Jurnal Pemberdayaan Masyarakat Madani (JPMM)
Vol. 10 No. 1 (2026): Jurnal Pemberdayaan Masyarakat Madani (JPMM) (DOAJ & SINTA 4 Indexed)


A Strengthening Digital Office Administration Competencies through International Community Engagement: An Indonesia–Malaysia Collaborative Program

Dewi Nurmalasari (Universitas Negeri Jakarta)
Marsofiyati (Universitas Negeri Jakarta)
Mayang Riyantie (Universitas Negeri Jakarta)
Ervina Maulida (Universitas Negeri Jakarta)
Maulana Amirul Adha (Universitas Negeri Jakarta)
Eka Dewi Utari (Universitas Negeri Jakarta)
Ria Rahma Nida (Universitas Negeri Jakarta)
Ferry Setyadi Atmadja (Universitas Negeri Jakarta)
Bayu Suhendry (Universitas Negeri Jakarta)



Article Info

Publish Date
19 Oct 2026

Abstract

The rapid development of digital technology and Artificial Intelligence (AI) requires higher education institutions to equip students with competencies relevant to the digital workplace. This community engagement program aimed to strengthen students' competencies in Digital Office Administration through an international collaboration between Universitas Negeri Jakarta (Indonesia) and Universiti Kebangsaan Malaysia. Conducted in a hybrid format, the program combined expert lectures, interactive discussions, and knowledge exchange involving students from both countries. The learning topics focused on Digital Office Administration, AI for administrative support, and Modern Service Practices. Program evaluation using pre-test and post-test indicated an improvement in participants' understanding of the topics presented. The program also strengthened international academic collaboration while enhancing students' readiness to adapt to digital transformation in office administration.

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