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All Journal MIX : Jurnal Ilmiah Manajemen Jurnal Manajemen Pelayanan Publik Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) International Journal of Social Service and Research
Saputro, Soemino Eko
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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CARRIYING CAPACITY OF ACCSESSIBILITY AND CONNECTIVITY IN THE TRANSIT ORIENTED DEVELOPMENT (TOD) AREA OF LRT CIKUNIR 2 STASION Azam, Fadil; Suryobuwono, Abdullah Ade; Setyawati, Aswanti; Indrawan, Rully; Saputro, Soemino Eko
International Journal of Social Service and Research Vol. 4 No. 9 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i9.922

Abstract

This study is aimed at identifying the main problem in the TOD (Transit Oriented Development) area of Cikunir 2 LRT Station, namely, the lack of accessibility and adequate connectivity, especially for pedestrians and users of mass public transportation, due to the concept and infrastructure that is not optimal. The study was conducted for two months, from May to June 2023, using field observations and institutional interviews. The preliminary survey was conducted to obtain primary and secondary data, which were then processed using the analysis of the walkability, accessibility, and connectivity index. The results of this analysis are expected to provide insight into the development of access and connectivity in the area. The resulting recommendations include the provision of barrier-free pedestrian paths and separation from motor vehicles. The provision of safe crossing facilities, and increased safety through lighting and disturbance reporting instruments are also suggested. In addition, the arrangement of activity functions along the pedestrian path, improved cleanliness, air circulation, and visual attraction are suggested. Furthermore, studies on the behavioral dynamics between pedestrian and vehicle, the integration of smart technologies to enhance walkability and the environmental and health benefits of improved pedestrian infrastructure could provide valuable insights. Research on institutional integration and financial management for urban development projects would also help in optimizing the implementation of these improvements for safer and more accessible urban spaces.
Modeling of Rail-Based Public Transportation Services for the Conversion of Private Vehicle Users to Public Transportation Saputro, Soemino Eko; Abdurachman, Edi; Ricardianto, Prasadja; Nugroho, Sinung Tri; Wibowo, Heriyanto; Nugroho, Agus
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.58596

Abstract

The issues contributing to the unpopularity of public transportation include a limited railway network, inadequate service quality, and incomplete integration. Additionally, the willingness to utilize public transportation is frequently affected by factors influencing passenger satisfaction and trust in the system. This study aimed to assess the efficacy of the public transportation service model, and the policies enacted; hence, multiple variables were utilized in the analysis. Subjective quality; belief; passenger satisfaction; value perception; commuter preference; commuter loyalty; intention to repurchase. Commuter preference serves as an intermediary element influencing the relationship between Belief and Commuter loyalty, hence enhancing loyalty. This study employs Importance and Performance Analysis and Structural Equation Modeling utilizing the SMART PLS program, along with Focus Group Discussions to investigate the topic, based on a sample of 400 respondents. The analysis indicates that subjective quality, satisfaction, trust, preferences, and loyalty positively influence loyalty and significantly affect the intention repurchase. Nonetheless, value perception does not substantially affect commuter loyalty. Operators must concentrate on ensuring seamless train travel, elevated reliability, effective integration, and a cohesive ticketing system to enhance service performance.
Customers Satisfaction of Port Services Hunimua Central Maluku Tanasale, Charlene Cleopatra; Saputro, Soemino Eko; Solikin, Solikin; Saptana, Saptana; Febriyanti, Febriyanti; Maemunah, Siti
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1070

Abstract

The aim of the research is to identify the factors that influence the satisfaction level of the Hunimua (South Maluku, Indonesia) crossing port service users. The study analyzes service performance on the level of service user’s satisfaction and customers’ loyalty at Hunimua ferry port. The study wants to find out the safety and security procedure in crossing transportation. The government stipulates minimum service standards for crossing transportation through Ministerial Regulations. The method used was Quantitative approach with a total sample of 100 passenger population at Hunimua ferry port after calculated using Slovin formula. The research used Path Analysis method. The results of the study indicate that the service performance has a positive and significant effect on customers’ satisfaction and loyalty by maintaining the quality service performance to meet the customers’ satisfaction. Customers’ interests have positive and significant effect on customers’ satisfaction and loyalty. Quality influences customers’ satisfaction and loyalty that could be traced from employees’ time to respond to customers appropriately, a sense of security during contact with staff, patience, company attention and understand the customers’ need. The variable of customers’ satisfaction could mediate the service performance and customers’ interest in customers’ loyalty.
Passenger Loyalty and Satisfaction: Empirical Evidence at the South Sumatra LRT Station in Indonesia Ricardianto, Prasadja; Risdiana, Azis Okta; Abdurachman, Edi; Saputro, Soemino Eko; Purba, Okin Ringan
MIX: JURNAL ILMIAH MANAJEMEN Vol 14, No 1 (2024): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2024.v14i1.005

Abstract

During its operation, Light Rail Transit in the Province of South Sumatera had not become the main choice of transportation for people in Palembang and its surroundings. Objectives: This research aimed to analyze the direct and indirect influences of operational performance and service quality on passenger loyalty mediated by Light Rail Transit passenger satisfaction.Methodology: This research took the sample of all employees of the Station and passengers of Light Rail Transit Palembang as many as 100 people. The method of data analysis used in this research was the Path Analysis method.Finding: The research found that operational performance and service quality had positive and significant direct and indirect influences on passenger satisfaction and passenger loyalty, also passenger satisfaction had a positive and significant influence on passenger loyalty.Conclusion: Maintaining passenger loyalty needs an improvement in operational performance and service quality to achieve passenger satisfaction through the improvement of inter-division coordination and training. The improvement of operational performance and support from service quality will enhance passenger trust which, in turn, will increase the loyalty of LRT passengers.
Co-Authors Agus Nugroho, Agus Arifin, Julison Aswanti Setyawati Azam, Fadil Edhie Budi Setiawan, Edhie Budi Edi Abdurachman febriyanti febriyanti Gassing, Umar Indrawan, Rully Indrawati, Dewi Suci Nugroho, Sinung Tri Prasadja Ricardianto, Prasadja Purba, Okin Ringan Risdiana, Azis Okta RR. Ella Evrita Hestiandari Saptana Saptana Solikin Solikin Suryobuwono, Abdullah Ade Suryobuwono, Abdulllah Ade Tanasale, Charlene Cleopatra Wibowo, Heriyanto Zaenal Abidin