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All Journal TEKNIK TEKNOLOGI INFORMASI INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi ORBITA: Jurnal Pendidikan dan Ilmu Fisika Prosiding SENTIKUIN (Seminar Nasional Teknologi Industri, Lingkungan dan Infrastruktur) Jurnal Qua Teknika JATI (Jurnal Mahasiswa Teknik Informatika) Journal of Intelligent Decision Support System (IDSS) Jurnal Ilmiah Wahana Pendidikan JUSTIN (Jurnal Sistem dan Teknologi Informasi) J-Intech (Journal of Information and Technology) Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Algoritme Jurnal Mahasiswa Teknik Informatika Jurnal Ilmiah Sistem Informasi dan Teknik Informatika (JISTI) Arcitech: Journal of Computer Science and Artificial Intelligence Jurnal Pengabdian Masyarakat - Teknologi Digital Indonesia Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Innovative: Journal Of Social Science Research Nanggroe: Journal Of Scholarly Service Nanggroe: Journal of Scholarly Service Jurnal Informatika Polinema (JIP) Journal of Information System and Application Development Jurnal Akuntansi Hukum dan Edukasi
Santi, Indyah Hartami
Fakultas Teknologi Informasi, Universitas Islam Balitar
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Other

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Journal : J-Intech (Journal of Information and Technology)

 1 
Sistem Pengelolaan Data Koperasi Mitra Rakyat Wlingi Menggunakan Prototype Arsa, Rafi Dani; Santi, Indyah Hartami; Chulkamdi, M Taofik
J-INTECH (Journal of Information and Technology) Vol 11 No 2 (2023): J-Intech : Journal of Information and Technology
Publisher : LPPM STIKI MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v11i2.974

Abstract

Mitra Rakyat Wlingi Cooperative is still facing problems in managing customer data. The problem occurs because data management is split into two media, namely Microsoft Excel and books, which results in data duplication. Difficulties arise when searching for a list of customers who have made transactions or simply making monthly reports carried out by cooperative officers. This occurs due to unsynchronized data storage, which also affects the efficiency of service to customers. To overcome this problem, the author built an integrated system for cooperative officers in accordance with their roles in order to minimize data duplication and provide accurate information. The Research and Development (R&D) type research method uses the Systems Development Life Cycle (SDLC) which applies a development approach using a prototype model. The application was created using a website-based bootstrap framework. The application is tested using the black box method which focuses on evaluating and observing the input and output results of the application so that it suits user needs, so as to improve the quality of cooperative management and the image of service to customers.
Perhitungan Penilaian Tingkat Kepuasan Pelanggan Dengan Menerapkan Algoritma K-Means Dewi, Dini Puspita; Santi, Indyah Hartami; Puspitasari, Wahyu Dwi
J-INTECH (Journal of Information and Technology) Vol 11 No 2 (2023): J-Intech : Journal of Information and Technology
Publisher : LPPM STIKI MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v11i2.981

Abstract

All business actors compete to find as many customers as possible and of course provide the best service, one of which is by considering the level of customer satisfaction. The aim of this research is to understand the level of customer satisfaction more effectively and provide valuable information for Jaya Fotocopy in making decisions to improve service quality in more detail. By grouping customer satisfaction into appropriate categories, customer management based on purchasing patterns, time of visit, and service received can identify areas that require improvement to ensure better customer satisfaction using the K-means algorithm. The results of this research classify customer satisfaction with dimensions of responsiveness of 76.32%, reliability of 91.10%, empathy of 90.11%, guarantee of 92.09%, and real evidence of 93.08%. Meanwhile, the specificity test of the K- Means algorithm method can classify customer dissatisfaction with the dimensions of responsiveness 27.17%, reliability 19.11%, empathy 19.00%, guarantee 19.50%, and real evidence 20.29%. From the results of the data obtained, Jaya Fotocopy must increase the dimension of responsiveness to only reach 27.17%. Jaya Photocopy needs to ensure that customer service is more responsive to customer needs and requests. This could include improvements in response times to customer questions or complaints and improving the ability to resolve customer issues quickly. Apart from that, Jaya Photocopy must also carry out further analysis to understand the causes of customer dissatisfaction in the dimensions of responsiveness, reliability, empathy, guarantees and concrete evidence. With a deeper understanding of the problem, more specific remedial steps can be taken. Jaya Photocopy can also improve communication with customers to hear their input and feedback regularly to find out what customers expect.
Co-Authors Andari , Bina Agus Pribadi Agustina, Ayu Sarah Ahmat Adil Anam, Anam Andari, Bina Ariansyah, Pramudia Eka Arsa, Rafi Dani Azizah, Nurliana Burhani, Mohamad Imam Chulkamdi, M Taofik Devani, Arvilanti Dewi, Dini Puspita Dimas Fanny Hebrasianto Permadi Ervin Kusuma Dewi, Ervin Kusuma Fanderella, Nur Cindy Intan Febrinita, Filda Fithriana, Rizqia Guntoro, Tri Huda, Miftahul Indra Kurniawan Jannah, Wasiatul Jannah, Wasi’atul Karina, Putri Merly Deleo Karindra, Aditya Akbar Rizky Khinanti, Zoulvia Hanest Khoiriyah, Muayyin Wafi Kirom, Sabitul Kustanto, Kustanto Kusuma, Abdi Pandu Mafaza, Mohammad Azka Mawaddah, Udkhiati Muhammad Ikhsan Mukaromah, Bintang Lailatul Nalsa Cintya Resti Nawafal, M. Afwa Ningrattri, Hanifatul Woro Nugroho, Sektio NURUL HIDAYAH Octiawan, Celvinanda Octiawan Prayogo, Khresna Wibi Primasari, Yusniarsi Puspitasari, Wahyu Dwi Rahayu, Mei Indah Rahmat, Mohammad Faried Ria Rismayati Rismayati, Ria Rohman, Nanda Fatkhur Romadhona, Rizki Dwi Santiko, Mohandes Sari, A Rima Kumala Sirojudin, Muhammad Wildan Sucipto Sucipto Widayat, Jonathan Setya Widayat Setya Yolanda, Nedya Zain, Setya Helmi