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All Journal Jurnal Administrasi Publik : Public Administration Journal Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan Birokrasi: Jurnal Ilmu Hukum dan Tata Negara Jurnal Yudistira Triwikrama: Jurnal Ilmu Sosial Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) Public Service And Governance Journal Desentralisasi: Jurnal Hukum, Kebijakan Publik, Dan Pemerintahan An-nisa: Journal of Islamic Family Law
Rachmawati Novaria
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara

 1 
Kualitas Pelayanan Bus Trans Jatim Terhadap Kepuasan Masyarakat Luluk Nafilatur Rizqi; Rachmawati Novaria; Indah Murti
Eksekusi : Jurnal Ilmu Hukum dan Administrasi Negara Vol. 2 No. 1 (2024): Februari : Jurnal Ilmu Hukum dan Administrasi Negara
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/eksekusi.v2i1.887

Abstract

This study aims to identify and further analyze the service quality of the Trans Jatim Corridor I Bus to achieve public satisfaction. The method used is to use a qualitative approach by describing in accordance with the theory of the five dimensions of service quality from Zeithaml et. al. (1990) namely tangible, reliability, responsiveness, assurance, and empathy. Data were collected using interviews, observation, and documentation methods. The results of this study indicate that the quality of Trans Jatim Bus services on the Corridor I route is good and provides satisfaction to the community. This is evidenced by the fulfillment of the components in the five dimensions of service quality, namely the facilities are quite good, the reliability and ability of the officers are good, the good response given by the officers when responding to problems, the officers are also polite and friendly, and the guarantees provided are also good (such as legality, on time, and cost certainty). However, there is still a need for innovation and improvement regarding the services provided in order to continue to provide optimal and quality services. Such as uneven service facilities provided, in terms of discipline officers are less consistent, and often the response or response given by officers exceeds the provisions (1 x 24 hours).
Peran Kepala Desa Dalam Reformasi Birokrasi Pelayanan Publik Di Desa Sambibulu, Kecamatan Taman, Kabupaten Sidoarjo Hamdan Aisy Zuhdan; Rachmawati Novaria; Adi Soesiantoro
Eksekusi : Jurnal Ilmu Hukum dan Administrasi Negara Vol. 2 No. 3 (2024): Agustus : Jurnal Ilmu Hukum dan Administrasi Negara
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/eksekusi.v2i3.1255

Abstract

The role of the village head in bureaucratic reform refers to an action or contribution provided by a leader to improve a bureaucratic system to be better than before. The background of this research is due to the lack of bureaucracy responsiveness in public services in Sambibulu Village, Taman District, Sidoarjo Regency. Therefore, the research objective is to identify and analyze the role of the village head in bureaucratic reform of public services in Sambibulu Village, Taman District, Sidoarjo Regency. This research is qualitative in nature with data collection techniques including interviews, observations, and documentation. The informants are the Village Head, Village Secretary, and the villagers of Sambibulu. The theory used refers to the Servant Leadership theory by Barbuto & Wheeler (2006) which includes indicators such as Altruistic Calling, Emotional Healing, Wisdom, Persuasive Mapping, and Organizational Stewardship. The results of this study show that overall, the role of the village head in bureaucratic reform of public services in Desa Sambibulu is very significant. Through commitment, wisdom, and effective leadership, he acts as a change agent driving the establishment of a more efficient, responsive, and quality public service system. In addition, the village head is actively involved in various aspects ranging from democratic values, openness to community participation, to the ability to lead with an innovative approach. The Village Head of Sambibulu plays a role in realizing quality public services oriented towards community interests. However, there is still a gap between public expectations and reality, such as inconsistency in implementing responsive public services.
Co-Authors Achluddin Ibnu Rochim Ade Risna Sari Adi Soesiantoro Afifah Diah Pitaloka Ajeng Rana Amelia Nugraha Andini Salsabilla Ayu Sabrina Sugandini Bagus Tegar Erlangga Barlian, Barlian Denok Pramuthias K.W Dida Rahmadanik Dinda Amalia Arrahma Hamdan Aisy Zuhdan Handoko, V. Rudy Haniifah Rihadatulsyani Heppi Syofya, Heppi Indah Murti, Indah Luluk Nafilatur Rizqi Maharani Alvika Sari Mohammad Sawir Nuryana, Amiatun Prita Widya Hudi Lovirien Raya Maulana Sabilillah Rizal Rohdianto Setya Yuwana Syailendra Wahyu Pamungkas Via Irma Puji Dayanti Virda Devy Dwi Alviyanti