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All Journal Jurnal Ilmiah Satyagraha International Journal Of Science, Technology & Management (IJSTM) Buletin Poltanesa Buletin Abdi Masyarakat (BAM)
Onita Sari Sinaga
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Social Sciences Transportation

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PENINGKATAN KUALITAS PELAYANAN UNTUK MENJAMIN KEBERLANGSUNGAN USAHA PADA BENGKEL ZUL KELUARGA JAYA PEMATANGSIANTAR Efendi Efendi; Marto Silalahi; Julyanthry Julyanthry; Vivi Candra; Hendrick Sasimtan Putra; Onita Sari Sinaga
Buletin Abdi Masyarakat Vol 5, No 1 (2024): Edisi Agustus 2024
Publisher : Universitas YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47686/bam.v5i1.693

Abstract

The community service activity focusing on the socialization of service quality improvement at Bengkel Zul Keluarga Jaya Pematangsiantar is important to provide additional knowledge to the owners and employees of the workshop, as well as strategies to increase sales turnover. The methods used include lectures and discussions related to the service quality improvement topic. The implementation stages of the event include an opening and explanation of the good and correct services commonly used by companies. After the activity, further interviews were conducted to evaluate the impact of the activity. The results of the interviews showed that the understanding of the owners and employees of Bengkel Zul Keluarga Jaya regarding service quality to ensure business sustainability increased by 90%.
Harga dan Kualitas Pelayanan Serta Pengaruhnya Terhadap Kepuasan Pelanggan Grace, Ernest; Onita Sari Sinaga; Silalahi, Marto; Ambarita, Marthin Hutler; Simatupang, Sudung
Poltanesa Vol 23 No 1 (2022): Juni 2022
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v23i1.931

Abstract

Kepuasan pelanggan merupakan faktor penting dalam kehidupan suatu bisnis, dan kepuasan tersebut dapat dipengaruhi oleh harga dan kualitas pelayanan. Tujuan dari penelitian ini untuk mengetahui pengaruh harga dan kualitas pelayanan terhadap kepuasan pelanggan. Hasil penelitian ditemukan bahwa seluruh variabel dinyatakan valid dan reliabel. Variabel harga memiliki pengaruh positif dan signifikan secara parsial terhadap kepuasan pelanggan, kualitas pelayanan memiliki pengaruh positif dan signifikan secara parsial terhadap kepuasan pelanggan. Secara simultan bahwa harga dan kualitas pelayanan memiliki pengaruh positifdan signifikan terhadap kepuasan pelanggan. Kualitas pelayanan merupakan faktor yang paling dominan dibandingkan harga dalam mempengaruhi kepuasan pelanggan. Dengan harga yang baik dan kualitas pelayanan yang baik maka akan meningkatkan kepuasan pelanggan.
The Impact of Transformational Leaderhsip on Voice Behavior in Walubi Pematangsiantar Chandra, Erbin; Sisca; Andy Wijaya; Lora Ekana Nainggolan; Onita Sari Sinaga
International Journal of Science, Technology & Management Vol. 3 No. 2 (2022): March 2022
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v3i2.483

Abstract

Transformational leadership is one type of leadership that is currently being discussed. This type of leadership is considered to be able to encourage voice behavior from members of an organization to produce useful opinions to create change for the better future for the organization. The purpose of this study was to investigate the influence of transformational leadership on member voice behavior in Walubi Pematangsiantar. The research population are all members (30 people) of Walubi Pematangsiantar. Data was collected through questionnaires, interviews, and documentation. Data analysis method used in this reasearch is simple regression analysis, correlation analysis, and hypothesis test (t test). The result showed that there was a positive effect between transformational leadership and voice behavior at Walubi at Pematangsiantar City. Hypothesis test result showed that transformational leadership had positive and significant effect to voice behavior. Suggestions for further research to increase the number of samples and organizations, and also increasing research variables so that new inputs that are more useful can be found, especially regarding the latest leadership issues. This study tries to make a Buddhist organization as an organization that is minority in Indonesia, and also not profit-oriented into an object of research that is rarely studied by scholars. The author also uses transformational leadership combined with voice habits as a research variable which is expected to be able to find a new finding that is effective in developing a non-profit organizations.
BANK DIGITAL DAN KEPERCAYAAN KONSUMEN Sudung Simatupang; Onita Sari Sinaga; Sepbeariska Manurung; Marthin Hutler Ambarita; Erna Ningsih Mokodongan
Jurnal Ilmiah Satyagraha Vol. 7 No. 2 (2024): Jurnal Ilmiah Satyagraha
Publisher : Universitas Mahendradatta

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Abstract

 Tranformasi dalam dunia perbankan telah merubah bentuk proses kerjabank, dari model bank konvensional menjadi bank digital. Tujuan penelitian iniuntuk melihat gambaran dari kehadiran bank digital melalui regulasi dari BankIndonesia serta Otoritas Jasa Keuangan dalam prosenya berupaya untuk mendapatkepercayaan konsumen, sebab konsumen masih belum sepenuhnya paham tentangbank digital serta risiko yang akan dihadapi ketika menggunakan bank digitalsebab wujud fisik dari bank tersebut tidak dapat dilihat oleh konsumen. Bankdigital harus dapat menumbuhkan kepercyaan konsumen melalui keamanantransaksi, ketepatan dan ketersediaan layanan, responsif terhadap masalahkonsumen, memiliki inovasi dan keterbukaan, kesadaran konsumen, dankepatuhan terhadap regulasi pemerintah serta mampu menjaga privasi dan etikanasabah sebagai konsumen. 
Co-Authors Andy Wijaya Efendi, Efendi Erbin Chandra Erna Ningsih Mokodongan Ernest Grace Hendrick Sasimtan Putra Julyanthry Julyanthry Lora Ekana Nainggolan Manurung, Sepbeariska Marthin Hutler Ambarita Marto Silalahi Simatupang, Sudung sisca Sudung Simatupang Vivi Candra