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All Journal Jurnal Informasi dan Teknologi Journal of Management
Yanto RUkmana, Arief
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Computer Science & IT Economics, Econometrics & Finance

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The Implementation of End User Computing Satisfaction and Delone & Mclean Model to Analyze User Satisfaction of M.TIX Application Pramudito, Dendy K; Arijanti, Susi; Yanto RUkmana, Arief; Oetomo, Dedy Setyo; Kraugusteeliana, Kraugusteeliana
Jurnal Informasi dan Teknologi 2023, Vol. 5, No. 3
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v5i3.383

Abstract

This study aims to identify the elements that affect user satisfaction and the degree of user satisfaction with the online ticket application. This study makes use of the End User Computing Satisfaction (EUCS) model's development model, which includes three DeLone and McLean variables system quality, information quality, and service quality along with five EUCS model variables: content, accuracy, format, timeliness, and ease of use. The population of this study is made up of frequent users of Android-based online ticketing applications. Respondents were selected from as many as 175 respondents to be the research sample using the purposive sampling technique. Data analysis was carried out using the PLS-SEM approach with SmartPLS tools. The results showed that users were satisfied using the online ticket application, and out of eight hypotheses, two were rejected and 6 were accepted. So that the factors that influence user satisfaction in online ticket applications are accuracy, ease of use, timeliness, system quality, information quality, and service quality.
Motivation And Job Satisfaction In Employees Krishernawan, Indra; Yudiani, Ema; Saiyed, Rahma; Manda, Darmawati; Yanto Rukmana, Arief
Journal of Management Vol. 2 No. 1 (2023): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

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Abstract

Important components of the industrial workplace include work motivation, job satisfaction, interpersonal relationships, and non-financial rewards. The purpose of this study is to look into how various motivational factors affect leaders' and employees' communication and cooperation, as well as how non-financial incentives and interpersonal relationships affect workers' job satisfaction and work motivation in the electronics manufacturing sector. Purposive sampling was used in the study to select 91 respondents who worked for Indonesian companies that manufactured electronics. Structural Equation Modelling (SEM) was used to analyse the data that was gathered, and the SmartPLS 3.0 analysis tool was helpful in this process. The findings indicate that employee work motivation is significantly impacted by non-financial incentives. In other words, offering non-monetary rewards by top business executives raises worker motivation. The study's results also demonstrate that interpersonal relationships have no appreciable impact on workers' motivation for their jobs. This indicates that employees' levels of motivation at work are not directly influenced by the interpersonal relationships that exist between them and their bosses. Additionally, the study discovered that employee job satisfaction is significantly impacted by work motivation.
Customer Satisfaction And Product Quality Maryoso, Slamet; Hamzah, Ramadhani; Astri, Fitriyah; Yanto Rukmana, Arief; Apramilda, Riesna
Journal of Management Vol. 2 No. 1 (2023): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

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Abstract

This study project aims to understand (1) the effect of product quality on customer satisfaction in Sukabumi Mixue Beverage Product consumers. (2) the impact of pricing on customer happiness among Sukabumi Mixue Beverage Product customers (3) the impact of product quality on customer loyalty among Sukabumi Mixue Beverage Product customers (4) the impact of price on customer loyalty (5) the impact of Customer Satisfaction on Customer Loyalty in Sukabumi Mixue Beverage Product Users (6) The impact of Product Quality on Customer Loyalty via Customer Satisfaction in Sukabumi Mixue Beverage Product Consumers (7) The effect of price on customer loyalty as measured by customer satisfaction in Sukabumi Mixue Beverage Product consumers. This research endeavor employs both an associative and quantitative approach. This research activity's demographic consists of Mixue beverage drinkers in the Sukabumi area. While the sample is made up of Sukabumi residents who have purchased and consumed Mixue beverage goods more than once and are over the age of 15, the total number of respondents is 88. The route analysis technique was utilized to analyze the data. Product Quality (X1) has a positive and significant effect on Customer Satisfaction (Z), Price (X2) has a positive and significant effect on Customer Satisfaction (Z), and Customer Satisfaction (Z) has a positive and significant effect on Customer Loyalty (Y). Product Quality (X1) also has a positive and significant effect on Customer Loyalty (Y) through Customer Satisfaction (Z), and Price (X2) has a positive and significant effect on Customer Loyalty (Y) through Customer Satisfaction (Z). These findings are the outcome of the analysis of this research activity
Co-Authors Arijanti, Susi Astri, Fitriyah Dendy K. Pramudito Ema Yudiani, Ema Hamzah, Ramadhani Kraugusteeliana Kraugusteeliana Krishernawan, Indra Manda, Darmawati Oetomo, Dedy Setyo Riesna Apramilda Saiyed, Rahma Slamet Maryoso