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All Journal Akademika : Jurnal Manajemen, Akuntansi, dan Bisnis Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS Jurnal Riset dan Aplikasi: Akuntansi dan Manajemen Eksis: Jurnal Riset Ekonomi dan Bisnis Cakrawala Management Business Journal JAIM (Jurnal Abdi Masyarakat) International Journal Of Science, Technology & Management (IJSTM) Journal of Law, Administration, and Social Science Kontribusi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMAK) Jurnal Riset dan Aplikasi: Akuntansi dan Manajemen Jurnal Penelitian Pendidikan Indonesia KIC SENMEA Prosiding Simposium Nasional Manajemen dan Bisnis
Fauji, Diah Ayu Septi
Universitas Nusantara PGRI Kediri
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Public Health Social Sciences Transportation Other

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Analysis 0f User Satisfaction With The Jconnect Mobile Application in Terms of Content, Accuracy, Format, Ease of Use, and Timeliness in Kediri City Mahendra, Ihza Faisal; Fauji, Diah Ayu Septi
Proceeding Kilisuci International Conference on Economic & Business Vol. 3 (2025): Proceeding Kilisuci International Conference on Economic and Business
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/8nc3k046

Abstract

Research aim: This research aims to analyze user satisfaction with the JConnect Mobile application in terms of content, accuracy, format, ease of use, and timeliness in Kediri City. Methode: This study applies a quantitative methodology. The sampling technique utilizes a mixed sampling method. The sample consists of 60 users of the JConnect Mobile application. Data measurement in this research uses Statistical Package for the Social Sciences (SPSS) as the analytical tool. Research Finding: The t-test results reveal that the variables of content, accuracy, format, ease of use, and timeliness significantly affect purchasing decisions. Meanwhile, the F-test results show that price, content, accuracy, format, ease of use, and timeliness collectively significantly impact purchasing decisions. Theoretical contribution: This research provides a theoretical contribution by examining the impact of five dimensions of digital service quality (Content, Accuracy, Format, Ease of Use, and Timeliness) on user satisfaction within the context of the JConnect Mobile digital banking application. Contrasted to previous studies that primarily addressed the technical aspects of applications, this study adopts a managerial approach to analyze user experiences. Practitioner: This research recommends that Bank Jatim prioritizes improving Ease of Use as a primary factor of user satisfaction by developing an intuitive interface design and straightforward navigation. Furthermore, optimizing the dimensions of Content, Accuracy, Format, and Timeliness is crucial to strengthening digital service quality and advancing a more competitive digital banking transformation. Research limitation: This study is limited to a sample of 60 respondents and only covers the area of Kediri City, which means the findings cannot be widely generalized. Additionally, the research focuses only on five service quality dimensions without considering other factors that may also affect user satisfaction.
Co-Authors Adzani, Enyzha Vrisca Citra Afifah, Dien Ayu Nur Agung Winarno Agus Hermawan Al Pauzi, Putra Al-Aradatin, Sulton Ali Andaresa, Muhammad Bayu Arinda, Firda Ayu Azis, Nova Farizal Azizah, Islami Dien Budi Eko Soetjipto Budi Utami Chasan, Muhammad Fu'at Damawati, Windy DENI WAHYU EKA WIJAYA Dewi Nurjannah Dian Kusumaningtyas Dodi Kusuma Hadi S Dyah Ayu Paramitha Ekananda, Maria Anastazia Ema Nurzainul Hakimah, Ema Nurzainul Erna Retno Rahadjeng Esy Nur Aisyah Exswanda, Denpa Dwi Yola Fadali Rahman Fahrezi, Arya Ahmad Hariyanto, Moch. Agus Heri Pratikto Hery Purnomo Imam Mukhlis Irawan, Darwin Irvan, Mohammad Ismayantika Dyah Puspasari Ismayantika Dyah Puspasari ISMAYANTIKA DYAH PUSPASARI, ISMAYANTIKA DYAH Jatmiko Jatmiko Jatmiko Juliyana , Nanda Kurniawan, Rony Leksmana, Leo Indra Leksono, Poniran Yudho Lilia Pasca Riani Lorenza, Monica Cindy Lubis, Bramasta Aldi Mahendra, Ihza Faisal Mahmud Mahmud Marista Dwi Rahmayantis Maula, Fina Ni'matul Maulidan, Abiyyu Pradila Maximillian, Stanislaus Moch Wahyu Widodo Moch. Wahyu Widodo Mukmin, Bagus Amirul Mukti, Adina Nadhila, Khafidzatu Novitasari, Yusi Nugraha, Kenmada arya Nurmala Sari Paramitha, Dyah Pramesti, Yasinta Sindy Prastiyo, Deni Eko Pravitasari, Mei Puji Handayati Purnomoaji, Ahmad Puspitasari, Retno Farah Puspitasari, Yossy Putra, Eka Septian Mandala Putri, Dyah Ayu Eka Rino Sardanto Rino Sardanto Risky Aswi R, Risky Rochaniyah, Fitri Ruminiege, Seiko Seikatsuno Heinz Saptaria, Lina Sari, Lita Deviana Sholikah, Ainul SIGIT PUJI WINARKO Sri Aliami Subagyo Subagyo Subagyo, Subagyo Subhan, Ega Saiful Sucipto Sucipto Sudarmiatin Sutrisno Sahari, Sutrisno Tohari, M.Taufik Triana Dewi Wahyu Widodo Wahyuningsih, Diah Ayu Wildhi, Nisak Zahrotul Yusuf, Moch. Naufal Ferdian