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All Journal Jurnal Master Pariwisata (JUMPA) TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Applied Sciences in Travel and Hospitality Journal of Mandalika Review LACULTOUR: Journal of Language and Cultural Tourism Indonesian Journal of Applied and Industrial Sciences (ESA) Eduvest - Journal of Universal Studies Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Journal of Applied Science in Tourism Destination TRJ (Tourism Research Journal) Journal of Travel and Leisure
I Gede Ngurah Primanda S Rahadiarta
Politeknik Pariwisata Bali
Aerospace Engineering Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Neuroscience Social Sciences Other

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Work Efficiency Through Systems: A Study of Tourplan Access in Discova's Customer Experience Team Ni Komang Putri Widiantari; Made Artajaya; I Gede Ngurah Primanda S Rahadiarta
J-TRUE: Journal of Travel and Leisure Vol. 2 No. 2 (2025): J-TRUE: Journal of Travel and Leisure
Publisher : P3M Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v2i2.2347

Abstract

This study aims to examine how limited system access impacts employee work efficiency in the Customer Experience Department of Discova travel agency. Along with the increasing demand for fast and precise customer service, limited access to systems TourPlan and other supporting platforms is a significant obstacle in daily operations. This research uses a descriptive qualitative approach with data collection techniques through in-depth interviews, field observations, literature studies, and documentation. The results showed that technical constraints such as log in limitations, non-user-friendly systems, and slow system performance, directly reduce productivity and customer service quality. In addition, non-technical factors such as team communication and work culture also affect overall efficiency. As a solution, optimization of the system infrastructure is required, including increased log in capacity, system integration, and periodic training for employees. This research provides strategic recommendations to improve work efficiency through technical improvements and human resource competency development in order to support superior service quality in the travel agency industry.
Displacement, bricolage, and resilience: Urban gentrification and cultural transformation in Bali's tourism villages Ida Bagus Putu Puja; Putu Ayu Aryasih; Ni Putu Evi Wijayanti; I Gede Ngurah Primanda S Rahadiarta
Journal of Applied Sciences in Travel and Hospitality Vol. 9 No. 2 (2026): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v9i2.208-228

Abstract

This study addresses a specific gap in tourism-gentrification research: although Bali has been widely discussed as a cultural tourism destination, few studies comparatively trace how tourism-led gentrification operates across villages positioned at different stages of socio-spatial transformation. By examining Canggu, Ubud, and Sidemen as advanced, mature, and early/emergent cases, the study offers a staged comparative account of how displacement, cultural adaptation, and resilience develop over time. Using a qualitative multi-method design, the research combines nine months of ethnographic fieldwork, fifty semi-structured interviews with residents, entrepreneurs, customary leaders, and officials, and analysis of policy and land-use documents. Data were examined through reflexive thematic analysis. Findings show that cultural displacement occurs through commodification of ritual space, speculative conversion of agricultural and customary land, and changing measures of community success and belonging. Communities respond through cultural bricolage, including ritual rescheduling, cooperative enterprises, and digital cultural representation. The theoretical contribution lies in reframing resilience as a finite and gradually depleted community resource rather than a stable attribute, while extending gentrification theory beyond class and property relations to include cosmological, customary, and identity-based forms of displacement. The study recommends early Cultural Impact Assessments, stronger adat and subak land protection, multi-stakeholder village tourism forums, and cultural entrepreneurship within vocational tourism education.
Beyond the Ship: A 4M Framework Analysis of Safety Risks and Tour Guide Preparedness in Shore Excursion Anak Agung Istri Ratih Pradnyaswari; I Gede Ngurah Primanda S Rahadiarta; Putu Ayu Aryasih
Jurnal Penelitian Pariwisata Vol 10 No 2 (2026): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v10i2.317

Abstract

Safety incidents during shore excursions can disrupt cruise itineraries and threaten tourist well-being. This study examines incident-related factors and tour guide preparedness at Company A, a destination management company operating in Bali. A qualitative descriptive design combined content analysis of 45 incident reports from 2025 with semi-structured interviews with 12 purposively selected guides who had handled or witnessed incidents. Data were organized using the 4M framework: man, machine, material, and method/management. Material factors accounted for 22 report classifications and 20 interview mentions, followed by man factors with 17 classifications and eight mentions. Machine factors appeared in six reports and no interview mentions. No method/management factors appeared in the frequency summary, although interview narratives identified communication and warning-sign weaknesses. Interview mentions were not treated as additional incidents. Guide preparedness involved safety knowledge, preventive briefings, first aid, and reporting, but access to formal training varied. The findings support coordinated improvements in destination infrastructure, risk communication, equipment checks, and recurring guide training. These priorities offer a context-specific basis for safer shore excursion operations rather than a causal estimate of incident risk. Keywords: shore excursion, tour guide preparedness, safety risk management, 4M approach
Co-Authors Anak Agung Ayu Ratih Kesumadewi Anak Agung Istri Ratih Pradnyaswari Anak Agung Putu Agung Suryawan Wiranatha Artajaya, Made Aspariyanthi, Ni Luh Putu Pradiayu Darmiati, Made Gusti Putu Gede Aditya Putra Wibawa I Nyoman Sunarta Ida Bagus Putu Puja Ida Bagus Putu Puja Made Artajaya Made Darmiati Ni Kadek Maharani Artha Ni Komang Putri Widiantari Ni Komang Putri Widiantari Ni Luh Dea Enjelita Ni Luh Dea Enjelita Ni Luh Putu Pradiayu Aspariyanthi Ni Putu Evi Wijayanti Paulus, Eleazar Immanuel Pradnyaswari, Anak Agung Istri Ratih Putu Ayu Aryasih Putu Gde Arie Yudhistira Putu Surya Laksana Rahjasa