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SINERGI: Jurnal Ilmiah Ilmu Manajemen

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Published by Universitas Dr. Soetomo Surabaya

ISSN : 20874987 EISSN : 25490419 DOI : https://doi.org/10.25139/sng.v12i2.5705

Core Subject : Economy,

Economics, Econometrics & Finance

SINERGI : Jurnal Ilmiah Ilmu Manajemen invites scholars, researchers, and students to contribute the result of their studies and researches in management human resources and marketing field, strengthen science knowledge exchange with other institutions.

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 172 Documents

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The Effect of The Board of Commissioners Structure on Dividend Policy : Study of The Non-Financial Family Firm in Indonesia Period 2017-2020 Ayu Pita Winarti; Ernie Hendrawaty; R.A Fiska Huzaimah
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 2 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

This study intends to research the impact of the board of commissioners structure along with the control variables of return on assets, debt level, firm size, firm growth, and the existence of other priority stackholders on family firm’s dividend policy in Indonesia’s non-financial sector. The research uses panel regression of 116 IDX non-financial listed family firm over the period 2017-2020. In order to explore the effects of board independence, family board, board size, board meeting frequency, and audit committee size on family firms’s dividend policy in non-financial sector in Indonesia. According to the study's findings, for the years 2017 to 2020, the dividend policy of family firm in Indonesia operating in non-financial sectors will be positively and significantly impacted by board independence, board presence from family, the board size, board meeting frequency, and audit committee size.

The Effect of Leadership Style on Employee Performance Mediated by Organizational Culture and Employee Motivation Bureau of Government and Regional Autonomy Regional Secretariat East Java Province Ade Wimbo Brasrinanto; Susanto Sukiman
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Abstract. Employee performance is very large in determining organizational development so as to improve work performance and achieve organizational goals. Employee performance can be influenced by several factors. Leadership style, organizational culture and employee motivation are important in shaping employee performance. The purpose of this study was to analyze the effect of leadership style on employee performance mediated by organizational culture and employee motivation in the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province. This research is a causal research. The approach used is a quantitative method. The population in this study were all employees of the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province, totaling 75. The sampling technique used was saturated sampling technique, so the number of samples in this study were 75 respondents. Data collection techniques in this study were carried out by distributing questionnaires. The analysis technique in this study uses Partial Least Square(PLS).The results of this study indicate that: (1)Leadership style has a significant effect on organizational culture in the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province; (2) Leadership style has a significant effect on employee motivation at the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province; (3) Leadership style has a significant effect on employee performance at the Bureau of Government and Regional Autonomy of Regional Secretariat of East Java Province; (4) Organizational culture has a significant effect on employee performance at the Bureau of Government and Regional Autonomy of Regional Secretariat of East Java Province; (5) Employee motivation has a significant effect on employee performance at the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province Keywords: Leadership Style; Organizational Culture; Employee Motivation; Employee Performance

The Effect of Public Service Delivery on Export Import Business Satisfaction Through Customs Declaration Online at The Regional Office of The Directorate General of Customs and Excise Jatim I Surabaya M Nadjhan; Sukesi
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

The government as state administrator is responsible for the smoothness, safety and comfort of the export and import activities carried out by these importers and exporters. The government forms agencies to manage export-import activities, one of which is the Directorate General of Customs and Excise (DJBC) to be able to provide services in export and import activities properly. The purpose of this study is to analyze The Influence of the Implementation of Public Services on the Satisfaction of Export-Import Entrepreneurs Through Customs Declaration Online At the Regional Office of the Directorate General of Customs and Excise East Java I Surabaya. The population in this study were 112 entrepreneurs using a census sampling technique.Implementation of Public Services direct influence on Customs Declaration Online Office The area of the Directorate General of Customs and Excise East Java I in Surabaya. Based on testing the assumption model which states that the Implementation of Public Services with an estimated regression weights value of 0.0906735, standard error of 0.1093197, critical ratio (t-table) of 2.9991174 then a significance value of probability (P satisfaction of import-export entrepreneurs Office The area of the Directorate General of Customs and Excise East Java I in Surabaya. Based on testing the assumption model states that the Implementation of Public Services with an estimated regression weights value of 0.3349295, standard error 0.1813753, critical ratio (t-table) 1.8466100 then probability significance value (P- .05. Customs Declaration Online has a direct effect on the Satisfaction of Import Export Entrepreneurs Office The area of the Directorate General of Customs and Excise East Java I in Surabaya. Based on the testing of the assumption model, it states that the Implementation of Public Services with an estimate regression weights value of 3.2489903, a standard error of 3.6187443, a critical ratio (t-table) of 2.8978226 then a probability significance value (P-value) of ervices for the satisfaction of import-export entrepreneurs at the regional office of the East Java Directorate General of Customs and Excise I Surabaya through Customs Declaration Online.

The Effect of Work Motivation, Competence, and Compensation on Employee Performance Results Through Employee Satisfaction in UPT (Unit Pelaksana Teknis/Technical Implementation Unit) Livestock Breeding and Health Animals in Madura Johanes Satrijo Sigit Tjahjono; Susanto Sukiman
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Abstract. Resources owned by Government Agencies will not provide optimal results if they are not supported by human resources who have optimal performance. The purpose of this research is to analyze the effect of work motivation, competency, and competency on employee performance results through employee satisfaction atUPT Livestock Breeding and Animal Health in Madura. The method used in this study is a quantitative research method. This type of research is causality research. The sample in this study were 56 employees at UPT Livestock Breeding and Animal Health in Madura using a saturated sampling technique. The analysis technique in this study is Partial Least Square (PLS). The results of the analysis in this study proved that work motivation, competency, and competence have a significant effect on employee satisfaction. The results of the analysis also prove that work motivation, competency, competence, and employee satisfaction have a significant effect on employee performance.Keywords: Work Motivation; Competence; Employee Satisfaction; Employee Performance

The Influence of Organizational Culture and Organizational Commitment on Organizational Citizenship Behavior through job Satisfaction In Dental and Oral Hospital Nala Husada Surabaya Tandy Izzud Alauddin; Eddy Yunus
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Abstract. The purpose of this study was to analyze the effect of organizational culture and organizational commitment on job satisfaction, analyze the influence of organizational culture and organizational commitment on Organizational Citizenship Behavior, and analyze the effect of job satisfaction on Organizational Citizenship Behavior at Nala Husada Dental and Oral Hospital Surabaya. This type of research is explanatory research with a quantitative method approach. The data collection method used a questionnaire distributed to 36 employees of the Nala Husada Dental and Oral Hospital in Surabaya. The data analysis technique used is Structural Equation Modeling analysis using Partial Least Square. The results of the study show that organizational culture has a significant effect on job satisfaction. Organizational Commitment has no significant effect on Job Satisfaction. Organizational culture and organizational commitment have a significant effect on organizational citizenship behavior. Job Satisfaction has a significant effect on Organizational Citizenship Behavior at Nala Husada Dental and Oral Hospital Surabaya.Keywords: Organizational Culture; Organizational Commitment, Job Satisfaction; and Organizational Citizenship Behavior

The Influence of Product Quality, Service Quality and Perceived Quality on Repurchase Intention with Customer Satisfaction as Intervening Variables at XXYZ Surabaya Store Customers Pastikan Vision Boi Tebulo Laia; Sri Handini
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Abstract. Product quality is the result of the production of a product that can be a factor in sales volume. Meanwhile, service quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. In addition to product quality and service quality, there is perceived quality, namely the customer's perception of the overall quality or superiority of a product or service related to what is expected by the customer. The hypothesis of this study states that the three variables, namely, product quality, service quality and perceived quality affect repurchase intentions directly and indirectly through the intervening variable, namely satisfaction. This research was conducted on exhaust fan products owned by the XXYZ brand. This study uses a quantitative approach with data collection methods using questionnaires. This study uses the PLS method using SmartPLS3. Respondents in this study were XXYZ Surabaya customers who had purchased exhaust fan products in the period March 2019-March 2021 with age over 30 years. The number of respondents in this study amounted to 100 respondents. The results of this study explain that the independent variables namely product quality, service quality and perceived quality have a significant influence on the intervening variable, namely satisfaction. For the independent variable perceived quality has no direct effect on repurchase intention. And the product quality variable has no indirect effect on repurchase intention.Keywords: Product quality; service quality; perceived quality; satisfaction; repurchase intention

The Influence of Leadership Style and Organizational Culture on Employee Performance Through Employee Satisfaction as An Intervening Variable in PG GEMPOLKREP-PTPN X Imaniar Cahyani; Eddy Yunus
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Abstract.The existence of a new leader with a young age in recent years has given color to the leadership style at PTPN X. In the same period, the board of directors reconstructed and reintroduced the vision, mission and culture of the organization. The unachieved production potential per hectare and milling capacity have become evaluation material for management to achieve added value. Therefore this study aims to analyze the influence of leadership style and organizational culture on the performance of PG Gempolkrep-PTPN X employees, and analyze it through job satisfaction as an Intervening Variable. This research was conducted using a quantitative approach with a survey assessment method using a questionnaire as a data collection tool. The research sample used was purposive sampling, namely 34 employees from the leadership of PG Gempolkrep-PTPN X. Data analysis is based on data obtained from internal company sources and the results of questionnaires that have been distributed to respondents. The procedure carried out is to assess the results of the questionnaire and process them using the SEM-PLS method to then be analyzed using the partial least squares analysis technique using smartPLS. The results of the study show that leadership style and organizational culture have a significant effect on employee performance, leadership style and organizational culture have a significant effect on employee job satisfaction, and job satisfaction has a significant effect on employee performance, which means job satisfaction can mediate the influence of leadership style and organizational culture. on employee performance. Keywords: Leadership Style; Organizational Culture; Employee Performance; Job Satisfaction

Happier on The Job: A Pleasant Experience by Logistic Employee of Logistics Surabaya Bisma Arianto; Siti Samsiyah; Laila Arkadia
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 2 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Abstract. This is a quantitative study Happier on the job is the feeling and attitude of employees towards the work they are currently engaged in. APM Logistics firm of the Surabaya branch is a company in the field of services that provides package delivery, documents, moving, and warehousing services that were founded in 1990. This study to describe the level of satisfaction obtained by PT. APM Logistik Surabaya branch in terms of financial compensation, work discipline, and work loyalty. Respondents for this study used a sample of 60 employees. The instrument collected in data collection is a questionnaire consisting of 51 statement items that must be answered by the respondent. The data analysis used is assumption test, multiple linear regression, t test and F test. This study has some variables such as financial compensation, discipline and loyalty as independent variables; and job satisfaction as the dependent variable. This study concluded that financial compensation has got a positive and meaningful effect on employee job satisfaction, work discipline have got a positive and significant effect on job satisfaction, loyalty has a significant effect on job satisfaction. Meanwhile, financial compensation, work discipline, and work loyalty simultaneously have a effect on job satisfaction. The authors suggestion companies need to take notice to the provision of proper and fair financial compensation to their employees on their workload. Keywords: compensation, discipline, loyalty, satisfaction, employees.

The Influence of Work Discipline, Job Satisfaction and Work Motivation on Employee Performance in Development Institutions East Java Province Construction Services Awali Prasetya Hanif; Sri Utami Ady
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 2 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

The formulation of the problem in this study is how the influence of work discipline, job satisfactionand work motivation on the performance of East Java Province Construction Services employees (East Java LPJK). This research is to identify and analyze the effect of work discipline, job satisfaction and employee motivation on employee performance. Meanwhile, the theory used in this study is the theory of work discipline, job satisfaction theory, motivation theory and performance theory. Meanwhile, this research was conducted at the East Java LPJK. This type of descriptive-quantitative research uses the census method, where the entire population of 50 people is used as a sample in the study. The nature of the research is explanatory research. Testing the hypothesis using multiple linear regression analysis using a confidence level of 95 percent.The results showed that the independent variables (work discipline, job satisfaction and employee motivation) simultaneously had a significant and positive effect on employee performance at LPJK East Java. Meanwhile, partially each variable has a significant effect on employee performance. As for work discipline, it is the most dominant factor influencing employee performance at the East Java LPJK, meaning that employee work discipline plays the most dominant role in determining employee performance at East Java LPJK. The results of hypothesis testing show that the coefficient of determination is 0.618, so in this case it shows that 61.8% of the independentvariables (work discipline, job satisfaction and work motivation) can be explained in the dependent variable (employee performance) at LPJK East Java,

Analysis of The Influence of Product Quality and Price on Customer Loyalty Through Customer Satisfaction as An Intervening Variable in Restaurants Hisana Fried Chicken Surabaya Satrio Sudarso; Susanto Sukiman
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 2 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Every entrepreneur in the culinary field is required to compete competitively in terms of improving product quality and managing price factors to be able to create consumer satisfaction which can affect loyalty. The research location was conducted at one of the Hisana Fried Chicken outlets in the Surabaya area. The criteria for the consumer sample are those who are over 17 years of age and also have at least become Hisana customers, with a minimum of 2 (two) previous purchases in the last 1 (one) month. The number of samples is 100 respondents. The statistical analysis calculation method uses the SPSS program in processing and evaluating the results of the questionnaire to test the quality of the data, while to process and evaluate the results of the path analysis test, hypothesis to evaluate the 'goodness of fit indices' model using the Structural Equation Modeling (SEM) method with the AMOS program. The results of data processing show (1) product quality has a positive and significant effect on consumer satisfaction (2) product quality has a positive and significant effect on consumer loyalty (3) price has a significant negative effect (opposite) on customer satisfaction (4) price has a significant effect negatively (contrary) to consumer loyalty (5) customer satisfaction is positive but does not have a significant effect on customer loyalty.

Page 14 of 18 | Total Record : 172

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Jawa timur

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sasetyo Aryono

Contact Email setyosinergi002@gmail.com

Phone +6281392001063

Journal Mail Official setyosinergi002@gmail.com

Editorial Address Economic and Business Faculty Dr Soetomo University Semolowaru No. 84 Surabaya, East Java, Indonesia

Location Kota surabaya, Jawa timur INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sasetyo Aryono

Contact Email
setyosinergi002@gmail.com

Phone
+6281392001063

Journal Mail Official
setyosinergi002@gmail.com

Editorial Address
Economic and Business Faculty Dr Soetomo University Semolowaru No. 84 Surabaya, East Java, Indonesia

Location
Kota surabaya,

Jawa timur

INDONESIA