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All Journal HUMANIS Jurnal Manajemen Pelayanan Hotel Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Jurnal Gastronomi Indonesia BJHTCR Jurnal Mosaik Hospitaliti Jurnal Ilmiah Pariwisata Jurnal Daya Tarik Wisata
Wulandari, Pande Putu
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Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Prosedur Penanganan Refund Tiket Pesawat di Mutiara Cemerlang Tours Bali Mau, Yufrina; Widyaningsih, Ni Putu Putri; Yuni, Luh Ketut Herindiyah Kartika; Wulandari, Pande Putu
Jurnal Daya Tarik Wisata Vol. 6 No. 2 (2024): Jurnal Daya Tarik Wisata
Publisher : Fakultas Bisnis dan Pariwisata

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Abstract

Penelitian ini bertujuan untuk mengetahui prosedur penanganan refund dan kendala pada saat melakukan refund tiket pesawat di Mutiara Cemerlang Tours Bali. Teknik pengumpulan data yang digunakan dalam penelitian ini adalah wawancara, observasi, dan studi dokumentasi. Teknik analisis data yang digunakan adalah dengan pengumpulan data, reduksi data, penyajian data, kesimpulan dan verifikasi. Informan dalam penelitian ini adalah 3 orang yang terdiri atas owner, accounting, dan manager ticketing di Mutiara Cemerlang Tours Bali. Hasil penelitian ini menjelaskan bahwa tahap awal prosedur penanganan refund di Mutiara Cemerlang Tours adalah pelanggan harus memahami kebijakan refund dari maskapai yang bersangkutan, pelanggan menyiapkan bukti pembelian dan menghubungi Mutiara Cemerlang Tours Bali melalui WhatsApp, Instagram, email, atau datang langsung ke kantor. Mutiara Cemerlang Tours akan membuat Refund Advice. Jika permintaan refund disetujui, pelanggan akan menerima konfirmasi. Proses pengembalian dana memerlukan waktu, tergantung pada metode pembayaran yang digunakan. Pelanggan kemudian memverifikasi dana yang diterima sesuai. Sementara kendala dalam proses refund tiket pesawat di Mutiara Cemerlang Tours adalah proses verifikasi yang memakan waktu lama dan perbedaan kebijakan antar maskapai. 
Eksplorasi Potensi Alam dan Kuliner Lokal dalam Pengembangan Paket Ekowisata di Desa Tua, Tabanan, Bali Wulandari, Pande Putu; Bestari, Ni Made Prasiwi; Tirtawati, Ni Made
Jurnal Ilmiah Pariwisata Vol 30 No 3 (2025): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v30i3.1928

Abstract

Tua Village in Marga District, Tabanan Regency, holds significant natural and cultural potential for ecotourism development, yet its resources remain underutilized. This study aims to explore and design ecotourism packages that integrate the village’s natural landscape and local culinary heritage to enhance community-based tourism. Using a qualitative descriptive approach, data were collected through interviews, observations, documentation, and desk research. Informants were selected using purposive and snowball sampling, involving local leaders, community elders, and residents near key attractions such as the Bayan Ancient Tree. The findings propose two ecotourism packages, Tabanan Breeze (half-day) and Tabanan Treasures (full-day), which combine cycling tours, rice field experiences, traditional games, and local cooking activities featuring Kaliadrem cake made with Marigold flowers, a primary agricultural commodity in Tua Village. These packages emphasize environmental sustainability, cultural preservation, and local empowerment. The research highlights the importance of ecotourism as a tool to strengthen rural economies, extend tourist stays, and promote Bali’s sustainable tourism development. Keywords: tourism potential, ecotourism, local cuisine, community-based tourism
Co-Authors Bestari, Ni Made Prasiwi Danuarta, I Wayan Deny Dewi, Luh Ayu Santika Kurnia Dwi Candra Anggara, I Gusti Made I Gusti Made Dwi Candra Anggara I Ketut Sutapa I Made Bayu Wisnawa I Made Gede Darma Susila Kurnia, Teodosia Ika Mau, Yufrina Ni Made Tirtawati Roncally, Fatima Maria Deinse Shantika, Budi Sudiyani, Gusti Ayu Fera Dewi Sumadi, I Gede Swandewi, Ni Kadek Widyaningsih, Ni Putu Putri Wijaya, I Gusti Agung Rendra Yuni, Luh Ketut Herindiyah Kartika