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All Journal Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Manajemen Bisnis Transportasi dan Logistik
Imam Sonny, Imam
Dept. of Civil Engineering University of Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation Other

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Pencegahan Risiko Kecelakaan dan Kepatuhan Peraturan Keselamatan Kapal Pelayaran Internasional Rahmad, Rikam; Sihombing, Sarinah; Sonny, Imam; Sijabat, Eduard Alfian Syamsya
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 1 (2024): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v1i1.1244

Abstract

The purpose of the research is to find out the direct and indirect impact of the crew’s personal experience and safety training on preventing the accidental risk in compliance with shipping safety regulation of Abu Dhabi Maridive and Oil Services. Several problems found; the lack of ships’ crew awareness in compliance with the use of safety equipment when carrying out safety training and the lack of ships’ crew knowledge of the safe keeping and maintenance of the safety equipment. The study used a Path analysis with 60 samples of the Maridive and Oil Services Abu Dhabi crew. The study used linear regression analysis technique, simple correlation, partial and path analysis. The results state that the variable in compliance with safety regulations could mediate the safety training to prevent the accidental risk on board. It shows that good safety training could increase the prevention of on board accidental risk mediated by compliance of the safety regulation
Sistem Informasi Manajemen dan Loyalitas Pengguna Jasa pada Industri Maritim di Indonesia Zebua, Monazatulo; Suhalis, Adenan; Raga, Paulis; Sonny, Imam; Majid, Suharto Abdul
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1136

Abstract

 The purpose of this study was to determine the contribution of ship agency service quality and management information systems to service user loyalty through internal control mediation at Tanjung Priok Port. Some of the problems found, among others, are still not optimal service quality and management information systems provided by the company to customers. In addition, internal control has not been carried out optimally and ship departure schedules are sometimes not as promised by the company. This research was conducted at PT Umbu Perdana Maritim as a new agency company located in the Tanjung Priok Port area. The research population is the customers of PT Umbu Perdana Maritim, for a sample of 60 active customers which is called a saturated sample. For data processing carried out in this study, using the path analysis method. The results showed that the quality of ship agency services did not have a direct effect on service user loyalty through internal control, and the management information system did not have a direct effect on service user loyalty through internal control.
Produktivitas Kerja Awak Kapal pada Kapal Tanker Nasional di Indonesia Kasno, Kasno; Setyawati, Aswanti; Sonny, Imam; Abidin, Zaenal; Anggara, Dian Christopher
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 1 (2024): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v1i1.1281

Abstract

The main problem of the national tanker company, Pertamina Trans Kontinental, is the low productivity of the ship’s crew. The purpose of the study is to find out the performance of the crew commitment, crew motivation and work facilities to improve the company’s work productivity. The data were obtained by interviewing five experts. Questionnaires were distributed to ten people of five experts and five employees of Pertamina Trans Continental. The data, then, were analyzed using AHP (Analytic Hierarchy Process). The results of the study show that some employees still need special guidance and supervision to increase their motivation and commitment and the ship facilities should also be increased. The results of the analysis using AHP show that the highest priority can be seen in work motivation factor and then followed by work commitment and work facilities.
Port Services and Perceived Price Through Customer Satisfaction Implications for Customer Loyalty Freight Forwarding Company at Tanjung Priok Port, Jakarta Arifiani, Librita; Umbara, Oky Nurandana; Thamrin, Muhammad; Sonny, Imam; Octora, Theresye Yoanyta; Kuncoro, Yahya
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 1 (2025): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i1.1344

Abstract

PT. MAL one of the container terminals at Tanjung Priok Port has experienced problems related to customer loyalty. Container terminals and the emergence of new competitors are competing to improve service quality and offer perceived prices to satisfy their customers where the level of perceived satisfaction is veritably important demand to get loyal customers. The objective of this study is to analyze the direct influence of port service quality and perceived price on customer loyalty and the indirect effect of customer satisfaction on customer loyalty.  The analytical method this study uses is the partial least squares method of the structural equation model with sampling technique. using a total sampling of 60 respondents representing export/import companies, shipping companies or agents, forwarding companies, and consignees. The results of this study are that the quality of port services and perceived price have a direct positive and significant effect with the endogenous variable of customer loyalty and an indirect effect through the intervening variable of customer satisfaction
Peningkatan Kompetensi Kerja Pejabat Pemeriksa Keselamatan Kapal Melalui Pendidikan dan Pelatihan Terhadap Keselamatan Pelayaran Sonny, Imam; Ardhina, Dila; Thamrin, Muhammad; Pahala, Yosi; Sugiyanto, Sugiyanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1487

Abstract

Education and training is a job requirement to improve mastery of various skills, expertise and knowledge based on detailed and routine work activities. Shipping safety is needed to ensure the safety of shipping activities and the preservation of the environment, so the competence of Ship Safety Inspector Officers who have qualifications in the field of ship safety is required. This research uses a path analysis technique approach by testing linearity, normality and hypotheses. The aim of this research is to partially or simultaneously determine the direct and indirect influence of official work competency variables through education and training on shipping safety. The total sample was 60 respondents who were Marine Inspector Training participants who were currently taking part in training at the Maritime Transportation Education and Training Center. The findings of this research show that shipping safety is directly positively influenced by the variables of work competency and education and training, thus efforts can be made to increase shipping safety by increasing the work competency of Ship Safety Inspector officials and education and training
Kualitas Pelayanan Jasa dan Kepuasan Keagenan Kapal di Pelabuhan Benete Bay Ari Barata, Fausta; Harry Velasko, Ignasius; Sonny, Imam; Fachrial, Peppy; Ferdiansyah, Anton
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1720

Abstract

The main problem in this research is that information regarding the loading and unloading process is not conveyed in detail to service users by the ship agency company and also the lack of relationship building between service users and the ship agency company will have an impact on customer satisfaction. The aim of the research is to find out and analyze the main attributes in the company’s service quality, and service user satisfaction as well as what strategies can be used to improve the service quality performance of the PT Bahari Eka Nusantara Company. The research method used is the Customer Satisfaction Index and the Importance Performance Analysis method with respondents namely PT customers. Bahari Eka Nusantara. The research results show that the customer satisfaction index value is 86.65% which is included in the very satisfied criteria and the service attribute that has the most influence on service user satisfaction is that the company can solve problems smoothly. Trust in customers is in line with customer expectations and if problems occur in the loading and unloading process the company always responds quickly.
Customer Switching Behavior of Patimban Port Service Users Bunardi, Gunawan; Sugiharti, Endang; Sonny, Imam
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 3 (2025): November
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i3.1571

Abstract

Tanjung Priok Port has been experiencing cargo congestion and a slowdown in the flow of goods, resulting in bottlenecks and congestion around the port. Patimban Port as a national strategic project is expected to synergize with Tanjung Priok Port and offers a solution to this problem. However, customer switching from Tanjung Priok Port to Patimban Port remains low. This research aims to analyze the performance of port operational services, competitiveness between ports, and customer switching behavior from Tanjung Priok Port to Patimban Port. Qualitative research is adopted for this study, with data collection performed through literature study, observation and interviews. This study utilizes qualitative descriptive analysis method and two round Delphi method for data analysis. The research results demonstrate that the operational service performance of Tanjung Priok Port and Patimban Port is satisfactory. In addition, Tanjung Priok Port boasts superior competitiveness compared to Patimban Port. Competitive advantages offered by Tanjung Priok Port include facilities and capacity, easy road access, and port digitalization, meanwhile, Patimban Port offers advantages in terms of loading and unloading speed and more competitive rates. The switching of customers from Tanjung Priok Port is relatively not optimal due to service quality, loading and unloading speed, road accessibility and logistics costs. Policy stimulus and promotional strategies are therefore necessary to encourage customer switching behavior.
Co-Authors A.A. Ketut Agung Cahyawan W Abdellatif Benabdelhafid Anggara, Dian Christopher Ardhina, Dila Aswanti Setyawati Bambang Susantono Barata, Fausta Ari Bunardi, Gunawan Endang Sugiharti, Endang Fachrial, Peppy Ferdiansyah, Anton Harry Velasko, Ignasius Kasno Kasno Kuncoro, Yahya Librita Arifiani Mardiana, Tetty Sulastry Muhammad Thamrin Octora, Theresye Yoanyta Raga, Paulis Rahmad, Rikam Sigit P. Hadiwardoyo Sijabat, Eduard Alfian Syamsya Siti Maimunah Sugiyanto - Suhalis, Adenan Suharto Abdul Majid Umbara, Oky Nurandana Yosi Pahala, Yosi Zaenal Abidin Zebua, Monazatulo