Garuda - Garba Rujukan Digital

Comparative Analysis Of Service Quality On Patient Satisfaction Levels In Government And Private Hospitals In Medan City In 2022 Ayura, Bebie; Wahyuni Nasution, Sri; Ginting, Rapael
International Journal of Health and Pharmaceutical (IJHP) Vol. 4 No. 1 (2024): February 2024
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v4i1.251

This study compares service quality to patient satisfaction in government and private hospitals in Medan City in 2022. This study used a survey method using a questionnaire as a data collection instrument. The research respondents were patients who used government and private hospital services. The data collected includes service quality dimensions, such as tangibles, reliability, responsiveness, assurance, and empathy. In addition, the data also consists of the level of patient satisfaction with the services provided by the hospital. Comparative analysis of service quality and patient satisfaction levels was carried out using appropriate statistical techniques, such as testing the difference between two groups of hospitals (government vs. private) using appropriate statistical tests. The results of this analysis will provide an understanding of the differences in service quality between government and private hospitals, as well as the related level of patient satisfaction. This research is expected to contribute to the development and improvement of health services in hospitals, especially in the city of Medan. The results of this study can also be input for hospital management to improve service quality and patient satisfaction. Thus, hospitals can provide better services and meet patient expectations to enhance the reputation and competitiveness of both government and private hospitals in Medan City. Especially in the city of Medan. The results of this study can also be input for hospital management to improve service quality and patient satisfaction. Thus, hospitals can provide better services and meet patient expectations to enhance the reputation and competitiveness of both government and private hospitals in Medan City. Especially in the city of Medan. The results of this study can also be input for hospital management to improve service quality and patient satisfaction. Thus, hospitals can provide better services and meet patient expectations to enhance the reputation and competitiveness of both government and private hospitals in Medan City.

Measuring Stress Level Among Medical Students Timotius Girsang, Ronaldo; Napiah Nasution, Ali; Manalu, Putranto; Wahyuni Nasution, Sri
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

Measurement of stress levels is important considering the long and stressful study period that medical students have to go through. This study aims to measure the difference in stress levels of the first year and third-year medical education students. The approach used in this study is a one-time unpaired numerical comparative analysis of two groups with a cross-sectional design. The study was conducted at the Faculty of Medicine, Dentistry and Health Sciences, Universitas Prima Indonesia for 2 (months) starting from February 2022–March 2022. A total of 76 subjects were involved, and each group consisted of 38 subjects. Determination of research subjects was carried out by purposive sampling technique with inclusion criteria in the form of the first-year and third-year preclinical students. In collecting data, the researcher used The Kessler Psychological Distress-10 (K-10) questionnaire. The collected data was then analyzed using an unpaired t-test. Furthermore, the results of the analysis are presented in tabular form along with interpretations. From the results of the study, it can be seen that many first-year and third-year students experience stress, and there is no significant difference between the two groups. Furthermore, the results of the study showed that there was no significant difference in the K-10 scores for first-year and third-year students based on place of residence, ethnicity, and area of origin. The phenomenon of stress in medical students needs attention from the university. Preventing an academic environment by designing a curriculum that promotes collaboration rather than competition as well as providing counseling services is recommended as a preventive measure.

The Effect of Laughter Therapy, a Low-Salt Diet, Exercise, and Physical Activity on Reducing Blood Pressure in Elderly Patients at the Sei Kepayang Timur Community Health Center, Asahan Regency RAngelin Purba, Rona; Wahyuni Nasution, Sri; Wienaldi, Wienaldi
International Journal of Health and Pharmaceutical (IJHP) Vol. 5 No. 4 (2025): November 2025 ( Indonesia - Thailand)
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v5i4.502

Hypertension is a common health problem among the elderly and carries a risk of increasing cardiovascular complications. Non-pharmacological efforts such as laughter therapy, a low-salt diet, exercise, and physical activity are important strategies in controlling blood pressure. This study aims to analyze the effectiveness of laughter therapy, a low-salt diet, exercise, and physical activity on reducing blood pressure in elderly patients at the Sei Kepayang Timur Community Health Center in Asahan Regency. The study used a quasi-experimental design with a pre-test and post-test control group approach. The number of respondents was 60 elderly people who were divided equally into an intervention group of 30 people and a control group of 30 people. Data were analyzed using comparative statistical tests (paired t-test and chi-square test) with a significance level of p < 0.05. The results showed that in the intervention group, there was a decrease in mean systolic blood pressure from 150.2 mmHg to 135.4 mmHg, with a difference of 14.8 mmHg (p = 0.000), and a decrease in diastolic blood pressure from 93.2 mmHg to 84.4 mmHg, with a difference of 8.8 mmHg (p= 0.000). Other interventions, including a low-fat diet, exercise, and physical activity, were also shown to be effective in reducing both systolic and diastolic blood pressure. In conclusion, laughter therapy, a low-salt diet, exercise, and physical activity are effective in reducing blood pressure in the elderly. Based on these study results, the elderly are advised to regularly engage in laughter therapy, maintain a low-salt diet, and increase physical activity and exercise. Health institutions need to integrate this non-pharmacological intervention program into promotive and preventive services. Future research is expected to examine long-term effectiveness and expand the sample size.

Integrated Marketing Communication Strategy To Increase The Number Of Outcoming Visits At Royal Prima Hospital Soraya, Annisa; Wahyuni Nasution, Sri; Girsang, Ermi; Novalinda Ginting, Chrismis
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 2 (2022): May 2022
Publisher : CV. Inara

Competition in a healthy hospital business lies in how to maintain patient trust as consumers or how to grow trust in prospective patients as consumers so that they want to seek treatment at the hospital. Integrated Marketing Communication (IMC) has great potential in influencing business performance, to give hospitals a competitive advantage. This study aims to analyze making a strategy to create an Integrated Marketing Communication strategy in order to increase the number of outpatient visits at the Royal Prima Hospital. This type of research is a qualitative research. The location of this research was conducted at the Royal Prima Hospital. Research informants are 1 head of outpatient installation, 3 medical staff, 3 old patients, 3 new patients. Data were collected by FGD, questionnaire, observation. The results show that the advertising strategy as part of increasing the number of outpatient visits at the Royal Prima Hospital has been carried out by the marketing department both with print media and electronic media, the personal selling strategy as part of increasing the number of outpatient visits at the Royal Prima Hospital has not been implemented. optimally, the public relations strategy as part of increasing the number of outpatient visits at the Royal Prima Hospital has been implemented well, the direct marketing strategy as part of increasing the number of outpatient visits at the Royal Prima Hospital in writing is good but verbal delivery is not optimal , the word of mouth strategy as part of increasing the number of outpatient visits at the Royal Prima Hospital in writing has been good but the verbal implementation has not been carried out properly. The results of this study suggest that the hospital evaluates the

The Effect Of The Supply Of Personal Protective Equipment, Implementation Of Health Protocol, And Patient Honesty On The Safety Of Health Personnel In The Er And Infantry Room Of Pure Teguh Hospital Linawaty, Linawaty; Novalinda Ginting, Chrismis; Wahyuni Nasution, Sri; Girsang, Ermi
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 2 (2022): May 2022
Publisher : CV. Inara

Many health workers in the world have been exposed and some have even died from COVID-19, which is currently a global pandemic. This is thought to be influenced by the personal protective equipment used by health workers, the implementation of health protocols carried out by health workers, and the honesty of patients in conveying their complaints, contact, and travel history. This study aims to determine the effect of the supply of personal protective equipment, implementation of health protocols, and patient honesty on the safety of health workers in the emergency department and inpatient rooms at Murni Teguh Hospital. This type of research is quantitative. The research sample was 100 health workers working in the emergency room and the inpatient room at Murni Teguh Hospital. The results of the chi-square test showed that there was a significant relationship between PPE supply (p=0.000), implementation of health protocols (p=0.003), and patient honesty (p=0.000) on the safety of emergency room health workers and inpatient rooms at Murni Teguh Hospital. The most influential variable is the supply of personal protective equipment (Sig.0.000). It is recommended that hospitals continue to maintain a supply of personal protective equipment to support the safety of health workers in hospitals. Health workers are expected to increase awareness of the use of personal protective equipment and the implementation of health protocols.

Analysis Utilization Of Online Self-Assessment Application (Aladin) In The Licensing Process Of Clinical And Pharmacy Office Of Investment And One Door Integrated Service In Medan City Year 2021 Leksmana, Oki; Lestari Ramadhani Nasution, Sri; Novalinda Ginting, Chrismis; Napiah Nasution, Ali; Wahyuni Nasution, Sri
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

The use of information and communication technology itself has grown rapidly throughout the world during the COVID-19 pandemic. Developed countries that have succeeded in reducing the number of COVID-19 cases have used various methods of using information and communication technology. Such as the use of tracking applications installed on cellular phones, payments using mobile payment applications, the installation of infrared heat detection cameras at the entrances of public places and crowds, even smart watches with applications that can collect data on heart rate, body temperature, and sleep patterns to detect signs of viral illness.The purpose of this study was to analyze the use of the Online Self-Assessment Application (Aladin) in the licensing process for clinics and pharmacies at the Medan City Investment and One Stop Integrated Service Office in 2021.This research is a descriptive type with a quantitative approach. In this survey research, a questionnaire is used as a research instrument, in the form of a sheet containing several questions with a standard structure as a research instrument. Based on the results of research from several journals using TAM analysis, it was found that perceived ease of use and perceived usefulness had a positive and significant effect on attitudes toward using and actual system use. Their research results show that perceived ease of use and perceived usefulness have a positive and significant effect on attitudes toward using and actual system use.

Implementation Of Minimum Service Standards (Mss) In The Pharmaceutical Field At Pharmaceutical Installations At Royal Prima Hospital Amelia, Firdha; Kaban, Karmila; Wahyuni Nasution, Sri; Khu, Adrian
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 4 (2022): November 2022
Publisher : CV. Inara

Minimum Service Standards (MSS) are provisions regarding the type and quality of basic services which are mandatory regional affairs that every citizen has the right to obtain at a minimum. Withthe preparation of MSS, it is hoped that it can help implement the implementation of Minimum Service standards in hospitals. Knowing the implementation of minimum service standards (MSS) for the pharmaceutical hospital in the pharmacy installation of Royal Prima Hospital. The type and design of this research are qualitative. The population in this study was 5 informants. The results showed that the minimum service standards consisting of medication errors, writing drugs according to the formulary, patient satisfaction, and waiting time for drugs had been carried out at Royal Prima Hospital. Based on the results of research on the implementation of minimum service standards (MSS) for the pharmacy sector at the pharmacy installation of Royal Prima Hospital, it can be concluded that the minimum service standards consist of medication errors, drug writing according to the formulary, patient satisfaction and waiting time for drugs have been carried out. at the Royal Prima Hospital.

The Effect Of Implementation Of Patient Identification Based On The Pall Accreditation Standards On Improving The Patient Safety Program At Royal Prima General Hospital In 2022 Silalahi, Yosiana; Wahyuni Nasution, Sri; Novalinda Ginting, Chrismis
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 4 (2022): November 2022
Publisher : CV. Inara

Patient safety is a variable to measure and evaluate the quality of nursingservices that have an impact on health services. One of the safety services inhospitals starts from the accuracy of patient identification. Patientidentification errors at the beginning of the service will continue to the nextservice error. The purpose of this study was to determine how the effect ofimplementing patient identification based on JCI accreditation standards onimproving the Patient Safety program at Royal Prima Hospital. This type ofresearch is a quantitative study with a cross-sectional design. Samplingtechnique The sampling technique in this study was to use the Slovinformula with a total sample of 124 patients. Data analysis in this study usedunivariate and bivariate analysis. The results of the study explained thatthere was an influence between the implementation of patient identificationbased on the Plenary accreditation standard to the improvement of thePatient Safety program at the Royal Prima Hospital Medan with ap value of<0.007. Through this research, it is hoped that the Royal Prima HospitalMedan can improve the quality of nursing services, especially in theimplementation of identification based on the Plenary AccreditationStandards.

Analysis Of Government Sourcing Health Financing With District Health Account (DHA) Approach In Deli Serdang Regency, 2018-2020 Haryani, Novita; Wahyuni Nasution, Sri; Novalinda Ginting, Chrismis
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 4 (2022): November 2022
Publisher : CV. Inara

Improving the health status of a community according to the World Health Organization (WHO) requires a minimum budget of 5% - 6% of the total state budget of a country, while to achieve the ideal health status a budget of 15% - 20% of the state budget is needed. A large enough budget is needed because health costs are quite high, while health must still be a priority because it is an investment to improve the health and productivity of its citizens. The District Health Account is a systematic, comprehensive and consistent way of monitoring the flow of funds/financing to the health system in a district/city. The purpose of this study was to analyze government-sourced health financing with a district health account (DHA) approach in Deli Serdang Regency in 2018-2020. This type of research is a quantitative study with a crosssectional design. Sampling technique The sampling technique in this study was the total population, that is, the entire population was used as the research sample. The results of the study explain that the source of health costs, health financing budget managers, health financing service providers, types of health financing activities, health financing budget items, types of health financing programs. levels of government-sourced health financing programs and beneficiaries of government-sourced health financing in Deli Serdang Regency in 2018-2020 all went well. types of health financing activities, health financing budget items, types of health financing programs. levels of governmentsourced health financing programs and beneficiaries of government-sourced health financing in Deli Serdang Regency in 2018-2020 all went well. types of health financing activities, health financing budget items, types of health financing programs. levels of government-sourced health financing programs and beneficiaries of government-sourced health financing in Deli Serdang Regency in 2018-2020 all went well.

Analysis Of Implementation Of Drug Inventory Control Using Abc-Eoq-Rop-Ss Method At Arun Hospital Lhokseumawe Asthariq, Miftah; Wahyuni Nasution, Sri; Lestari Ramadhani Nasution, Sri
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 4 (2022): November 2022
Publisher : CV. Inara

The pharmaceutical installation of Arun Hospital Lhokseumawe currently uses the consumption method in controlling drug supply, this method has a weakness, in the shortcomings and advantages of drugs that are difficult to rely on, but the ABC-EOQ-ROP-SS method can answer the weaknesses of the consumption method. The purpose of this study is to provide a choice of other methods for controlling drug inventory at Arun Hospital Lhokseumawe. This study is a mix-method study with retrospective data for quantitative data and primary data for qualitative data. The study was conducted at Arun Hospital Lhokseumawe from October 2021 to November 2021. The research population used was all drug items during August 2020, totaling 269 items. The ABC method is used to group drug items into 3 groups, the EOQ method is used to determine the number of drugs to be ordered in the next order, the ROP method is used to determine when to order drugs at the next time and the SS method is used to determine safety stock. The results showed the results of the ABC method group A were 59 items, B were 64 items, and C were 146 items, the results of the EOQ method group A were 414 - 159, B was 414 – 159, and C was 778 - 1407 for certain types of drugs, the results of the method The ROP of group A were 12,027 – 962, group B was 6014 – 20,045 and group C was 3007 – 200 for certain types of drugs. The results of the SS method group A were 627 – 50, B was 314 -1054, and C was 157 – 11 for certain drug groups. Suggestions for Arun Hospital Lhokseumawe to try methods of controlling drug supplies other than the consumption method so that efficiency in managing drug supplies can be increased. good and can provide training to human resources at the pharmacy installation of Arun Hospital Lhokseumawe related to controlling the supply of drug needs.

Title

Found 13 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 13 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 13 Documents
Search