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All Journal JURNAL PENDIDIKAN INDONESIA: Teori, Penelitian, dan Inovasi Journal of Artificial Intelligence and Digital Business IIJSE Siber Journal of Transportation and Logistics
Prakoso, Otto Sugiharto
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Other

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Journal : Siber Journal of Transportation and Logistics

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The Effect of Staff Competence, Customer Satisfaction, and Service Quality on Cargo Shipping Service User Loyalty Lermatan, Esterlinus Edwin; Jaya Sakti, Reza Fauzi; Ghafar, Abdul; Widiawati, Sarovah; Krisnawati, Siti; Prakoso, Otto Sugiharto
Siber Journal of Transportation and Logistics Vol. 1 No. 2 (2023): (SJTL) Siber Journal of Transportation and Logistics (July 2023)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v1i2.79

Abstract

Abstract: The Effect of Staff Competence, Customer Satisfaction and Service Quality on Cargo Shipping Service Users is a scientific article of literature study within the scope of the combination of human resources and marketing management. The purpose of this article is to build hypotheses of influence between variables that will be used in further research. The object of research is on online libraries, Google Scholar, Mendeley, and other academic online media. Research methods with library research sourced from e-books and open access e-journals. Qualitative descriptive analysis. The results of this article: 1) Staff Competence affects Cargo Shipping Service Users; 2) Customer Satisfaction affects Cargo Shipping Service Users; and 3) Service Quality affects Cargo Shipping Service Users.
Co-Authors Anwar, Mursyid Banjarnahor, Astri Rumondang Ghafar, Abdul Gugat, Rudi Max Damara HANDAYANI, NUR RITA Jaya Sakti, Reza Fauzi Juliater Simamarta Krisnawati, Siti Lermatan, Esterlinus Edwin Tohir, Muhammad Widiawati, Sarovah Yosafat, Andre