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Journal of Education, Humaniora and Social Sciences (JEHSS)

jehss
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Published by Mahesa Research Center

ISSN : - EISSN : 26223740 DOI : https://doi.org/10.34007/jehss

Core Subject : Health, Social,

Health Professions Public Health Social Sciences

Journal of Education, Humaniora and Social Sciences (JEHSS), publish by Mahesa Research Center, for sources of information and communication for academics and observers about science and methodology. Published papers are the results of research, reflection, and actual critical studies with respect to the themes of social and humaniora: Philosophy, Law, History, Linguistics, Literature, Art, Psychology, Anthropology, Siciology, Cultural Studies, Ecology, Economics, Geography, Education, Social Politics, Governance, Public Administration and Communication. All papers are double blind peer-reviewed and published published in August, November, February and May.

Arjuna Subject : Profesi Kesehatan - Profesi Kesehatan (Lain-Lain)

Articles 1,297 Documents

111 112 113 114 115

Optimization of Human Resources in the Housekeeping Department Case Study of The Alana Hotel Malang Shanhaji Shanhaji; Enik Rahayu
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 3 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), February
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i3.2542

This study aims to analyze the factors that influence performance and service quality in the housekeeping department and provide strategic recommendations for optimizing human resource management. The main focus of the study includes low work motivation due to inadequate incentives, limited relevant training, high turnover rates, and ineffective leadership at the supervisor level. This analysis is based on theories of work motivation, training and development, and leadership theories. Data were collected through three-month observations in three-star hotels in Semarang, in-depth interviews with 15 housekeeping employees and five supervisors, and analysis of documentation related to HR policies. This study uses a descriptive qualitative approach to understand the impact of these factors on employee performance. The results showed that the lack of incentives has an impact on low work motivation, with 70% of respondents stating that current compensation does not encourage optimal performance. In addition, irrelevant training hinders skill development, while high turnoverwith an average employee turnover of 30% per yeardisrupts team stability. Ineffective leadership also worsens working conditions and reduces productivity. As a solution, the study recommends increasing the training budget, implementing a performance-based reward system, improving managerial skills for supervisors, more effective recruitment strategies during the holiday season, and implementing more consistent and standardized standard operating procedures (SOPs). Implementing these strategies is expected to increase employee motivation, reduce turnover, and improve the overall quality of housekeeping services.

The Role of Religious Books in Interfaith Dialogue in Plural Society in Indonesia Yurulina Gulo
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 3 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), February
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i3.2566

This article aims to describe the role of religious books in interfaith dialogue. Interfaith dialogue is one alternative for overcoming and minimizing disputes and misunderstandings between religious communities. The values written in religion can be used as a reference for such things. This study uses qualitative methods by conducting observations, interviews, and literature studies. The focus of this research is centered on plural societies that have different beliefs. Dialogue between religious communities is very important in plural societies, and one of the foundations of dialogue is the awareness that in religion, especially Christianity, there is a need for peace and unity in a society without being influenced by radicalism in religion. The role of values conveyed through religion can make its adherents appreciate that all creatures, especially humans, must coexist in harmony and peace. The role of the Bible not only provides a foundation for Christian faith, but the Bible understands that humans from other religions need to be attached and respect each other's ideas, beliefs, freedoms, and so on. Thus, diversity in Indonesia can be realized without being separated by religion.

Optimizing the Implementation of SERVQUAL Principles in Hospital Financial Management to Improve Operational Efficiency and Patient Satisfaction Bakti, Asri Rani Prasetia; Rahayu, Enik
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 3 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), February
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i3.2550

This article aims to analyze the implementation of SERVQUAL dimensions in financial management at RSU Comal Baru and evaluate its direct influence on service quality and hospital operational performance, especially in terms of financial efficiency. The focus of this study covers five main dimensions of SERVQUAL—Tangibles, Reliability, Responsiveness, Assurance, and Empathy—emphasizing how each dimension affects the effectiveness of the financial system and patient perceptions of hospital financial services. This study uses a qualitative approach with data collection methods through in-depth interviews with financial staff and patients, direct observation of the financial administration process, and analysis of documents related to hospital financial policies and procedures. The data obtained were analyzed using thematic analysis techniques to identify patterns of relationships between SERVQUAL dimensions and increased operational efficiency. The results of the study indicate that the implementation of SERVQUAL dimensions, especially Tangibles, Reliability, Responsiveness, and Empathy, has a direct impact on the operational efficiency of the hospital. Investment in physical facilities, such as a modern administration room, and digitalization of financial processes through more sophisticated software improves the accuracy of recording and the reliability of financial services. Meanwhile, the responsiveness of financial staff in handling patient needs and empathy in providing personal services contribute to increased patient satisfaction. In addition, this study highlights the importance of adjusting service quality improvement strategies to the local context and patient characteristics, considering that Assurance is not a major factor at RSU Comal Baru. This article recommends service quality improvement strategies through staff training to improve technical and communication competencies, updating financial technology to speed up administrative processes, improving coordination between units for operational efficiency, and transparency of financial policies as steps to increase patient trust and the effectiveness of financial services in a sustainable manner.

Financial Performance Evaluation as a Strategy for Developing MSMEs: A Study on Arista Straike Blater Fishing Imelda Zuliyana; Hendrajaya Hendrajaya
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 3 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), February
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i3.2558

This article aims to analyze financial management and its impact on the development of MSMEs, with a case study on the Arista Straike Blater Fishing business. The main focus of this study is the challenges in manual financial recording that are inefficient and risk the accuracy of financial reports, as well as how these limitations affect strategic decision-making and the sustainability of business operations. This study uses a qualitative method with a descriptive approach. Data were collected through in-depth interviews with owners, managers, and financial staff, as well as direct observation of operational processes and interactions with customers. The analysis was carried out using a thematic approach to identify patterns in financial management and their impact on the business. The results of the study indicate that good financial management, especially in terms of cash flow control, budget planning, and financial report recording, contributes significantly to improving business operations and service quality. In addition, effective financial management supports strategic decision-making, such as investment in facilities and the introduction of new products, which contribute to increasing customer satisfaction and MSME business development. The implications of this study emphasize the importance of financial literacy for MSME owners to improve the efficiency of financial recording and reduce the risk of errors in financial reports. Key recommendations include investing in a digital recording system to improve accuracy and efficiency and financial literacy training for business actors. Further research is recommended to explore external factors that influence the effectiveness of MSME financial management, such as government regulations and access to financing.

The Influence of Social Factors on Mobile Phone Purchasing Decisions Study on Guffy Cell Karangjati Consumers Indah Sari Humendru; Tri Maryani
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 3 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), February
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i3.2546

This study aims to analyze the influence of social aspects on mobile phone purchasing decisions at Guffy Cell, a retail store that sells various brands of mobile phones in Karangjati, Bergas District, Semarang Regency. The focus of this study is how the influence of family, peers, social status, and trends affect consumer preferences in choosing mobile phones. Data were collected through structured questionnaires distributed to 100 respondents and analyzed using multiple linear regression. The results showed that social dynamics significantly shape purchasing decisions, with friend recommendations being the most dominant factor. Social status and trends also have a significant impact, reflecting consumers' tendency to choose mobile phones that match their self-image and trend developments. Meanwhile, a family influence still contributes, although to a lesser extent. This research model explains almost 50% of the variability in purchasing decisions, as indicated by the R value of 48.5%, indicating a substantial role for social elements in consumer behavior. These findings confirm that mobile phone purchasing decisions are not only based on price or technical features but are also influenced by the social environment. The implication is that business actors can optimize marketing strategies by utilizing communities, reference groups, and current trends to increase customer engagement and sales.

Kualitas Pelayanan Publik dalam Pengurusan E-KTP di Kecamatan Medan Baru Kota Medan Lubis, Fatimah; Suharyanto, Agung; Batubara, Beby Masitho
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 4 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i4.2633

Public services are services provided by the government as a state administrator to the community, the Electronic Identity Card is an identity card that must be owned by every Indonesian citizen which contains a clear number, name, place/date of birth, gender, clear address along with RT/RW, village/village, sub-district, religion, marital status, occupation, citizenship, and the validity period of the ID card, The purpose of this study is to determine the quality and obstacles of employee service in making Electronic KTP in Medan Baru District, Medan City, by using qualitative research methods, this research focuses on Medan Baru District, the techniques used in this study are interviews, observations, and documentation in data collection, the performance of the State Civil Apparatus is guided by the Standard Operating Procedures in Medan Baru District and has been applied from In 2017 until now, there is a lack of blanks from the central government, a lack of clear information for the public and limited electronic ID card recording tools, the conclusion of the Electronic ID card contains security codes and electronic recordings as a means of verifying and validating a person's identity data.

Analisis Persepsi Manajemen Risiko Keuangan dalam Koperasi Simpan Pinjam: Studi pada Faomasi Baluse Mandiri di Ungaran Zebua, Elman Septianus; Hendrajaya, Hendrajaya
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 4 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i4.2619

This article aims to explore stakeholder perceptions of financial risk management in Koperasi Simpan Pinjam Faomasi Baluse Mandiri, Ungaran. The focus of the study is on the implementation of financial risk management policies and the challenges faced in managing cooperative risks. To approach this issue, theoretical references on financial risk management and cooperative governance were utilized. Data were collected through in-depth interviews with cooperative management, financial staff, and cooperative members, as well as direct observations and document analysis. The data were analyzed qualitatively using a thematic approach. The findings indicate that the cooperative has implemented policies such as loan restrictions, creditworthiness evaluation, income diversification, and regular financial monitoring and audits. These policies have contributed to reducing the risk of bad loans and enhancing the cooperative's sustainability. However, the cooperative still faces challenges such as low member awareness of financial policies, economic uncertainty affecting the cooperative's financial stability, varying levels of member compliance in loan repayments, and limited resources for risk management. This study concludes that to strengthen financial risk management, the cooperative needs to improve members' financial literacy, adopt digital technology in financial systems, and implement risk mitigation strategies that are more adaptive to economic and regulatory changes.

Pengaruh Kualitas Layanan dan Harga terhadap Kepuasan Pelanggan Bali, Santi Handayani; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 1 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), August
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i1.2649

This article aims to analyze the effect of service quality and price on customer satisfaction at Supermarket Laris Bawen. The focus of this study is to understand the extent to which service quality and price can increase satisfaction and build customer loyalty. The approach used is a quantitative method with a survey technique through a questionnaire distributed to customers. Data were analyzed using multiple linear regression to test the relationship between variables. The results showed that service quality, which includes employee friendliness, speed of service, and comfort of facilities, has a positive and significant effect on customer satisfaction. Competitive prices, comparable to the benefits received, as well as discount and promotion programs also contribute to increasing customer satisfaction and loyalty. Reliability tests show that all research instruments have a Cronbach's Alpha value above 0.7, which indicates a good level of reliability. This study concludes that improving service quality and implementing appropriate pricing strategies are key factors in increasing customer satisfaction and competitiveness of supermarkets. The practical implications of these findings suggest that supermarket management needs to prioritize employee training to improve friendliness and service, as well as develop competitive pricing strategies and attractive promotions to retain customers. However, this study has limitations in terms of limited regional scope and customer characteristics, so the results cannot be generalized widely. Further research is recommended to include additional variables and a wider range of respondents to obtain a more comprehensive understanding

Strategi Pemasaran Brand Rock Our Soul dalam Penjualan di Media Sosial Instagram Purba, Boy Randy; Khairullah, Khairullah
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 4 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i4.2607

The development of digital technology has changed marketing strategies, especially through social media such as Instagram. Rock Our Soul, an accessories brand with dark fashion, gothic, and streetwear styles, leverages Instagram to build brand identity and increase customer engagement. This research aims to analyze Rock Our Soul's marketing strategy in increasing sales and interaction with customers on Instagram. Using a qualitative approach, data was collected through observation of Instagram uploads, interviews with account managers, and analysis of customer interactions. The results show that the combination of strong visual aesthetics, direct selling strategies through Direct Messages, and involvement in offline events and digital communities increases brand awareness and customer loyalty. Rock Our Soul also implements sales hooks and experience-based strategies to increase sales conversions. This study provides insights for other brands in optimizing social media as the main marketing tool in the digital era.

Strategi Komunikasi Wisatawan Gundaling dalam Meningkatkan Minat Berkunjung di Berastagi Sembiring, Sarah Isari Br.; Riadi, Selamat
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 4 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i4.2688

This study aims to analyze the communication strategies used by tourists to increase interest in visiting the Gundaling tourist destination in Berastagi. This research stems from the phenomenon of tourists’ growing role as communication agents in promoting destinations through various communication channels, both interpersonal and digital. The research employs a qualitative approach with data collection techniques including in-depth interviews, direct observation, and social media content analysis. The findings indicate that tourists utilize four main communication strategies: interpersonal communication through direct recommendations, digital communication via social media, digital content creation, and testimonials on review platforms. These strategies effectively build a positive image of the destination, attract potential visitors, and increase the number of visits. This study confirms that tourists play a significant role in the organic promotion of tourist destinations, and their involvement in communication strategies can be a more authentic approach compared to formal marketing campaigns. Therefore, destination managers and governments need to support and optimize the role of tourists in tourism communication strategies.

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Editorial Address Perumahan Griya Nafisa 2, Blok A No 10, Jalan Benteng Hilir Titi Sewa, RT 06, Dusun XVI Flamboyan, Kecamatan Percut Sei Tuan, Deli Serdang, 20371, Sumatera Utara, Indonesia

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Agung Suharyanto

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mahesainstitut@gmail.com

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Perumahan Griya Nafisa 2, Blok A No 10, Jalan Benteng Hilir Titi Sewa, RT 06, Dusun XVI Flamboyan, Kecamatan Percut Sei Tuan, Deli Serdang, 20371, Sumatera Utara, Indonesia

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