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PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences)
Published by Universitas Slamet Riyadi
ISSN : -     EISSN : -     DOI : -
Core Subject : Science, Education, Social,
Computer Science & IT Education Social Sciences
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Articles 522 Documents
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Persepsi Pelangan Terhadap Pelayanan PT. Telkom Kantor Pelayanan Telekomunikasi Bandar Jaya Ashadi, Ardi; Salim, M. Agus
PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences) 2020: PROCEEDINGS ICTESS
Publisher : PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences)

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Persepsi adalah suatu proses memilih, mengatur dan menginterpretasikan informasi mengenai suatu produk barang atau jasa oleh konsumen, Persepsi tidak hanya terjadi dalam bentuk rangsangan fisik tapi juga dipengaruhi oleh kondisi pemasaran yang ada. Pelayanan Telekomunikasi Bandarjaya, Secara praktis, penelitian ini diharapkan dapat dipakai sebagai masukan yang berarti bagi perkembangan PT. Telkom (Persero) dalam mengantisipasi kendala serta hambatan dalam rangka peningkatan pelayanan yang sedang dilaksanakan. Secara teoritis, penelitian ini dapat dianggap sebagai sumbangan dalam menguji dan menerapkan teori-teori baru terhadap masalah pelayanan publik.Bobot kualitas penelitian sosial ditentukan oleh kemampuan untuk mewujudkan dua kali kategori kualitas yaitu visi (vision) dan presisi. Mengenai jenis penelitian yang bersifat deskriptif Dapat juga diketahui bahwa nilai indeks yang paling rendah dari total kuesioner penelitian yang diberikan oleh responden adalah terletak pada kuesioner tentang Tentang Pelayanan Pegawai dan Pimpinan dihubungi jika ada keluhan yang hanya memperoleh nilai indeks 1,89%. Kemudian nilai indeks yang termasuk sedang adalah terletak pada kuesioner tentang Pelanggan Tentang Pelayanan Tarif yang ditetapkan Telkom yang memperoleh nilai indeks 2,87 % dan nilai indeks termasuk tinggi adalah terletak pada kuesioner tentang Pelanggan Tentang Pelayanan mengenai Jasa Layanan Operator 108 secara keseluruhan yang memperoleh nilai indeks 3,23%. Sedangkan Nilai rata-rata Indeks sejumlah 2,68%, dengan nilai indeks Sedang. Dalam penyelenggaraan telekomunikasi yang menyangkut sikap dan persepsi pemakai jasa dan kalangan tertentu diduga keterkaitan dengan kurangnya pengetahuan, konsumen memerlukan mutu pelayanan Telekomunikasi pada saat ini, ternyata masih belum dapat dirasakan oleh konsumen itu sendiri pelayanan yang mengarah kepada kepuasan pelanggan.. Keywords: Persepsi, Pelayanan, Pelanggan, Telkom, Kepuasan
ANALYSIS OF THE STUDENTS TENDENCY TO CONTINUE TO SENIOR HIGH SCHOOL IN IX GRADE STUDENTS AT SMP N 18 SURAKARTA IN 2019/2020 ACADEMIC YEAR Ansari, Dimna Anjar; Kusumaningtyas, Lydia Ersta; Koesdyantho, AR
PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences) 2020: PROCEEDINGS ICTESS
Publisher : PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences)

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This research entitled Analysis of Students' Trends in Continuing Education in Senior High School in Class IX Students of SMP Negeri 18 Surakarta for the 2019/2020 Academic Year was conducted from August to September 2020 at SMP Negeri 18 Surakarta. This study aims to determine how to analyze the tendency of students to continue their education in high school in class IX students of SMP Negeri 18 Surakarta in the academic year 2019/2020 " The subjects of this study were class IX counselor, student affairs, parents class IX, and grade IX students. The object of this research is the analysis of the selection of further studies in high school by discussing it in a qualitative study. The data collection techniques used were interview, observation, and documentation methods. The validity of the data in this study was triangulation of sources and triangulation of techniques. In this study, data analysis using Miles and Huberman's model. Based on the data analysis, the conclusion is that 95% of students continue their education in high school, and 5% of students do not continue their education in high school. And as many as 30% of students continue their education in SMA on the grounds that they want to develop the academic field and want to continue their education at university, and 65% of students continue their education at SMK on the grounds that they want to work after graduating from SMK. In addition, the trend in continuing education in high school is strongly influenced by the guidance and counseling teachers who always provide motivation, information, and conduct individual counseling for students who find it difficult to determine education after graduating from junior high school, besides that the school and counselor collaborate with existing high schools in Soloraya to hold outreach to grade IX students. Thus, class IX students of SMP N 18 Surakarta in the 2019/2020 academic year tend to continue their education in high school after completing junior high school. Keywords: Continuing Education in Senior High School
FKUB DIALOGICAL COMMUNICATION IN DEVELOPING RELIGIOUS TOLERANCE IN THE CITY OF SURAKARTA Riyanto, Buddy
PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences) 2020: PROCEEDINGS ICTESS
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The background of this research is the emergence of religious radicalism and intolerant behavior by some groups of people in various parts of Indonesia, including Surakarta, which, if not addressed immediately, can threaten harmonious social life in the society. The Religious Harmony Forum (FKUB) was formed by the Ministry of Religion whose main objective is to established harmony between religious communities, to foster religious tolerance. One of its main tasks is to carry out dialogue with religious and community leaders. The purpose of this study was to describe the dialogical communication process carried out by the Surakarta FKUB with these religious and community leaders. Referring to the constructivist paradigm, this study uses qualitative methods. This study concluded that dialogical communication carried out by FKUB Surakarta was quite effective in overcoming differences, could prevent radicalism and lead to tolerant understanding, attitudes and behavior among the Surakarta community. Keywords: dialogical communication, FKUB, religious tolerance.
COMMUNITY PARTICIPATION IN ASSISTANCE OF CHILDREN CRIMINAL ACTORS Budiastuti, Shinta Rukmi; Pradoto, Waluyo; Jumiati, Agatha
PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences) 2020: PROCEEDINGS ICTESS
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In order to handle children in conflict with the law, the public must be directly involved in enforcing criminal law, so that they can judge whether the criminal case settlement process can bring justice or not and participate through an institution that oversees the implementation of the criminal justice system. The purpose of this study was to determine and analyze the extent of community participation in assisting children who commit crimes so that it can help reduce trauma to create a good future for children. This research is used to find a model of community participation in mentoring children who commit crimes based on primary data and secondary data This community participation is a new breakthrough in the model of assisting children in conflict with the law, in order to reduce the trauma caused by the imposition of criminal sanctions. Children get a better life after serving a criminal period so that they can manifest their self-confidence to return to society Keyword: children, criminal law, cummunity participation
The evaluation of the truck and bus bias-tire business Panomyan, Karan-u; Phaoprasert, Naraporn
PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences) 2020: PROCEEDINGS ICTESS
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Until now, there are two main types of technology that could produce vehicle tires–bias tires and radial tires. The technology to produce bias tires had been around for decades, then the newer technology was launched to produce what was called the radial tires. As a result, although previously all vehicle used bias tires, now almost all passenger cars use radial tires. The bias tires are suitable only for vehicles that move on rough roads such as trucks and buses. This paper attempts to estimate the declining trend of the bias tire demand. Logarithm function was used to estimate the decline over a decade and the demand was forecasted using the moving average model, the exponential smoothing model, and the double exponential smoothing model. Moreover, SWOT analysis was performed to analyze the bias tires business. The results of this research clearly show that the bias tire demand for trucks and buses was declining rapidly within a couple years. Businesses that can still gain opportunity for the bias tires are the motorcycle tire business, the off-road tire business, and the agricultural vehicle tire business. Keywords: Bias tires, truck and bus business, decline trend estimation, SWOT analysis
PENGARUH KARAKTERISTIK PEKERJAAN TERHADAP KINERJA PEGAWAI TATA USAHA DI SMP NEGERI JAKARTA UTARA Astuti, Noviani; Widodo, Suparno Eko; Matin, Matin; Laratmase, Antonia Junianty
PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences) 2020: PROCEEDINGS ICTESS
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Tujuan dari penelitian ini adalah untuk mengkaji pengaruh karakteristik pekerjaan terhadap kinerja pegawai tata usaha SMP Negeri di Jakarta Utara. Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis jalur (path analysis). Sampel penelitian ini adalah 86 pegawai tata usaha SMP Negeri di Jakarta Utara. Pengumpulan data dalam penelitian ini dilakukan melalui kuesioner. Teknik analisis data menggunakan analisis statistika deskriptif. Hasil penelitian menunjukkan bahwa karakteristik pekerjaan berpengaruh positif terhadap kinerja pegawai tata usaha SMP Negeri di Jakarta Utara. Dengan demikian peningkatan kinerja pegawai tata usaha dapat tercapai dengan baik apabila terdapat pengaruh yang kuat dari karakteristik pekerjaan yang terbina dengan baik. Kata kunci: kinerja, karakteristik pekerjaan, pegawai tata usaha
A CASE STUDY OF FRAUD IN THE KARANGANYAR DISTRICT COURT (Verdict Number:159/Pid.B/2019/PN Krg) Perdana, Dian
PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences) 2020: PROCEEDINGS ICTESS
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The theoretical benefits of this research are expected to be able to contribute to legal science, especially criminal law and also those who have an interest in conducting research on criminal acts of fraud and are practically expected to provide benefits to development in the field of law and legal awareness of society in general. This research is theoretically expected to contribute to the development of legal science, especially criminal law and also those who have an interest in conducting research on criminal acts of fraud and are practically expected to provide benefits to development in the field of law and public legal awareness in This research was conducted with the type of normative legal research carried out by literature study of legal materials, both primary legal materials, secondary legal materials, and tertiary legal materials and / or non-legal materials, while the analysis method was carried out by collecting data which were then linked to existing problems are arranged systematically and logically, so that a research result is obtained on the Criminal Case Study of Fraud in the Karanganyar District Court (Decision Number 159 / Pid.B / 2019 / Pn Krg) Based on the results of the research, it is concluded that, the defendant was charged with alternative charges by being legally proven and convincingly guilty of committing a criminal act of fraud as regulated in Article 378 of the Criminal Code, it is appropriate and has been based on facts at trial, valid evidence. in the form of witness statements, evidence, letters in the form of a statement letter, and statements from the defendant. The defendant was sentenced to 1 year imprisonment Keywords: fraud, alternative indictmen.
DOES EARLY CHILDHOOD EDUCATION MATTER DURING COVID-19 PANDEMIC: A NARRATIVE REVIEW Gayatri, Maria
PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences) 2020: PROCEEDINGS ICTESS
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Early childhood is an important milestone in children’s life. The practices of online learning are challenging for families with early childhood children. The study examined the implementation of early childhood education during the pandemic of COVID-19. A narrative literature review of some studies published from the inception of the pandemic COVID-19 to October 31, 2020. The search strategy comprised an electronic search of different online database in PubMed, MEDLINE, Web of Science, Scopus and manual search on Google Scholar by an exploration of a web-based search engine and hand searching. The keywords used in this study were “early childhood”, “education”, online learning”, “pandemic”, COVID-19. Early childhood education has been influenced due to school closure. Most of the children experience online learning, to reduce the spread of the outbreak, especially when face-to-face learning cannot be conducted. Parents and teachers have significant roles in supporting the children to improve their cognitive and social development. However, the implementation of home learning causes some difficulties in relation with self-regulation of very young children, the readiness to utilize of digital technology and learning materials, parent’s beliefs and attitude on online learning compared with traditional learning, and requirements of demanding time and knowledge to accompany the children. Therefore, it is important to have good communication between parents and teachers to support early childhood online learning during the outbreak. Keywords: COVID-19, Early childhood, Education, Online learning, Pandemic.
THE LANGUAGE CONSTRUCTION OF CHILDREN PUBLIC SERVICE ADVERTISEMENT ANIMATED VERSION WASPADA CORONA IN ONLINE MEDIA AND THE CONSTRUCTION OF THE SOCIETY IN SEMARANG CITY Kurdaningsih, Dian Marhaeni; Maghvira, Genta
PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences) 2020: PROCEEDINGS ICTESS
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This research is motivated by the presence of advertisements in online media dealing with the worldwide Covid-19 pandemic. Advertisement with children as the endorser to convey the message on Waspada Corona aired in animated version of public service advertisement. this advertisement is very intriguing seen from the emerge of children in educating the public dealing with the enormity and serious impact of the epidemic. How online media construct the children animated advertising language on waspada Corona and how the Semarang society reconstruct language message in the media. This research purposive media text selection as the data collecting method and media text analysis in its analyzing technique as analyzing advertisement method. While the construction of the society, the data were analyzed by mans of Miles and Huberman‟s interactive and constructivist qualitative analysis. The paradigm used is constructivism and is completed with Peter L berger‟s social construction theory. The result of this research are expecyed to show the full form of construction of children advertisement in online media and the construction of the society in responding the online media advertising messages. Keywords : Animation, Children advertisement, Construction, Online Media, Public Service Advertisement.
STUDENTS’ INTERNSHIP EXPERIENCES Lin, Chin-Min
PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences) 2020: PROCEEDINGS ICTESS
Publisher : PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences)

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