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All Journal Journal International Inspire Education Technology (JIIET) World Psychology Al Irsyad: Jurnal Studi Islam International Journal of Educational Narratives Journal of Computer Science Advancements Journal of Selvicoltura Asean Journal of Tecnologia Quantica Cognitionis Civitatis et Politicae Islamic Studies in the World
Kaya, Cemil
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Religion Agriculture, Biological Sciences & Forestry Computer Science & IT Education Library & Information Science Physics Social Sciences Other

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DIGITAL GOVERNANCE AND PUBLIC SERVICE INNOVATION: CHALLENGES FOR CONTEMPORARY PUBLIC ADMINISTRATION Arslan, Murat; Toprak, Zeynep; Kaya, Cemil; Anjani Sapitri, Eka
Cognitionis Civitatis et Politicae Vol. 3 No. 1 (2026)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/politicae.v3i1.3548

Abstract

Digital governance has become a central strategy in contemporary public administration, driven by rapid technological advancements and increasing demands for efficient, transparent, and citizen-centered services. The integration of digital technologies promises to transform public service delivery; however, the extent to which these transformations result in meaningful innovation remains contested. The study aims to examine how digital governance influences public service innovation and to identify the institutional and organizational challenges that shape its effectiveness. A mixed-methods research design was employed, combining survey data from 120 public sector professionals with qualitative analysis of interviews and policy documents. Quantitative analysis was conducted using descriptive and inferential statistics, while qualitative data were analyzed through thematic coding to capture contextual dynamics. The findings reveal that digital governance significantly improves operational efficiency but has limited impact on citizen engagement and participatory outcomes. Evidence indicates that organizational capacity, leadership, and institutional culture play critical roles in mediating innovation processes, often constraining the transformative potential of digital technologies. The study concludes that digital governance should be understood as a socio-technical process requiring alignment between technology, institutions, and citizen needs, offering important implications for policy development and administrative reform.
Co-Authors Akbulut, Baran Anjani Sapitri, Eka Arslan, Murat Busnawir Busnawir Demir, Ahmet Erdo?an, Aylin Faizudin, Faizudin Fathorrahman Fathorrahman, Fathorrahman Hilmi Qosim Mubah Hossam, Ahmed Kara, Sevda Mohammad Ali Murat Arslan Nampira, Ardi Azhar Nazarov, Azamat Nur, Rejeki Putri, Agustin Andhika Toprak, Zeynep Y?lmaz, Hale Yildiz, Emine