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<![CDATA[TUNTUTAN KERJA PRAMUWISATA BERBAHASA JERMAN DALAM ERA GLOBALISASI PADA BIRO PERJALANAN WISATA DI KABUPATEN BADUNG ]]>
<![CDATA[Made Artajaya]]>
<![CDATA[ Jurnal Ilmiah Hospitality Management Vol 7 No 1 (2016) ]]>
Publisher : <![CDATA[Institut Pariwisata dan Bisnis Internasional ]]>
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DOI: 10.22334/jihm.v7i1.101
<![CDATA[Many new establishments of tour travel in Bali that their target market is tourists from Germany affecting a competitive business among those tour and travel agency. The impact is reducing amount of German tourists using the service of tour travel which directly affecting the intensity of work of Germany tour guide. Therefore, there is a demand for the tour guides who work at tour travel agency to work more professional to face the competitiveness among themselves. This research is aimed to describe and analyze the problem of demand of professional work by Germany tour guide who work at the tour travel establishment in Badung regency, in this global era. Some theories used to support this research such as the hegemony theory, social practical theory, and communicative act eclecticly theory. The demand for working professionally in this global era means of the need to force themselves as the Germany tour guide in completing their job. On the other hands, the tour guide should add their knowledge of Germany language, as well as knowledge of guiding.]]>
<![CDATA[Pengaruh Lingkungan Kerja dan Motivasi Kerja Terhadap Kinerja Karyawan di Golden Tulip Jineng Resort Bali Pada Masa Pandemi Covid-19 ]]>
<![CDATA[Elisabeth Diora Jasmine]]>;
<![CDATA[Ida Ayu Kalpikawati]]>;
<![CDATA[Made Artajaya]]>;
<![CDATA[Ni Wayan Chintia Pinaria]]>
<![CDATA[ Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM) ]]>
Publisher : <![CDATA[Program Studi Manajemen Divisi Kamar ]]>
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DOI: 10.52352/jham.v2i1.1001
<![CDATA[This study aims to analyze the influence of the work environment and work motivation on employee performance at Golden Tulip Jineng Resort Bali during the Covid-19 Pandemic. The data collection technique used a questionnaire that was distributed to 40 hotel employees in the housekeeping department. The data from the questionnaire spread were analyzed using multiple linear regression. The results of the analysis show that (1) the work environment has a positive and significant effect on employee performance with a significance value of 0.002 < 0.1 (2) Work motivation has a positive and significant effect on employee performance with a signification value of 0.000 < 0.1. (3) There is a positive and significant influence together between the variables of work environment and work motivation on employee performance with a significance value of 0.000 <0.01 and a coefficient of determination of 63.7%. In this study, from the aspect of the work environment, it is expected to be one of the management's focuses to improve the employee's work environment, so that employees can work more productively and provide better results.]]>
<![CDATA[Peran Dining Experience Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Di Restoran Mywarung Pererenan ]]>
<![CDATA[Ida Bagus Maha Putra]]>;
<![CDATA[Made Artajaya]]>;
<![CDATA[I Gusti Agung Febrianto]]>
<![CDATA[ JURNAL GASTRONOMI INDONESIA Vol 11 No 1 (2023): Jurnal Gastronomi Indonesia ]]>
Publisher : <![CDATA[Pusat Penelitian & Pengabdian kepada Masyarakat Politeknik Pariwisata Bali ]]>
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DOI: 10.52352/jgi.v11i1.732
<![CDATA[This study aims to the effect of dining experience on customer loyalty, examine the effect of dining experience on customer satisfaction, the effect of customer satisfaction on customer loyalty, and the effect of customer satisfaction. dining experience on customer loyalty with customer satisfaction. as a mediating variable. Data collection using the questionnaire method. The population in this study were customers who had visited, ate and had a customer loyalty card at the MyWarung Pererenan restaurant by walk-in in 2020 as many as 12,639 people. The technique used in this research is purposive sampling which aims to determine the sample with the criteria of customers who have visited and dined and provide a positive online review at the MyWarung Pererenan restaurant. The number of samples is 100 people and all of them provide answers. The analytical technique used Sobel test. The results showed that the dining experience had a positive and significant effect on customer loyalty, the dining experience had a positive and significant effect on customer satisfaction, customer satisfaction had a positive and significant effect on customer loyalty, and customer satisfaction had a positive and significant effect on customer satisfaction. mediation on the relationship between dining experience and customer loyalty.]]>
<![CDATA[Sosialisasi Pemahaman Pariwisata dan Sikap Dasar Hospitaliti dalam Membangun Kawasan Pariwisata Perdesaan Di Kecamatan Tegallalang, Gianyar-Bali ]]>
<![CDATA[Ni Kade Juli Rastitiati]]>;
<![CDATA[I Ketut Surata]]>;
<![CDATA[Made Artajaya]]>
<![CDATA[ Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 3 No. 1 (2023): Jurnal Pengabdian Kepada Masyarakat MAKARDHI ]]>
Publisher : <![CDATA[Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali ]]>
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DOI: 10.52352/makardhi.v3i1.1021
<![CDATA[One of the duties and responsibilities of Higher Education in Indonesia  is conducting communinity service. Referring to the responsibility, the Study Program of Hospitality Business held a community service in the Vilage of Kenderan, Tegallalang District, Gianyar Regency. The form of the service was socialization on Tourism Understanding and Basic Hospitality Attitudes in order to build Rural Tourism Destination. The community service was done in Kayangan Villa, Kenderan Village Gianyar on 28-29 October 2021. The objectives of the program was to build the tourism awareness and hospitality attitude of the society which were required in developing the rural tourism in Tegallalang District which included three villages, namely: Tegallalang, Taro and Kenderan (Tricovillage). By having the awareness and attitude, it is hoped that the society will be actively take a part in the rural tourism development.  ]]>
<![CDATA[Pengaruh Organizational Justice dan Employee Engagement terhadap Organizational Citizenship Behavior Karyawan ]]>
<![CDATA[Artajaya, Made]]>;
<![CDATA[Pratama, Akbar]]>
<![CDATA[ Stupa Vol 2 No 2 (2020): Global Research on Tourism Development and Advancement (GARUDA) ]]>
Publisher : <![CDATA[Prasetiya Mulya Publishing ]]>
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DOI: 10.21632/garuda.2.2.119-132
<![CDATA[The management of InterContinental Bali Resort applies two policies, which are organizational justice and employee engagement that expected to be able to improve organizational citizenship behavior in ought to increase employee performance, especially those dealing directly with guests, one of it is F&B Service Department. This study aims to analyze the influence of organizational justice and employee engagement on organizational citizenship behavior partial and simultaneous F&B Service Department employees at InterContinental Bali Resort. Determination of samples using saturated sample techniques totaling 78 respondents. Data collection techniques used were questionnaires. This research was conducted using multiple linear regression analysis techniques, t-test, F-test and determination coefficient analysis (R2) with the help of SPSS version 22. The results of the analysis showed that (1) organizational justice (X1) had a positive and significant effect partial to organizational citizenship behavior (Y), (2) employee engagement (X2) has a positive and significant effect partially on organizational citizenship behavior (Y), and (3) organizational justice (X1) and employee engagement (X2) positive and significant influence simultaneously on organizational citizenship behavior (Y). The results of the coefficient of determination analysis (R2) show that organizational justice and employee engagement has an effect of 59.7% on organizational citizenship behavior, while the remaining 40.3% is influenced by other variables not discussed in this study.]]>
<![CDATA[RETRACTED: Pengaruh Stres Kerja yang Dimoderasi Kecerdasan Emosional pada Kepuasan Kerja di Sebuah Hotel ]]>
<![CDATA[Wiyaniti, Dewa Ayu Diah Oka]]>;
<![CDATA[Widaharthana, I Putu Esa]]>;
<![CDATA[Artajaya, Made]]>
<![CDATA[ Stupa Vol 6 No 2 (2024): Global Research on Tourism Development and Advancement (GARUDA) ]]>
Publisher : <![CDATA[Prasetiya Mulya Publishing ]]>
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DOI: 10.21632/garuda.6.2.55-62
<![CDATA[Research the Effect of Job Stress on Job Satisfaction Moderated by Emotional Intelligence took place at the Hilton Garden Inn Bali Ngurah Rai Airport. The purpose of this study is to find out whether there is a moderating role of the variable emotional intelligence on the relationship of work stress with job satisfaction. The methods of collecting data is through the questionnaires distribution to employees who are at the staff and supervisor level in Hilton Garden Inn Hotel Ngurah Rai Airport. There are 90 set of questionnaires distributed to the respondents. The techniques of analyzing data that used in this research are simple linear regression analysis and tiered linear regression analysis. The findings of this research shows that there is a significant effect caused by work stress on job satisfaction by 27.1% with the rest being other variables that not discussed in this research. Also in this study it was found that there is a moderating role in the emotional intelligence variable which can weaken the effect caused by work stress on job satisfaction as evidenced by the results of the t value = -3.003 <t table (0.05, 89) = -1.99.]]>
<![CDATA[PENGARUH MOTIVASI PERJALANAN TERHADAP PENINGKATAN KUALITAS HIDUP WISATAWAN DOMESTIK DALAM MELAKUKAN PERJALANAN WISATA SPIRITUAL ( STUDI KASUS PADA PESERTA TIRTA YATRA KE INDIA) ]]>
<![CDATA[Septia Fitriani, Kadek]]>;
<![CDATA[Made Artajaya]]>
<![CDATA[ Jurnal Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Vol 10 No 1 (2025): Volume 10 No 1 ]]>
Publisher : <![CDATA[UHN IGB Sugriwa Denpasar ]]>
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DOI: 10.25078/pariwisata.v10i1.4033
<![CDATA[Tourism is a traveling activity that involves several aspects, such as individuals, activities and facilities. One type of tourism that people want to do is spiritual tourism. This study involved participants who bought pilgrim packages at Lila Travel using casual associative research with quantitative techniques, the primary data in this study were the results of a questionnaire involving 118 respondents, the secondary data in this study were sourced from books and journals. The data analysis technique in this study uses the SEM PLS analysis method and validity and reliability tests. The results of this study indicate that simultaneously travel motivation and spiritual tourism experience have a positive and significant effect on the life satisfaction of tourists who have carried out spiritual tourism trips with lila travel. Further researchers are advised to be able to add other variables that are not contained in this study in order to increase new knowledge and insights. Keywords : Travel Motivation, Traveler Life Satisfaction, Spiritual Tourism]]>
<![CDATA[Pengaruh Job Insecurity dan Workload Terhadap Job Performance Karyawan Sebuah Resort di Tabanan ]]>
<![CDATA[Artajaya, Made]]>;
<![CDATA[Lindisari, Komang Indah]]>
<![CDATA[ Stupa Vol 6 No 2 (2024): Global Research on Tourism Development and Advancement (GARUDA) ]]>
Publisher : <![CDATA[Prasetiya Mulya Publishing ]]>
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DOI: 10.21632/garuda.6.2.143-149
<![CDATA[Job performance is the primary issue at WakaGangga Resort Tabanan. The decline in job performance is evident from the job performance appraisal, which indicates that employees cannot perform their tasks optimally. The author broadly identifies the main causes of this issue as employees feeling insecure about their jobs and experiencing excessive workloads. This study was conducted at WakaGangga Resort Tabanan. The data analysis method used in this research is multiple linear regression, with questionnaires distributed to 50 employees. The sampling technique employed is the saturated sampling technique. The results of this study indicate that job insecurity has a significant partial effect on job performance. Similarly, workload also has a partially significant impact on job performance. Furthermore, both job insecurity and workload have a significant simultaneous effect on job performance.]]>
<![CDATA[The effect of service quality, facilities and environmental cleanliness on tourist satisfaction at the fire flies garden tourist attraction, taro tourism village ]]>
<![CDATA[Pinaria, Ni Wayan Chintia]]>;
<![CDATA[Kalpikawati, Ida Ayu]]>;
<![CDATA[Artajaya, Made]]>;
<![CDATA[Febrianto, I Gusti Agung]]>
<![CDATA[ Junal Ilmu Manajemen Vol 8 No 2 (2025): April: Management Science and Field ]]>
Publisher : <![CDATA[Institute of Computer Science (IOCS) ]]>
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DOI: 10.35335/jmas.v8i2.681
<![CDATA[This study aims to analyze the effect of service quality, facilities, and environmental cleanliness on tourist satisfaction at The Fire Flies Garden. This research uses quantitative and qualitative methods, with primary data obtained through a Likert scale-based questionnaire (1-5) to tourists and interviews with managers. The sampling technique used Accidental Sampling with 60 respondents. Data analysis was conducted using multiple linear regression with the help of SPSS. The results showed that service quality, facilities, and environmental cleanliness have a positive and significant influence on tourist satisfaction, both partially and simultaneously. Tourists are satisfied with the services provided, adequate facilities, and environmental cleanliness that is maintained. The research conclusion confirms that these three variables play an important role in improving the tourist experience and sustainability of tourist destinations.]]>
<![CDATA[Pengaruh Pelatihan dan Komunikasi Internal terhadap Employee Engagement pada Departemen Makanan dan Minuman di Masa Pandemi Covid-19 ]]>
<![CDATA[Yuda, I Wayan Prananda Hendra]]>;
<![CDATA[Artajaya, Made]]>;
<![CDATA[Hardina, Hardina]]>
<![CDATA[ Journal of Tourism and Hospitality Analysis (JoTHA) Vol. 1 No. 1 (2024): Journal of Tourism and Hospitality Analysis ]]>
Publisher : <![CDATA[HeadWay Research & Developemnt ]]>
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<![CDATA[This study aims to analyze (1) the effect of training on employee engagement, (2) the effect of internal communication on employee engagement, and (3) the effect of training and internal communication simultaneously on employee engagement at the Hotel in Bali during Covid-19 pandemic. The number of samples in this study were 38 respondents using the saturated sample technique. Data was collected by distributing questionnaires to respondents using Google Form as the media. The data analysis technique used is the Classical Assumption Test, Multiple Linear Regression Analysis, t-test, F-test, Coefficient of Determination, and Effective Contribution which were tested using the SPSS version 25 program. The results of this study indicate that (1) the training variable partially has a positive and positive effect. significant on employee engagement variable with t-count > t-table (2.053 > 1.689) and Sig. 0.048 < 0.05. (2) the internal communication variable partially has a positive and significant effect on exit intentions with a t-count < t-table (10.558 < 1.689) and a Sig value. 0.000 < 0.05, and (3) training and internal communication simultaneously have a positive and significant effect on employee engagement with a significance of 0.000]]>
