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Kinerja Pelayanan di Dinas Pemberdayaan Perempuan dan Perlindungan Anak Kabupaten Gorontalo dalam Menangani Kasus Kekerasan terhadap Anak Nandita Filaria Haridji; Sri Yulianty Mozin; Rahmatia Pakaya
WISSEN : Jurnal Ilmu Sosial dan Humaniora Vol. 4 No. 2 (2026): Mei : WISSEN : Jurnal Ilmu Sosial dan Humaniora
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/wissen.v4i2.1636

Abstract

This study aims to examine the service performance of the Women’s Empowerment and Child Protection Agency (DPPPA) of Gorontalo Regency in handling cases of violence against children. The study focuses on addressing the service performance from several aspects; (a) productivity, (b) service quality, (c) responsiveness, (d) responsibility, and € accountability. This study was conducted based on the persistently high number of cases of violence against children, which require effective, responsive, and accountable public service handling from the local government. This study employed a qualitative method with a descriptive approach. Data collection techniques included observation, interviews, and documentation, while data analysis used the Miles and Huberman model, consisting of data reduction, data display, and conclusion drawing. The findings indicate that service productivity is fairly good, as reflected in a clear case-handling flow, though it remains constrained by limited human resources and cross-sector coordination. Service quality is considered positive in terms of empathetic attitudes and the availability of private service spaces; however, the quality of physical facilities and the availability of professional personnel still need improvement. Officers’ responsiveness is relatively quick at the initial stage, but follow-up information on cases is not consistently provided. Responsibility for implementing procedures is in accordance with standard operating procedures, although completion times are often lengthy. Meanwhile, administrative accountability functions well, but the transparency of information to victims still needs to be strengthened.
Analisis Kepemimpinan, Kecerdasan Emosional, dan Kualitas Pelatihan dalam Meningkatkan Efektivitas Pengambilan Keputusan dan Kinerja Personel Kepolisian Rahmatia Pakaya; Nur Fadli Umar; Nurifana Umar
Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan Vol. 3 No. 2 (2026): Mei: Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/desentralisasi.v3i2.1690

Abstract

The effectiveness of public organizations is strongly influenced by leadership quality and employee productivity. Effective leadership plays a crucial role in directing, supervising, and motivating members to achieve organizational goals optimally. This study aims to analyze public sector leadership practices at the Limboto Sector Police Office (Polsek Limboto) by focusing on four key aspects: decision-making, communication, supervision, and motivation. A descriptive qualitative approach was employed to gain an in-depth understanding of leadership implementation within the police organization. Research data were collected through observation, interviews, and documentation and analyzed using the data analysis model developed by Miles, Huberman, and Saldana. The findings indicate that the Head of Polsek Limboto applies an effective democratic leadership style that encourages member participation in organizational processes. Decision-making is conducted by considering input from personnel, while two-way communication enables the accommodation of aspirations and fosters harmonious working relationships. Furthermore, supervision is carried out in a disciplined yet persuasive manner and is supported by the consistent implementation of a reward and punishment system. This leadership approach has been proven to positively influence both the quality and quantity of personnel performance, thereby supporting the effective and sustainable achievement of organizational goals within the police institution.