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All Journal Jurnal Riset Kesehatan Jurnal Administrasi Kesehatan Indonesia Unnes Journal of Public Health Poltekita : Jurnal Ilmu Kesehatan PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Ners Jurnal Medika Hutama Jurnal Psikiatri Surabaya (Surabaya Psychiatry Journal) Jurnal Health Sains Indonesian Journal of Multidisciplinary Science Jurnal Locus Penelitian dan Pengabdian Jurnal Ilmu Kesehatan Masyarakat INJURITY: Journal of Interdisciplinary Studies Jurnal Indonesia Sosial Teknologi JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal ARSI : Administrasi Rumah Sakit Indonesia Journal of Indonesian Health Policy and Administration Poltekita: Jurnal Ilmu Kesehatan Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Basabih, Masyitoh
Fakultas Kesehatan Masyarakat, Universitas Indonesia
Aerospace Engineering Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Pengalaman Pasien dan Kepuasan Pasien di Fasilitas Pelayanan Kesehatan: Literature Review Haloho, Marisa Anggraini Indah Sari Br; Basabih, Masyitoh
Jurnal Ners Vol. 9 No. 2 (2025): APRIL 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i2.42165

Abstract

Penelitian ini bertujuan untuk mengeksplorasi hubungan antara pengalaman pasien dan kepuasan pasien dalam pelayanan kesehatan di rumah sakit melalui tinjauan literatur sistematis. Metode PRISMA digunakan untuk menyeleksi artikel dari basis data ProQuest, PubMed, dan Scopus selama periode 2014–2023. Hasil analisis menunjukkan bahwa pengalaman pasien berpengaruh signifikan terhadap kepuasan mereka. Faktor utama yang memengaruhi pengalaman dan kepuasan pasien meliputi komunikasi tenaga medis, kenyamanan fisik, responsivitas staf, serta manajemen nyeri. Studi ini juga menemukan bahwa kombinasi pengukuran pengalaman dan kepuasan pasien memberikan gambaran lebih komprehensif terhadap kualitas layanan kesehatan. Selain itu, pengalaman dan kepuasan pasien berdampak pada niat untuk merekomendasikan rumah sakit, keterlibatan pasien dalam pengambilan keputusan, dan loyalitas pasien. Hasil kajian ini menegaskan pentingnya pendekatan terpadu dalam mengevaluasi kualitas layanan kesehatan guna meningkatkan pelayanan yang lebih responsif dan berpusat pada pasien.
Analisis Waktu Tunggu Pelayanan Resep Pasien Rawat Jalan di Instalasi Farmasi Rumah Sakit Swasta Ditinjau dari Tingkat Kepuasan Pasien: Literature Review Mahury, Styfanni; Basabih, Masyitoh
Jurnal Ners Vol. 9 No. 3 (2025): JULI
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i3.45924

Abstract

Penelitian ini merupakan literature review yang menggunakan metode PRISMA untuk menganalisis pengaruh waktu tunggu pelayanan resep terhadap tingkat kepuasan pasien rawat jalan di instalasi farmasi rumah sakit swasta. Studi ini mengkaji berbagai literatur dari tahun 2015–2025 yang memenuhi kriteria inklusi seperti metode kuantitatif, akses terbuka dan relevansi topik. Hasil sintesis dari sepuluh artikel menunjukkan bahwa waktu tunggu pelayanan resep, baik obat jadi maupun racikan,sangat memengaruhi kepuasan pasien. Waktu tunggu yang singkat dan pelayanan yang efisien berkorelasi positif dengan meningkatnya kepuasan dan loyalitas pasien, sedangkan keterlambatan pelayanan dapat menurunkan persepsi kualitas layanan rumah sakit. Temuan ini menggarisbawahi pentingnya optimalisasi sumber daya dan SOP di instalasi farmasi untuk meningkatkan mutu layanan dan pengalaman pasien.
Exploring Patient Safety Risks in CAPD Services: A Qualitative Analysis Using Failure Mode and Effect Analysis (FMEA) Pratiwi, Anggika Yelzi; Basabih, Masyitoh; Mulyani, Fifi
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 14 No. 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v14i1.509

Abstract

Pasar Minggu Regional General Hospital is currently developing CAPD as a new service, which is a high-risk service involving healthcare professionals and patients themselves. This research aims to identify the risk of patient safety incidents using the FMEA method in CAPD at RSUD Pasar Minggu to prevent the incident risk. The research is qualitative research with an operational research approach. Data were obtained from primary sources through in-depth interviews and focus group discussion (FGD) and secondary data through a literature review. The result showed that the post-insertion process of peritoneal access and patient self-management in CAPD was the focus of the FMEA process. The priority risks were exit site/ tunnel infection, peritonitis infection, catheter obstruction, and leakage. The root cause of the risks is the incomplete CAPD service regulatory, education and re-education plans have not been implemented, and monitoring and evaluation have not been determined. Recommendations for preventing these risks include completing CAPD regulations in the service guidelines, optimizing patient education and re-education plans with CAPD training plan matrix and patient education poster, and establishing monitoring and evaluation procedures for CAPD patient care.
Analisis Kesiapan Implementasi Kebijakan Kelas Rawat Inap Standar Jaminan Kesehatan Nasional Rumah Sakit Umum Daerah DKI Jakarta Ilmansyah, Vicky Danis; Basabih, Masyitoh
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 4 (2025): JURNAL LOCUS: Penelitian & Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i4.4101

Abstract

Undang-Undang Nomor 40 Tahun 2004 tentang Sistem Jaminan Sosial Nasional menyebutkan kelas pelayanan rawat inap di rumah sakit diberikan berdasarkan kelas standar. Penelitian ini bertujuan untuk menganalisa kesiapan implementasi kebijakan Kelas Rawat Inap Standar Jaminan Kesehatan Nasional (KRIS JKN) di Rumah Sakit Umum Daerah (RSUD) DKI Jakarta tahun 2025 dan memberikan rekomendasi terkait hambatan dan kendala implementasi KRIS JKN. Penelitian ini menggunakan metode cross sectional dengan pendekatan kualitatif. Data dikumpulkan melalui telaah dokumen dan wawancara mendalam (indepth interview). Dari dua puluh sembilan RSUD di Provinsi DKI Jakarta, sebelas RSUD (38%) sudah memenuhi seluruh kriteria KRIS JKN. Pemenuhan kriteria paling sedikit yaitu kelengkapan tempat tidur berupa nurse call atau 2 kontak tanpa percabangan, kriteria kepadatan ruangan maksimal 4 tempat tidur atau jarak antar tempat tidur 1,5 meter. Penyebabnya adalah faktor keterbatasan luas ruangan dan area bangunan yang belum diperluas karena kurangnya perencanaan baik anggaran maupun pengajuan izin renovasi bangunan RSUD. Keberhasilan implementasi pemenuhan KRIS JKN sangat dipengaruhi peran masing-masing stakeholder mulai dari Pemerintah Pusat, Pemerintah Daerah, serta internal rumah sakit. Saran penelitian selanjutnya untuk menganalisa pemenuhan kriteria KRIS JKN di rumah sakit swasta di DKI Jakarta.
Reduction of Emergency Room Service Time at St. Carolus Summarecon Serpong Hospital, Indonesia with DMAIC Approach in 2023 Saputera, Christina; Basabih, Masyitoh
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 14 No. 2 (2025): August 2025
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v14i2.519

Abstract

Service time is one of the quality ER’s indicators that is still a problem in various hospitals. This study was conducted based on the ER’s quality indicator achievement, service time ≤ 3 hours at St. Carolus Summarecon Serpong Hospital which always does not reach the target (74,3% of the target > 90% of total ER inpatients) and is reinforced by the researcher’s search in SINTA indexed journals, there has been no research discussing the ER’s service time improvement using DMAIC interventions up to the control stage. The result using operational research design, blended method and probability sampling techniques (a sample of 32 ER patients) successfully identified unplanned discharges of inpatients to cleaning service staff, room entrustment policies, waiting lists for VIP rooms, and the lack of human resources for inpatient nurses, as the root cause of the problem, reducing lead time from 4:14 to 2:39:2 (↓ 37,4%) at the post-intervention stage and to 2:19:46 (↓ 12,1%) at the control stage; reduce non value-added activities from 1:38:19 to 32:22 (↓ 67,1%) at the post-intervention stage and to 25:23 (↓ 21,6%) at the control stage and successfully eliminate waste transport, reduce waste waiting time and lead time by 55%.
Effect of Establishing a Separate Outpatient Pharmacy Counter on Reducing Waiting Time in Mayapada Hospital Irham, Hanifan; Basabih, Masyitoh
Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Publisher : UI Scholars Hub

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Abstract

Pharmacy waiting time is one of the quality indicators that affects patient satisfaction in hospitals. One of the various efforts to reduce drug waiting times is adding outpatient pharmacies. This study aims to see whether the addition of pharmacies based on guarantors can reduce drug waiting times for outpatients. This is an observational study with a cross-sectional design. The sample included 11,703 patients who received prescriptions at Mayapada Hospital Bogor outpatient with insurance and private coverage. Data were collected over four months, two months before and two months after the separation of pharmacies. Waiting time data were obtained from the hospital’s Health Information System (HIS). Univariate analysis showed that most patients visited the hospital during the noon shift (51.1%). Patients with private coverage dominated at 50.8% and non-compounding drugs dominated at 68.7%. There was a time difference of 1 minute and 22 seconds before, and 1 minute and 17 seconds after, the addition of the pharmacy for patients in the private coverage category with insurance. The Mann-Whitney test results get a p-value =
The Role of The Triage Nurse Deployment in Reducing Triage Time in Emergency Department Karina, Ristanti; Basabih, Masyitoh
Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Publisher : UI Scholars Hub

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Abstract

Emergency Departments (ED) operate under high-pressure conditions where rapid and accurate triage is essential to ensure optimal patient outcomes. This study aimed to evaluate whether the assignment of dedicated triage nurses could reduce triage procedure time in the ED. The study employed an observational cross-sectional design using secondary data extracted from the Hospital Information System (HIS) at XYZ Private Hospital, Bogor. The intervention involved assigning trained triage nurses for each shift starting in June 2024, replacing the previous practice of ad hoc triage by available nurses. The results showed a significant reduction in median triage time from 4 minutes and 11 seconds to 2 minutes and 23 seconds after the intervention (p-value =
Has Regional Hospital Autonomy Achieved Its Goals? Lessons Learned from Indonesia: A Systematic Review Basabih, Masyitoh; Widhakuswara, Indriaswari
Kesmas Vol. 20, No. 3
Publisher : UI Scholars Hub

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Abstract

This study examined the impact of hospital autonomy implementation on the performance of regional public hospitals in Indonesia, particularly in terms of efficiency, effectiveness, and governance. A systematic review of 32 peer-reviewed studies published between June 12 and September 6, 2023, was conducted using Garba Rujukan Digital and Google Scholar, following PRISMA guidelines. Studies addressing financial performance, service outcomes, and challenges related to implementing autonomy were included. The findings indicated that while autonomy led to improvements in infrastructure, service types, visit volumes, and hospital revenues, it had only a marginal impact on improving key health performance outcomes, such as service efficiency, effectiveness, and overall quality, suggesting the core goals of autonomy had not yet been fully achieved. Key barriers included weak policy capacity, inadequate governance structures, and limited human resources. Unlike centrally managed hospitals, the success of regional hospital autonomy is significantly shaped by local institutional arrangements and the broader decentralization framework, which together influence hospitals’ capacity to manage their operations effectively.
Co-Authors Adisasmito, Wiku Bakti Bawono Andriani, Helen Anggika Yelzi Pratiwi Anhari Achadi Anisa Eka Amalia Asmawati, Dika Basrin Harsono Sigalingging Dharmaningsih, Dwi Ede Surya Darmawan Evi Martha Fauziyyah, Rifa Firdaus, Mentari Kirana Gultom, Chiefriana Dearni Haloho, Marisa Anggraini Indah Sari Br Hilda Melissa Ida Bagus Sila Wiweka Illiyana, Himma Ilmansyah, Vicky Danis Indriaswari Widhakuswara Irham, Hanifan Irwiena Tahar Sejati Jimmy Sakti Nanda Berguna Karina, Ristanti Kristi, Gandhi Lia Gardenia Partakusuma Mahury, Styfanni Mentari Kirana Firdaus Mila Fitriana Mulyani, Fifi Mulyani, Fify Nurmadani, Labbaika Pertiwi, Tasya Caesarena Pratiwi, Anggika Yelzi Rahmalina, Septia Rifa Fauziyyah Rojak, Thasya Sabilla Putri Salsabilla Kaulika Rinalda Putri Giri saputera, christina Septia Rahmalina Sigalingging, Basrin Harsono Simbolon, Monalisa Sjaaf, Amal Chalik Sondang Whita Kristina Tambun Suranta, Roy Michael Suryoputra, Daffaldo Tahir, Hadijah Tasya Caesarena Pertiwi Tiara Fani Yolanda Trisnawati, Wisda Valencia Imelda Triastuti Wendy Eszwara Widhakuswara, Indriaswari WINARTO Wulan Sri Damayanti Yolanda, Tiara Fani Zakaria Zakaria Zhafirah Salsabila