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All Journal MIX : Jurnal Ilmiah Manajemen Jurnal Manajemen Pelayanan Publik Dinasti International Journal of Education Management and Social Science Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) International Journal of Social Service and Research
Saputro, Soemino Eko
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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CARRIYING CAPACITY OF ACCSESSIBILITY AND CONNECTIVITY IN THE TRANSIT ORIENTED DEVELOPMENT (TOD) AREA OF LRT CIKUNIR 2 STASION Azam, Fadil; Suryobuwono, Abdullah Ade; Setyawati, Aswanti; Indrawan, Rully; Saputro, Soemino Eko
International Journal of Social Service and Research Vol. 4 No. 9 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i9.922

Abstract

This study is aimed at identifying the main problem in the TOD (Transit Oriented Development) area of Cikunir 2 LRT Station, namely, the lack of accessibility and adequate connectivity, especially for pedestrians and users of mass public transportation, due to the concept and infrastructure that is not optimal. The study was conducted for two months, from May to June 2023, using field observations and institutional interviews. The preliminary survey was conducted to obtain primary and secondary data, which were then processed using the analysis of the walkability, accessibility, and connectivity index. The results of this analysis are expected to provide insight into the development of access and connectivity in the area. The resulting recommendations include the provision of barrier-free pedestrian paths and separation from motor vehicles. The provision of safe crossing facilities, and increased safety through lighting and disturbance reporting instruments are also suggested. In addition, the arrangement of activity functions along the pedestrian path, improved cleanliness, air circulation, and visual attraction are suggested. Furthermore, studies on the behavioral dynamics between pedestrian and vehicle, the integration of smart technologies to enhance walkability and the environmental and health benefits of improved pedestrian infrastructure could provide valuable insights. Research on institutional integration and financial management for urban development projects would also help in optimizing the implementation of these improvements for safer and more accessible urban spaces.
Modeling of Rail-Based Public Transportation Services for the Conversion of Private Vehicle Users to Public Transportation Saputro, Soemino Eko; Abdurachman, Edi; Ricardianto, Prasadja; Nugroho, Sinung Tri; Wibowo, Heriyanto; Nugroho, Agus
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.58596

Abstract

The issues contributing to the unpopularity of public transportation include a limited railway network, inadequate service quality, and incomplete integration. Additionally, the willingness to utilize public transportation is frequently affected by factors influencing passenger satisfaction and trust in the system. This study aimed to assess the efficacy of the public transportation service model, and the policies enacted; hence, multiple variables were utilized in the analysis. Subjective quality; belief; passenger satisfaction; value perception; commuter preference; commuter loyalty; intention to repurchase. Commuter preference serves as an intermediary element influencing the relationship between Belief and Commuter loyalty, hence enhancing loyalty. This study employs Importance and Performance Analysis and Structural Equation Modeling utilizing the SMART PLS program, along with Focus Group Discussions to investigate the topic, based on a sample of 400 respondents. The analysis indicates that subjective quality, satisfaction, trust, preferences, and loyalty positively influence loyalty and significantly affect the intention repurchase. Nonetheless, value perception does not substantially affect commuter loyalty. Operators must concentrate on ensuring seamless train travel, elevated reliability, effective integration, and a cohesive ticketing system to enhance service performance.
Customers Satisfaction of Port Services Hunimua Central Maluku Tanasale, Charlene Cleopatra; Saputro, Soemino Eko; Solikin, Solikin; Saptana, Saptana; Febriyanti, Febriyanti; Maemunah, Siti
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1070

Abstract

The aim of the research is to identify the factors that influence the satisfaction level of the Hunimua (South Maluku, Indonesia) crossing port service users. The study analyzes service performance on the level of service user’s satisfaction and customers’ loyalty at Hunimua ferry port. The study wants to find out the safety and security procedure in crossing transportation. The government stipulates minimum service standards for crossing transportation through Ministerial Regulations. The method used was Quantitative approach with a total sample of 100 passenger population at Hunimua ferry port after calculated using Slovin formula. The research used Path Analysis method. The results of the study indicate that the service performance has a positive and significant effect on customers’ satisfaction and loyalty by maintaining the quality service performance to meet the customers’ satisfaction. Customers’ interests have positive and significant effect on customers’ satisfaction and loyalty. Quality influences customers’ satisfaction and loyalty that could be traced from employees’ time to respond to customers appropriately, a sense of security during contact with staff, patience, company attention and understand the customers’ need. The variable of customers’ satisfaction could mediate the service performance and customers’ interest in customers’ loyalty.
Increasing The Role of Rail-Based Public Transportation to Reduce Congestion in Jakarta Saputro, Soemino Eko; Abdurachman, Edi; Ricardianto, Prasadja; Arifin, Julison; Gassing, Umar
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 3 (2024): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i3.2357

Abstract

Problems that cause public transport less desirable because the rail network is still minimal, public transport services still need to be improved, full integration can not be realized and the development of Transit Oriented Development can not be implemented as a whole. This study was conducted to determine whether the service model and public policy were successful, therefore the study used variables namely; Perceived Quality; Trust; Passenger Satisfaction; Perceived Value; Passenger Preference; Passenger Loyalty, Behavior Intention to Purchase, and Transit Oriented Development as moderation. The data analysis methods in this study include Importance and Performance Analysis (IPA), and Structural Equation Model (SEM) with the help of the SMART PLS program. This study used a sample of 400 respondents. Based on the results of the analysis perceived quality, Passenger satisfaction, trust, and Passenger loyalty can have a positive and significant effect on behavior intention to purchase but perceived value does not have a significant effect, so the development of transit-oriented development can have a significant effect on loyalty and behavior intention to purchase. Important performance analysis to improve service performance, namely train travel without obstacles, high reliability, and integrated and single ticket system.
The Role of Road Users’ Discipline in Mediating The Equipment Function and Gatekeeper Competence on Level Crossing Safety in 2025 (Case Study: Jpl No. 46 Pondok Jati, East Jakarta) Indrawati, Dewi Suci; Setiawan, Edhie Budi; Suryobuwono, Abdulllah Ade; Abidin, Zaenal; Saputro, Soemino Eko
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5512

Abstract

Level crossing safety has become a critical issue in urban transportation systems, as these points serve as direct intersections between railway lines and road users. Amidst the high volume of daily mobility, level crossings not only contribute to traffic congestion but also pose a high risk of fatal accidents, especially when not supported by effective safety systems and disciplined user behavior. A clear example of this issue can be seen at the Direct Level Crossing (JPL) No. 46 Pondok Jati in East Jakarta, which is characterized by high traffic density, limited space, and frequent violations by road users. This study aims to analyze the mediating role of road user discipline in the relationship between the functionality of safety equipment and the competence of crossing guards on level crossing safety in 2025. A quantitative approach was used with Structural Equation Modeling based on Partial Least Squares (SEM-PLS) and 333 respondents. The analysis tested both direct and indirect relationships among the variables. The results show that the competence of crossing guards significantly influences both safety and user discipline. Discipline also plays a significant role in improving safety. Conversely, the functionality of safety equipment did not show a significant direct influence on discipline. Discipline was found to mediate the relationship between guard competence and safety, but not between equipment functionality and safety.
Passenger Loyalty and Satisfaction: Empirical Evidence at the South Sumatra LRT Station in Indonesia Ricardianto, Prasadja; Risdiana, Azis Okta; Abdurachman, Edi; Saputro, Soemino Eko; Purba, Okin Ringan
MIX: JURNAL ILMIAH MANAJEMEN Vol 14, No 1 (2024): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2024.v14i1.005

Abstract

During its operation, Light Rail Transit in the Province of South Sumatera had not become the main choice of transportation for people in Palembang and its surroundings. Objectives: This research aimed to analyze the direct and indirect influences of operational performance and service quality on passenger loyalty mediated by Light Rail Transit passenger satisfaction.Methodology: This research took the sample of all employees of the Station and passengers of Light Rail Transit Palembang as many as 100 people. The method of data analysis used in this research was the Path Analysis method.Finding: The research found that operational performance and service quality had positive and significant direct and indirect influences on passenger satisfaction and passenger loyalty, also passenger satisfaction had a positive and significant influence on passenger loyalty.Conclusion: Maintaining passenger loyalty needs an improvement in operational performance and service quality to achieve passenger satisfaction through the improvement of inter-division coordination and training. The improvement of operational performance and support from service quality will enhance passenger trust which, in turn, will increase the loyalty of LRT passengers.
Co-Authors Agus Nugroho, Agus Arifin, Julison Aswanti Setyawati Azam, Fadil Edhie Budi Setiawan, Edhie Budi Edi Abdurachman febriyanti febriyanti Gassing, Umar Indrawan, Rully Indrawati, Dewi Suci Nugroho, Sinung Tri Prasadja Ricardianto, Prasadja Purba, Okin Ringan Risdiana, Azis Okta RR. Ella Evrita Hestiandari Saptana Saptana Solikin Solikin Suryobuwono, Abdullah Ade Suryobuwono, Abdulllah Ade Tanasale, Charlene Cleopatra Wibowo, Heriyanto Zaenal Abidin