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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar JOURNAL OF SCIENCE AND SOCIAL RESEARCH Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Paedagogy COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Journal of Management and Administration Provision Journal of Educational Management Research JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Journal of Accounting Law Communication and Technology
Suryaputra, Ronald
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Social Sciences Other

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Determinants of Teacher Satisfaction: A Study of School Policies, Resource Allocation, and Managerial Support Astuti, Dea Dri; Suryaputra, Ronald; Kibtiyah, Asriana
Jurnal Paedagogy Vol. 12 No. 4 (2025): October
Publisher : Universitas Pendidikan Mandalika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jp.v12i4.17762

Abstract

This study aims to analyze the influence of school policies, resource allocation, and managerial support on teacher satisfaction. Using a quantitative approach, the study employed a survey method and applied Structural Equation Modeling with Partial Least Squares (SEM-PLS) using SmartPLS 4 software. A census sampling technique was used, in which all 63 teachers at SMAN 3 Rembang were included as respondents, representing the entire population. The results show that: (1) school policies have a positive and significant influence on teacher satisfaction; (2) resource allocation has a positive and significant influence on teacher satisfaction; (3) managerial support has a positive and significant influence on teacher satisfaction; and (4) school policies, resource allocation, and managerial support simultaneously have a positive and significant influence on teacher satisfaction. These findings suggest that well-managed schools, in terms of structure and administration, can enhance teachers’ satisfaction, enthusiasm, and commitment to both their institution and their profession.
Pengaruh Jam Belajar, Kedisiplinan, dan Dukungan Orang Tua Terhadap Prestasi Akademik Peserta Didik di SMP Swasta Methodist 5 Medan Hutabarat, Catharina Apriani; Suryaputra, Ronald; M. Handarini, Dany
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 11 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i11.2989

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh jam belajar, kedisiplinan, dan dukungan orang tua terhadap prestasi akademik peserta didik di tingkat Sekolah Menengah Pertama (SMP) tepatnya di SMP Swasta Methodist 5 Medan. Latar belakang penelitian ini adalah pentingnya pemahaman mengenai faktor-faktor yang memengaruhi prestasi akademik, yang tidak hanya terbatas pada kemampuan intelektual tetapi juga dipengaruhi oleh aspek eksternal seperti waktu belajar, kedisiplinan, serta peran keluarga. Metode penelitian yang digunakan adalah metode kuantitatif dengan pendekatan regresi linier berganda untuk menganalisis data. Sampel penelitian ini adalah peserta didik SMP Swasta Methodist 5 di Medan, kelas IX (Sembilan). Hasil analisis menunjukkan bahwa jam belajar, kedisiplinan, dan dukungan orang tua berpengaruh signifikan terhadap prestasi akademik peserta didik. Secara spesifik, variabel kedisiplinan memiliki pengaruh paling dominan dalam meningkatkan prestasi akademik, diikuti oleh dukungan orang tua dan jam belajar. Temuan ini mengindikasikan bahwa peningkatan dalam kedisiplinan belajar dan dukungan orang tua sangat penting dalam mencapai hasil akademik yang optimal. Berdasarkan hasil ini, diharapkan pihak sekolah dan orang tua dapat bekerja sama untuk membentuk lingkungan belajar yang mendukung dan terstruktur bagi siswa.
Pengaruh Brand Image, Kurikulum Sekolah Dan Motivasi Orang Tua Terhadap Keputusan Orang Tua Atas Registrasi Anak di Sekolah Vlayesha Outdoor School Medan Riana Barus, Desire; Suryaputra, Ronald; M. Handarini, Dany
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 11 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i11.3036

Abstract

Sistem pendidikan yang dikelola dengan baik akan menghasilkan kualitas yang baik pada peserta didik dan kualitas baik inilah yang menjadi hal positif dan pada akhirnya dapat mendukung seluruh aspek yang mendukung sebuah sekolah, seperti khususnya brand image sekolah, kurikulum sekolah dan kolaborasi orang tua yang diawali oleh motivasi orang tua untuk meregistrasikan anaknya pada sebuah sekolah maupun pada sebuah institusi pendidikan. Tujuan penelitian ini adalah untuk mengetahui pengaruh brand image, kurikulum sekolah dan motivasi orang tua terhadap keputusan registrasi anak di sebuah sekolah. Teknik pemilihan sampel dilakukan dengan non-probability sampling hingga 74 responden. Pengolahan data penelitian ini menggunakan analisis jalur (SmartPLS) dan telah menghasilkan kesimpulan bahwa brand image dan kurikulum sekolah berpengaruh tapi tidak signifikan dalam keputusan orang tua atas registrasi anak di sekolah Vlayesha Outdoor School Medan. Melainkan motivasi orang tualah yang berpengaruh signifikan terhadap keputusan orang tua atas registrasi anak di sekolah Vlayesha Medan. Berdasarkan hasil penelitian ini, diharapkan agar sekolah dan orang tua dapat meningkatkan kerjasama untuk mendukung perkembangan potensi peserta didik dalam melalui proses menempuh pendidikan di sekolah.
When Satisfaction Is Not Enough: The Mediating Role of Trust in Customer Loyalty within B2B Logistics Services Surakhman, Robby; Suryaputra, Ronald; Ruspitasari , Widi Dewi
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1884

Abstract

This study aims to examine the limitations of satisfaction-based loyalty models by investigating the fundamental role of trust in shaping customer loyalty within B2B service markets. Specifically, it assesses whether service quality and price perception remain effective drivers of customer loyalty in long-term, high-value business relationships. A quantitative research design was employed, with data collected from 66 strategic B2B customers and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that trust is the only variable with a direct and significant effect on customer loyalty, while service quality and price perception do not exhibit significant direct influences. Although price perception significantly affects customer satisfaction, satisfaction does not mediate the relationships between service quality, price perception, trust, and customer loyalty. These findings indicate that customer satisfaction functions primarily as an evaluative outcome rather than a mechanism that converts service performance into sustained loyalty. This study contributes theoretically by repositioning trust as the central relational governance mechanism underlying B2B customer loyalty and reconceptualizing satisfaction as a non-mediating construct. Managerially, the findings suggest that firms serving strategic B2B customers should prioritize trust-building, relational governance, and long-term relationship stability over short-term service or pricing optimization.
The Influence of School Image, Service Quality, and Parental Trust on School Choice Decisions Aritonang, Wernando Wilys; Suryaputra, Ronald; Handarini, Dany M.
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1896

Abstract

The increasing competition among private educational institutions has heightened the need for effective educational management strategies to understand factors influencing parents’ school choice decisions. This study aims to analyze the influence of school image, educational service quality, and parental trust on parents’ decisions to choose Northern Green School Medan. The study is motivated by a noticeable decline in student enrollment in recent years, which reflects weakening parental preference amid intensified competition among private schools. Employing a quantitative research design, data were collected through a survey administered to parents of enrolled students and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that school image and educational service quality have a positive and significant effect on parents’ school choice decisions. Furthermore, parental trust emerges as the most dominant factor influencing parents’ decisions among the examined variables. The structural model demonstrates strong explanatory power, with an R² value of 0.843, indicating that 84.3% of the variance in parents’ school choice decisions is explained by the proposed model. These findings imply that private schools need to prioritize trust-based management practices, consistently improve the quality of educational services, and strengthen institutional image to enhance parental confidence and sustain student enrollment in a competitive educational environment.
Teacher Competence and Attitudes as Determinants of National Plus Curriculum Implementation Effectiveness Mega, Bunga; Suryaputra, Ronald; Handarini, Dany Moenindyah
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1901

Abstract

This study aims to analyze the influence of pedagogical competence, professional competence, and teacher attitudes on the effectiveness of National Plus Curriculum implementation. A quantitative explanatory approach was employed, with data collected through a census survey involving teachers. The data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to examine both partial and simultaneous relationships among variables. The results show that pedagogical competence, professional competence, and teacher attitudes each have a positive and statistically significant effect on the effectiveness of curriculum implementation. Simultaneously, these variables demonstrate a strong combined influence on implementation effectiveness. Among the three factors, teacher attitude exhibits the largest effect size, indicating that motivation, commitment, and openness to curriculum change play a dominant role in supporting effective implementation. These findings imply that successful implementation of the National Plus Curriculum depends not only on teachers’ instructional skills and professional expertise but also on the development of positive attitudes toward curriculum change. Therefore, professional development programs should integrate competence enhancement with strategies aimed at strengthening teachers’ motivation and readiness for curricular innovation.
Factors Influencing Parents’ Decisions in Choosing Early Childhood and Primary Education Institutions Manalu, Melva Herlina Sarma Uli; Suryaputra, Ronald; Handarini, Dany M.
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1927

Abstract

This study aims to analyze the influence of curriculum, facilities, location, and brand image on parents’ decisions to enroll their children at an integrated early childhood and primary education institution. Employing a quantitative approach with a survey design, data were collected from 55 parents of students in the 2025/2026 academic year selected from a population of 77 respondents. The data were obtained using a Likert-scale questionnaire and analyzed through Structural Equation Modeling–Partial Least Squares (SEM-PLS) to examine the relationships among variables. The results reveal that curriculum has a positive and significant effect on parents’ school choice decisions, indicating that curriculum relevance, quality, and future orientation play a crucial role in shaping parental preferences. In contrast, school facilities and location do not show a significant influence, suggesting that these factors are perceived as basic requirements rather than key differentiators in the school selection process. Furthermore, brand image has a positive and significant effect and emerges as the most dominant factor influencing parents’ decisions, as a strong school image fosters trust, reflects perceived educational quality, and enhances parental confidence. These findings imply that for newly established schools, the development of a strong and relevant curriculum supported by effective brand image management is essential to influence parents’ enrollment decisions, while facilities and location function primarily as supporting factors rather than main determinants.
Modeling Educational Service Quality and Parental Word of Mouth Intention in Early Childhood Education Melvin, Regina; Suryaputra, Ronald; Handarini, Dany Moenindyah
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1931

Abstract

This study aims to examine the influence of Educational Service Quality on Parents’ Word of Mouth (WOM) Intention through Parental Satisfaction in Early Childhood Education. Educational service quality is conceptualized as a second-order construct formed by the five SERVQUAL dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. A quantitative explanatory design was employed using a survey method involving parents of children enrolled in a private early childhood education institution in Surabaya, Indonesia. Data were collected through structured questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results reveal that Educational Service Quality has a strong positive effect on Parental Satisfaction, which in turn significantly influences Parents’ WOM Intention. Mediation analysis confirms that Parental Satisfaction serves as a significant intervening variable in transmitting the effect of service quality on WOM intention. At the dimensional level, Reliability and Responsiveness emerge as the strongest contributors to perceived service quality. These findings imply that early childhood education institutions should prioritize satisfaction-oriented service management by strengthening reliable administrative systems and responsive communication practices to enhance parental advocacy, institutional legitimacy, and sustainable competitiveness.
Pengaruh Strategi Digital Marketing, Kualitas Layanan, Kualitas Makanan, dan Lingkungan Outlet Terhadap Loyalitas Konsumen Outlet Portobello Kota Semarang Widjaja, Kurniawan; Dewi R, Widi; Suryaputra, Ronald
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 3 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v7i3.10529

Abstract

Industri kuliner di Indonesia dalam beberapa tahun terakhir mengalami pertumbuhan pesat dan menjadi salah satu sektor unggulan ekonomi kreatif. Namun, sejak 2023 hingga 2025, sektor ini menghadapi tantangan berupa perlambatan ekonomi dan perubahan perilaku konsumen yang semakin selektif dalam memilih tempat makan. Kondisi tersebut mendorong pelaku usaha kuliner untuk memperkuat strategi pemasaran dan kualitas layanan guna mempertahankan loyalitas konsumen di tengah persaingan yang ketat. Penelitian ini bertujuan menganalisis pengaruh strategi digital marketing, kualitas layanan, kualitas makanan, dan lingkungan outlet terhadap loyalitas konsumen outlet Portobello kota Semarang untuk brand lokal di Kota Semarang. Pendekatan kuantitatif digunakan dengan metode non-probability purposive sampling. Populasi penelitian ini terdiri dari seluruh pelanggan Portobello Outlet di Semarang. Sampel yang digunakan dalam penelitian ini terdiri dari 110 responden yang merupakan pelanggan aktif yang telah melakukan pembelian minimal dua kali dalam enam bulan terakhir. Data dikumpulkan melalui kuesioner daring dan luring, kemudian dianalisis menggunakan Partial Least Squares–Structural Equation Modeling (PLS-SEM) dengan perangkat lunak SmartPLS 4.0. Hasil penelitian ini menunjukkan bahwa loyalitas konsumen Portobello Kota Semarang berpengaruh secara signifikan terhadap kualitas layanan dan terutama lingkungan outlet sebagai faktor paling dominan. Sementara itu, strategi digital marketing dan kualitas makanan tidak berpengaruh signifikan terhadap loyalitas konsumen. Temuan ini menegaskan bahwa kombinasi aktivitas digital marketing yang efektif dan pengalaman layanan yang berkualitas merupakan faktor utama dalam membangun loyalitas pelanggan pada brand kuliner lokal. Hasil penelitian ini diharapkan memberikan kontribusi akademik bagi pengembangan ilmu manajemen pemasaran, serta kontribusi praktis bagi pelaku usaha kuliner dalam merumuskan strategi pemasaran yang berkelanjutan.
The Influence of Work Environment, Communication Between Staff, and Motivation on the Performance of Management Staff at Aayan Hotel Manfour, Kardianus; Suryaputra, Ronald; Kusdyah, Ike
Journal of Management and Administration Provision Vol. 5 No. 3 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i3.721

Abstract

This study aims to analyze the influence of the work environment, communication between staff, and motivation on the performance of management staff at Hotel Aayan, Bali. The study used a quantitative approach with path analysis techniques processed using SmartPLS software version 4.0. The sample in this study was all 40 management staff, spread across five operational villa units of Hotel Aayan. The results of the analysis showed that communication between staff had a positive and significant effect on employee performance with a p-value of 0.040. In contrast, the work environment and motivation variables did not have a significant effect on staff performance because they had p-values ​​of 0.087 and 0.296, respectively. These findings indicate that effective internal communication is a key factor in improving the performance of management staff, while the work environment and motivation have not been statistically proven as the main determinants in the context of this study. The implications of this study emphasize the importance of strategies to strengthen communication between staff in human resource management in the hospitality sector.
Co-Authors Ananto, FX Sriwidodo Aritonang, Wernando Wilys Asriana kibtiyah Astiana, Astiana Astuti, Dea Dri Baeruma, Bobby Christian Bukhori, Moh Bukhori, Moh. Chotimah, Noer Chusnul Dany Moenindyah Handarini, Dany Moenindyah Dewi R, Widi Handarini, Dany M Haryanti Haryanti Hutabarat, Catharina Apriani Ike Kusdyah Rachmawati Kibtiyah, Asriana M. Handarini, Dany Manalu, Melva Herlina Sarma Uli MANFOUR, KARDIANUS Manubura, Yohanes Paulus Mega, Bunga Melvin, Regina Rahcmawati, Ike Kusdyah Riana Barus, Desire Rindyani, Vicka Ruspitasari , Widi Dewi Ruspitasari, Widi Dewi Setiawan, Yustinus Budi Simanjuntak, Mariati Surakhman, Robby Tesa, Angela Maria Febriani Widjaja, Kurniawan Yolanda