and the dependent variable, namely the marketing mix and purchasing decisions, it is possible to determine product, price, place and process with a significance level smaller than 0.05, indicating that there is a relationship between these variables and the purchase decision. Conclusion: The utilization of inpatient rooms at Hospital X is influenced by several factors such as the service products offered, rates, place and process

Hubungan Public Relation Skill Dan Kompetensi Petugas Pendaftaran Pasien Dalam Penanganan Complain di Rumah Sakit X Nisa, Syayidatun; Mamesah, Marline Merke; Wijaya, Hermanto; Kurniawan, Afif; Putri, Linta Meyla
Journal of Health Management Research Vol 3 No 1 (2024): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v3i1.469

Background: The health service has a public relations division which can be considered important in carrying out its duties. One of the tasks of public relations itself is to handle patient komplaints. Aims: know the relationship between public relations skills and the competency of patient registration officers in handling komplaints. Methods: This research uses a quantitative descriptive method with an approach of distributing questionnaires to officers with 6 respondents. Results: the results obtained on the independent and dependent variables, namely the relationship between competence and patient handling in the moderate category, officer communication with komplaint handling in the low category and job description with komplaint handling in the moderate category. Conclusion: The conclusions obtained are the competence of officers in handling related komplaints, the communication of officers in handling related komplaints and the job description of officers in handling related komplaints.

Hubungan Waktu Tunggu Pelayanan Terhadap Kepuasan Pasien Umum Penyakit Dalam RS Adi Husada Kapasari Surabaya Rendra, Prizcatama Via; Wijaya, Hermanto; Charisso, Leony; Putri, Linta Meyla
Journal of Health Management Research Vol 3 No 2 (2024): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v3i2.562

Background: In some hospitals, response time for services is still a problem that is often complained about by patients. One of the things that affects response time is patient satisfaction. The response time standard set by Adi Husada Kapasari Hospital is that more than 80% of patients receive services within the appropriate time, however, in 2023 it is still below the standard, with an average of 77.4%. Aims: This study aims to determine the relationship between service response time and patient satisfaction at the Internal Medicine Clinic of Adi Husada Kapasari Hospital, Surabaya. Methods: The design of this research is cross-sectional, the research sample amounted to 38 people. Using Spearman's Rank Test. Results: The majority of respondents who visited were women (63%), age group 30-50 years (37%). There is a significant relationship between service response time and patient satisfaction with a p value = 0.003 (p value <0.005) and a correlation coefficient value of 0.471 indicating that the direction of the relationship between the two variables is positive and in the same direction at Adi Husada Kapasari Hospital, Surabaya. Conclusion: There is a significant relationship between service response time and patient satisfaction. The strength of the relationship between service response time and patient satisfaction is included in the sufficient category.

Patient Satisfaction in Prescription Redemption at the Pharmacy Unit of X Hospital Surabaya Wijaya, Hermanto; Geonarso, Roberto A
Journal of Health Management Research Vol 2 No 1 (2023): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Background: One of the main services in hospitals are the pharmacy department. Pharmaceutical services are expected to be carried out according to established standards, to provide excellent service to patients. Aims: To determine the relationship between the quality of pharmaceutical services and patient satisfaction in the pharmaceutical installation of X Hospital Surabaya Methods: Quantitative research with cross sectional study design. The inclusion criteria in this study were patients/patients' families, aged 20-65 years, and willing to fill out a complete questionnaire. The independent variable is the quality of pharmaceutical services at X Hospital, the dependent variable is patient satisfaction at the X Hospital pharmacy installation. The study population was all patients both inpatient and outpatient at X Hospital, with a minimum sample size of 53 people. Results: Most of the respondents were female (60.38%), aged > 60 years (49.06%) with polyclinic visits mostly 3-4 times and most were college graduates (PT) (43.40%). There was a relationship between satisfaction of respondents with redemption process of drug prescriptions at the Pharmacy Unit of X Hospital Surabaya (p= 0.000 (α≤0.05) and r = 0.498). This shows that the respondents' expectations of the tangible, reliability, responsiveness, assurance and empathy components were well fulfilled. Satisfaction from several of these dimensions indicates a good match between the quality of service at the X Hospital Pharmacy Unit and the level of patient satisfaction. Conclusion: The quality of service at the Pharmacy Installation of X Hospital must be maintained and improved to provide satisfaction to the community. Accuracy in carrying out procedures and supported by the optimization of tangible components, reliability, responsiveness, assurance and empathy can certainly be a form of commitment in maintaining the quality of service in hospitals

Knowledge and Completeness of Covid-19 Vaccination Mamesah, Marline Merke; Saputera, Ariawan Wangsa; Wijaya, Hermanto; Kurniawan, afif
Journal of Health Management Research Vol 1 No 1 (2022): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Background: Corona Virus Disease (Covid-19) is a new type of virus that attacks the body's immunity and can cause death. The death rate due to the virus varies, depending on the infected population, regulations applied by the government, and the availability of laboratory tests. Aims: This study aims to determine the relationship between knowledge of Covid-19 vaccination and the completeness of Covid-19 vaccination in the area of Rt.06 Rw.03 Randu Barat, Sidotopo Wetan Village, Kenjeran District. Methods: This study uses a correlation study design with a Cross-Sectional approach. The research population was residents of RT.06 RW.03 Randu Barat, Sidotopo Wetan Village, Kenjeran District, with a sample of 47 respondents taken using a simple random sampling technique. The independent variable is knowledge of the covid-19 vaccination, the dependent variable is the completeness of the covid-19 vaccination. Data were collected using a questionnaire, with an ordinal data scale and analyzed using the Rank Spearman Correlation test (alpha 0.05). Results: The results showed that almost half of the respondents (47.7%) had good knowledge about Covid-19 vaccination, and most of the respondents (72.3%) had incomplete vaccinations. Based on the Spearman Rank test analysis showed that there was an opposite relationship between knowledge and completeness of vaccination (p 0.000 < 0.05), and the correlation coefficient was -0.453, meaning the strength of the correlation between the two variables was strong. Conclusion: There is a significant relationship between knowledge and completeness of vaccination. So, it is hoped that it can add insight into public knowledge and awareness regarding the willingness to vaccinate against Covid-19.

Strategies for Improving Effective Communication and Patient Safety with SBAR among Healthcare Teams in Hospitals: A Systematic Review Fajriyah, Novita; Wijaya, Hermanto; Mamesah, Marline Merke; Marga, Irawati
Journal of Health Management Research Vol 2 No 1 (2023): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Background: Ineffective communication between a team of health workers will certainly have an impact on the success of treatment and cause side effects for patients. Adverse events are often analyzed to illustrate the impact of patient safety on quality of care. The side effects referred to are injuries caused by medical behavior that result in prolonged hospitalization and/or disability upon patient discharge. Objective: This systematic review aims to identify the effectiveness of strategies to improve effective communication and patient safety with SBAR among healthcare teams in hospitals. Methods: A systematic review of quantitative and qualitative studies with narrative synthesis. Literature search was sourced from three databases (Medline, CINAHL, and Science Direct) between September 2019 – March 2022. Participants A variety of health professionals including nurses and doctors. Results: The actions required when using the SBAR tool are as follows: situation, briefly state the problem, briefly present background information relevant to the situation, assess, provide analysis and consider various options, and recommend a specific course of action or treatment. Conclusion: This review found evidence that to improve effective communication and patient safety through the application of SBAR, especially when used to provide services to patients in hospitals, especially for emergency, urgent and time-sensitive actions. However this evidence is limited to certain circumstances such as telephone communication.

Co-Authors Afif Kurniawan Amalia, Nuke Anugraini, Sulfianti Dewi Ariawan Wangsa Charisso, Leony Chindy Maria Orizani Fajriyah, Novita Geonarso, Roberto A Goenarso, Roberto A Herdiana, Putri Herowati, Diyah Irawati Marga Istifada, Rizkiyani Iswati Iswati, Iswati Jannah, Ainin Z Kamalin, Fajriatul Kristiani, Rina Budi Kurniawan, Afif Linta Meyla Putri Mamesah, Marline Mamesah, Marline Merke Mardiana Mardiana Marga, Irawati Nisa, Syayidatun Putri, Nevia R Putri, Sekar Berlian Dwisa Ramadhani, Dina Dwi Rendra, Prizcatama Via Saputera, Ariawan Wangsa Saputri, Syafira Anisa Firdaus Setiawan, Liman Siti Hardiyanti Tjoko, Silvia H Tjokro, Silvia Haniwijaya Yuliani, Cahya Yuliastuti, Anissa W

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