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Pengaruh Kualitas Pelayanan dan Disiplin Kerja Terhadap Kinerja Pegawai: Studi Kasus Pada Pegawai Kantor Desa Baregbeg Kecamatan Lakbok Intan Gatty Nugraha; Enas Enas; Ferey Herman
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 3 No. 2 (2024): Juni : Digital Bisnis : Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v3i2.2650

Abstract

This research was motivated by the low work ethic and low quality of service provided by officers at the Baregbeg Village Office, Lakbok District, which was the driving force for this research. This can be seen from the many complaints from the public regarding various issues related to employee performance. Employees at the Baregbeg Village Office are able to operate optimally if a service is handled well. Employee performance is influenced by several factors, including service quality and work discipline. The purpose of this research is to be able to find out a problem formulation, namely whether or not service quality and work discipline influence employee performance. Service quality, which also considers how well the service is carried out, will determine the level of community satisfaction. Effective employee performance in the workplace is very dependent on work discipline. The following findings from this research use quantitative approach techniques and explanatory methods, with the following results: 1. Employee performance is significantly and partially influenced by service quality, this is indicated by the t test value of 4.259, 2. Employee performance is significantly and partially positively influenced by work discipline, with a t test value of 4.904, 3. Employee performance is influenced positively and significantly by service quality and work discipline as indicated by the F test result of 37.329.
Pengaruh Kualitas Pelayanan Kesehatan dan Kepercayaan Terhadap Kepuasan Pasien: Studi Kasus Pada Pasien UPTD Puskesmas Sadananya Faridah Siti Luthfiana; Enas Enas; Ferey Herman
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 3 No. 2 (2024): Juni : Digital Bisnis : Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v3i2.2655

Abstract

This research aims to find out how patient satisfaction is influenced by service quality and trust. This research used a sample of 100 respondents. The sampling strategy utilized an unintentional sampling approach. Questionnaires were used in data collection. Using multiple linear regression analysis, F test, coefficient of determination, t test, validity and reliability tests, as well as other quantitative analytical techniques are used to analyze the data. Based on the t test, the relationship between patient satisfaction and the quality of health services partially produces a value of 7.968, while the relationship between patient satisfaction and trust produces a value of 5.350. Based on the F test results of 128.788, this means that the quality of health services and trust simultaneously influence patient satisfaction. This research found that patient satisfaction at UPTD Puskesmas Sadananya was influenced positively and significantly by service quality and trust, both partially and simultaneously. Recommendations for this research include, among others, that the UPTD director of the Sadananya Community Health Center carry out routine assessments to uphold services and warn medical personnel to provide a friendly and kind attitude.
Pengaruh Iklim Organisasi, Lingkungan Kerja Fisik dan Lingkungan Kerja Non Fisik Terhadap Kinerja Pegawai: Studi Pada Pegawai Kantor KPU dan Bawaslu Kabupaten Ciamis Yulian Nisa; Enas Enas; Ferey Herman
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 3 No. 2 (2024): Juni : Digital Bisnis : Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v3i2.2656

Abstract

In an organization, performance can be influenced by the work environment and organizational climate. Organizational performance is greatly influenced by the organizational climate and work environment, both physical and non-physical. To encourage employees to be more responsible and focused on their work, an organization must always pay attention to and be able to create a pleasant, comfortable and safe work atmosphere. Based on initial observations, the problems at the KPU and Bawaslu offices in Ciamis Regency are that there are still delays in completing work, inadequate infrastructure, and so on. This can result in hampered employee performance. The method used in this research is a quantitative method. The research results are as follows: 1). Employee performance is influenced positively and significantly by organizational climate. This means that the higher the employee's performance, the better the organizational climate will be. On the other hand, the performance of employees at the KPU and Bawaslu offices in Ciamis Regency will be disrupted if the organizational climate worsens. 2). Employee performance is influenced positively but not significantly by the physical work environment. 3). Employee performance is influenced positively and significantly by the non-physical work environment. 4). The physical and non-physical work environment, as well as the organizational climate, all influence employee performance positively and significantly.
Pengaruh Disiplin Kerja dan Komitmen terhadap Etos Kerja Karyawan PT Panjunan Tasikmalaya Delik Iskandar; Enas Enas; Apri Budianto
Jurnal Manajemen Bisnis Era Digital Vol. 1 No. 1 (2024): Februari : Jurnal Manajemen Bisnis Era Digital
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumabedi.v1i1.427

Abstract

The problems faced in this study include (1) How does work discipline affect the work ethic of PT Panjunan Tasikmalaya employees? (2) How does commitment affect the work ethic of PT Panjunan Tasikmalaya employees? (3) How do work discipline and commitment affect the work ethic of PT Panjunan Tasikmalaya employees? This study aims to study, find out, and analyze (1) The effect of work discipline on the work ethic of PT Panjunan Tasikmalaya employees. (2) The effect of commitment on the work ethic of PT Panjunan Tasikmalaya employees. (3) The effect of work discipline and commitment on the work ethic of PT Panjunan Tasikmalaya employees. The method used in this study is an explanatory survey, while the technical data analysis, namely validity test, reliability test, descriptive statistics, Inductive Statistical Analysis (Inferential) with Multiple Regression (Multiple Regression). The results of the study inform that (1) Discipline at PT. Panjunan Tasikmalaya is very high. With the highest value on the responsibility indicator and the lowest value on the obedience indicator. Discipline has a positive effect on employee work ethic at PT. Panjunan Tasikmalaya. This means that if discipline is increased, then employee work ethic at PT. Panjunan Tasikmalaya will also increase. (2) Commitment at PT. Panjunan Tasikmalaya is high. With the highest value on the sense of belonging indicator (sense of belonging) and the lowest value on the sense of passion for work indicator. Commitment has a positive effect on employee work ethic at PT. Panjunan Tasikmalaya. This means that if commitment is increased, then employee work ethic at PT. Panjunan Tasikmalaya will also increase. (3) Employee work ethic at PT. Panjunan Tasikmalaya is very high. With the highest value on the indicator of interpersonal skills and the lowest value on the indicator of reliability.
Pengaruh Motivasi Kerja Dan Kompetensi Terhadap Kinerja Karyawan Dinas Perumahan Kawasan Permukiman Dan Pertanahan Kabupaten Cilacap Dian Rachmawati Prasetyaningrum; Enas Enas; Irma Bastaman
Jurnal Manajemen Kewirausahaan dan Teknologi Vol. 1 No. 1 (2024): Maret : Jurnal Manajemen Kewirausahaan dan Teknologi
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumaket.v1i1.435

Abstract

Regarding the implementation of employee performance of the Housing, Residential Areas and Land Agency of Cilacap Regency, it is marked by the fact that there are still delays in completing tasks and work for employees. This results in delays in providing reports on their tasks and work to the leadership, and low employee awareness of the tasks/obligations that are their responsibility and inadequate employee abilities for the tasks assigned to the work apparatus. The formulation of the problem proposed in this study includes: 1. How does work motivation affect employee performance? 2. How does competence affect employee performance? 3. How much influence do work motivation and competence have on employee performance? The method used in this study uses a quantitative method. To analyze it, using statistical correlation and multiple regression test data analysis using the SPSS program. The results of the analysis prove that motivation has a positive and significant effect on employee performance. This means that the higher the motivation, the higher the employee performance, this is evidenced by the results of the analysis of the contribution data of X1 to Y with a coefficient of determination (r2) of 0.407 (40.7%) and then competence has a positive and significant effect on employee performance. This means that the higher the competence, the higher the employee performance, this is evidenced by the results of the analysis of the contribution data of X2 to Y with a coefficient of determination (r2) of 0.453 (45.3%). Furthermore, motivation and competence have a positive and significant effect on employee performance. This means that if there is motivation and competence, then employee performance will also increase. This is evidenced by the results of the analysis which states the contribution of variables X1 and X2 to Y with a correlation (r) of 0.722. If consulted with the table of interpretation values ​​r, then the level of relationship between X1 and X2 to Y is included in the fairly strong category. The coefficient of determination (r2) is 0.521 which means that motivation and competence affect employee performance by 52.1% while the remaining 47.9% is influenced by other factors outside that are not studied.
Pengaruh Kemampuan Komunikasi dan Kualitas SDM Aparat Pemerintah Desa Terhadap Pembangunan Desa: (Studi pada Desa Se-Kecamatan Purwaharja Kota Banjar) Lusy Suciati; Enas Enas
Jurnal Rimba Riset Ilmu manajemen Bisnis dan Akuntansi Vol. 2 No. 4 (2024): November : Riset Ilmu Manajemen Bisnis dan Akuntansi
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/rimba.v2i4.1555

Abstract

This research is motivated by the low communication skills, the slow development process in villages throughout Purwaharja District is thought to be caused by the low skills of village officials throughout Purwaharja District. The ability here is seen from their daily performance which is sometimes unable to keep up with the demands of technological progress, or is also caused by their low level of education and work experience. The purpose of this study is to determine how communication skills affect village development, how the quality of village government officials' human resources affects village development, and how communication skills and the quality of village government officials' human resources together affect village development. The method used in this study uses a quantitative descriptive method. To analyze it, correlation and multiple regression statistical test data analysis was used using SPSS version 22.00. The results of the study obtained provide the conclusion that communication skills have a positive effect on village development, the quality of village government officials' human resources have a positive and significant effect on village development, and communication skills and the quality of village government officials' human resources together have a positive effect on village development.
Pengaruh Kompetensi dan Motivasi Kerjaterhadap Kinerja Pegawai di Dinas Kearsipan dan Perpustakaan Kota Banjar Marlina Marlina; Enas Enas; Irma Bastaman
Jurnal Manajemen Bisnis Digital Terkini Vol. 1 No. 1 (2024): Januari: Jurnal Manajemen Bisnis Digital Terkini (JUMBIDTER)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumbidter.v1i1.437

Abstract

Human resources are very valuable assets and are a major investment that can determine the progress of an organization. Human resources who have knowledge, skills and attitudes that are in accordance with the needs of the organization will encourage creativity and new innovations so that they become a source of unique competitive advantage that is difficult to imitate. Thus, human resources as an asset in an organization must be managed effectively so that they are useful and effective in realizing organizational goals. Employee performance can be used as a benchmark to assess the progress of an organization. Performance measures can be seen from the number and quality of certain aspects according to the standards set by the organization or company, the form can be tangible (the measuring instrument or standard can be determined) or intangible (the measuring instrument or standard cannot be determined), depending on the form and process of implementing the work. This study aims to determine the level of work competence and work motivation as an effort to improve the performance of employees of the Archives and Library Service of Banjar City. This study uses a descriptive survey method, namely research that seeks to collect data, critically analyze the data and conclude it based on facts during the research period. The population in this study were employees of the Archives and Library Service of Banjar City, both civil servants and non-civil servants. Data processing used SPSS version 20. The results of the study were obtained from the results of testing with multiple linear regression tests showing that competence had an effect of 48.3%, and work motivation had an effect of 44.5% on performance partially, overall both variables had an effect of 78.9% and the remaining 21.1% was influenced by other factors.
Pengaruh Karakteristik Individu dan Beban Kerja Terhadap Kinerja Pegawai: (Studi Pada Tenaga Kependidikan Universitas Galuh Ciamis) Sarah Kartika Sari; Enas Enas; Apri Budianto
Jurnal Manajemen Bisnis Digital Terkini Vol. 1 No. 1 (2024): Januari: Jurnal Manajemen Bisnis Digital Terkini (JUMBIDTER)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumbidter.v1i1.438

Abstract

The problems faced in this study include (1) How do individual characteristics affect employee performance in the Education Personnel of Galuh Ciamis University? (2) How does workload affect employee performance in the Education Personnel of Galuh Ciamis University? (3) How do individual characteristics and workload affect employee performance in the Education Personnel of Galuh Ciamis University? This study aims to study, find out, and analyze (1) The effect of individual characteristics on employee performance in the Education Personnel of Galuh Ciamis University. (2) The effect of workload on employee performance in the Education Personnel of Galuh Ciamis University. (3) The effect of individual characteristics and workload on employee performance in the Education Personnel of Galuh Ciamis University. The method used in this study is an explanatory survey, while the technical data analysis, namely validity test, reliability test, descriptive statistics, Inductive Statistical Analysis (Inferential) with Multiple Regression. The results of the study inform that (1) Individual characteristics have a positive effect on employee performance in the Galuh Ciamis University Education Staff. This means that if individual characteristics are improved, then employee performance in the Galuh Ciamis University Education Staff will also increase. (2) Workload has a positive effect on employee performance in the Galuh Ciamis University Education Staff. This means that if the workload is increased, then employee performance in the Galuh Ciamis University Education Staff will also increase. (3) Individual characteristics and workload have a positive effect on employee performance in the Galuh Ciamis University Education Staff. This means that if individual characteristics and workload are improved, then employee performance in the Galuh Ciamis University Education Staff will also increase.
Pengaruh Kompetensi Manajerial dan Motivasi Terhadap Kinerja Pegawai di Puskesmas Sambongpari Kota Tasikmalaya Eti Rahmawati; Enas Enas; Aini Kusniawati
Pajak dan Manajemen Keuangan Vol. 1 No. 2 (2024): April: Pajak dan Manajemen Keuangan
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/pajamkeu.v1i2.784

Abstract

The problems faced in this study include (1) How does managerial competence affect employee performance at the Sambongpari Health Center, Tasikmalaya City? (2) What is the effect of motivation on employee performance at the Sambongpari Health Center, Tasikmalaya City? (3) How does managerial competence and motivation affect employee performance at the Sambongpari Health Center, Tasikmalaya City?. This study aims to study, know, and analyze (1) The influence of managerial competence on employee performance at the Sambongpari Health Center, Tasikmalaya City. (2) The effect of motivation on employee performance at the Sambongpari Health Center, Tasikmalaya City. (3) The influence of managerial competence and motivation on employee performance at the Sambongpari Health Center, Tasikmalaya City. The method used in this study is explanatory survey, while the technical data analysis is validity test, reliability test, descriptive statistics, Inductive Statistical Analysis (Inferential) with Multiple Regression. The results of the study inform that (1) Managerial competence has a positive effect on employee performance at the Sambongpari Health Center, Tasikmalaya City. This means that if managerial competence is improved, the performance of employees at the Sambongpari Health Center in Tasikmalaya City will also increase. (2) Motivation has a positive effect on employee performance at the Sambongpari Health Center, Tasikmalaya City. This means that if motivation is increased, the performance of employees at the Sambongpari Health Center in Tasikmalaya City will also increase. (3) Managerial competence and motivation have a positive effect on employee performance at the Sambongpari Health Center, Tasikmalaya City. This means that if managerial competence and motivation are improved, the performance of employees at the Sambongpari Health Center in Tasikmalaya City will also increase.
Pengaruh Motivasi, Dan Kepuasan Kerja Terhadap Disiplin Kerja Pegawai UPTD Perikanan Air Payau Dan Laut Wilayah Utara Provinsi Jawa Barat Ari Budiman; Apri Budianto; Enas Enas
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 1 No. 3 (2023): JULI : Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v1i3.51

Abstract

The research was conducted with the aim of knowing the effect of motivation and job satisfaction on the work discipline of UPTD employees in brackish water and marine fisheries in the northern region of West Java province. The method used in this research is descriptive design analysis using survey techniques. The results showed that work motivation in the UPTD of brackish water and sea fisheries in the northern region of West Java Province was in the very high category, so that work motivation had a positive and significant effect on employee work discipline. Job satisfaction in the UPTD of brackish water and sea fisheries in the northern region of West Java Province is in the very high category, so that job satisfaction has a positive and significant effect on employee work discipline. Work discipline in the UPTD of brackish water and marine fisheries in the northern region of West Java Province is in the very high category, so that motivation and job satisfaction have a positive and significant effect on employee work discipline.