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All Journal Inovator : Jurnal Manajemen JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Jurnal Disrupsi Bisnis International Journal of Economy, Education and Entrepreneurship (IJE3) International Journal of Engagement and Empowerment (IJE2) Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan International Journal of Multidisciplinary Research and Literature (IJOMRAL)
Wihartika, Doni
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Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Public Health Social Sciences Other

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Journal : Inovator : Jurnal Manajemen

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Analysis of the Quality of Package Delivery Services in the Decision to Use Postal Services Nurhaliza, Aida; Zaini, Oktori Kiswati; Wihartika, Doni
INOVATOR Vol 13 No 1 (2024): MARET
Publisher : prodima@fe.uika-bogor.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/inovator.v13i1.17665

Abstract

The purpose of this research are find out the service quality at PT. Pos Indonesia Cibinong and the decision customers to use package delivery services at PT. Pos Indonesia Cibinong. The kind of research used is exploratory descriptive. This study uses qualitative primary data and quantitative secondary data. The Determination of the sampling method of sample uses the method accidential. The method of analysis that used descriptive analysis that is data using application SPSS 22. Furthermore, using tabulation analysis. The result show that the service quality at PT. Pos Indonesia Cibinong already good, but for reliability of package delivery it is still not good because it produces 70.20% and it’s so small when compared to other statements, and then customers decide to use package delivery services at PT. Pos Indonesia Cibinong because of the distributors regarding the location and ease of accessing package information.
Co-Authors Ade Ratna Sari, Ade Ratna Aditya Yudha Primantoro, Aditya Yudha Agus Setyo Pranowo Aida Nurhaliza Andria, Ferdisar Andrianto, Nizam Mohammad Didit Ardianto Dion Achmad Armadi Fitra Syafaat Fitriyani, Syabrina Fredi Andria Gandung, Muhammad Hari Gursida Hendro Sasongko Imbron, Imbron Kurniawan, Prasetyo Luluatin, Zomrotul Mariam Muharam, Hari Nina Agustina, Nina Nurhaliza, Aida Oktori Kiswati Zaini Purnama, Indah Septiani, Fauziah Silviani, Leni Sofi’i, Imam Solihin, Dede Widia Astuti Xavieranisa, Najwa yusnita, nancy Zaini, Oktori Kiswati