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All Journal Jurnal Manajemen Pelayanan Publik Studi Akuntansi, Keuangan, dan Manajemen Ranah Research : Journal of Multidisciplinary Research and Development
Nugroho, Sinung Tri
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Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Modeling of Rail-Based Public Transportation Services for the Conversion of Private Vehicle Users to Public Transportation Saputro, Soemino Eko; Abdurachman, Edi; Ricardianto, Prasadja; Nugroho, Sinung Tri; Wibowo, Heriyanto; Nugroho, Agus
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.58596

Abstract

The issues contributing to the unpopularity of public transportation include a limited railway network, inadequate service quality, and incomplete integration. Additionally, the willingness to utilize public transportation is frequently affected by factors influencing passenger satisfaction and trust in the system. This study aimed to assess the efficacy of the public transportation service model, and the policies enacted; hence, multiple variables were utilized in the analysis. Subjective quality; belief; passenger satisfaction; value perception; commuter preference; commuter loyalty; intention to repurchase. Commuter preference serves as an intermediary element influencing the relationship between Belief and Commuter loyalty, hence enhancing loyalty. This study employs Importance and Performance Analysis and Structural Equation Modeling utilizing the SMART PLS program, along with Focus Group Discussions to investigate the topic, based on a sample of 400 respondents. The analysis indicates that subjective quality, satisfaction, trust, preferences, and loyalty positively influence loyalty and significantly affect the intention repurchase. Nonetheless, value perception does not substantially affect commuter loyalty. Operators must concentrate on ensuring seamless train travel, elevated reliability, effective integration, and a cohesive ticketing system to enhance service performance.
The Effect of Electric Train Tracking Using the C-Access Application Using the Routing Method on Customer Satisfaction at PT KCI 2024 Kurniawan, Johanes; Hutauruk, Paul S; Sihombing, Sarinah; Hapsari, Natalia Ayu; Nugroho, Sinung Tri; Syahanawa, Guti
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 7 No. 4 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v7i4.1523

Abstract

This study aims to analyze the effect of using the C-Access application on electric train tracking and customer satisfaction at PT KCI in 2024. This study evaluates the effect of tracking, application usage, and routing methods on customer satisfaction. The research objects include online library literature, Google Scholar, Mendeley, and other online academic media. The research methodology involves a systematic literature review (SLR) using open access e-books and e-journals. Data are processed using the latest version of SEM Smart PLS software. The results of the study indicate that: 1) train tracking has a significant effect on customer satisfaction; 2) the use of the C-Access application has a positive effect on customer satisfaction; and 3) the optimized routing method also has a significant impact on customer satisfaction.. The value of 0.761 or 76.1% states that the Tracking, Application and Routing Variables contribute 76.1% to the formation of the Customer Satisfaction Variable tendency, there is still 23.9% influence from other factors that are not discussed and included in this study. These findings are very important for improving service quality and customer satisfaction in the transportation management sector.
Pengaruh Fluktuasi Volume Penumpang Berdasarkan Kategori Hari terhadap Pola Operasi LRT Jabodebek Nugroho, Agus; Mulyani, Haniva; Nurannisa, Dedek; Wibowo, Heriyanto; Nugroho, Sinung Tri
Studi Akuntansi, Keuangan, dan Manajemen Vol. 5 No. 2 (2025): Oktober
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i2.5457

Abstract

Purpose: This study analyzes the impact of differences in passenger volume between weekdays and weekends on the operational patterns of the Jabodebek Light Rail Transit (LRT). The research aims to understand how fluctuations in passenger numbers influence service scheduling and resource allocation for urban mass transportation efficiency. Research Methodology: A quantitative approach was employed using descriptive analysis and non-parametric statistical testing to evaluate passenger volume data. The analysis focused on the period from November 2024 to April 2025. The Mann-Whitney U test was applied to compare weekday and weekend passenger volumes, which were found to fluctuate significantly—exceeding 50% differences between the two periods. Results: Statistical calculations revealed that the Mann-Whitney U test value was 0.000 (assumed 0.0001) with a Z-score of -11.221, and the significance value (Asymp. Sig 2-tailed) was also 0.000 (<0.05). These results indicate that the difference in passenger volume between weekdays and weekends is statistically significant. Conclusions: The findings highlight that the LRT Jabodebek operation pattern must differentiate between weekday, weekend, and special event (e.g., New Year’s Eve, national football matches) schedules to align with fluctuating passenger volumes. Limitations: The research was limited to six months of passenger data, which may not capture annual seasonal variations or special public holidays. Contribution: This study contributes to the understanding of how passenger volume fluctuations influence operational patterns in urban mass transport systems. It offers practical recommendations for operators to design adaptive and cost-efficient service schedules that enhance service quality and passenger satisfaction.
Co-Authors Agus Nugroho, Agus Edi Abdurachman Hapsari, Natalia Ayu Hutauruk, Paul S Kurniawan, Johanes Mulyani, Haniva Nurannisa, Dedek Prasadja Ricardianto, Prasadja Saputro, Soemino Eko Sarinah Sarinah Syahanawa, Guti Wibowo, Heriyanto