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All Journal TEKMAPRO Journal of Industrial Engineering and Management Journal of Research and Technology JKIE (Journal Knowledge Industrial Engineering) Journal of Science and Social Development Nusantara Technology and Engineering Review
Rina Sri Wulandari
Universitas Nahdlatul Ulama Sidoarjo
Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering

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Strategi Peningkatan Kualitas Pelayanan Dengan Metode Servqual-QFD Wulandari, Rina Sri
Journal of Research and Technology Vol. 6 No. 2 (2020): JRT Volume 6 No 2 Des 2020
Publisher : 2477 - 6165

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/jrt.v6i2.1273

Abstract

Kualitas menjadi hal yang sangat penting dalam dunia pendidikan. Mahasiswa sebagai salah satu stakeholder utama dalam dunia pendidikan memegang peranan kunci untuk pengukuran kualitas pendidikan. Untuk meningkatkan kualitasnya serta melakukan pengukuran terhadap kinerjanya, maka Universitas Nahdlatul Ulama Sidoarjo (UNUSIDA) melakukan pengukuran terhadap kualitas pelayanannya. Servis quality (Servqual) merupakan metode yang dapat digunakan untuk melakukan pengukuran terhadap kualitas pelayanan dalam institusi pendidikan. Dalam penelitian ini, terdapat 42 indikator dengan 5 atribut yang digunakan untuk melakukan pengukuran kualitas pelayanan. Dari 42 indikator tersebut dicari indikator yang memiliki gap bernilai negatif. Untuk mencari nilai gap dilakukan penyebaran kuesioner pada mahasiswa UNUSIDA untuk mencari kesenjangan antara harapan dan kenyataan pada pelayanan yang selama ini diperoleh. Gap yang memperoleh nilai negatif terbesar akan dilakukan pengukuran kembali dengan menggunakan metode Quality Function Deployment (QFD) untuk menentukan indikator-indikator yang harus segera mendapat prioritas perbaikan. Pada penelitiann ini terdapat tujuh indikator yang memperoleh nilai negatif terbesar dan harus segera mendapatkan perbaikan.
Mental Workload Analysis of Employees Using the National Aeronautics and Space Administration Task Load Index (NASA – TLX) Method: (Case Study of CV. XYZ Candi) Hakim, Luqman; Rizki, Muhammad Maulana; Wulandari, Rina Sri
Journal of Research and Technology Vol. 11 No. 2 (2025): JRT Volume 11 No 2 Des 2025
Publisher : 2477 - 6165

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/2j1f4c94

Abstract

CV. XYZ Candi operates in the manufacturing and services sector, particularly the production of industrial machine spare parts. High productivity demands are often directly proportional to increased employee mental workload—problems at CV. XYZ Candi Technical problems, such as frequent chisel breaks, material delays, engineering drawing errors, and material mismatches (materials not centered), also exacerbate the situation. This is further compounded by employee capabilities that are not fully aligned with the task's complexity, as well as a less-integrated workflow system. To analyze this problem comprehensively, the NASA-TLX (Task Load Index) method was chosen as an evaluation tool. NASA-TLX measures mental workload multidimensionally through six indicators: mental demand, physical demand, time requirements, performance, effort level, and frustration level. This method is relevant to apply to a CV. XYZ Candi can identify dominant factors that contribute to workload, such as time pressure, task difficulty, and priority conflicts. Most respondents (57.2%) experienced moderate mental workload, 33.3% high, and 9.5% low mental workload among the 21 employees at CV. XYZ Candi experienced very high mental workloads, with the highest scores influenced by physical demands, time demands, effort levels, and frustration levels.
Co-Authors Ardhana Fitrianah Ardhana Rahmayanti Atik Widiyanti Elsa Rosyidah Fahmi Haris, Rivandy Laily Noer Laily Noer Hamidah Lily Oktavia Listin Fitrianah Luqman Hakim Luqman Hakim Luqman Hakim Luqman Hakim M Khotibul Umam Medya Ayunda Medya Ayunda Fitr Medya Ayunda Fitri Medya Ayunda Fitri Mega Bilqis Suryawantiningtyas Nita Kusuma Wati Nita Kusuma Wati Nur Sholikhah Prakasa, Erwin Fiqih Prasetyo, Waluyo Rivandy Fahmi Haris Rizki Amalia Putri Rizki Amalia Putri Rizki, Muhammad Maulana Waluyo Prasetyo Waluyo Prasetyo Yulia Tri Rahkadima Zahrotul Azizah