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All Journal Nusantara Hasana Journal Jurnal DIALEKTIKA : Jurnal Ilmu Sosial Kegiatan Positif : Jurnal Hasil Karya Pengabdian Masyarakat Papsel Journal of Humanities and Policy
Frederikus Antonius Mana
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Nursing Social Sciences Other

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Journal : Jurnal DIALEKTIKA : Jurnal Ilmu Sosial

 1 
Quality Of Service Of The Rehabilitation Section At The Palu City National Narcotic Board Rachmat Agung; Frederikus Antonius Mana; Umiyati Haris; Syahrabudin Husein Enala; Muhammad Novan Prasetya
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 22 No. 1 (2024): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v22i1.216

Abstract

This research aims to find out the quality of the rehabilitation section services at the Palu City National Narcotics Agency Office. The type of research used is qualitative research. The determination of informants was carried out purposively. The types of data used are primary and interactive data from Miles and Huberman, namely data collection, data reduction, data presentation and drawing conclusions. The theory used is the theory of Parasuraman, Zeithaml and Berry in Pasolong (2007). The results of the research show that the quality of services of the Rehabilitation Section at the Palu City National Narcotics Agency Office cannot be said to be effective so that the output produced is not optimal and in accordance with the quality of public services. Despite the many obstacles and problems that occur when providing services to the community regarding the provision of services in the rehabilitation section at the Palu City National Narcotics Agency Office. There is a need to increase the provision of services to the community, especially in terms of rehabilitation services to people who abuse drugs, both in terms of mentoring and providing moral support to victims of drug abuse. Thus, the researchers draw the conclusion that the quality of the rehabilitation section services at the Palu City National Narcotics Agency Office is not optimal.
Effectiveness Of Implementing Population Administration Service In Order To Increase Ownership Of E-KTP Documents In Subdistrict Merauke District Merauke Rachmat, Rachmat Agung; Aenal Fuad Adam; Frederikus Antonius Mana; Syahruddin; Syahrabudin Husein Enala; Muhammad Novan Prasetya
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 22 No. 2 (2024): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v22i2.257

Abstract

Providing services to the community is the main goal of a government agency. One of the services provided is creating E-KTP documents. E-KTP is an update of the conventional KTP which is considered less effective in providing data validity. This E-KTP document can only be owned by one person under one identity, therefore ownership of an E-KTP document is very important to support people's lives. The aim of this research is to find out how effective the implementation of population administration services is in order to increase ownership of E-KTP documents in Merauke District, Merauke Regency. This research uses Emitai Etzioni's effectiveness measurement theory which has four theories, namely: adaptation, integration, member motivation, and production and uses qualitative research methods with a descriptive approach. The data collection technique used in this research is by using field studies and literature studies. The results of the research show that the E-KTP service in Merauke District has been running effectively as indicated by the availability of adequate facilities and the existence of human resources who adapt quickly, however there are still several obstacles in its implementation, namely the failure to disseminate information to the community, limited availability of blanks and still poor employee attitude.
Co-Authors Adam, Aenal Fuad David Laiyan Eka Sugiarti Setianingrum Hafsemi Rapsanjani Muhammad N. Prasetya My Ismail Nurkholis Syukron Parman Prasetya, Muhammad Novan Rachmat Agung Rachmat AP. Parukka Rachmat, Rachmat Agung Syahrabuddin H. Enala Syahrabuddin Husen Enala Syahrabuddin Husen Enala Syahruddin Umiyati Haris Wa Ode Suriani Werenfridus Talia