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All Journal SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Manajemen Kuliner Jurnal Mata Pariwisata Jurnal Mekar Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat The Indonesian Journal of Computer Science Journal of Community Research & Engagement (JCRE)
Kurnia, Okki
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WORKSHOP PELAYANAN PRIMA UNTUK MENINGKATKAN KINERJA DAN LOYALITAS BAGI STAF DI PACIFIC PALACE HOTEL BATAM Simatupang, Devid Trinaldo; Kurnia, Okki; Sukmamedian, Haufi; Suciadi, Prisila Natacia
Journal of Community Research & Engagement Vol. 1 No. 2 (2025): January 2025
Publisher : LPPM STIE Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60023/9b2p7773

Abstract

Kegiatan PKM ini menjadi inspirasi bagi staf Hotel Pacific agar memiliki kinerja dalam memberikan pelayanan kepada pelanggan dan menyajikan produk yang bermutu tinggi, sedangkan bagi usaha pelayanan prima diberikan dalam bentuk pelayanan yang maksimal demi kepuasan pelanggan. Pelayanan prima atau disebut juga excellent service mengedepankan kepuasan pelanggan di atas segalanya. Jika pelayanan perusahaan sudah memberi kesan yang bagus kepada konsumen maka tidak menutup kemungkinan perusahaan akan mendapatkan keuntungan dari promosi gratis mulut ke mulut. Dengan adanya pemahaman tentang pelayanan prima, staf Hotel Pacific Palace dapat mempersiapkan diri untuk bekerja di industri perhotelan yang semakin kompetitif dalam hal pelayanan. Mereka dapat meningkatkan kinerja dan keterampilan yang relevan dengan menaikkan standar suatu hotel. Kegiatan ini melibatkan mahasiswa dan dosen dalam menjalankan tri dharmanya.
Optimizing Hospitality Choices: A Forward Chaining and Certainty Factor-Based Expert System for Recommending 4-Star Hotels in Batam City Caniago, Deosa Putra; Simatupang, Devid Trinaldo; Kurnia, Okki; Septiana, Reski; Sekar, M. Y. Meinadia
The Indonesian Journal of Computer Science Vol. 13 No. 1 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i1.3658

Abstract

Tourism and travel is the largest industry in the world with hotels as a key factor in enjoying a holiday. As the cornerstone of tourism, the hotel industry continues to develop to meet increasingly high customer expectations. The application of high technology is the key to competition between hotels, with several hotels moving towards an innovative and efficient "smart hotel" concept. This research explores the hotel industry in Batam as a unique tourism destination and industrial center. The main focus includes analyzing the level of technology adoption in Batam hotels, identifying trends and factors driving the “smart hotel” concept, and developing expert system models to improve the tourist experience. By combining the two methods of Forward Chaining and Certainty Factors in an Expert System, it is hoped that the results of this research can provide important insights regarding the development of the hotel industry in Batam and the positive impact of technology in improving the quality of service to travelers.
Co-Authors Almuhtada, Davina Andri Wibowo Andri Wibowo candra, joni eka Caniago, Deosa Putra Cherryline Simatupang, Violetta Erwina Fidya Farasalsabila Jefry Lapotulo, Nensi Lumbantobing, Emmanuella Juin Maria Yosefina Meinadia Sekar Kinanti Aswirawan Nasution, Nadia Widari Nyoman Budiartha R.M. Okta Bella Cen Septiana, Reski Simatupang, Devid Trinaldo Suciadi, Prisila Natacia Sukma Prihatini Sukmamedian, Haufi Tcan, Erwina Widya Reza