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Peran dan Strategi Public Relations Officer (PRO) dalam Mengoptimalkan Layanan Informasi RSUD dr. Zainoel Abidin di Banda Aceh Syarifah Chairunnisak
Konsensus : Jurnal Ilmu Pertahanan, Hukum dan Ilmu Komunikasi Vol. 2 No. 1 (2025): Februari : KONSENSUS : Jurnal Ilmu Pertahanan, Hukum dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konsensus.v2i1.637

Abstract

Quality information services in hospitals is an important element in increasing patient satisfaction and the image of the institution. The Public Relations Officer (PRO) plays a strategic role in managing communication between the hospital and the public. This research aims to explore the strategies implemented by PROs in improving the quality of information services at RSUD dr. Zainoel Abidin Banda Aceh. The public relations officer (PRO) strategy used is determining problems, compiling and planning work programs, taking action and communicating as well as evaluating work programs in hospitals and reviewed through strategic planning in the field of Public Relations by Cutlip-Center-Broom. The research method used was descriptive with a qualitative approach between PROs and several hospital employees, patients and patient families. The results of the investigation revealed that the strategies used by PRO RSUDZA and health services ranged from identifying problems, planning, to compiling work programs, such as online registration, electronic pharmacies (e-pharmacies), and community complaint centers. In addition, PRO RSUDZA deployed staff from the Hospital Health Counseling Service (PKRS) to carry out outreach and communication to inform the public about RSUDZA services and the availability of the RSUDZA tabloid newspaper "Lam Haba". PRO RSUDZA evaluates the work program carried out at the hospital. Obstacles faced by PRO RSUDZA include miscommunication and residents' complaints about long queues at registration and drug distribution counters. PRO RSUDZA's efforts aim to carry out all planned work programs to improve the quality of information services at RSUDZA Banda Aceh.
Transformasi Digital Sebagai Instrumen untuk Memperluas Aksesibilitas Layanan Publik Yuli Santri Isma; Depita Kardiati; Muslem Muslem; Sarrah Kurnia Fadhillah; Jamiati KN; Fitria Akmal; Syarifah Chairunnisak
JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE Vol. 6 No. 2 (2025): Juli: Journal of Administrative and Sosial Science (JASS)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jass.v6i2.1891

Abstract

This study analyzes the role of digital transformation as a strategic instrument to expand public service accessibility in Indonesia. Through a Systematic Literature Review (SLR) of open-access national journals and relevant policy documents from the last decade, the research highlights how digitalization, particularly e-government implementation, enhances service efficiency, transparency, and inclusivity. Key findings indicate that digital platforms like SP4N-LAPOR! have improved public responsiveness and accountability, especially during the COVID-19 pandemic. However, challenges such as infrastructure disparities, uneven digital literacy, bureaucratic resistance, and data security risks hinder optimal outcomes. The study concludes that digital transformation significantly supports public service reform but requires integrated strategies, including infrastructure development, digital literacy programs, inclusive regulations, and multi-stakeholder coordination. These recommendations aim to bridge the digital divide and ensure equitable access to public services across all regions and vulnerable groups.
Kritik Informasi di Era Digital : Pengabdian Masyarakat dalam Edukasi Anti-Hoaks bagi Pemuda Gampong Lamblang Manyang Depita Kardiati; Abdul Hafiz; Rauzi Ramazalena; Syarifah Chairunnisak; Reza Fahlevi; Muslem Muslem
SEWAGATI: Jurnal Pengabdian Masyarakat Indonesia Vol. 4 No. 2 (2025): Juni : SEWAGATI: Jurnal Pengabdian Masyarakat Indonesia
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/sewagati.v4i2.2556

Abstract

: The rapid development of information technology in the digital era has brought new challenges, particularly the widespread circulation of hoaxes among the public—especially among the younger generation who are active on social media but often lack adequate digital literacy skills. This community service initiative aims to strengthen the critical capacity of the youth in Gampong Lamblang Manyang through a participatory, educational approach. The method used is Participatory Action Research (PAR), involving youth in the planning, implementation, and evaluation stages of the program. The results show an increased understanding among participants regarding the characteristics of hoaxes and how to verify information. Behavioral changes were also observed in participants’ more thoughtful and responsible use of social media. They also demonstrated greater participation in critical discussions within the village and took the initiative to continue educational efforts independently through youth groups. This activity successfully fostered critical awareness, strengthened the role of youth as agents of information literacy, and encouraged collective concern for the importance of information filtering in the digital age.
INTEGRASI TEKNOLOGI INFORMASI DALAM SISTEM PEMERINTAHAN BERBASIS ELEKTRONIK: STUDI EVALUASI PADA DINAS KOMUNIKASI, INFORMATIKA DAN PERSANDIAN ACEH Kardiati, Depita; Hafiz, Abdul; KN, Jamiati; Isma, Yuli Santri; Chairunnisak, Syarifah; Fadhillah, Sarrah Kurnia; Akmal, Fitria
JOURNAL OF INFORMATICS AND COMPUTER SCIENCE Vol 11, No 1 (2025): APRIL 2025
Publisher : Ubudiyah Indonesia University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33143/jics.v11i1.4836

Abstract

Perkembangan teknologi informasi dan komunikasi telah mendorong transformasi digital dalam tata kelola pemerintahan, termasuk penerapan Sistem Pemerintahan Berbasis Elektronik (SPBE). Pemerintah Aceh, melalui Dinas Komunikasi, Informatika, dan Persandian Aceh, berupaya mengimplementasikan SPBE guna meningkatkan efisiensi, transparansi, dan akuntabilitas pelayanan publik. Namun, dalam penerapannya, masih terdapat kendala seperti keterbatasan sumber daya manusia, infrastruktur teknologi yang belum optimal, serta belum terintegrasinya berbagai aplikasi yang digunakan. Penelitian ini bertujuan untuk mengevaluasi implementasi SPBE di Dinas Komunikasi, Informatika, dan Persandian Aceh, mengidentifikasi hambatan yang dihadapi, serta memberikan rekomendasi strategis untuk meningkatkan efektivitas sistem pemerintahan berbasis elektronik di tingkat daerah. Penelitian ini menggunakan pendekatan deskriptif kualitatif. Data dikumpulkan melalui wawancara dan observasi langsu. Hasil penelitian menunjukkan bahwa implementasi SPBE di Dinas Komunikasi, Informatika, dan Persandian Aceh masih menghadapi beberapa kendala utama, di antaranya: keterbatasan sumber daya manusia dengan kompetensi teknis yang sesuai, belum optimalnya infrastruktur jaringan dan kapasitas bandwidth, serta kurangnya integrasi antar aplikasi pemerintahan yang menyebabkan duplikasi data dan ketidakefektifan layanan. Rekomendasi untuk meningkatkan efektivitas SPBE, direkomendasikan adanya penguatan kapasitas SDM melalui pelatihan berkala, peningkatan infrastruktur teknologi informasi, serta integrasi sistem dan aplikasi guna menciptakan layanan digital yang lebih efisien dan responsif terhadap kebutuhan masyarakat. 
PERBANDINGAN FRAMING MEDIA ONLINE DALAM PEMBERITAAN TARIF IMPOR AMERIKA SERIKAT TERHADAP INDONESIA Akmal, Fitria; Isma, Yuli Santri; KN, Jamiati; Chairunnisak, Syarifah; Kardiati, Depita; Fadhillah, Sarrah Kurnia
AT-TAWASUL Vol 4 No 2 (2025): At Tawasul
Publisher : Program Studi Komunikasi dan Penyiaran Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51192/ja.v4i2.2124

Abstract

The United States' import tariff policy against Indonesia in 2025 has sparked diplomatic dynamics and public debate, particularly after President Donald Trump announced a tariff reduction from 32% to 19%, accompanied by Indonesia's commitment to purchase Boeing aircraft, energy, and agricultural commodities from the United States. This study aims to compare the news framing of this policy in four national online media outlets: Kompas.com, Liputan6.com, CNBC Indonesia, and CNN Indonesia. The method used is Robert N. Entman's framing analysis, focusing on four framing elements: defining problems, diagnosing causes, making moral judgments, and suggesting remedies. The results show differences in perspective: Liputan6.com emphasizes diplomatic achievements, CNBC Indonesia links tariff reductions to trade-offs regarding purchasing obligations, Kompas.com emphasizes risks to industry and trade imbalances, while CNN Indonesia highlights four conditions for policy implementation. The study's conclusion confirms that media use framing to direct public interpretation, ranging from policy legitimacy to criticism of sovereignty, and confirms the relevance of Entman's model for analyzing political-economic issues in Indonesia
PENYULUHAN HUKUM TERHADAP PELAJAR DAYAH AR - RAUDHAH TAHFIZH AL-QURAN LHOKSEUMAWE TENTANG CYBERBULLYING DAN TINDAK PIDANA ITE Thani, Shira; Nur Aksa, Fauzah; Santri Isma, Yuli; Akmal, Fitria; Kardianti, Depita; Chairunnisak, Syarifah
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 8, No 7 (2025): MARTABE : JURNAL PENGABDIAN KEPADA MASYARAKAT
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v8i7.2661-2667

Abstract

Remaja yang menggunakan kemajuan teknologi informasi sebagai media pembelajaran dapat memberikan dampak positif dan negatif. Perundungan dunia maya (cyberbullying) adalah salah satu dampak negatif dari penggunaan media sosial. Dilatar belakangi oleh penelitian yang dilakukan U-Report Indonesia menggunakan 2.777 responden Indonesia dengan 97% rating tanggapan. Penelitian tersebul menunjukkan dari tanggapan responden indonesia dimana 45% orang mengaku pernah mengalami cyberbullying. Berdasarkan hal tersebut perlu memberikan pemahaman kepada remaja terkait dengan dampak dan ketentuan hukum dari cyberbullying ini. melakukan penyuluhan atau sosialisasi secara berkelanjutan kepada seluruh pelajar agar pelajar dapat mengerti dan memahami bagaimna bermedia sosial dengan baik adalah solusi yang diberikan. Sehingga dapat menimbukan kesadaran diri pelajar akan bahanya tindak pidana ITE termasuk cyberbullying. Perlunya pemahaman yang dan benar dalam bermedia sosial adalah hal yang sangat penting untuk dimulai sejak dini dan siajarkan di semua tingkatan, baik SD, SMP ataupun SMA. Bukan   hanya   bagaimana   cara   menggunakan   device   teknologi   atau menggunakan platform sosial media semata, namun juga etika dan cara berkomunikasi dalam bersosial media itu sendiri agar dapat tehindar dari cyberbullying.
Analisis Isi Konstruksi Media Massa Dalam Film “Alif, Lam, Mim” Husna, Asmaul; Hasan, Kamaruddin; Akmal, Fitria; Chairunnisak, Syarifah; Yunanda, Rizki; Muhibuddin
An-Nasyr Vol 12 No 1 (2025): An-Nasyr
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat, Institut Agama Islam (IAI) Al-Aziziyah Samalanga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54621/jn.v12i1.1039

Abstract

Tidak hanya sebagai hiburan semata, film juga sebagai edukasi serta membentuk pandangan dan pemahaman masyarakat terhadap berbagai isu dan fenomena sosial. Penelitian ini bertujuan untuk mengetahui bagaimana konstruksi media massa yang terdapat dalam film “Alif Lam Mim” dan hal apa saja yang memengaruhi konten dan narasi dalam pemberitaan di media massa. Penelitian ini menggunakan metode penelitian kualitatif , yaitu suatu proses penelitian yang menggunakan hasil data deskriptif baik dalam bentuk verbal maupun non verbal. Data diperoleh melalui studi literatur dan observasi mendalam melalui pemilihan adegan-adegan tertentu dari film tersebut sebagai objek analisis. Hasil penelitian menunjukkan bahwa media massa dalam film “Alif Lam Mim” telah melakukan konstruksi bahwa orang-orang yang mengenakan atribut agama seperti jubah, jenggot, dan bercadar adalah dicurigai sebagai pelaku teroris dan sosok yang patut diwaspadai. Penelitian ini juga mengungkapkan bahwa ada banyak faktor yang memengaruhi pemberitaan. Seperti struktur media, pengaturan editorial, norma dan nilai jurnalistik, konteks sosial dan politik, kepercayaan pada sumber berita, ketertarikan audiens, teknologi dan inovasi berita, dan kepentingan ekonomi.
Flexing sebagai Strategi Representasi Diri di Media Sosial: Studi Fenomenologis pada Mahasiswa Ilmu Komunikasi Universitas Malikussaleh Syarifah Chairunnisak; Sayed Ludhfi; Depita Kardiati; Fitria Akmal; Yuli Santri Isma; Jamiati KN; Sarrah Kurnia Fadhillah
Jurnal Ilmiah Teknik Informatika dan Komunikasi Vol. 5 No. 1 (2025): Maret-Juni : Jurnal Ilmiah Teknik Informatika dan Komunikasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juitik.v5i1.1189

Abstract

The phenomenon of flexing on social media is increasingly developing as a form of self-image, especially among students. Flexing is a behavior that displays certain achievements, wealth, or lifestyles with the aim of gaining social validation. This study aims to explore the subjective meaning of the flexing phenomenon on social media and its impact on the digital identity and social relations of Communication Science students at Malikussaleh University. Using a qualitative approach and phenomenological method, this study serves the experiences and meanings of students purposively from Communication Science students of the 2022 intake who actively use social media. The data collection technique was carried out through in-depth interviews, which were then analyzed thematically. The results of the study showed that students interpreted flexing as part of personal branding but also as a form of social pressure. Flexing can increase self-confidence and motivation, but also cause anxiety and feelings of insecurity due to social comparison. In the context of social interaction, flexing has ambivalent impacts, such as expanding social networks but can also create social distance. This study emphasizes the importance of digital literacy and reflective awareness in using social media in a healthy way.
Representasi Kelas Pekerja dalam Ilustrasi Digital Hari Buruh 1 Mei 2026 pada Akun Resmi Muhammadiyah di Platform X Sarrah Kurnia Fadhillah; Depita Kardiati; Fitria Akmal; Syarifah Chairunnisak; Yuli Santri Isma; Jamiati KN
Jurnal Kajian dan Penelitian Umum Vol. 4 No. 3 (2026): Juni: Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v4i3.2350

Abstract

A digital illustration by Muhammadiyah themed around May Day 2026, published on the X platform, has become an intriguing phenomenon in visual communication because it blends social criticism, Islamic values, and references to popular culture within a single compositional frame. This study aims to analyze the representation of the working class in these illustrations through three focuses: identifying denotative and connotative signs, uncovering the myths and ideologies at play, and understanding how Muhammadiyah constructs labor discourse through digital visual language. The study employs a qualitative approach using Roland Barthes’ semiotic analysis method, which encompasses three levels of signification: denotation, connotation, and myth. The findings reveal that at the denotative level, the illustrations depict everyday objects of the urban working class arranged in a bird’s-eye-view composition. At the connotative level, these signs construct layered representations encompassing dignified poverty, labor market exploitation, the hybridity of urban Muslim identity, theological legitimization through Quranic Surah At-Taubah 105, and a fundamental longing for a life of sufficiency without overtime. At the mythical level, the illustrations simultaneously operate four ideological discourses that are hegemonic, ambivalent, and resistant in nature. Overall, Muhammadiyah constructs an affirmative-empathic labor discourse by leveraging the digital aesthetics of the younger generation, yet does not explicitly advocate for structural transformation. These findings contribute to the study of Islamic communication semiotics and research on worker representation in Indonesian digital media.
Edukasi Anti-Bullying bagi Siswa Sekolah Dasar sebagai Upaya Menciptakan Lingkungan Belajar yang Aman dan Inklusif Depita Kardiati; Risna Dewi; Ferizaldi Ferizaldi; Syarifah Chairunnisak; Jamiati KN
Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Vol. 5 No. 2 (2026): Juni : Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia
Publisher : Sekolah Tinggi Ilmu Administrasi Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jppmi.v5i2.2604

Abstract

A safe and inclusive learning environment is an important factor in supporting the educational process. However, various forms of bullying behavior, such as teasing, giving negative nicknames, and social exclusion, are still found in schools and may hinder the creation of a comfortable and child-friendly learning environment. This community service activity aimed to improve students’ understanding of bullying and its impacts, as well as to instill the values of mutual respect as an effort to create a safe and inclusive learning environment. The activity was conducted at SD Negeri 2 Muara Batu, Aceh Utara Regency, through the XXXVIII Community Service and Empowerment Program (KKN-PPM) of Malikussaleh University in 2026. The methods used were educational and participatory approaches implemented through preparation, implementation, and evaluation stages. The activities were carried out through socialization sessions, discussions, question-and-answer sessions, simulations, and educational games. The results showed an improvement in students’ understanding of the forms, causes, and impacts of bullying, including verbal, physical, and social bullying. In addition, students demonstrated more positive attitudes, such as increased awareness of respecting differences, treating peers with respect, reducing teasing behavior, and developing empathy and concern for others. The activity also received positive responses from the school, as it was considered supportive of character education and the creation of a more conducive learning atmosphere. Therefore, anti-bullying education through educational and participatory approaches can serve as an effective strategy for creating a safe, comfortable, and inclusive learning environment for elementary school students.