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All Journal Dinasti International Journal of Education Management and Social Science Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Annals of Human Resource Management Research Studi Akuntansi, Keuangan, dan Manajemen Jurnal Ilmu Multidisplin Jurnal Siber Multi Disiplin Siber Journal of Transportation and Logistics Jurnal Pengabdian Masyarakat dan Penelitian Terapan Siber Nusantara of Community Service Review (SNCSR)
Aang Gunawan
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Determinasi Kinerja Karyawan dan Keterikatan Karyawan pada Perusahaan Kargo Domestik: Studi Tinjauan Pustaka Primadi Candra Susanto; Olfebri; Aswanti Setyawati; Rohana Sitanggang; Cecep Pahrudin; Yuliantini; Aang Gunawan
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 1 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Desember 2025 - Januari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i1.6750

Abstract

Penelitian ini bertujuan untuk menganalisis Determinasi Kinerja Karyawan dan Keterikatan Karyawan: Analisis Motivasi, Kompensasi, Disiplin dan Mentoring pada Perusahaan Kargo Domestik. Metode yang digunakan yaitu deskriptif-kualitatif, pendekatan yang digunakan yaitu literature review, penelitian ini menyintesis temuan dari berbagai artikel akademik terindeks internasional yang relevan. Data dikumpulkan dari artikel-artikel terindeks internasional bereputasi melalui basis data seperti Scopus, Web of Science, Emerald, Springer, dan Google Scholar. Literatur yang dipilih dianalisis menggunakan teknik reduksi, penyajian data dalam bentuk matriks, serta sintesis komparatif untuk menemukan pola, kesamaan, dan perbedaan antar penelitian. Hasil penelitian menunjukkan bahwa Motivasi, Kompensasi, Disiplin dan Mentoring berpengaruh terhadap Kinerja Karyawan, baik secara langsung atau tidak langsung melalui Keterikatan Karyawan pada Perusahaan Kargo Domestik.
Sosialisasi Budaya Kerja Menuju Sumber Daya Manusia Unggul di Era Society 5.0 Agus Setiawan; Yuliantini; Aang Gunawan; Prima Widiyanto
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 3 No. 3 (2025): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2025)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v3i3.1207

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk memberikan pemahaman dan meningkatkan kesadaran masyarakat, khususnya para tenaga kerja dan generasi muda, mengenai pentingnya budaya kerja yang adaptif, kolaboratif, dan berorientasi pada inovasi dalam menghadapi tantangan Era Society 5.0. Era ini menuntut sumber daya manusia (SDM) yang tidak hanya kompeten secara teknis, tetapi juga mampu bersikap profesional, kreatif, serta memiliki nilai-nilai kerja yang tangguh. Melalui metode sosialisasi dan pelatihan interaktif, kegiatan ini dilaksanakan di lingkungan pendidikan dan komunitas kerja lokal dengan melibatkan narasumber dari kalangan akademisi dan praktisi industri. Materi yang disampaikan meliputi etos kerja, disiplin, tanggung jawab, integritas, serta kemampuan adaptasi terhadap teknologi dan perubahan sosial. Hasil kegiatan menunjukkan adanya peningkatan pemahaman peserta terhadap konsep budaya kerja unggul dan urgensinya dalam pengembangan SDM yang berkualitas. Respon positif peserta juga mencerminkan antusiasme dan kesiapan untuk menerapkan nilai-nilai tersebut dalam kehidupan profesional mereka. Dengan demikian, kegiatan ini diharapkan dapat berkontribusi terhadap pembentukan SDM unggul yang siap bersaing dan berkontribusi dalam mewujudkan masyarakat yang cerdas dan berdaya saing tinggi di era digital ini.
Analysis of Argo Parahyangan Train Passenger Interest to Jakarta-Bandung High-Speed Train Aang Gunawan; Hendar Kusnandar; Abdullah Ade Suryobuwono; Lia Fauziah Nadira; Siti Nurhidayah
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.814

Abstract

The Argo Parahyangan train is one of the services provided by PT.KAI (Persero) with Jakarta-Bandung relation is much in demand by the public. The newly commencement Jakarta-Bandung High-Speed Train, with a short time of 36-44 minutes, a maximum capacity of 601 passengers, and a ticket price similar to the Argo Parahyangan train make new competition with the Argo Parahyangan train. This study aims to determine the characteristics and factors influencing modal shifts and calculate the probability of switching Argo Parahyangan train passengers to the Jakarta-Bandung High-Speed Train. The research method used is quantitative. The data collection method used in this research is conducting an online interview survey using revealed preference and stated preference techniques. The total sample in this study was 165 respondents on the results of the slSlovinormula calculation of total Argo Parahyangan Train Passengers in one week mode shift analysis using the binomial logit analysis.
The Effect of Weigh in Motion Installation on Traffic Volume, Speed and Accident Rate of Goods Vehicles on The Pekanbaru – Dumai Toll Road Arief Yeri Krisnanto; Aang Gunawan; Primadi Candra Susanto
Siber Journal of Transportation and Logistics Vol. 4 No. 2 (2026): (SJTL) Siber Journal of Transportation and Logistics (July - September 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v4i2.959

Abstract

This study aims to analyze the impact of implementing a Weigh In Motion (WIM) system on the traffic performance of freight vehicles on the Pekanbaru-Dumai Toll Road. The WIM was installed in response to the Circular Letter of the Minister of Transportation No. 116 of 2021 and functions as an automated enforcement technology to prevent Over Dimension Over Load (ODOL) vehicles from entering the toll road. The research method used was a one-group pretest-posttest experimental design with a descriptive-comparative quantitative approach. Secondary data was obtained from the toll road operator (PT Hutama Karya), covering three months before (December 2023 - February 2024) and three months after (March 2024 - May 2024) the WIM installation at four main toll gates. Three performance variables were analyzed: total traffic volume, average speed of freight vehicles, and the number of accidents involving freight vehicles. The analysis results show that after the WIM installation, there were changes with substantial practical significance: (1) total traffic volume decreased by 7.08% (from an average of 72,358 to 67,233 vehicles/month), indicating a filtering effect on ODOL vehicles; (2) the average speed of freight vehicles increased by 10.41% (from 29.88 km/h to 32.99 km/h), as an impact of improved traffic stream homogeneity; and (3) the number of freight vehicle accidents dropped sharply by 50% (from 2.67 to 1.33 incidents/month), with a large effect size (Cohen's d) of 1.155. The study concludes that WIM is effective not only as an enforcement tool but also as a traffic management instrument that creates a beneficial trade-off: a limited reduction in volume is exchanged for increased efficiency and, most importantly, a highly significant improvement in safety. This research recommends the expansion of WIM to other strategic toll road sections and further studies with longer observation periods and quasi-experimental designs.
Determining the performance of public sector organizations: An analysis of competence, motivation, career paths, and compensation through job satisfaction Sismiati Sismiati; Primadi Candra Susanto; Aang Gunawan; Basri Fahriza
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3365

Abstract

Purpose: The purpose of this study is to examine the influence of competence, motivation, career path, competence, and job satisfaction on organizational performance in public sector companies in Indonesia. Methodology: This study employs a descriptive qualitative approach using a comparative literature review method. Data were collected from previous relevant studies obtained through reputable academic databases, including Thomson Reuters, Springer, Taylor & Francis, Scopus, Emerald, Elsevier, Sage, Web of Science, Sinta 2–5 Journals, DOAJ, EBSCO, Google Scholar, Copernicus, and digital reference books to analyze relationships among key variables. Results: The findings indicate that competence, motivation, career path, and compensation each positively influence job satisfaction and organizational performance. Job satisfaction also directly enhances organizational performance. Furthermore, competence, motivation, career path, and compensation indirectly affect organizational performance through the mediating role of job satisfaction. Conclusions: Competence, motivation, career path, and compensation significantly enhance job satisfaction and organizational performance in Indonesia’s public sector. Limitations: This study is limited to Organizational Performance and Job Satisfaction in the public sector in Indonesia. Contribution: This study examines how competence, motivation, career path, compensation, and job satisfaction influence public sector organizational performance.
The Role of Brand Image in Enhancing Repurchase Intention of Low-Cost Carrier Airlines Olfebri Olfebri; Yuliantini Yuliantini; Aang Gunawan; Primadi Candra Susanto; Nasrullah Nasrullah; Danang Darunanto
Studi Akuntansi, Keuangan, dan Manajemen Vol 5 No 4 (2026): April
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i4.6326

Abstract

Purpose: This study aims to analyze the impact of service quality, on-time performance, and promotions on the repurchase intention of low-cost carrier (LCC) users, both directly and indirectly, through brand image as a mediating variable. Methodology/approach: A qualitative descriptive approach with a literature review was used. Data were collected from internationally indexed articles in databases such as Scopus, Web of Science, and Google Scholar. The selected literature was analyzed using data reduction techniques, data presentation in matrix form, and comparative synthesis to identify patterns and differences between the relevant studies. Results: The results show that service quality, on-time performance, and promotions influence repurchase intention among LCC users, either directly or through brand image. Brand image has been proven to act as a mediating variable that strengthens the relationship between operational and marketing factors and the repeat purchase. Conclusions: This study confirms that the competitive advantage of LCC is determined not only by price but also by brand perception built through user service experiences. Brand image plays a significant role in enhancing repurchase intentions. Contribution: This study contributes to the theoretical understanding of consumer behavior in the airline industry, particularly in explaining the role of brand image as a mediating mechanism between service quality, time performance, promotions, and repurchase intention. Limitation: The limitation of this study lies in the use of a literature review method, which does not involve direct empirical testing of primary data from airline passenger.
Mitigating Geometric Bottlenecks in One-Way Systems: Empirical Evaluation and Intervention Models in Critical Urban Arteries Alfath Yogatama; Abdullah Ade Suryobuwono; Ervin Widodo; Aang Gunawan; Zaenal Abidin
Jurnal Ilmu Multidisiplin Vol. 4 No. 6 (2026): Jurnal Ilmu Multidisplin (Februari - Maret 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i6.1716

Abstract

Urban congestion represents a critical challenge in metropolitan transportation systems, particularly in one-way traffic corridors experiencing geometric bottlenecks. This study evaluates the implementation of one-way systems on Jalan Gading Indah Raya and proposes evidence-based intervention models to enhance traffic performance at Pintu Satu Gading, North Jakarta. Employing mixed-method triangulation, the research integrates field surveys, Indonesian Road Capacity Manual (PKJI) analysis, and PTV Vissim microsimulation modeling to assess existing conditions and evaluate intervention scenarios. Field data revealed peak traffic volumes reaching 6,804 vehicles per hour with speeds declining to 16 km/h, indicating severe saturation conditions. Three intervention scenarios were simulated, incorporating geometric modifications, signal timing optimization, and traffic management strategies. Results demonstrate that integrated interventions can improve degree of saturation by 23-31%, enhance average speeds by 18-27%, and elevate the level of service from D/E to B/C categories. The study validates microsimulation as an effective tool for evaluating traffic interventions in complex urban networks and provides actionable recommendations for transportation authorities managing geometric bottlenecks in one-way arterial systems.
The Role of Service Quality, Service Innovation, and Customer Orientation on Service Management Performance through Customer Satisfaction Aang Gunawan; Yuliantini Yuliantini; Muhammad Thamrin; Olfebri Olfebri; Basri Fahriza
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6521

Abstract

This study aims to examine the influence of service quality, service innovation, and customer orientation on service management performance through customer satisfaction in service companies in Indonesia. In an increasingly competitive service industry, companies are required to manage their services effectively in order to improve customer satisfaction and strengthen sustainable service management performance. Therefore, understanding the factors that influence service management performance is crucial for service companies in formulating effective service strategies. This research uses a descriptive qualitative approach with a literature review method. The data used are secondary data, consisting of 30 scientific articles obtained from reputable national and international journals. The sources of the articles include international publishers such as Sage, Springer, Elsevier, Web of Science, and Emerald; international databases such as Ebsco, Copernicus, and Google Scholar; as well as reputable national journals indexed in Sinta. The results of the study indicate that service quality, service innovation, and customer orientation have a positive influence on customer satisfaction. In addition, service quality, service innovation, and customer orientation also directly influence service management performance. Customer satisfaction itself has a significant effect on service management performance. Furthermore, customer satisfaction acts as a mediating variable that strengthens the influence of service quality, service innovation, and customer orientation on service management performance in service companies.
Pengaruh Kompetensi, Remunerasi dan Mentoring terhadap Turnover Karyawan yang Dimediasi oleh Kepuasan Kerja pada Industri Penerbangan Esti Liana; Aang Gunawan; Sarinah Sihombing; Muhammad Iqbal Firdaus; Erni Pratiwi Perwitasari
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 5 (2026): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Agustus - September 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i5.9477

Abstract

Tingginya tingkat turnover karyawan pada industri penerbangan di Indonesia menjadi persoalan serius karena berdampak pada biaya rekrutmen, stabilitas operasional, dan keselamatan penerbangan, sementara faktor kompetensi, remunerasi, mentoring, dan kepuasan kerja belum banyak dikaji secara terintegrasi di sektor ini. Penelitian ini bertujuan menganalisis pengaruh kompetensi, remunerasi, dan mentoring terhadap turnover karyawan yang dimediasi oleh kepuasan kerja pada industri penerbangan di Indonesia guna menyusun hipotesis bagi penelitian selanjutnya. Penelitian menggunakan pendekatan kualitatif deskriptif dengan metode studi pustaka (literature review), memanfaatkan data sekunder dari Springer, Wiley, ProQuest, Emerald, Taylor & Francis, Sage, Sinta, Copernicus, dan Google Scholar terbitan tahun 2021-2026. Hasil penelitian menunjukkan bahwa: 1) Kompetensi berpengaruh terhadap kepuasan kerja; 2) Remunerasi berpengaruh terhadap kepuasan kerja; 3) Mentoring berpengaruh terhadap kepuasan kerja; 4) Kompetensi berpengaruh terhadap turnover karyawan; 5) Remunerasi berpengaruh terhadap turnover karyawan; 6) Mentoring berpengaruh terhadap turnover karyawan; 7) Kepuasan kerja berpengaruh terhadap turnover karyawan; 8) Kompetensi berpengaruh terhadap turnover karyawan dimediasi kepuasan kerja; 9) Remunerasi berpengaruh terhadap turnover karyawan dimediasi kepuasan kerja; 10) Mentoring berpengaruh terhadap turnover karyawan dimediasi kepuasan kerja. Kebaruan penelitian terletak pada integrasi keempat variabel tersebut dalam satu kerangka konseptual yang spesifik pada konteks industri penerbangan, yang belum banyak diuji dalam penelitian terdahulu.
Determination of Tourism Sector Service Management through Consumer Satisfaction: Analysis of Service Quality and Consumer Trust Yuliantini Yuliantini; Olfebri Olfebri; Aang Gunawan; Lira Agusinta
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6888

Abstract

This study aims to analyze the influence of service quality and consumer trust on service management in Indonesia's tourism sector, with consumer satisfaction serving as a mediating variable. The study employs a descriptive qualitative approach using the Literature Review method. Data were collected reputable scientific articles indexed in national databases (SINTA) and international databases, including Scopus, Web of Science, Emerald, and Elsevier. The analysis process consisted of data reduction, data presentation, and conclusion drawing to develop a comprehensive conceptual framework. The findings reveal that service quality has a significant influence on consumer satisfaction and service management. Consumer trust also positively affects consumer satisfaction and service management. Furthermore, consumer satisfaction plays a crucial role in enhancing tourism service management. The study confirms that consumer satisfaction mediates the relationship between service quality and service management, as well as between consumer trust and service management. These results indicate that both technical aspects of service delivery and relational factors such as trust are essential determinants of effective tourism service management. This study contributes to the development of an integrative tourism service management model by combining service quality, consumer trust, and consumer satisfaction into a unified framework. The proposed model provides both theoretical insights and practical implications for improving service performance and competitiveness in the tourism industry.
Co-Authors Abdullah Ade Suryobuwono Abdullah Ade Suryobuwono Agus Setiawan Alfath Yogatama Arief Yeri Krisnanto Aswanti Setyawati Basri Fahriza Cecep Pahrudin, Cecep Danang Darunanto Erni Pratiwi Perwitasari Ervin Widodo Esti Liana Hendar Kusnandar Lia Fauziah Nadira Lira Agusinta Muhammad Iqbal Firdaus Muhammad Thamrin Nasrullah Nasrullah Olfebri Prima Widiyanto Primadi Candra Susanto Sarinah Sihombing Sismiati Sismiati Sitanggang, Rohana Siti Nurhidayah Yuliantini Yuliantini Zaenal Abidin