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All Journal Jurnal Administrasi Negara Meraja journal Indonesian Journal of Intellectual Publication (IJI Publication) Jurnal Pengabdian Masyarakat (ABDIRA) Jurnal Info Sains : Informatika dan Sains Journal Of Human And Education (JAHE) Innovative: Journal Of Social Science Research Jurnal Abdimas Cendekiawan Indonesia Indonesian Journal of Intellectual Publication (IJI Publication)
Andi Muhammad Ishak Ismail
ITBA Al Gazali Barru
Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Other

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Kualitas Pelayanan Pada Kantor Pelayanan Perizinan Dan Penanaman Modal Kabupaten Barru Ismail, Andi Muhammad Ishak; Halim, Halim; Thahier, Rohana
Jurnal Administrasi Negara Vol 20, No 2 (2014): Jurnal Administrasi Negara
Publisher : Jurnal Administrasi Negara STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstrak : Pelayanan yang berkualitas merupakan pelayanan yang diberikan kepada pelanggan sesuai dengan standar pelayanan, akan tetapi pelayanan publik ternyata seringkali mengecewakan dibandingkan memuaskan. Oleh karena itu, penelitian ini bertujuan untuk mengetahui dan menjelaskan kualitas pelayanan pada Kantor Pelayanan Perizinan dan Penanaman Modal Kabupaten Barru. Metode penelitiannya adalah survai dengan desain deskriptif. Teknik pengumpulan datanya menggunakan angket, wawancara, observasi, dan telaah dokumen. Data dianalisis secara deskriptif interpretatif. Hasil penelitian menunjukkan bahwa kualitas pelayanan di Kantor Pelayanan Perizinan dan Penanaman Modal yang diberikan pada masyarakat berada pada kategori berkualitas. Hal tersebut dapat dilihat dari rata-rata skor untuk keseluruhan sub variabel yaitu 3,86 yang apabila didasarkan pada kriteria dan rentang skala yang ada termasuk dalam kategori berkualitas. Variabel penelitian digambarkan dengan menggunakan 10 sub variabel yaitu ketepatan pelayanan, akurasi pelayanan, kesopanan dan keramahan, tanggung jawab, kelengkapan, kemudahan mendapatkan pelayanan, variasi model pelayanan, pelayanan pribadi, kenyamanan, serta atribut pendukung. Hasil penelitian menunjukkan bahwa dari 10 indikator tersebut terdapat 1 indikator berada dalam kategori kurang berkualitas yakni ketepatan waktu.Kata kunci : Kualitas pelayanan, Perizinan, Penanaman modal. Abstract : Quality services are the services provided to the customer in accordance with the standards of services, but public service is often disappointing rather than satisfying. Therefore, this study aims to identify and to define the quality of services in Licensing and Investment Services Office of Barru Regency. The research method was a descriptive design survey. The technique of collecting data was using questionnaires. Data was analyzed descriptively interpretative. The results shows that the quality of services in the Licensing and Investment Services Office to the community is categorized ‘good quality’. This can be seen from the average score of the entire sub-variables at 3.86 that based on the criterion and existing scale ranges can be categorized ‘good quality’. The research variables described by using 10 sub-variables that are services target, accuracy service, courtesy and hospitality, responsibility, completeness, access to services, the variation model of service, personal care, comfort and support attributes. The research findings show that of the 10 indicators, there is one indicator that has been categorized as ‘less quality’, that is punctuality.Keywords : Service quality, Licensing, Investment.
Kualitas Pelayanan Pada Kantor Pelayanan Perizinan Dan Penanaman Modal Kabupaten Barru Andi Muhammad Ishak Ismail; Halim Halim; Rohana Thahier
Jurnal Administrasi Negara Vol 20 No 2 (2014): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v20i2.6

Abstract

Abstrak : Pelayanan yang berkualitas merupakan pelayanan yang diberikan kepada pelanggan sesuai dengan standar pelayanan, akan tetapi pelayanan publik ternyata seringkali mengecewakan dibandingkan memuaskan. Oleh karena itu, penelitian ini bertujuan untuk mengetahui dan menjelaskan kualitas pelayanan pada Kantor Pelayanan Perizinan dan Penanaman Modal Kabupaten Barru. Metode penelitiannya adalah survai dengan desain deskriptif. Teknik pengumpulan datanya menggunakan angket, wawancara, observasi, dan telaah dokumen. Data dianalisis secara deskriptif interpretatif. Hasil penelitian menunjukkan bahwa kualitas pelayanan di Kantor Pelayanan Perizinan dan Penanaman Modal yang diberikan pada masyarakat berada pada kategori berkualitas. Hal tersebut dapat dilihat dari rata-rata skor untuk keseluruhan sub variabel yaitu 3,86 yang apabila didasarkan pada kriteria dan rentang skala yang ada termasuk dalam kategori berkualitas. Variabel penelitian digambarkan dengan menggunakan 10 sub variabel yaitu ketepatan pelayanan, akurasi pelayanan, kesopanan dan keramahan, tanggung jawab, kelengkapan, kemudahan mendapatkan pelayanan, variasi model pelayanan, pelayanan pribadi, kenyamanan, serta atribut pendukung. Hasil penelitian menunjukkan bahwa dari 10 indikator tersebut terdapat 1 indikator berada dalam kategori kurang berkualitas yakni ketepatan waktu.Kata kunci : Kualitas pelayanan, Perizinan, Penanaman modal. Abstract : Quality services are the services provided to the customer in accordance with the standards of services, but public service is often disappointing rather than satisfying. Therefore, this study aims to identify and to define the quality of services in Licensing and Investment Services Office of Barru Regency. The research method was a descriptive design survey. The technique of collecting data was using questionnaires. Data was analyzed descriptively interpretative. The results shows that the quality of services in the Licensing and Investment Services Office to the community is categorized ‘good quality’. This can be seen from the average score of the entire sub-variables at 3.86 that based on the criterion and existing scale ranges can be categorized ‘good quality’. The research variables described by using 10 sub-variables that are services target, accuracy service, courtesy and hospitality, responsibility, completeness, access to services, the variation model of service, personal care, comfort and support attributes. The research findings show that of the 10 indicators, there is one indicator that has been categorized as ‘less quality’, that is punctuality.Keywords : Service quality, Licensing, Investment.
ANALYSIS OF PATIENT SATISFACTION TOWARDS SERVICES ON THE SERVICE OF THE BARRU REGIONAL GENERAL HOSPITAL Andi Muhammad Ishak Ismail; Anita Asikin
Meraja journal Vol 4 No 2 (2021): Vol 4 No 2, Juni 2021
Publisher : P3M Stia Al Gazali Barru and Meraja media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33080/mrj.v4i2.178

Abstract

Copyright (c) 2021 Meraja journal
PENERAPAN ETIKA ADMNISTRASI PUBLIK MELALUI PELAKSANAAN TUGAS PELAYANAN BIROKRAT A. Pananrangi M; Andi Muhammad Ishak Ismail
Meraja journal Vol 4 No 3 (2021): Vol 4 No 3, November 2021
Publisher : P3M Stia Al Gazali Barru and Meraja media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33080/mrj.v4i3.189

Abstract

Penelitian ini bertujuan untuk membahas penerapan etika admnistrasi publik melalui pelaksanaan tugas pelayanan birokrat. Tipe penelitian yang digunakan adaah kualitatif. Penelitian ini dilaksanakan selama tiga bulan (Juli-September) Tahun 2021. Teknik pengumpulan data, melalui penelusuran kajian pustaka, literatur, jurnal ilmiah dan dokumen perundang-undangan yang sesuai dengan tema penelitian. Hasi penelitianl menunjukkan bahwa penerapan etika administrasi dapat ditelusuri melalui asas-asas pokok yang mendasari penerapan administrasi publik, yaitu asas-asas pokok dalam sistem nilai (etika) administrasi modern, seperti dalam aspek: tanggung jawab, pengabdian, kesetiaan, kepekaan, keadilan, dan kepantasan. Kemudian untuk menilai suatu pelayanan dari birokrat yang dapat dikategorikan berkualitas dapat ditinjau dari dimensi pelayanan, yaitu: bukti langsung (tangible), keandalan (reliability), daya tanggap (responsivennes), jaminan (assurance) dan empati (empathy). Jika seluruh dimensi pelayanan tersebut semuanya dapat diterapkan secara tepat dalam poses penyelenggaraan pelayanan, maka dapat menghasilkan kinerja birokrat yang berkualitas. Dengan demikian penerapan etika pelayanan publik sudah terpenuhi yang berarti pula penerapan etika administrasi publik juga sudah dijalankan dengan baik oleh birokrat. Diharapkan lahirnya seluruh aparat birokrat yang memiliki kemampuan menerapkan etika administrasi publik yang dapat tercermin dari sikap dan prilaku yang profesional, simpatik, beretika dan bermoral tinggi dalam melakukan pelayanan publik.
Analysis Of Community Participation In Open Depecation Pree (ODP) Activities In Ale Sipitto Village, Ma'rang District, Pangkep Regency Marsuki Marsuki; Andi Muhammad Ishak Ismail; Aminah Aminah
Innovative: Journal Of Social Science Research Vol. 3 No. 2 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i2.967

Abstract

Tujuan penelitian untuk mengetahui partisipasi masyarakat dalam kegiatan program Open Depecation Pree (ODF)) di Desa Ale Sipitto Kecamatan Ma'rang Kabupaten Pangkep, penelitian menggunakan tipe penelitian kualitatif dan teknik pengumpulan data menggunakan observasi, wawancara dan dokumentasi.Hasil penelitian menunjukan bahwa partisipasi masyarakat dalam kegiatan Open Depecation Pree (ODF) di Desa Ale Sipitto Kecamatan Ma'rang Kabupaten Pangkep sudah cukup baik. Faktor pengambat partisipasi masyarakat dalam mendukung kegiatan Open Depecation Pree (ODF) di Desa Ale Sipitto, adalah tradisi atau kebiasaan warga buang BAB belum berubah secara baik, terutama di pedusunan, pinggir kebun dan semak-semak, kurangnya sarana pendukung yang dapat mengatasi pembuangan sampah sembarangan, dan partisipasi masyarakat masih rendah dalam program Open Defecation Free (ODF) atau SBS (Stop Buang Air Besar Sembarangan).
Policy Analysis Of Handling Hoax News In Online Media At The Barru RegencyCommunication, Information, Statistics And Encoding Service (Diskominfo-SP) Andi Muhammad Ishak Ismail; Mukmin Muhammad; Ananda Nurul Tasya
Innovative: Journal Of Social Science Research Vol. 3 No. 2 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i2.970

Abstract

This study aims to determine the Policy for Handling Hoax News in Online Media at the Department of Communication, Information, Statistics and Encoding (Diskominfo-SP) of Barru Regency. In addition, this study aims to determine the factors that influence the implementation of the Policy for Handling Hoax News in Online Media at the Department of Communication, Information, Statistics and Encoding (Diskominfo-SP) of Barru Regency. The type of research used is descriptive qualitative. Sources of data obtained primary and secondary data, data collection techniques through interviews, observations, and documentation. Data analysis techniques are data collection, data reduction, data presentation, and drawing conclusions.The results of this study indicate that the policy for handling hoax news in online media at the Department of Communication, Information, Statistics and Encryption (Diskominfo-SP) of Barru Regency, has been running quite well. This conclusion is based on the results of data analysis carried out in the field where from 4 indicators that are used as interview subjects, namely Issue Classification, Information Review, Delivery Target, and Delivery Strategy. These four indicators have been successfully met, while the factors that hinder the Diskominfo-SP are the low level of public literacy in digesting news and the time limit of the Office of Communication, Information, Statistics and Encryption (Diskominfo-SP) in handling hoax news.
UNDERSTANDING THE UNIQUE OF THE HARVEST PARTY TRADITION MAJJENE-JENNE IN BARRU DISTRICT M, A. Pananrangi; Ariyadi, A.; Ismail, Andi Muhammad Ishak
Meraja journal Vol 5 No 3 (2022): Vol 5 No 3, November 2022
Publisher : P3M Stia Al Gazali Barru and Meraja media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33080/mrj.v5i3.228

Abstract

[Full Paper] to pdf Copyright (c) 2022 The Visual journal
COMMUNITY EMPOWERMENT IN PREVENTION AND STUNTING MANAGEMENT IN LAMPOKO VILLAGE, BALUSU DISTRICT, BARRU REGENCY Adrianah; Ismail, Andi Muhammad Ishak; M, A. Pananrangi
Meraja journal Vol 5 No 3 (2022): Vol 5 No 3, November 2022
Publisher : P3M Stia Al Gazali Barru and Meraja media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33080/mrj.v5i3.229

Abstract

[Full Paper] to pdf Copyright (c) 2022 The Visual journal
IMPLEMENTATION OF THE FAMILY PLANNING VILLAGE PROGRAM IN UJUNGE VILLAGE, MADELLO VILLAGE, BALUSU DISTRICT, BARRU DISTRICT Ismail, Andi Muhammad Ishak; Marsuki; A.Ariyadi
Meraja journal Vol 5 No 3 (2022): Mrj 2022
Publisher : P3M Stia Al Gazali Barru and Meraja media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33080/mrj.v5i3.238

Abstract

[Full Paper] to pdf Copyright (c) 2022 Meraja journal
THE ROLE OF CORPORATE SOCIAL RESPONSIBILITY (CSR) IN THE BAWASALO PLTU IN INCREASING THE ECONOMY OF SURROUNDING COMMUNITIES IN LAMPOKO VILLAGE, BALUSU DISTRICT, BARRU DISTRICT. Lukman, Sri Hardiyanti; Muhammad, Mukmin; Ismail, Andi Muhammad Ishak
Meraja journal Vol 5 No 3 (2022): Mrj 2022
Publisher : P3M Stia Al Gazali Barru and Meraja media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33080/mrj.v5i3.246

Abstract

[Full Paper] to pdf Copyright (c) 2022 Meraja journal
Co-Authors A. Ariyadi A. PANANRANGI M A.Ariyadi A.Ariyadi . Adrianah Aminah Aminah Aminah, A. Ananda Nurul Tasya Anita Asikin Ariyadi, A. Fachry Abda El Rahman Halim Halim Halim Halim, Halim Ikhsan Adiputra Lubis Lukman, Sri Hardiyanti M, A. Pananrangi M, A.Pananrangi Marsuki Marsuki Marsuki Muhammad, Mukmin Mukmin Muhammad Nurlia Nurlia Nurul Amaliah Nurwijayanti Rais, Rahmi Riskasari Riskasari, Riskasari Rohana Thahier Rohana Thahier, Rohana RR. Ella Evrita Hestiandari Safaruddin Safaruddin Selvia, Ana Sukmiah, Sukmiah Syamsiah, Syamsiah Zulhayyir, Zulhayyir