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Determinants Of Customer Engagement (Ce) In Islamic Banks: Faktor-Faktor Penentu Keterlibatan Pelanggan (CE) di Bank Syariah Alimatul Farida; Andriani Samsuri; Anshori
Journal of Islamic Economics Vol. 1 No. 1 (2024): January-June
Publisher : Sekolah Tinggi Agama Islam Al-Muntahy

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65663/commercio.v1i1.271

Abstract

Islamic banking as an institution engaged in service, must be able to cover customer needs and maintain customer relationship patterns because it is necessary to compete with conventional banks. The purpose of this article study is to determine the determinants of Customer Engagement in Islamic banks and to determine the relevance of Customer Engagement to customer loyalty in Islamic banks. The research method used in this article study uses the Systematic Literature Review (SLR) method, namely collecting previous research articles as secondary data by searching for literature collections from database sites www.scholar.google.com, https://www.scopus.com, and https://openknowledgemaps.org/ using the keywords customer engagement and customer engagement with Islamic banking. The articles collected are articles published in 2017 - 2022. The results of this article study state that the determining factors of Customer Engagement (CE) in Islamic banks are customer satisfaction, customer commitment, religious factors, Customer Relationship, partnership and brotherhood in Islam between customers and Islamic banks to achieve goals, service quality and excellence. And Customer Engagement (CE) is relevant in mediating the loyalty of Islamic bank customers.
Implementasi Manajemen Risiko Pembiayaan Syariah dalam Upaya Menjaga Likuiditas Koperasi Syariah di BMT Maslahah Cabang Sukorejo Kabupaten Pasuruan Ulfatul Islamiyah; Abdillah Mundir; Alimatul Farida
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 4 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i4.7433

Abstract

This study discusses the implementation of Islamic financing risk management in maintaining the liquidity of Islamic cooperatives at BMT Maslahah Sukorejo Branch Pasuruan Regency. Risk management is a crucial aspect of the operational activities of Islamic cooperatives to ensure business continuity and minimize problematic financing risks that could disrupt liquidity stability. This study employs a qualitative descriptive method, with data collected through interviews, observations, and documentation. Data analysis is conducted using data reduction, data presentation, and conclusion drawing. The findings indicate that BMT Maslahah implement risk management through identification, measurement, monitoring, and risk control stages. The main strategies involve appliying the 5C principles (Character, Capacity, Capital, Condition, and Collateral) in financing analysis, strict supervision by Account Officer (AO) and Recovery Officer (RO), as well as restructuring policies for customers facing payment diffficulties. The effectiveness of risk management implementation at BMT Maslahah Sukorejo Branch is reflected in the controlled Non-Performing Financing (NPF) rate, maintained liquidity stability, and increased efficiency in financing management. However, challenges remain, such as limited resources for customer assistance, external economic conditions, and the need for innovation in risk mitigation strategies. Therefore, strengthening policies and adopting a more adaptive approach are necessary for the cooperative to continue sustainable growth in accordance with Islamic principles.
STRATEGIC CAPABILITIES AND PERFORMANCE OF HALAL FOOD SMES: THE MEDIATING ROLE OF COMPETITIVE ADVANTAGE Alimatul Farida; Muhamad Ahsan; Burhan Djamaluddin
International Conference on Humanity Education and Society (ICHES) Vol. 5 No. 1 (2026): The 5th International Conference on Humanity Education and Society (ICHES)
Publisher : FORPIM PTKIS ZONA TAPAL KUDA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Despite the rapid growth of the global halal industry, empirical evidence explaining how internal firm capabilities shape performance outcomes among halal certified small and medium sized enterprises (SMEs) remains limited. Drawing on the Resource- Based Theory (RBT), this study examines the effects of human capital competence, innovation strategy, Islamic financial literacy, and market orientation on the performance of halal food and beverage SMEs, with competitive advantage acting as a mediating mechanism. A quantitative explanatory approach was employed using survey data collected from 278 owners and managers of halal-certified SMEs in Mojokerto, Indonesia. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The findings reveal that all internal capability variables exert positive and significant effects on SME performance. Furthermore, competitive advantage plays a pivotal mediating role by strengthening the indirect relationships between internal resources and performance outcomes. These results extend the Resource-Based Theory by demonstrating that value-based and non-financial internal resources are critical in generating sustainable competitive advantage and enhancing firm performance within the halal SME context, particularly in emerging economies.
Operationalizing Maqāṣid al-Sharī‘ah for Sustainable MSME Development: A Comparative Study of Fresh Maggot Farming and Pellet Feed Diversification in Indonesia Dewi Kumalasari; Muhammad Ahmad Fulka Sa'dibih; Alimatul Farida; Beny Arihakam
IQTISHODUNA: Jurnal Ekonomi Islam Vol. 15 No. 1 (2026): April
Publisher : Department of Sharia Economics Faculty of Islamic Economics and Business, Universitas Islam Syarifuddin Lumajang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/iqtishoduna.v15i1.3476

Abstract

This study analyzes the financial performance and sustainability implications of fresh maggot farming and diversification into animal feed pellets among micro-scale enterprises in Mojokerto, Indonesia. The study addresses the limited integration of maqāṣid al-sharī‘ah in agribusiness sustainability analysis by linking Islamic sustainability dimensions with measurable business indicators. A qualitative case study approach was employed through in-depth interviews, observation, financial documentation, and comparative financial analysis. Business performance was assessed using Return on Investment (ROI), Revenue-Cost Ratio, and payback period, while sustainability was evaluated through maqāṣid-based indicators: hifz al-mal (profitability stability), hifz al-bi’ah (waste reduction), and maslahah (stakeholder benefit). The findings reveal that fresh maggot farming generates higher ROI because of lower operational costs, whereas pellet diversification provides greater nominal profit, product durability, and long-term income stability. The study contributes to Islamic economics literature by operationalizing maqāṣid al-sharī‘ah into measurable sustainability indicators for MSME-based agribusiness development and sustainable business decision-making.
Pengaruh PSAK No. 102 Terhadap Minat Nasabah Cicilan Emas Di BSI KCP Pandaan A. Yani Hirda Prastira; Alimatul Farida; Muhammad Nizar
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 5 No. 5: Juli 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v5i5.17384

Abstract

This study aims to analyze the effect of the implementation of PSAK No. 102 on customer interest in gold installment products at BSI KCP Pandaan A. Yani. The background of this research is based on the importance of transparency and accountability in murabahah financing transactions to increase customer trust. The research method used is a quantitative approach with data collection techniques through questionnaires distributed to customers. Data analysis was conducted using validity tests, reliability tests, normality tests, linearity tests, and simple linear regression. The results show that the implementation of PSAK No. 102 has a positive and significant effect on customer interest. This indicates that the better the application of sharia accounting standards, the higher the level of customer trust and interest in gold installment products. These findings emphasize the importance of implementing sharia accounting standards in enhancing the attractiveness of Islamic banking products
PENGARUH REGULASI, PEMBIAYAAN, PENDAMPINGAN, DAN PROGRAM SOSIAL TERHADAP KINERJA UKM DI KABUPATEN PASURUAN Mokh Zainul Roziqin; Muhammad Nizar; Alimatul farida
Bisnis-Net Vol 9, No 1: MEI 2026
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/bn.v9i1.8575

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh regulasi, pembiayaan, pendampingan, dan program sosial terhadap kinerja Usaha Kecil dan Menengah (UKM) di Kabupaten Pasuruan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei melalui kuesioner kepada 100 pelaku UKM di sektor makanan dan minuman. Teknik analisis data yang digunakan adalah regresi linier berganda dengan bantuan program SPSS. Hasil penelitian menunjukkan bahwa secara simultan variabel regulasi, pembiayaan, pendampingan, dan program sosial berpengaruh signifikan terhadap kinerja UKM. Secara parsial, variabel pendampingan dan program sosial berpengaruh positif dan signifikan terhadap kinerja UKM, sedangkan variabel pembiayaan berpengaruh signifikan dengan arah negatif. Sementara itu, variabel regulasi tidak berpengaruh signifikan terhadap kinerja UKM. Nilai koefisien determinasi (R Square) sebesar 0,638 menunjukkan bahwa variabel independen mampu menjelaskan kinerja UKM sebesar 63,8%, sedangkan sisanya dipengaruhi oleh faktor lain di luar penelitian. Implikasi penelitian ini menegaskan bahwa peningkatan kualitas pendampingan dan program sosial menjadi faktor penting dalam mendorong kinerja UKM. Penelitian selanjutnya disarankan untuk menambahkan variabel lain seperti inovasi, teknologi, atau pemasaran digital serta memperluas wilayah penelitian agar hasil yang diperoleh lebih komprehensif.
Peran Sertifikasi Halal terhadap Daya Saing UMKM Kuliner di Kabupaten Pasuruan Nuril Ainiya; Alimatul Farida; Muhammad Nizar
Kartika: Jurnal Studi Keislaman Vol. 6 No. 3 (2026): Kartika: Jurnal Studi Keislaman (August)
Publisher : Lembaga Pendidikan Tinggi Nahdlatul Ulama (LPT NU) PCNU Kabupaten Nganjuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59240/kjsk.v6i3.892

Abstract

Increasing business competition requires culinary MSMEs to improve their competitiveness. One way to improve MSME performance is by obtaining halal certification. In reality, many culinary business owners still see the halal certificate as just paperwork. Yet this document actually helps build buyer trust and adds selling value to products. Previous research also shows mixed results about how much the halal label affects small business competitiveness. Because of this gap, this research tests the impact of halal certification on culinary MSMEs in Pasuruan Regency. The approach was quantitative with 86 food business owners as respondents. Data were processed in SPSS through validity, reliability, descriptive, simple regression, t-test, and R Square tests. Findings reveal that halal certification has a positive impact on competitiveness. The significance was 0.002, below 0.05, with an effect contribution of 10.9%. indicates that halal certification influences the competitiveness of culinary MSMEs. Therefore, halal certification plays a crucial role in boosting the competitiveness of culinary MSMEs
STRATEGI PENGELOLAAN BUMDES PANGESTU UNTUK MENINGKATKAN EKONOMI MASYARAKAT DALAM PERSPEKTIF EKONOMI SYARIAH (STUDI KASUS DESA SUGENG, KECAMATAN TRAWAS, KABUPATEN MOJOKERTO) M. Ainun Najib; Alimatul Farida
Jurnal Investasi Islam Vol. 7 No. 1 (2026): Jurnal Investasi Islam
Publisher : LP2M Al-Khairat Pamekasan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32806/jii.v7i1.2356

Abstract

Penelitian ini bertujuan untuk menganalisis strategi pengelolaan BUMDes Pangestu di Desa Sugeng, Kecamatan Trawas, Kabupaten Mojokerto dalam meningkatkan ekonomi masyarakat berdasarkan perspektif ekonomi syariah. Fokus penelitian meliputi: (1) strategi pengelolaan BUMDes Pangestu dalam meningkatkan ekonomi masyarakat, (2) implementasi prinsip-prinsip ekonomi syariah dalam pengelolaan BUMDes, (3) kontribusi strategi pengelolaan BUMDes terhadap peningkatan ekonomi masyarakat, serta (4) faktor-faktor yang mendukung dan menghambat efektivitas pengelolaan BUMDes berdasarkan perspektif ekonomi syariah. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan metode studi kasus. Data penelitian diperoleh melalui observasi, wawancara mendalam, dan dokumentasi. Informan penelitian terdiri dari Kepala Desa Sugeng, Direktur BUMDes Pangestu, pengurus bagian perencanaan BUMDes, anggota masyarakat sebagai anggota BUMDes, serta tokoh masyarakat sekaligus Ketua BPD Desa Sugeng. Analisis data dilakukan melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan, dengan pengecekan keabsahan data melalui triangulasi sumber dan teknik. Hasil penelitian menunjukkan bahwa strategi pengelolaan BUMDes Pangestu dilakukan melalui tahapan perencanaan, pengorganisasian, pelaksanaan, pengawasan, dan evaluasi kegiatan usaha. BUMDes Pangestu berperan sebagai lembaga ekonomi desa yang tidak hanya berorientasi pada keuntungan, tetapi juga sebagai instrumen pemberdayaan masyarakat melalui optimalisasi potensi lokal dan peningkatan partisipasi ekonomi masyarakat. Implementasi prinsip ekonomi syariah dalam pengelolaan BUMDes tercermin melalui penerapan nilai amanah, keadilan, transparansi, akuntabilitas, kemitraan, dan orientasi kemaslahatan. Strategi pengelolaan tersebut memberikan kontribusi terhadap peningkatan ekonomi masyarakat melalui penguatan aktivitas ekonomi lokal, peningkatan kesempatan usaha, dan pengembangan kemandirian ekonomi desa. Faktor pendukung utama meliputi dukungan pemerintah desa, komitmen pengurus, kelembagaan yang jelas, dan partisipasi masyarakat, sedangkan faktor penghambat meliputi keterbatasan kapasitas sumber daya manusia, inovasi usaha, dan pemahaman masyarakat terhadap peran strategis BUMDes. Berdasarkan perspektif ekonomi syariah, pengelolaan BUMDes Pangestu menunjukkan kesesuaian dengan prinsip maqashid syariah yang menekankan pencapaian kemaslahatan, keadilan, dan kesejahteraan masyarakat. Penelitian ini menegaskan bahwa keberhasilan BUMDes tidak hanya diukur dari aspek finansial, tetapi juga dari kemampuannya menciptakan manfaat sosial-ekonomi yang berkelanjutan bagi masyarakat desa.