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All Journal JURNAL PENDIDIKAN TAMBUSAI JES (Jurnal Ekonomi Syariah AL-FALAH : Journal of Islamic Economics ISTIKHLAF: Jurnal Ekonomi, Perbankan & Manajemen Syariah Journal of Islamic Economics, Management, and Business (JIEMB) Al Hurriyah : Jurnal Hukum Islam ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar Journal of Artificial Intelligence and Digital Business Indonesian Research Journal on Education Madani: Multidisciplinary Scientific Journal JSE: Jurnal Sharia Economica Implikasi: Jurnal Manajemen Sumber Daya Manusia Krigan: Journal of Management and Sharia Business
Febrian, Andis
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Pengaruh Pengungkapan Corporate Social Rerponsibility (CSR) dan Kinerja Lingkungan terhadap Kinerja Keuangan Perusahaan Sektor Industri Dasar dan Kimia yang Terdaftar di Bei Tahun 2020-2024 Angraini, Tuti; Febrian, Andis
Jurnal Pendidikan Tambusai Vol. 10 No. 2 (2026): Agustus
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v10i2.38138

Abstract

Metodologi penelitian yang digunakan penulis adalah penelitian adalah kuantitatif dengan data sekunder yang diperoleh dari laporan tahunan dan laporan keberlanjutan yang di akses melalui web resmi BEI yaitu www.idx.co.id. Dalam pengambilan sampel dilakukan dengan metode porposive sampling dengan total 72 populasi dan 13 perusahaan yang menjadi sampel dalam lima tahun dalam penelitian ini. Analisis data dilakukan dengan menggunakan perangkat lunak IBM SPSS. Hasil penelitian yang dilakukan penulis, pengungkapan CSR memperoleh nilai t-hitung sebesar 2.952 dan t-tabel sebesar 1.99897 dengan nilai signifikan 0.004, yang berarti lebih kecil dari 0.05 yang berarti berpengaruh signifikan terhadap kinerja keuangan. Kinerja lingkungan memperoleh nilai t-hitung sebesar 0.713 dan t-tabel sebesar 1.99897 dengan nilai signifikan 0.479, yang berrti lebih besar dari 0.05 yang berarti tidak berpengaruh signifikan terhadap kinerja keuangan. Pengungkapan CSR dan kinerja lingkungan berpengaruh signifikan terhadap kinerja keuangan, karena diperoleh nilai signifikan 0.01 yang berarti lebih kecil dari 0.05.
Analisis Penerapan Strategi Pelayanan Prima dalam Upaya Meningkatkan Jumlah Nasabah pada PT BPRS Carana Kiat Andalas Padang Luar Safitri, Arnisa; Febrian, Andis
ARZUSIN Vol 6 No 4 (2026): AGUSTUS
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i4.10141

Abstract

Excellent service in Islamic financial institutions has received attention in various studies, yet research that specifically discusses the implementation of excellent service strategies in an effort to increase the number of customers at Islamic Rural Banks remains limited. This study aims to analyze the implementation of excellent service strategies in increasing the number of customers at PT BPRS Carana Kiat Andalas Padang Luar. This study used a qualitative approach with a case study design. The research informants consisted of the president director, customer service staff, tellers, financing staff, security officers, and customers selected through purposive sampling. Data were collected through observation, semi-structured interviews, and documentation, and were then analyzed using the interactive analysis model of Miles, Huberman, and Saldaña, which includes data reduction, data display, and conclusion drawing. The results show that excellent service strategies at PT BPRS Carana Kiat Andalas Padang Luar are implemented through six main elements, namely ability, attitude, appearance, attention, action, and accountability. Friendly, polite, and professional service contributes positively to customer comfort and satisfaction. However, its implementation still faces several obstacles, such as slow service responses, limited facilities, and the suboptimal use of information technology. This finding contributes to the development of excellent service theory and service quality in Islamic financial institutions. The practical implications of this study emphasize the importance of improving human resource capacity, enhancing service facilities, and optimizing information technology to support customer satisfaction, loyalty, and growth in the number of customers.
Co-Authors Angraini, Tuti Azhariah, Tiara Baginda Parsaulian Faisal Hidayat Fauzan, Rusydi Ghina Afidah Hidayati, Rani Insani, Ikhwan Hadi Joni, Yefri Julia, Helfa Mardiyansyah, Ferdi Mariska, Soneta Maulidal, Ilham Muhammad Rais Nasution, Selvi Yani Natasya, Sherly Prayoga, Ferdi Putri, Zulvaruri Sintia Rahman, Ali Rika Widianita Safitri, Arnisa Saputra, Ilhamda Saputri, Riska Siregar, Arnisah Wulandari, Septi Yova Yulia Sari