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All Journal JPSI (Journal of Public Sector Innovations) Academia Praja : Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik
Duarte, Rui
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Humanities Education Environmental Science Social Sciences

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Public Service During the Jokowi Administration: An Examination of High-Quality Services Delivery 2014 to 2016 Praditya, Editha; Maarif, Syamsul; Ali, Yusuf; Saragih, Herlina Juni Risma; Sutanto; Duarte, Rui; Suprapto, Firre An
JPSI (Journal of Public Sector Innovations) Vol. 8 No. 2 (2024): May 2024
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpsi.v8n2.p95-104

Abstract

The Government is entrusted with two fundamental tasks: crafting superior public policies and delivering public services of the utmost quality. The hallmark of a successful President lies in their ability to ensure that public services rendered under their administration are of impeccable quality. This study, spanning the years 2014 to 2016, employed a quasi-qualitative methodology. The findings revealed that public services during the Jokowi era did not meet the anticipated standards of quality. Consequently, this research proposes five strategic priorities for the future. First and foremost, it is imperative not merely to concentrate on public service provision but to spearhead a concerted effort towards establishing a pervasive culture of high-quality public services. Secondly, there is a pressing need to refine existing policies related to the development of public services, including assessment methodologies. Current policies are reflective of the developmental paradigm typical of emerging nations, characterized by a mindset prevalent in developing countries, particularly in Indonesia. Thirdly, there is a crucial need to elevate performance criteria from mere basic indicators to intermediate metrics that offer substantial value addition. Moreover, striving towards an 'advanced' level of service provision, one that is innovative and creates inherent value, is paramount. Fourthly, it is essential for the bureaucracy to shift its focus from mere reporting of service outcomes to a heightened emphasis on the functional aspects of service delivery. Lastly, fostering a collective public consciousness is pivotal. Public services ought to be perceived as a benevolent endowment from the Government to its citizens, surpassing the realm of rights and duties. This awareness is foundational to nurturing a society where public services are not just a transactional obligation but a cherished privilege bestowed upon the populace by the Government.
G-20 SUMMIT 2022 LESSON LEARNED: THE DEFENSE DIPLOMACY LENSES Duarte, Rui; Banyu Perwita, Anak Agung; Mahroza, Jonni; Risma Saragih, Herlina Juni; Praditya, Editha; Nugroho, Riant
Jurnal Academia Praja Vol 6 No 2 (2023): Academia Praja : Jurnal Ilmu Politik, Pemerintahan, dan Administrasi Publik
Publisher : Universitas Jenderal Ahmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36859/jap.v6i2.1764

Abstract

As the president of G-20 in 2022, Indonesia held the Summit of 19 countries plus one region, representing 80% of the world's GDP, 75% of global exports, and 60% of the global population. Indonesia's interests in G-20 Bali were on strategic and direct appeal. The strategic benefits were (a) taking G 20 as a strategic forum to discuss global issues: global health, financial stability, and climate change, (b) showcasing Indonesia's economic recovery efforts during the Covid-19 pandemic, and (c) showcasing Indonesia's role as a meeting leader that will support the formation of global policies. The immediate benefits were (a) an increase in foreign exchange from delegation visits to Indonesia, (b) a revival of the hospitality sector, (c) support for the increase in domestic consumption, (d) optimising the role of MSMEs, and (e) increase employment absorption. Using the defence diplomacy lens instrument, the research found that the Summit has reached a profound performance, as the total commission is reaching 3,89 from 4.00. The economic interest of the nation has been delivered at the score of 3.66, which means the level of defence diplomacy has almost reached the 4th level –the regulator—which puts Indonesia as a very high-impact country. The political interest was delivered at the score of 2.00, which means the performance level was facilitator, the ow impact country. The general interest was shown at a 3.00 score, which means the negotiator, which means that Indonesia might have been a high-impact country.
Co-Authors ali, yusuf Anak Agung Banyu Perwita M. Syamsul Maarif Mahroza, Jonni Nugroho, Riant Praditya, Editha Risma Saragih, Herlina Juni Saragih, Herlina Juni Risma Suprapto, Firre An Sutanto