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All Journal E-Journal Of Cultural Studies JURNAL KEPARIWISATAAN Journal Of Management Science (JMAS) Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Gastronomi Indonesia Journal of Tourism Economics and Policy Jurnal Pengabdian Kepada Masyarakat MAKARDHI Global Research on Tourism Development and Advancement (GARUDA) Journal of Hospitality Accommodation Management Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Jurnal Ilmiah Hospitality Management Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Eduvest - Journal of Universal Studies Journal of Tourism and Hospitality Analysis Journal of Travel and Leisure
Artajaya, Made
Poltekpar Bali
Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Neuroscience Public Health Social Sciences Other

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PENGARUH MOTIVASI PERJALANAN TERHADAP PENINGKATAN KUALITAS HIDUP WISATAWAN DOMESTIK DALAM MELAKUKAN PERJALANAN WISATA SPIRITUAL ( STUDI KASUS PADA PESERTA TIRTA YATRA KE INDIA) Septia Fitriani, Kadek; Made Artajaya
Jurnal Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Vol 10 No 1 (2025): Volume 10 No 1
Publisher : UHN IGB Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/pariwisata.v10i1.4033

Abstract

Tourism is a traveling activity that involves several aspects, such as individuals, activities and facilities. One type of tourism that people want to do is spiritual tourism. This study involved participants who bought pilgrim packages at Lila Travel using casual associative research with quantitative techniques, the primary data in this study were the results of a questionnaire involving 118 respondents, the secondary data in this study were sourced from books and journals. The data analysis technique in this study uses the SEM PLS analysis method and validity and reliability tests. The results of this study indicate that simultaneously travel motivation and spiritual tourism experience have a positive and significant effect on the life satisfaction of tourists who have carried out spiritual tourism trips with lila travel. Further researchers are advised to be able to add other variables that are not contained in this study in order to increase new knowledge and insights. Keywords : Travel Motivation, Traveler Life Satisfaction, Spiritual Tourism
Pengaruh Job Insecurity dan Workload Terhadap Job Performance Karyawan Sebuah Resort di Tabanan Artajaya, Made; Lindisari, Komang Indah
Stupa Vol 6 No 2 (2024): Global Research on Tourism Development and Advancement (GARUDA)
Publisher : Prasetiya Mulya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/garuda.6.2.143-149

Abstract

Job performance is the primary issue at WakaGangga Resort Tabanan. The decline in job performance is evident from the job performance appraisal, which indicates that employees cannot perform their tasks optimally. The author broadly identifies the main causes of this issue as employees feeling insecure about their jobs and experiencing excessive workloads. This study was conducted at WakaGangga Resort Tabanan. The data analysis method used in this research is multiple linear regression, with questionnaires distributed to 50 employees. The sampling technique employed is the saturated sampling technique. The results of this study indicate that job insecurity has a significant partial effect on job performance. Similarly, workload also has a partially significant impact on job performance. Furthermore, both job insecurity and workload have a significant simultaneous effect on job performance.
The effect of service quality, facilities and environmental cleanliness on tourist satisfaction at the fire flies garden tourist attraction, taro tourism village Pinaria, Ni Wayan Chintia; Kalpikawati, Ida Ayu; Artajaya, Made; Febrianto, I Gusti Agung
Junal Ilmu Manajemen Vol 8 No 2 (2025): April: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v8i2.681

Abstract

This study aims to analyze the effect of service quality, facilities, and environmental cleanliness on tourist satisfaction at The Fire Flies Garden. This research uses quantitative and qualitative methods, with primary data obtained through a Likert scale-based questionnaire (1-5) to tourists and interviews with managers. The sampling technique used Accidental Sampling with 60 respondents. Data analysis was conducted using multiple linear regression with the help of SPSS. The results showed that service quality, facilities, and environmental cleanliness have a positive and significant influence on tourist satisfaction, both partially and simultaneously. Tourists are satisfied with the services provided, adequate facilities, and environmental cleanliness that is maintained. The research conclusion confirms that these three variables play an important role in improving the tourist experience and sustainability of tourist destinations.
Pengaruh Pelatihan dan Komunikasi Internal terhadap Employee Engagement pada Departemen Makanan dan Minuman di Masa Pandemi Covid-19 Yuda, I Wayan Prananda Hendra; Artajaya, Made; Hardina, Hardina
Journal of Tourism and Hospitality Analysis (JoTHA) Vol. 1 No. 1 (2024): Journal of Tourism and Hospitality Analysis
Publisher : HeadWay Research & Developemnt

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze (1) the effect of training on employee engagement, (2) the effect of internal communication on employee engagement, and (3) the effect of training and internal communication simultaneously on employee engagement at the Hotel in Bali during  Covid-19 pandemic. The number of samples in this study were 38 respondents using the saturated sample technique. Data was collected by distributing questionnaires to respondents using Google Form as the media. The data analysis technique used is the Classical Assumption Test, Multiple Linear Regression Analysis, t-test, F-test, Coefficient of Determination, and Effective Contribution which were tested using the SPSS version 25 program. The results of this study indicate that (1) the training variable partially has a positive and positive effect. significant on employee engagement variable with t-count > t-table (2.053 > 1.689) and Sig. 0.048 < 0.05. (2) the internal communication variable partially has a positive and significant effect on exit intentions with a t-count < t-table (10.558 < 1.689) and a Sig value. 0.000 < 0.05, and (3) training and internal communication simultaneously have a positive and significant effect on employee engagement with a significance of 0.000
Analysis the Causes of High Food Costs and Food Cost Control Strategies at the Food and Beverage Product Department at the Four Points Hotel by Sheraton Bali Made Artajaya; Made Wahyu Chikara Wijaya; I Gusti Agung Febrianto
Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Vol. 4, No 2 August (2022)
Publisher : Politeknik Pariwisata Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v4i2.173

Abstract

The hotel's second largest revenue is food and beverage revenue. Four Points by Sheraton Bali Ungasan benefit from the sale of food and beverages, the income can be achieved maximally if the control of food cost effectively and efficiently. The objective of this study was to determine the cause of the high food cost at Four Points by Sheraton Bali Ungasan in 2020 and to determine the food cost control strategy by the food and beverage product department. Based on the percentage comparison between standard food costs and actual food costs period JanuaryDecember 2020, there is a difference of 4.03%. This study uses a qualitative descriptive analysis technique of triangulation of sources using the theory of Dittmer, Ojugo, and Wiyasha. The results of this study indicated the purchasing section was not applied standard purchase specifications and standard prices. The receiving section did not check the quality and quantity of food from suppliers. Foodstuff storage did not apply FIFO and the storage space did not mind the feasibility and temperature. The issuing section did not apply storeroom requisition. The kitchen section did not apply the standard yield, standard recipe and standard portion size optimally, this causes high food costs.
Sustainable Tourism Development in Nusa Penida: Inclusive, Digital, and Sustainable Strategies Laksana Rahjasa, Putu Surya; Darmiati, Made; Artajaya, Made; Primanda S Rahadiarta, I Gede Ngurah; Wijayanti, Ni Putu Evi; Aryasih, Putu Ayu
Eduvest - Journal of Universal Studies Vol. 5 No. 12 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i12.52221

Abstract

This study analyses the potential, challenges, and strategies for sustainable tourism development in Nusa Penida through a SWOT approach supported by field observations and semi-structured interviews. This study uses a descriptive qualitative method with data collected from field practice activities of students of the Travel and Tourism Business Study Program, Bali Tourism Polytechnic, in June 2025. The SWOT analysis was formulated into an IFAS and EFAS matrix, and validated by triangulation using literature and reports from relevant agencies. The results show that Nusa Penida has key strengths in the form of iconic natural beauty and strong local cultural potential, but faces serious challenges such as limited infrastructure, minimal public facilities, limited human resource capacity, and pressure on the environment. The IFAS and EFAS results place Nusa Penida in the aggressive quadrant, indicating the need to leverage internal strengths to capture significant external opportunities. Recommended development strategies include strengthening infrastructure and safety, digitizing tourism services, developing inclusive tourism packages, increasing local human resource capacity, and community-based environmental conservation. With a collaborative and sustainable approach, Nusa Penida has the potential to become a leading tourist destination that is resilient, inclusive, and adaptive to the dynamics of global tourism.
Customer Care Representative Service Strategies for Tourists’ Comfort While Vacationing in Bali: A Case Study at Travel Agent Company X MAHENDRA, Putu Ferry Krisna; ARTAJAYA, Made; BYOMANTARA, Dewa Gede Ngurah
Journal of Tourism Economics and Policy Vol. 6 No. 1 (2025): Journal of Tourism Economics and Policy (January - March 2026) - In Press
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jtep.v6i1.1678

Abstract

This study aims to analyze the service strategies implemented by Customer Care Representatives (CCR) to enhance tourists’ comfort while vacationing in Bali. High-quality CCR service is a key determinant of positive travel experiences, particularly amid intensifying competition in the tourism industry. This research employs a descriptive qualitative method, collecting data through interviews, observations, and documentation. Data were analyzed using a SWOT approach and the TOWS strategy matrix to formulate appropriate strategic actions. The findings indicate that service strengths lie in a personalized approach, effective communication, and the use of technologies such as WhatsApp and Google Translate. Identified weaknesses include limited human resources in foreign-language proficiency and the absence of standardized, uniform service procedures. Opportunities arise from strong inbound tourist interest and advances in digital technology, whereas threats stem from competition with online, platform-based services (OTAs). The resulting TOWS strategies include optimizing service digitalization, conducting regular staff training, and strengthening service SOPs. These strategies demonstrably support smooth trip execution and improve tourists’ comfort during their stay in Bali. The study is expected to serve as a reference for tourism industry practitioners—particularly travel agencies—in designing more effective and sustainable service strategies.
Work Efficiency Through Systems: A Study of Tourplan Access in Discova's Customer Experience Team Ni Komang Putri Widiantari; Made Artajaya; I Gede Ngurah Primanda S Rahadiarta
J-TRUE: Journal of Travel and Leisure Vol. 2 No. 2 (2025): J-TRUE: Journal of Travel and Leisure
Publisher : Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v2i2.2347

Abstract

This study aims to examine how limited system access impacts employee work efficiency in the Customer Experience Department of Discova travel agency. Along with the increasing demand for fast and precise customer service, limited access to systems TourPlan and other supporting platforms is a significant obstacle in daily operations. This research uses a descriptive qualitative approach with data collection techniques through in-depth interviews, field observations, literature studies, and documentation. The results showed that technical constraints such as log in limitations, non-user-friendly systems, and slow system performance, directly reduce productivity and customer service quality. In addition, non-technical factors such as team communication and work culture also affect overall efficiency. As a solution, optimization of the system infrastructure is required, including increased log in capacity, system integration, and periodic training for employees. This research provides strategic recommendations to improve work efficiency through technical improvements and human resource competency development in order to support superior service quality in the travel agency industry.
Co-Authors Ayu Aryasih, Putu Byomantara, Dewa Gede Ngurah Candra Rismayati, Ni Luh Candra Rismayati, Ni Luh Candra Rismayati, Ni Luh Darmiati, Made Elisabeth Diora Jasmine Febrianto, I Gusti Agung Hardina, Hardina I Gede Mudana I Gede Ngurah Primanda S Rahadiarta I Gede Ngurah Primanda S Rahadiarta I Gusti Agung Febrianto I Ketut Surata I Putu Esa Widaharthana Ida Ayu Kalpikawati Ida Bagus Maha Putra Kadek Novie Krisna Yanti Kalpikawati, Ida Ayu Laksana Rahjasa, Putu Surya Lindisari, Komang Indah Lukia Zuraida Made Wahyu Chikara Wijaya Made Wahyu Chikara Wijaya Mahendra, Putu Ferry Krisna Ni Kade Juli Rastitiati Ni Komang Putri Widiantari Ni Luh Candra Rismayati Ni Made Dwi Oktavianthi Ni Putu Evi Wijayanti Ni Wayan Chintia Pinaria pinaria, ni wayan chintia Pratama, Akbar Septia Fitriani, Kadek Susianti, Hartanti Woro Wiyaniti, Dewa Ayu Diah Oka Yuda, I Wayan Prananda Hendra