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All Journal International Journal of Advances in Applied Sciences TEKNIK INFORMATIKA Jurnal Kajian Manajemen Bisnis Gaung Informatika Dharmakarya : Jurnal Aplikasi Ipteks Untuk Masyarakat IJIS - Indonesian Journal On Information System International Journal of New Media Technology Jurnal ULTIMA InfoSys Petir Majalah Ilmiah UNIKOM Jurnal Manajemen Informatika Jurnal Teknologi dan Informasi Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat JE (Journal of Empowerment) Jurnal Gema Ngabdi International Journal of Advances in Data and Information Systems Indonesian Community Service and Empowerment Journal (IComSE) International Journal of Research and Applied Technology (INJURATECH) Bulletin of Information Technology (BIT) International Journal Software Engineering and Computer Science (IJSECS) Teknologika Jurnal Sistim Informasi dan Teknologi Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Novrini Hasti
Universitas Komputer Indonesia
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Journal : TEKNIK INFORMATIKA

 1 
Use of Ticketing System in Freelancing Platform to Maintaining Client Trust in Product Development Process Andri Sahata Sitanggang; Novrini Hasti; R Fenny Syafariani; Lusi Melian; Bondan Rachmat Santoso; Muhammad Daffa Shidiq
JURNAL TEKNIK INFORMATIKA Vol 17, No 1: JURNAL TEKNIK INFORMATIKA
Publisher : Department of Informatics, Universitas Islam Negeri Syarif Hidayatullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jti.v17i1.32228

Abstract

Micro, small, and medium enterprises (MSMEs) are considered to be one of the important components in the economic development of a country, especially Indonesia. However, it has been found that MSMEs are lagging in digitalization, the adoption of information technology, and digital marketing. An information system where MSMEs can have easy access to IT and digital marketing professionals can be a solution to boost and encourage digitalization among local MSMEs. Developing such an information system requires the project to be able to quickly adapt and change based on the user’s needs and current trends. This study proposes an incremental solution to building an accessible information system catered for MSMEs by incorporating the ADDIE model into the development cycle. To understand the feasibility of the system, several group meetings are arranged to demonstrate and try out the system’s capability to the target users. The results indicate that the system is generally able to fit the needs of MSMEs and is quite effective at connecting the MSESs to IT and Digital marketing resources and experts.
Use of Ticketing System in Freelancing Platform to Maintaining Client Trust in Product Development Process Sitanggang, Andri Sahata; Hasti, Novrini; Syafariani, R Fenny; Melian, Lusi; Santoso, Bondan Rachmat; Shidiq, Muhammad Daffa
JURNAL TEKNIK INFORMATIKA Vol. 17 No. 1: JURNAL TEKNIK INFORMATIKA
Publisher : Department of Informatics, Universitas Islam Negeri Syarif Hidayatullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jti.v17i1.32228

Abstract

Micro, small, and medium enterprises (MSMEs) are considered to be one of the important components in the economic development of a country, especially Indonesia. However, it has been found that MSMEs are lagging in digitalization, the adoption of information technology, and digital marketing. An information system where MSMEs can have easy access to IT and digital marketing professionals can be a solution to boost and encourage digitalization among local MSMEs. Developing such an information system requires the project to be able to quickly adapt and change based on the user’s needs and current trends. This study proposes an incremental solution to building an accessible information system catered for MSMEs by incorporating the ADDIE model into the development cycle. To understand the feasibility of the system, several group meetings are arranged to demonstrate and try out the system’s capability to the target users. The results indicate that the system is generally able to fit the needs of MSMEs and is quite effective at connecting the MSESs to IT and Digital marketing resources and experts.
Co-Authors Agus Nursikuwagus Andri Sahata Sitanggang Aprih Santoso Asri Ady Bakri Bondan Rachmat Santoso Budiman, Yusuf Unggul Cut Susan Octiva Dani Setiadi Dicky Jhon Anderson Butarbutar Febilita Wulan Sari Irwin Tenrysau Iwan Adhicandra Iyan Gustiana Iyan Gustiana Jeperson Hutahaean KUSNADI, DONI ROMDONI Lusi Melian Lusi Melian Mohamad Indra Firmansyah Mubaroq, S R Muhammad Daffa Shidiq Muhammad Ibnu Hamdani Muhammad Inal Zaelani Muhammad Lukman Hakim Mutasar Novi Fitri P Nurlaili Rahmi Nursalim Osvaldo Silitonga Pasya, Dhara R Fenny Syafariani Rahayu, Novi Reza Fahlevi Ahmad Riswan Fitriyandi Riyan Maulana Robecca, Julian Ruktiari Ismail, Rima Sakina Fikry Nurjannah Sandi Sandi Sanjoyo, D D Santoso, Bondan Rachmat Selvia Kanti Rahayu Shidiq, Muhammad Daffa Siswantoro, Yostyo Sofiani, Ratna Imanira Suluh Sri Wahyuningsih Syafriharti, Romeiza Tine Agustin Wulandari Tono Hartono W Wahyuni, W wahyuni wahyuni Wartika . Wasiran