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All Journal Journal of Business Strategy and Execution Jurnal Manajemen Pelayanan Publik MBR (Management and Business Review) ComTech: Computer, Mathematics and Engineering Applications Economics and Finance in Indonesia Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Edi Abdurachman
Faculty of BINUS BUSINESS SCHOOL, BINUS UNIVERSITY, JWC Campus, Jl. Hang Lekir I No. 6, Senayan, Jakarta 12120
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Mathematics Social Sciences Transportation Other

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Pengaruh Sistem Informasi Manajemen, Pelayanan, dan Kepemimpinan Terhadap Indeks Kepuasan Masyarakat di Kota Tangerang Aji, Farid Bintoro; Abdurachman, Edi
ComTech: Computer, Mathematics and Engineering Applications Vol 2, No 2 (2011): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v2i2.2858

Abstract

As a public service provider the government faces a lot of problems associated with the improvement of public service quality through excellent service performance and high quality service products. Leadership factor also plays an important role in service organizations to ensure the effectiveness of the organization. Based on earlier ideas, a research is conducted towards the trade business license service delivery by local government of Tangerang which focuses on aspects of information systems management, service performance, and leadership in relation to the level of community satisfaction. There are several methods of data collection and information, such as questionnaires, interviews, field observation and literature study. The data collected were analyzed using the method of regression analysis, correlation analysis, and chi square test. The analysis showed that there is a significant relationship between the variables of the study. Therefore, it can be concluded that management information systems, service performance, and leadership has significant effects on the level of community satisfaction. 
Contribution of Research on Food and Horticultural Crops in Indonesia: an Economic Analysis Evenson, R. E.; Abdurachman, Edi; Hutabarat, Budiman; Tubagus, Achmad C.
Economics and Finance in Indonesia Volume 45, Number 4, 1997
Publisher : Institute for Economic and Social Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (28.873 KB) | DOI: 10.47291/efi.v45i4.170

Abstract

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Pengaruh Juri, Prestasi Sebelumnya dan Tingkat Institusi Terhadap Penilaian dalam Lomba Web-Site Lingkup Kementrian Pertanian Abdurachman, Edi
ComTech: Computer, Mathematics and Engineering Applications Vol 1, No 2 (2010): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v1i2.2694

Abstract

In promoting the use of Information and Communication Technology (ICT) in order to improve efficiency and effectiveness of government service institutions, the Government of Indonesia issued Presidential Instruction No. 3 of 2003 on e-Government. The directive requested that all government institutions in Indonesia should take advantage of ICT to improve public services. In line with this, the Ministry of Agriculture has launched several efforts to support the implementation of Presidential Instruction. One of these efforts is the implementation of the Web Site Competition between Work units under the Ministry. The contest has been held since 2004. The participants were grouped into three categories: 1. Directorate General / Agency 2. Provincial Agricultural Office 3. District Agriculture Office. To carry out the website competition, the Ministry of Agriculture has appointed a five person jury. To evaluate whether there are significant differences between the judges in scoring on the website which was considered and the factors that may affect the assessment, some analysis has been done. The variables included in the analysis was judge scores, level of institution, previous achievements in the competition, the location of both institutions in Java and outside Java. The statistical methods used in the analysis are Multiple Linear Regression and Variance Analysis. The analysis uses data from the Ministry of Agriculture Web Site Competition 2008-2010. 
ANALISIS ATRIBUT PEMASARAN PADA BEBERAPA RESTORAN CEPAT SAJI DI JAKARTA Manoppo, Chandra Adhitya; Abdurachman, Edi
Journal of Business Strategy and Execution Vol 2, No 1 (2009): Published on November 2009
Publisher : Bina Nusantara University

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Abstract

The purpose of this research is to find whether marketing attributes of some fast food restaurants have met with consumer’s expectations, and identify and analyze the correlations between demography (gender, age, education, job, expenditure per month, frequency of eating-out, and marital status) and the marketing attributes (product, price, service, promotion, and place) from fast food restaurant. The methodology used in this research is conducting a literature study and collecting primary data by using survey method with questionnaire. The respondents were 120. The result of this research covers 4 important points. First of all, the product, price and place are found to be related to the amount of expenditure per month, the frequency of eat-outs, and marital status. Secondly, service is related to age, job, the amount of monthly expenditure and marital status. Next, the promotion is related to age and job. These three outcomes indicate a need for marketing innovation based on the relations between the demography and the marketing attributes from fast food restaurants. Lastly, the performance of some fast food restaurants at promotion and place attributes has fulfilled consumer expectation. Even, for some fast food restaurants, the attribute of place has overly fulfilled the consumer’s expectation. Therefore, the promotion and place attributes should be maintained well. However, the attributes of price, product, and service have not met with the consumer’s expectation, and thus, there is a need to improve the performance of the fast food restaurants in order to always fulfilled the consumer’s  expectation.
ANALISIS DAN PERANCANGAN SISTEM E-PROCUREMENT PADA PT. XYZ Akhmad, Teuku Adriansyah; Apriano, Dimas; Abdurachman, Edi
Journal of Business Strategy and Execution Vol 3, No 2 (2011): Published on June 2011
Publisher : Bina Nusantara University

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Abstract

Digital technology and the Internet are very useful especially in data processing and communication. We examined the utility of this technology to improve the effectiveness and efficiency of the procurement system that we proposed to be used in the activities of the company PT. XYZ. PT. XYZ is in the business of machining high precision metal goods, producing precision products (safety parts) in the automotive industry, in huge numbers. We studied how the procurement system runs at PT. XYZ and determined that it could be more effective and meet objectives more efficiently by achieving precise specifications, with the right quantity, at the right time and the right price (most competitive). We obtained material for the development of the system that led to the proposal to use the procurement system with the utilization of internet technology, which we refer to as the E - Procurement system (Electronic Procurement) that we designed using the stages of the "waterfall“. Our hope is that this proposal could be utilized in PT. XYZ to support and strengthen its competitiveness and enable it to make greater contributions to the Republic of Indonesia.
ANALISIS ELEMEN-ELEMEN EKUITAS MEREK (BRAND EQUITY) DARI PRODUK KARTU TELEPON CDMA Muhammad, Muhammad; Abdurachman, Edi
Journal of Business Strategy and Execution Vol 1, No 2 (2009): Published on June 2009
Publisher : Bina Nusantara University

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Abstract

Globalisation era has commitment a new opportunity and business challenge for companies in Indonesia. On one side, globalisation era expand product market from companies in Indonesia and on the other side that situation has created the competition which more tight between domestic company nor multinational companies. One of the industry who has very tight competency is cdma phone card or telecommunication industry. Indonesia currently has 5 (five) companies in that industry: Bakrie Telecom, Indosat, Telkom, Sinar Mas Group, and Mobile 8. The thesis has objective to do some research on the elements of brand equity from 6 (six) cdma phone card merk who have accomadated by that companies. The benefit from this research is to give some information for readers about which cdma phone card product who has most brand awareness, brand association, brand loyalty, and brand perceived quality. This hypothesis will use independent method T-Test sample, Paired Sample T-Test, and Cohran Test. The result from every elements found Esia card product is the highest score level from brand awareness, cheaper from telephone and sms, and the highest score from brand loyalty is Starone card, the highest score from brand perceived quality based from performance and importance is Starone card.
Kepuasan penumpang pada terminal bus di kawasan Pondok Cabe Komarrudin, Achmad; Handayani, Susanty; Suryobuwono, Abdullah Ade; Ricardianto, Prasadja; Abdurachman, Edi
MBR (Management and Business Review) Vol 7 No 1 (2023): Juni
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/mbr.v7i1.8190

Abstract

The purpose of this research is to find out the influence of service quality, terminal accessibility toward passenger satisfaction, the influence of service quality, terminal accessibility and passenger satisfaction regarding passenger loyalty as well as indirect influence of service quality and terminal accessibility toward passenger loyalty concerning passenger satisfaction at Terminal Pondok Cabe. The samples for this research are 200 respondens who are passenger of Terminal Pondok Cabe. Data was collected using an online questionnaire, and analyzed using path analysis and the Sobel test. The research findings show that passenger loyalty is influenced by service quality and passenger satisfaction but not by terminal accessibility. Customer satisfaction can mediate the effect of service quality and terminal accessibility on customer loyalty.
Modeling of Rail-Based Public Transportation Services for the Conversion of Private Vehicle Users to Public Transportation Saputro, Soemino Eko; Abdurachman, Edi; Ricardianto, Prasadja; Nugroho, Sinung Tri; Wibowo, Heriyanto; Nugroho, Agus
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.58596

Abstract

The issues contributing to the unpopularity of public transportation include a limited railway network, inadequate service quality, and incomplete integration. Additionally, the willingness to utilize public transportation is frequently affected by factors influencing passenger satisfaction and trust in the system. This study aimed to assess the efficacy of the public transportation service model, and the policies enacted; hence, multiple variables were utilized in the analysis. Subjective quality; belief; passenger satisfaction; value perception; commuter preference; commuter loyalty; intention to repurchase. Commuter preference serves as an intermediary element influencing the relationship between Belief and Commuter loyalty, hence enhancing loyalty. This study employs Importance and Performance Analysis and Structural Equation Modeling utilizing the SMART PLS program, along with Focus Group Discussions to investigate the topic, based on a sample of 400 respondents. The analysis indicates that subjective quality, satisfaction, trust, preferences, and loyalty positively influence loyalty and significantly affect the intention repurchase. Nonetheless, value perception does not substantially affect commuter loyalty. Operators must concentrate on ensuring seamless train travel, elevated reliability, effective integration, and a cohesive ticketing system to enhance service performance.
Klasifikasi Sifat Cidera Kecelakaan berdasarkan Karakteristik Masyarakat di Jakarta Sarinah, Sarinah; Addini, Fida Fathiyah; Agusinta, Lira; Haryanto, Dwi; Maolani, Rukaesih Achmad; Abdurachman, Edi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 11, No 3 (2024): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i3.1450

Abstract

Traffic accidents are one of the biggest causes of death in Indonesia. Traffic accidents could occur due to various factors such as human factors, facilities, infrastructure, and the environment. These factors are seen as causes of traffic accidents. Furthermore, the impacts experienced due to traffic accidents are not always the same. Someone could be injured or even die. This impact is seen as the nature of an accident injury. This research analyzes and models the relationship between the nature of traffic accident injury variables and the variables causing traffic accidents. The data used in this research is 12,353 traffic accident data in DKI Jakarta from 2020 to 2021. The analysis was carried out using two main methods, namely the chi-square test to determine the existence of a relationship between variables and an ordinal logistics regression model to model the influence of variables causing traffic accidents on variables of the accident injuries nature. Based on the chi-square test, there is a significant relationship between the level of traffic injury and the factors of age, gender, type of work, time and location of the incident. However, there is no significant relationship between the level of the traffic injury and the day of the incident. Variables that are significantly related are then created as an ordinal logistics regression model equation. The results show that the injury level could be predicted based on the causal factors with 92.45% accuracy in classifying the level of the injury.
Analysis of the Effect of Customer Service Competencies in Improving International Freight Forwarding Performance Purwoko, Harry; Abdurachman, Edi; Saribanon, Euis
Jurnal Manajemen Pelayanan Publik Vol 9, No 1 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i1.58965

Abstract

The performance of Indonesia Logistics is at the lowest rank as per 2023 the Logistics Performance Index of the World Bank. This is due to the freight forwarder’s performance that does the export-import logistics. This research aims to analyze the impact of customer service competencies on improving the freight forwarder’s performance. This quantitative research with five constructs and 23 indicators is validated and proven reliable. The questionnaire was targeted at 210 customer service managers or supervisors in Jakarta to obtain strategic insights into customer service roles in achieving company performance. This research’s result is to build and implement four clear customer service competencies to achieve the freight forwarder’s performance. The customer service competencies have not been previously researched, making this research novel. The results indicate that the competencies of understanding customers, freight forwarding management, customer service management, and stakeholder management positively and significantly affect the freight forwarder’s performance. Strengthening these competencies can enhance operational performance, service quality, delivery effectiveness, and good working relationships with other departments. Implementing customer service competencies will improve freight forwarders’ performance and Indonesia’s logistic rank. Freight forwarders have to pay more attention to developing customer service through specialized training and certification in the freight forwarding industry.
Co-Authors A.A. Ketut Agung Cahyawan W Addini, Fida Fathiyah Afriliani, Desri Agus Nugroho, Agus Agusinta, Lira Aji, Farid Bintoro Arifin, Julison Bijaksana, Gena Budi Setiawan, Edhie BUDIMAN HUTABARAT Chandra Adhitya Manoppo Dimas Apriano Dwi Haryanto Euis Saribanon, Euis Evenson, R. E. Ferdiansyah, Anton Gassing, Umar Handayani, Susanty Juliater Simamarta Komarrudin, Achmad Kurnia Sinta, Azmieti Maolani, Rukaesih Achmad Mustika Sari, Mustika Nofrisel, Nofrisel Nugroho, Sinung Tri Octaviani, Reni Dian Prasadja Ricardianto, Prasadja Purba, Okin Ringan Purwoko, Harry Rahandhi, Rezha Raharjo, Efendhi Prih Saputro, Soemino Eko Sarinah Sarinah Sholihah, Sita Aniisah Suryobuwono, Abdullah Ade Teuku Adriansyah Akhmad Tubagus, Achmad C. Wardhani, Anindita Galuh Wibowo, Heriyanto Yuliantini Yuliantini