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All Journal REINWARDTIA SAINTEK: Jurnal ilmiah Sains dan Teknologi Industri Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Kewarganegaraan Jurnal Teknika : Jurnal Teoritis dan Terapan Bidang Keteknikan Journal of Innovation Research and Knowledge Jurnal Mata Pariwisata Jurnal Mekar Media Bina Ilmiah Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat Reinwardtia
Andri Wibowo
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Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Public Health Social Sciences Other

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SISTEM APLIKASI PEMANTAUAN KERUSAKAN JALAN DI KOTA PALANGKA RAYA Andri Wibowo; Sutan Parasian Silitonga; Salonten
Jurnal Teknika: Jurnal Teoritis dan Terapan Bidang Keteknikan Vol. 5 No. 1 (2021): Jurnal Teknika: Jurnal Teoritis dan Terapan Bidang Keteknikan, Oktober 2021
Publisher : Fakultas Teknik Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52868/jt.v5i1.4538

Abstract

Semakin bertambahnya jumlah penduduk dan jumlah kendaraan bermotor di Kota Palangka Raya maka perlu adanya monitoring real-time untuk pemantauan kerusakan jalan. Kondisi jalan yang kurang baik tentunya akan mempengaruhi kegiatan masyarakat, karena sebagian besar kegiatan masyarakat dilakukan melalui sarana transportasi darat. Tujuan penelitian ini yaitu mengetahui nilai kerusakan beberapa ruas jalan di Kota Palangka Raya dan membuat aplikasi yang digunakan untuk memantau kerusakan jalan. Untuk menentukan nilai kerusakan jalannya yaitu menggunakan metode Pavement Condition Index (PCI). Berdasarkan hasil pengamatan dan analisis diperoleh nilai PCI untuk ruas jalan Rajawali III adalah 97,71 (Sempurna/Excellent), nilai PCI jalan Rajawali VI adalah 96,20 (Sempurna/Excellent), nilai PCI jalan Rajawali VII adalah 58,82 (Baik/Good), dan nilai PCI jalan Sapan Raya adalah 90,57 (Sempurna/Excellent). Aplikasi pemantauan kerusakan jalan pada penelitian ini diberi nama aplikasi PETASAJA, yang berfungsi menampilkan hasil analisis metode PCI ruas jalan yang ingin dipantau.
Redesign Papan Tulis dengan Prinsip Ergonomi pada Ruangan Kelas Bimbel RHC Ricky; Oscar Nemesis; Maria Septi Anggraini; Andri Wibowo; Eugenius Rudolfo Legi; Luther Kevas
SAINTEK : Jurnal Ilmiah Sains dan Teknologi Industri Vol. 4 No. 1 (2020): JISTIN Vol 4 No 1
Publisher : Universitas Katolik Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32524/saintek.v4i1.146

Abstract

Bimbel RHC is a tutoring service that provides science tutoring services for high school students. Bimbel is located on Bangau Street No.1073, Palembang, South Sumatra. In its effort to progress and develop, besides prioritizing the interests of RHC tutoring students, it also seeks to improve the comfort of teachers. During this time the working conditions of existing teachers are less comfortable for teachers, resulting in musculoskeletal disorder. The problem that occurs is the use of blackboards by people of different height, resulting in bad posture such as bending and tiptoeing. Long removal time can also make you tired on the arm. The method used is the calculation of anthropometry and ergonomics. From the data processing and analysis, an ergonomic whiteboard design with eraser that is united with the whiteboard and height adjustable features is obtained where the maximum height is 211 cm.
Identifying Functional Grammar Competence: A Study of Students’ Email Writing at English for Correspondence Class Siska Amelia Maldin; Andri Wibowo
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6911

Abstract

The purpose of this research to identify the lexicogrammatical complexification level of the subjects’ spoken and written narratives (low, moderate, or high?); and to find out whether there is any difference as for the level of lexicogrammatical complexification between the subjects’ spoken and written narratives. The sample of the research is for Portuguese EFL-students who were taking up the Letras undergraduate program at Universidade Estadual do Ceará – UECE and Universidade Federal do Ceará - UFC. The research is done in descriptive one. The result of the research shows that both students’ competence in functional grammar is viewed very high, in which 87.61% for the spoken medium and 94.14% for the written one, and together – 90.72% of all ranking clauses. Basically, the previous research is focused on the same object with this research that is analyzing students’ competence. Unlike the previous one, this research focuses on the students’ competence in functional grammar in analyzing clauses.
ANALISIS PENGARUH KINERJA PENGAWAS KAMAR TERHADAP KEPUASAN TAMU DI HOTEL PACIFIC PALACE BATAM Silvia Pratama Aneke Putri; Andri Wibowo; Arina Luthfini Lubis
JURNAL MATA PARIWISATA Vol. 2 No. 1 (2023): MARET 2023
Publisher : PUSLITABMAS - BATAM TOURISM POLYTECNIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/terapan_pariwisata_5

Abstract

Tourism is described as an economic activity that attracts people and encourages them to stay in certain places, either permanently or temporarily. Batam City, one of the main cities in the Riau Archipelago Province, has the potential to become a tourist attraction. Pacific Palace Hotel Batam is the most distinctive hotel in Batam City, with a ship-shaped building inspired by Greek mythology, the sea god Neptune, and a spectacular interior design. Guest happiness is also an indicator of the company's future success. Guests are happy when their expectations are met, and they are even happier when their expectations are exceeded. However, if the visitor is not satisfied it can hurt the business and make the customer unhappy. Monte Carlo Sig. Calculations (2-tailed) produce a value of 0.255 for the normality test using the one-sample Kolmograv-Smirnov Test calculation. This variable has a significant value greater than 0.05 which indicates that the data in this study are regularly distributed. The linearity test produces a significant value that deviates from the linearity of 0.891 when the significance value is greater than 0.05. It can be stated that there is a fairly large linear relationship between service quality and guest satisfaction measures. The Validity Test findings were collected based on the data obtained from the questionnaire results, and using the Pearson Product Moment correlation, it was claimed that all data was valid. According to the reliability test, the data is credible because the Cronbach alpha value is more than 0.60. A significant value of 0.000 0.05 was achieved using the simple linear regression test, indicating that the variable quality of room attendant service (X) had an influence on visitor satisfaction (Y). According to the determinant coefficient or R2 test findings, which is equivalent to 0.490 or 49%. It is possible to establish that service quality has a 49% impact on guest satisfaction.
PELATIHAN PRODUK MINUMAN UNTUK MENUMBUHKAN MINAT BAKAT SISWA SMA NEGERI 20 KOTA BATAM MENJADI SEORANG ENTREPRENUER Andri Wibowo; Wahyudi Ilham; Dailami; Moh. Thandzir
JURNAL KEKER WISATA Vol. 2 No. 1 (2024): JANUARI 2024
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v2i1.203

Abstract

Many MSME (Micro, Small and Medium Enterprises) actors are covered by their lack of knowledge about digital marketing and electronic commerce (e-commerce). Take advantage of the potential in digital marketing and how to create good digital content to attract customers. Based on various facts obtained from the field, it can be formulated that the problems that arise in the EPI (Excellent Preneur Indonesia) MSME community are: lack of content creation and content sharing for digital marketing content. This problem prompted the community service team to provide outreach regarding digital content creation for the development of the MSME community. The method used is in the form of lectures, then questions and answers, and practice of creating content. The outreach was attended by 25 participants and went smoothly. This service activity produced results, including being able to increase knowledge and motivation as well as participants' ideas for creating digital content for the business they were running and adjusted according to target customers.
DAMPAK MOTIVASI KERJA DALAM MELIHAT KINERJA KARYAWAN ROOM ATTENDANT DI SWISS-BEL HOTEL BATAM Andri Wibowo
JURNAL MEKAR Vol. 1 No. 1 (2022): APRIL 2022
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v1i1.26

Abstract

This study aims to determine the impact of work motivation to see the performance of room attendant employees at Swiss-Bel Hotel Batam. With qualitative research methods that aim to find out in depth about the opinions and perspectives of each resource person regarding the impactt of work motivation to see the performance of room attendant employees. The assessment of work motivation variables is examined from external and internal factors of work motivation itself. The results of this study indicate that work motivation affects the performance of room attendant employees at Swiss-Bel Hotel Batam. The results of this study also indicate that the external motivational factor which is very influential is an indicator of working conditions, while the working conditions in question are that the room attendants at Swiss-Bel Hotel Batam do not make employees comfortable at work so that the employee turnover rate is high. The internal factor of work motivation which is very influential is the indicator of HR selection, namely to get the opportunity for promotion without having to see how the kinship relationship with the employee of the room attendant concerned.
ANALISIS MUTU PELAYANAN DEPARTEMEN HOUSEKEEPING DI TRAVELODGE HOTEL BATAM Safrizal; Wahyudi Ilham; Andri Wibowo
JURNAL MEKAR Vol. 1 No. 2 (2022): OKTOBER 2022
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v1i2.72

Abstract

Hotel is a form of commercially managed accommodation, where not only facilities and products are provided but also provide the best service to impress guests during their stay at the hotel. This is because hotels are experiencing a very rapid development, so there is a lot of competition in this industry. The quality of service is very important because when the hotel is able to meet the expectations, desires and satisfaction of guests, then they will want to come back to the hotel. This research aims to analyze indicators of service quality, namely reliability, responsiveness, assurance, empathy, and tangible. In this study, the authors used a qualitative approach with descriptive methods in case studies with informants as many as 8 people. Data is obtained from informants using data collectors in the form of interview guidelines, observations and documentation, then analyzed. The results showed that indicators of reliability, responsiveness, assurance and empathy have been said to be good and meet the criteria. While tangible indicators for neatness of the room attendant must be considered and improved again. Of the five indicators of service quality, all must be considered, maintained and improved again so that the number of guests increases and makes guests become loyal to the services provided by Travelodge Batam hotel.
PENGARUH TANGIBLE TERHADAP LOYALITAS PELANGGAN DI AULINA LAUNDRY BATAM Wan Abdurrahman; Andri Wibowo
JURNAL MEKAR Vol. 2 No. 1 (2023): APRIL 2023
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v2i1.151

Abstract

This research aims to determine the effect of tangible on customer loyalty at Aulina laundry Batam. The research method used is a quantitative research method. The data collection technique used is a survey technique with research instruments in the form of a questionnaire. The sample used was based on the slovin formula from a population of 297 and a sample of 84 customers from the entire population who were considered to represent the research data. Data analysis used quantitative descriptive analysis and simple linear analysis. The results of the research show that all statement items are valid and reliable. Hypothesis testing shows the significance value of the coefficients table, obtained T count 0.000 > 0.05 also the distribution list and a real level of 5% obtained Tcount 6.694 > T table 1.989 stating Ha is accepted Ho is rejected. The R2 test shows that the tangible variable has an effect of 0.604 or 60.4% on customer loyalty, the remaining 39.6% is influenced by other variables. So it can be concluded that the tangible variable (X) has a significant effect on customer loyalty (Y).
IMPLEMENTASI PELATIHAN KERJA DALAM MENANGANI GUEST COMPLAINT PADA FRONT OFFICE DI OS HOTEL TANJUNG UNCANG Putri, Mellinia; Andri Wibowo; Luthfini Lubis, Arina
JURNAL MEKAR Vol. 3 No. 1 (2024): APRIL 2024
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v3i1.285

Abstract

Hotel adalah suatu perusahaan yang dikelola oleh pemiliknya dengan menyediakan pelayanan makanan, minuman dan fasilitas kamar untuk tidur kepada orang-orang yang melakukan perjalanan dan mampu membayar dengan jumlah yang wajar sesuai dengan pelayanan yang diterima tanpa adanya perjanjian khusus. Dalam industri perhotelan, front office berada di garda terdepan untuk melayani tamu dan memberikan jasa terbaik dan teramah untuk pelanggan. Front office juga menjadi bagian yang ditemui oleh tamu jika mereka memiliki masalah atau membutuhkan bantuan dan informasi. Sehingga departemen front office adalah bagian yang paling penting karena mereka dapat melaporkan langsung hal yang dibutuhkan oleh tamu, hal yang mengganggu tamu, saran dan keluhan pelanggan. Penelitian ini dilatar belakangi untuk mengetahui Implementasi pelatihan kerja dalam menangani guest complaint pada front office di OS Hotel Tanjung Uncang Batam. Adapun jenis penelitian yang dilakukan adalah dengan menggunakan metode penelitian kualitatif. Metode pengumpulan data ini menggunakan wawancara, observasi, do kumentasi, dan studi literatur. Hasil yang didapatkan bahwa Pelatihan sangat penting sebagai peningkatan kepercayaan diri dan meningkatkan kinerja Front Office sebagai awal untuk mengadapi komplen guest di Hotel OS Tanjung Uncang.
PERAN KOMUNIKASI INTERPERSONAL FRONT OFFICE DALAM MENINGKATKAN PENGALAMAN TAMU DI ASIALINK HOTEL BY PRASANTHY BATAM Wulanda, Olivia Diva; Andri Wibowo; Lubis, Arina Luthfini; Fatimah, Zahara
JURNAL MEKAR Vol. 3 No. 1 (2024): APRIL 2024
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v3i1.287

Abstract

This study discusses the critical role of interpersonal communication carried out by the front office team in enhancing the guest experience at the Asialink Hotel in Batam. Through qualitative research methods, data were collected via interviews and direct observations of both front office staff and hotel guests. The findings reveal that effective and friendly communication from the front office not only strengthens relationships with guests but also significantly contributes to guest satisfaction and loyalty. These results underscore the essential nature of communication skills within the hospitality industry and highlight their impact on service quality. The study suggests that management should prioritize training programs focused on enhancing these skills to improve overall guest experience. Furthermore, the front office staff demonstrated high levels of empathy, showing keen sensitivity to guest needs and a proactive approach to addressing complaints. Their supportive and positive attitudes were evident as they responded to guest concerns with spontaneity and clarity, using polite language and maintaining friendliness while providing information. The staff's ability to offer relevant supporting information further enhances guest experience. Additionally, the study found that the front office staff exhibited fairness and equality in their service delivery, ensuring that all guests received consistent, high-quality service without discrimination. This comprehensive approach to communication highlights its vital role in the success of the hospitality industry.
Co-Authors Adi Basukriadi Ahmad Nawawi Atus Syahbudin DAILAMI David Novalliano Rama Putra Devid Trinaldo Simatupang Erwin Nurdin Eugenius Rudolfo Legi Fatimah, Zahara Fitriani, Febri I Wayan Thariqy Kawakibi Pristiwasa Jefry Jingga Lestari Kurnia, Okki Lubis, Arina Luthfini Luther Kevas Luthfini Lubis, Arina Maldin, Siska Amelia Maria Septi Anggraini Moh. Thandzir Nensi Lapotulo Okki Kurnia Oscar Nemesis Putri, Mellinia Ricky Safrizal Salonten, Salonten Silitonga, Sutan Parasian Silvia Pratama Aneke Putri Wahyudi Ilham Wan Abdurrahman Wulanda, Olivia Diva