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All Journal SEIKO : Journal of Management & Business JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Ekonomi Manajemen Sistem Informasi Journal of Management - Small and Medium Enterprises (SME's) Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Indonesian Research Journal on Education SABAJAYA Jurnal Pengabdian Kepada Masyarakat
Lesmana, Yanto
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Religion Arts Humanities Chemistry Economics, Econometrics & Finance Education Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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The Influence of Service Quality on Customer Loyalty at PT Hagihara Westjava Industries Pratiwi, Vira Mita Ajie; Kristanto, Yudi; Lesmana, Yanto
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 8, No 4 (2024): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (November)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v8i4.7365

Abstract

The aim to be achieved by conducting this research is to find out how much influence service quality has on customer satisfaction. Based on the research results, it can be seen that the service quality at PT Hagihara Westjava Industries is quite good. This is indicated by the average value of the total score of 70.35, which is quite good.  The customers at PT Hagihara Westjava Industries are good. This is indicated by the average value of the total score of 79.59, which is good. There is an influence between Service Quality and Customer Satisfaction at PT Hagihara Westjava Industries because the calculated t value (9.327) is greater than the t table value (2.000) so that H1 is accepted and the calculated t value is located in the H0 rejection area. It was found that Service Quality has a strong positive influence (r value of 0.686) and has an influence contribution of 47% on Customer Satisfaction of PT Hagihara Westjava Industries. Meanwhile, the remaining 53% is influenced by other factors. The author also obtained a regression equation that can be used to predict the Customer Satisfaction variable through the Service Quality variable, namely Y' = 29.656 + 0.710.
Inovasi Pembelajaran Digital Berbasis AI Mentor untuk Meningkatkan Service Excellence Petugas Front Office Rumah Sakit Tutik Rahayu; Lesmana, Yanto; Purnamasari, Pupung
SABAJAYA Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 01 (2026): SABAJAYA : Jurnal Pengabdian Kepada Masyarakat
Publisher : SABA JAYA PUBLISHER

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Abstract

Rumah sakit sebagai institusi pelayanan kesehatan dituntut untuk memberikan pelayanan yang bermutu, aman, dan berorientasi pada kepuasan pasien. Petugas Front Office sebagai frontliner memiliki peran strategis dalam memberikan pengalaman pertama kepada pasien sehingga membutuhkan kompetensi pelayanan prima yang terus diperbarui. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan pengetahuan dan keterampilan petugas frontliner melalui penerapan konsep service excellence berbasis AI Mentor sebagai media pembelajaran mandiri yang fleksibel dan mudah diakses. Metode kegiatan meliputi sosialisasi layanan prima, pelatihan komunikasi efektif, simulasi pelayanan berbasis kasus, serta pendampingan penggunaan AI Mentor sebagai sarana pembelajaran berkelanjutan. Hasil kegiatan menunjukkan peningkatan pemahaman peserta terhadap standar pelayanan, kemampuan komunikasi, serta kesiapan dalam memberikan pelayanan yang ramah, cepat, dan profesional. Pemanfaatan AI Mentor juga memberikan kemudahan bagi peserta untuk belajar secara mandiri kapan pun dan di mana pun. Kegiatan ini diharapkan menjadi model inovasi pengembangan kompetensi frontliner rumah sakit dan berkontribusi terhadap peningkatan mutu pelayanan serta kepuasan pasien.
Co-Authors Adiyati, Aisyah Puspita Ariana, Janah Astuti, Erlin Windiana Chaerudin, Iman Fa'uzobihi, Fa'uzobihi Fauzobihi, Fauzobihi Fa’uzobih, Fa’uzobih Fitriani, Imas Imron Rosadi Ismuni, Mutdi Kaffah Imanuddin M R Santosa Lelisa Army, Widya Meidianita, Riska Partimah, Partimah Pratama Sari, Heni Pratiwi, Vira Mita Ajie Pupung Purnamasari Rustomo, Rustomo Sinaga, Asrawati Sopian, Arif Tutik Rahayu TUTIK RAHAYU Yudi Kristanto