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INDONESIA
JURNAL SISTEM INFORMASI BISNIS
Published by Universitas Diponegoro
ISSN : 20883587     EISSN : 25022377     DOI : -
Core Subject : Economy, Science,
Computer Science & IT Economics, Econometrics & Finance
JSINBIS merupakan jurnal ilmiah dalam bidang Sistem Informasi bisnis fokus pada Business Intelligence. Sistem informasi bisnis didefinisikan sebagai suatu sistem yang mengintegrasikan teknologi informasi, orang dan bisnis. SINBIS membawa fungsi bisnis bersama informasi untuk membangun saluran komunikasi yang efektif dan berguna untuk membuat keputusan yang tepat waktu dan akurat. Business intelligence sebagai dasar pengembangan dan aplikasi SINBIS menjadi kerangka kerja teknologi informasi yang sangat penting untuk membuat agar organisasi dapat mengelola, mengembangkan dan mengkomunikasikan aset dalam bentuk informasi dan pengetahuan. Dengan demikian SINBIS merupakan kerangka dasar dalam pengembangan perekonomian berbasis pengetahuan.
Arjuna Subject : -
Articles 410 Documents
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Analisis Kepuasan Pengguna Gojek dengan Metode Kuantitatif Multimodel Sasmi Hidayatul Yulianing Tyas; Qilbaaini Effendi Muftikhali
Jurnal Sistem Informasi Bisnis Vol 14, No 3 (2024): Volume 14 Nomor 3 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss3pp277-288

Abstract

Gojek is the first start-up company in Indonesia to have decacorn status based on CB-Insight's records. With Go-Jek's achievement status being the background factor for satisfaction with Go-Jek application users. This research aims to identify factors that influence Gojek customer satisfaction with application use. In this research, quantitative methods using the EUCS, TAM and Delone and McLean (Multi Model) models were used to identify the independent variables, while the dependent variable was customer satisfaction. The dependent variables in this research consist of Content, Accuracy, Format, ease of use, Timeliness, Perceived Usefulness, System Quality, Information Quality and Service Quality. Quantitative methods were used in this research, based on the calculation results of the GeSCA application. The R-squared value of the model proposed in this study is 0.6922. This means that the independent variables in the model can explain the customer satisfaction variable by 69.22% and the remaining 31.78% is explained by other independent variables that are not in the model. Based on the results of the analysis, it was found that 9 variables had an influence on the customer satisfaction variable, but there was 1 variable that had a significant influence (Service Quality). Conclusion  of this research show that the variables Content, Accuracy, Format, ease of use, Timeliness, Perceived Usefulness, System Quality, Information Quality and Service Quality have an influence on user satisfaction.
Penerapan Metode Service Quality (SERVQUAL) dan Simple Additive Weighting (SAW) untuk Menentukan Pengambilan Keputusan terhadap Kepuasan Pelanggan (Studi Kasus: Restoran Ayam Geprek) Sulis Sandiwarno
Jurnal Sistem Informasi Bisnis Vol 14, No 1 (2024): Volume 14 Nomor 1 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss1pp88-99

Abstract

Perkembangan usaha kuliner di Jakarta bisa dibilang mengalami perkembangan yang cukup pesat. Setiap bulannya selalu ada resto baru maupun tempat makan baru seperti pedagang kaki lima maupun kafe. Untuk menghadapi persaingan tersebut, perlu adanya suatu ulasan kepada para pelaku Usaha Mikro Kecil dan Menengah (UMKM) agar dapat melakukan peningkatan dan perbaikan dalam pelayanannya. Pada penelitian terdahulu, telah dilakukan analisis terhadap kepuasan pelanggan menggunakan metode Simple Additive Weighting (SAW). SAW merupakan suatu metode penjumlahan terbobot yang dikenal secara luas untuk pengambilan keputusan. Akan tetapi, metode tersebut memiliki masalah seperti kurangnya akurasi data. Untuk mengatasi permasalahan tersebut dalam penelitian ini kami ingin menggunakan metode Servqual secara bersama di metode SAW. Tahapan dari usulan penelitian yang kami lakukan adalah melakukan pengumpulan data menggunakan kuesioner yang disebar lalu dianalisis menggunakan metode Servqual dan SAW. Berdasarkan uji coba sistem yang dilakukan pada 5 cabang restoran ayam geprek Sultan, didapatkan hasil bahwa pemilik harus memperbaiki dimensi Responsiveness dengan nilai gap sebesar 0.105, nilai ini lebih rendah dibandingkan dimensi yang lain. Sedangkan cabang Semper ini memiliki prioritas terbesar untuk dilakukan perbaikan dibandingkan dengan 4 cabang lainnya dengan nilai akhir 0.6237. Dengan hasil yang didapatkan tersebut, diharapkan pemilik restoran dapat memberikan perbaikan pelayanannya.
Model Perencanaan Tata Ruang Wilayah menggunakan Spatial Temporal Autocorrelation (Studi Kasus: Kabupaten Jayawijaya) Waiki Elkius Kogoya; Sri Yulianto Prasetyo; Wiwin Sulistyo
Jurnal Sistem Informasi Bisnis Vol 14, No 3 (2024): Volume 14 Nomor 3 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss3pp237-246

Abstract

Jayawijaya Regency faces various challenges in the use of land tenure status in urban planning areas (RTRW). This study focuses on the RTRW Spatial Pattern Plan in Wamena Urban on changes in land tenure with a spatial temporal autocorrelation (STA) approach. The results showed that there were two spatial patterns formed in the Wamena Urban Area, namely cluster patterns and dispersed patterns. Cluster patterns are formed in airports, urban areas, flat woodland agriculture, local protection/LIPI plantations, and river boundaries. Dispersed patterns are formed in community plantations and scrubs, rural settlements, wetland agriculture, slope dryland agriculture, and mining. The results of the analysis showed that cluster patterns in the Airport, Urban, Flat Dryland Agriculture, Local Protection/LIPI Plantations, and River Border areas showed significant changes in land tenure status. Climate change, infrastructure development, and population growth are some of the factors causing these changes. Meanwhile, dispersed patterns in community plantations/shrubs, rural settlements, wetland agriculture, slope dryland agriculture, and mining showed no significant change in land tenure status. This is due to factors such as conflicts over customary rights to land ownership. This study provides an overview of spatial patterns of changes in land tenure status in the Wamena Urban Area. The results of this research can be used as a basis for the formulation of land management policies and strategies in the region.
Faktor-Faktor yang Mempengaruhi Kepuasan dan Minat Beli Ulang serta Loyalitas Pengguna Tokopedia Laura Kurniawan; Djajasukma Tjahjadi
Jurnal Sistem Informasi Bisnis Vol 14, No 1 (2024): Volume 14 Nomor 1 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss1pp12-19

Abstract

Advances in technology have provided many conveniences in carrying out daily activities. One technology that is widely used today is online shopping as an application of the e-commerce system. One of the leaders of online shopping platform in Indonesia is Tokopedia. Tokopedia has received many awards, including Best Company in Consumer Industry in Indonesia Digital Economy Award in 2016 , and the Top 50 Most Valuable Indonesian Brands 2016 award. Along with the rapid development of the online shopping world, Tokopedia has to face its competitors. This paper is to study the factors influencing satisfaction which are trust, ease of use and service qualtity, and the factors influencing repurchase intention which are brand image, price perception, and promotion. The effect of satisfaction and repurchase intention on Tokopedia’s consumer loyalty was also studied. Using path-analysis method, 300 respondents were surveyed to test the research model. The result shows that trust, ease of use, service quality, were significantly has effect on customer satisfaction. Price has effect on repurchase intention, but brand image and promotion showed no effect. This study is also shows that customer satisfaction has no effect on customer loyalty, but repurchase intention has significant effect on customer loyalty.
Front matter JSINBIS 14 (2) 2024 Prof Mustafid
Jurnal Sistem Informasi Bisnis Vol 14, No 2 (2024): Volume 14 Nomor 2 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Front matter JSINBIS 14 (2) 2024
Analisis Kesuksesan Layanan Digital Perguruan Tinggi Menggunakan Model Delone & McLean untuk Meningkatkan Kepuasan Pengguna Anita Wulansari; Dhian Satria Yudha Kartika; Abdul Rezha Efrat Najaf; Tri Lathif Mardi Suryanto; Asif Faroqi
Jurnal Sistem Informasi Bisnis Vol 14, No 2 (2024): Volume 14 Nomor 2 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss2pp153-161

Abstract

Implementation of ICT in various services in tertiary institutions needs to be accompanied by good quality. Therefore, it is necessary to evaluate to ensure the success of the service. The study aims to analyze the relationship between system quality, information quality and service quality to user satisfaction and then the relationship between user satisfaction to net benefit. In addition, three different system, namely academic information system, student portal and credit point system were evaluated to obtain broader understanding on those relationship. Survey data were collected from 451 students using those systems. SEM-PLS was applied to the obtained data. According to the empirical results, factors affected user satisfaction on academic information system was different than student portal and credit point system. However, it was found that user satisfaction affected net benefit. As a result, the successful factors on academic information system, student portal and credit point system were different. Thus, it was necessary to put a careful attention on the improvement aspect on each of those system. This paper aims to analyze factors affecting online services success to increase user satisfaction.
Kombinasi Modified K-Nearest Neighbor dan Certainty Factor untuk Peningkatan Akurasi Diagnosis Malnutrisi Hulwani Zati; Sediyono Eko; Surarso Bayu
Jurnal Sistem Informasi Bisnis Vol 14, No 3 (2024): Volume 14 Nomor 3 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss3pp289-301

Abstract

Malnutrition remains a major public health challenge in low and middle-income countries. This research proposes a method for diagnosing malnutrition diseases by combining Certainty Factor (CF) and Modified K-Nearest Neighbor (MKNN). CF is used to obtain certainty values from the symptoms experienced by patients, while MKNN classifies patient symptom data into specific disease classes based on proximity to the training data. The symptom CF values are combined with the rule CFs to obtain the final CF for each disease. The patient's CF data becomes the testing data, while the disease dataset is the training data. The MKNN technique involves calculating the Euclidean distance, validity, and applying weight voting to identify the class to which the testing data belongs based on the majority class of the k nearest training data. In the test case, CF indicated a tendency towards Kwashiorkor, reinforced by MKNN with the majority of the nearest training data classified as Kwashiorkor. Cross-validation testing with 20 testing data resulted in an accuracy of 95% for the combined CF-MKNN method. The combination of the two methods mutually reinforces and increases the confidence in the diagnosis.
Implementasi Metode Ward & Peppard dalam Perancangan Blueprint Smart Village Sudagaran Dwi Mustika Kusumawardani; Citra Wiguna; Diovianto Putra Rakhmadni; Ella Manisa Br. Karo
Jurnal Sistem Informasi Bisnis Vol 14, No 2 (2024): Volume 14 Nomor 2 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss2pp123-130

Abstract

According to Village Law No. 6 of 2014, villages play an important role in the implementation of village development policies. The government-mandated village regulations must be followed in order to improve the quality of life in rural communities. This can be accomplished through the enhancement of services and the development of sustainable villages. The smart village concept is one of the strategic steps for improving village development. Smart village indicators are adapted from smart cities, one of which is smart government, to map village development. Smart government can increase community members' empowerment and involvement in public management, as well as transparency in decision-making and the maintenance of governance that emphasizes the capacity of village officials, village institutions, and the delivery of basic services. To begin the process of creating a smart village, a blueprint must be created. The Ward and Peppard method can be used to create the design. The Ward and Peppard method is used in this study, and it begins with a mapping diagram that includes value chain analysis, SWOT, key performance indicators, McFarlan, and PEST. The design of the village development strategy is carried out by analyzing the organization's internal and external conditions, including business processes and IS/IT infrastructure. The research results in a smart village blueprint design document, which is expected to be implemented to realize the village in building village social resilience in a sustainable manner, as well as providing basic government services in a precise and transparent way.
Penilaian Information Technology Service Management Sistem Akademik pada Domain Service Operation dengan Pendekatan Framework ITIL V3 Tarwoto Tarwoto; Windiya Ma'arifah; Sarmini Sarmini
Jurnal Sistem Informasi Bisnis Vol 14, No 3 (2024): Volume 14 Nomor 3 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss3pp200-209

Abstract

Information Technology utilization is vital in designing information systems to support business success. Thus, information technology governance becomes very important to produce information systems that are by the vision and mission of higher education institutions. As a technology-based university, Amikom Purwokerto University provides an Academic System to facilitate various academic and non-academic student services. This research was conducted to evaluate the Academic System services of Amikom Purwokerto University with a focus on operational aspects, especially in the Service Operation domain with subdomains request fulfillment process and incident management process. The services provided by the Academic System positively impact students and related parties. Still, there is often a connection failure problem on the server caused by inadequate operations and server overload. This research uses the Information Technology Infrastructure Library Version 3 (ITIL-V3) Framework, specifically the Service Operation subdomain, to assess and improve the maturity level of IT service management. This research found that the Academic System is at level 4 (managed) through maturity level calculations, showing efficiency in work processes and incident handling. By implementing recommended improvements to the request fulfillment and incident management process, this research aims to increase the IT service maturity level towards level 5 (optimized), reflecting the highest level of maturity and excellence. In conclusion, these improvements will deliver maximum value to the business and users, ensuring that Academic Systems executes processes and continues to implement improvements and innovations to remain relevant and high-performing in a dynamic environment.
Sistem Manajemen Sekolah Sepak Bola dan Kompetisi Bolasoft Menggunakan Metode Rapid Application Development Trias Bratakusuma; Windiya Ma'arifah
Jurnal Sistem Informasi Bisnis Vol 14, No 1 (2024): Volume 14 Nomor 1 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss1pp1-11

Abstract

Peran serta teknologi dalam mendukung sepakbola menjadi industri dari aspek olahraga akan sangat menguntungkan dan memiliki peminat yang sangat tinggi. Pengembangan sistem informasi bolasoft sebagai sistem manajemen sekolah sepak bola (SSB) dan manajemen kompetisi atau turnamen dengan mengadopsi kurikulum filanesia menjadi solusi dari permasalahan klasik dunia sepak bola di Indonesia. Bolasoft berupaya untuk mengatasi permasalahan klasik yang terjadi diantaranya praktik pemalsuan umur, joki pemain, overtraining, dan permasalahan terkait dengan standarisasi pengelolaan sekolah sepakbola (SSB). Sistem informasi bolasoft sebagai sistem manajemen sekolah sepak bola (SSB) dan manajemen kompetisi/turnamen diimplementasikan dalam sistem berbasisi website menggunakan metode pengembangan sistem Rapid Application Development (RAD). Sistem informasi bolasoft yang telah diimplementasikan kemudian diuji menggunakan metode black box testing dan juga user acceptance testing (UAT). Hasil pengujian menggunakan metode black box testing didapatkan nilai 100 valid untuk kategori fitur-fitur yang sesuai dengan kebutuhan pengguna dan dapat dioperasikan tanpa terdapat kendala secara teknis. Kemudian hasil pengujian menggunakan metode user acceptance testing (UAT) yaitu hasil dari pengujian dari segi penerimaan pengguna terhadap sistem yang dihasilkan mendapatkan hasil 100 % “Setuju” melalui tanggapan dari kuisioner yang dibagikan.

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