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Leveraging Distinctive Competency for Competitive Advantages: Mediating of Value Creation and Moderating of Service Innovation in Indonesia's Ferry Transport Companies Solikin, Solikin; Thamrin, HM; Majid, Suharto Abdul; Arifiani, Librita; Saribanon, Euis
SENTRALISASI Vol. 14 No. 1 (2025): January
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/sl.v14i1.3684

This study aims to explain how distinctive competency can leverage the competitive advantages of Indonesia’s ferry transport companies, mediated by value creation and moderated by service innovation. A quantitative approach (positivistic paradigm) and survey methods were employed. The research population consisted of 249 directors from 42 ferry transportation companies operating on four commercial routes, with a sample size of 153. The main findings indicate that distinctive competency has a direct, positive, and significant effect on the competitive advantages of Indonesia’s ferry transport companies. Additionally, value creation mediates the relationship between distinctive competency and competitive advantages, while service innovation moderates the relationship between value creation and competitive advantages. The findings suggest that ferry transport companies in Indonesia should focus on developing and enhancing their distinctive competencies to create value and sustain competitive advantages. Moreover, investing in service innovation can strengthen the impact of value creation on competitive advantages, ensuring long-term success in a competitive market. This study contributes to the literature by integrating the roles of value creation and service innovation into the relationship between distinctive competency and competitive advantages in the context of the ferry transport industry, a sector that has received limited attention in previous research.

Developing company competitiveness based on entrepreneurial values, transformational leadership, and service innovation through organizational performance Solikin, Solikin; Thamrin, Muhammad; Majid, Suharto Abdul; Arifiani, Librita
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243786

Company competitiveness is very important for business continuity. Therefore, the research aims to investigate and find an empirical model of the influence of entrepreneurial values, transformational leadership, and service innovation on company competitiveness through mediating mechanisms of organizational performance. The research uses a quantitative approach with survey methods and causal design. The sample was 153 leaders of ferry companies in Indonesia.The research instruments consist of organizational performance, competitiveness, entrepreneurial values, transformational leadership, and service innovation, as questionnaires were designed as a Likert scale. The questionnaire was distributed in Google Form format via the WhatsApp application. Data were analyzed using structural equation modeling analysis based on partial least squares (SEM-PLS). The research's findings demonstrate that entrepreneurial values, transformational leadership, service innovation, and organizational performance all significantly impact a company's competitiveness; additionally, entrepreneurial values, transformational leadership, and service innovation have a major impact on organizational performance, which in turn has a significant impact on company competitiveness. These results support a novel empirical model of how entrepreneurial values, transformational leadership, and service innovation affect company competitivenessby using organizational performance as a mediating factor. Before being modified or used for their future work, researchers, academics, and practitioners should critically examine this new model without discounting some of the study's limitations.

Port Services and Perceived Price Through Customer Satisfaction Implications for Customer Loyalty Freight Forwarding Company at Tanjung Priok Port, Jakarta Arifiani, Librita; Umbara, Oky Nurandana; Thamrin, Muhammad; Sonny, Imam; Octora, Theresye Yoanyta; Kuncoro, Yahya
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 1 (2025): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i1.1344

PT. MAL one of the container terminals at Tanjung Priok Port has experienced problems related to customer loyalty. Container terminals and the emergence of new competitors are competing to improve service quality and offer perceived prices to satisfy their customers where the level of perceived satisfaction is veritably important demand to get loyal customers. The objective of this study is to analyze the direct influence of port service quality and perceived price on customer loyalty and the indirect effect of customer satisfaction on customer loyalty. The analytical method this study uses is the partial least squares method of the structural equation model with sampling technique. using a total sampling of 60 respondents representing export/import companies, shipping companies or agents, forwarding companies, and consignees. The results of this study are that the quality of port services and perceived price have a direct positive and significant effect with the endogenous variable of customer loyalty and an indirect effect through the intervening variable of customer satisfaction

Blockchain Technology’s Impact on Port Logistic Operational Enhancement at Pontianak Port Franky Devano Sianturi, Tigor; Panca Djati, Sundring; Ruminda, Marthaleina; Arifiani, Librita
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3030

This study investigates the impact of blockchain technology on port logistics operations at Pontianak Port, West Kalimantan, Indonesia. Despite recent infrastructure developments, such as the Kijing Terminal, the port faces significant operational challenges, including inadequate traceability, incomplete real-time cargo information, and a lack of transparency. These issues lead to inefficiencies and mistrust among stakeholders, negatively impacting the port's reliability, operational effectiveness, and customer satisfaction. The research employs a structured quantitative design, surveying 110 participants involved in port operations, to examine the influence of traceability, transparency, and transaction efficiency on blockchain technology adoption and subsequent service quality improvements. Data analysis using SmartPLS 4.0 software confirms that enhanced traceability, transparency, and efficient transaction processes significantly impact the adoption of blockchain technology, which in turn significantly improves service quality. The study highlights the potential of blockchain to address these deficiencies and suggests future research to explore broader samples, additional influencing factors, and longitudinal studies.

Developing company competitiveness based on entrepreneurial values, transformational leadership, and service innovation through organizational performance Solikin, Solikin; Thamrin, Muhammad; Majid, Suharto Abdul; Arifiani, Librita
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243786

Company competitiveness is very important for business continuity. Therefore, the research aims to investigate and find an empirical model of the influence of entrepreneurial values, transformational leadership, and service innovation on company competitiveness through mediating mechanisms of organizational performance. The research uses a quantitative approach with survey methods and causal design. The sample was 153 leaders of ferry companies in Indonesia.The research instruments consist of organizational performance, competitiveness, entrepreneurial values, transformational leadership, and service innovation, as questionnaires were designed as a Likert scale. The questionnaire was distributed in Google Form format via the WhatsApp application. Data were analyzed using structural equation modeling analysis based on partial least squares (SEM-PLS). The research's findings demonstrate that entrepreneurial values, transformational leadership, service innovation, and organizational performance all significantly impact a company's competitiveness; additionally, entrepreneurial values, transformational leadership, and service innovation have a major impact on organizational performance, which in turn has a significant impact on company competitiveness. These results support a novel empirical model of how entrepreneurial values, transformational leadership, and service innovation affect company competitivenessby using organizational performance as a mediating factor. Before being modified or used for their future work, researchers, academics, and practitioners should critically examine this new model without discounting some of the study's limitations.

The Influence Of Commitment, Service Quality and Bus Feasibility On Passenger Satisfaction In Corridor I Transjakarta Block M-City Huda, Syahrul; Handayani, Susanty; Setyawati, Aswanti; Arifiani, Librita; Abidin, Zaenal
Journal of Management Vol. 3 No. 1 (2024): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar

The research aims to measure the level of satisfaction among Transjakarta bus riders. The inadequate quality of Transjakarta bus services, particularly in terms of safety, comfort, convenience, easiness, and efficiency, has been the key reason why people choose private automobiles. Decreased dedication among Transjakarta bus crew contributes to bad customer experiences, while uncertainty in schedule adherence and journey duration, combined with Jakarta traffic congestion concerns, exacerbate the effectiveness of public transportation services. By solving these difficulties, it is believed that the Transjakarta bus service in Corridor I will improve passenger happiness, promote more efficient mobility, and reduce reliance on private vehicles, thereby helping to alleviate general traffic congestion. In this thesis, the author takes a qualitative approach and uses the Analytical Hierarchy Process (AHP) as an analytical tool. The goal of this study is to look at the outcomes of the four factors used to evaluate passenger satisfaction: commitment, service quality, and bus feasibility. As of now, no assessment results indicate that one criterion is superior to another. The consistency level of the four criteria, as well as their sub-criteria, was then assessed based on respondents' ratings. Finally, analyzing passenger satisfaction on Transjakarta buses using the established criteria and sub-criteria. The findings of the four criteria demonstrate a trend for 29% commitment, 28% service quality, and 19% bus feasibility, with stable consistency. The research findings and calculations show an Excellent rating based on the assessment criteria in the four major aspects of commitment, service quality, and bus feasibility.

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