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INDONESIA
Inovasi: Jurnal Ilmiah Ilmu Manajemen
Published by Universitas Pamulang
ISSN : 23562005     EISSN : 25984950     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Inovasi: Jurnal Ilmiah Ilmu Manajemen adalah publikasi ilmiah yang memuat hasil penelitian dan kajian pemikiran bidang ilmu ilmu manajemen, baik di lingkup marketing, sumberdaya manusia dan keuangan. Dikelola oleh Prodi Magister Manajemen Universitas Pamulang, melaui proses review.
Arjuna Subject : -
Articles 279 Documents
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STRENGTHENING PRODUCT QUALITY AS A BASIC PRINCIPLE IN BUSINESS Siti Rodiah
Inovasi Vol 9, No 1 (2022): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v9i1.p23-29.23592

Abstract

Quality is a guarantee for the existence of a business, even quality is the main requirement in long-term strategic planning. The reason is, quality or quality is the value that consumers need, and in return, consumers will always buy the product or service being sold. In principle, this research focuses on the study of product quality which has implications for loyalty with satisfaction as an intervening. The scientific method used in describing, interpreting, and drawing conclusions is based on quantitative. The analysis technique uses multiple linear regression statistics, which in its operation uses data from the distribution of questionnaires. Sampling was done at simple random to 97 consumers of PT. Kobe Main Cuisine. The results of the study explain that the quality of a product affects consumers' emotions, which then results in feelings of pleasure or satisfaction, from these positive feelings, an experience is built that directs consumers to always make repeated purchases. Interestingly, the research results show that loyalty is very likely to occur if satisfaction is built through product quality.Keywords: Product Quality, Satisfaction, Loyalty, Business Fundamentals
COMPLIANCE IN PAYING TAX PERSPECTIVE TAXPAYER ATTRIBUTES AND SANCTIONS Suci Mafaza
Inovasi Vol 9, No 2 (2022): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v9i2.p59-65.26378

Abstract

Awareness of paying taxes is the result of many factors, ranging from knowledge about taxes to the benefits of taxes received. Therefore, the government needs to make more efforts to win the hearts of the people so that awareness of paying taxes increases. Several things that need to be done are about how to motivate through friendly and pleasant tax services, to imposing sanctions on taxpayers who are clearly absent. The purpose of this research is to look at some of the internal and external factors that may influence the awareness of paying taxes. This study applies quantitative techniques with numerical data as a basis for drawing conclusions. The research data were processed using moderating-based regression statistical techniques. The research sample is 100 respondents, who are taxpayers in the South Jakarta area. The sampling technique was carried out by simple random sampling by distributing questionnaires. The results of the study state that awareness of paying taxes is a condition in which taxpayers are aware of their role in contributing to national development through taxes. Therefore, emotional factors such as providing motivation and tax services are one of the stimuli that strengthen awareness of paying taxes. Likewise with sanctions, sometimes some people feel reluctant to pay taxes, so imposing sanctions is an effective thing to do.Keywords:   Taxpayers, Tax Awareness, Desire to Pay Taxes, Services and Sanctions, National Development, Financial Conditions
PERFORMANCE LECTURER ANALYSIS PERSPECTIVE COMPENSATION AND SELF-MOTIVATION Firdaus Jauzi
Inovasi Vol 9, No 1 (2022): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v9i1.p30-37.23593

Abstract

It is undeniable that the performance of lecturers is one of the main indicators in the implementation of quality higher education. The reason is that the performance of lecturers is directly related to teaching, research, and service. Interestingly, the performance of lecturers in the field of research has a great contribution to the development of science, so that it can be directly felt by students in educational activities and the community in service activities. This research wants to see how lecturer performance can increase positively and significantly based on compensation and self-motivation factors. The research method used is quantitative with multiple regression analysis. The object of research is a university in Central Sulawesi, with lecturers as the unit of analysis. Research data obtained through the distribution of questionnaires, with a simple random technique. The results showed that the increase in lecturer performance was positively proportional to the increase in self-motivation and compensation. This confirms that a lecturer will be more responsible for the achievement of Tri Dharma's performance if they get material support and have a positive personality.Keywords: Lecturer, Tri Dharma, Performance, Compensation, Self-Motivation
VIEWING THE CONTRIBUTION OF NEGATIVE AND POSITIVE FACTORS IN WORK THAT IMPLICATE THE PERFORMANCE OF BANK EMPLOYEES Syamsi Mawardi; Endah Finatariani
Inovasi Vol 9, No 2 (2022): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v9i2.p66-73.26379

Abstract

There will always be obstacles at work, and the most common one is work stress. The cause of work stress can occur from small things, such as misperceptions, miscommunication, misbehavior, and so on. However, there are other positive factors that also improve performance, one of which is work rules. Work rules become guidelines in disciplining measurable work behavior, so that work results are in accordance with standards. Based on this background, this study aims to analyze negative and positive factors at work, which have implications for performance. The research is built on a quantitative basis, so the basis for disclosing phenomena is the numbers tested by the regression statistical method. The research subjects were private bank employees in the urban city, South Tangerang. Data is collected primary/directly by distributing questionnaires with a Likert scale. The number of samples used was 60 people with census techniques. The results of the study show that there is a significant difference in the effect of discipline and work stress on performance. As it turns out, negative factors such as stress have a stronger power on decreased performance, compared to positive factors such as discipline. So, it is understandable, that suppressing negative factors such as stress, workload, conflict and so on will further maximize the work potential of employees. Then the company increases other positive work factors.Keywords: Positive-Negative Work Factors, Rules, Stress, Performance, Work Achievement
INDONESIA AIRLINES' COMPETITIVE STRATEGIES Ahmad Gozali
Inovasi Vol 9, No 1 (2022): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v9i1.p1-8.23589

Abstract

The more open the global economy, the increasing use of airlines, at the same time tightening competition, both domestic and international flights. Therefore, this study seeks to see and analyze the airline's marketing strategy from the perspective of flight service quality and price penetration. To test the research data, used quantitative methods with regression analysis techniques. This is to see the possible cause and effect of a variable, so that the effectiveness of the implemented strategy is known. The object of this research is Citilink airline users, using accidental sampling technique. The results showed that statistically there was a causal relationship that was linear. Where there is an increase in the use of airlines when there is an increase in service and price promotions. This confirms that if the airline's competitive strategy is through strengthening services and competitive prices, it can strengthen the airline's competitive position.Keywords: Competitive Strategy, Service Quality, Price Penetration, Consumer Decision
EFFORTS TO INCREASE PERFORMANCE THROUGH OPTIMIZATION OF WORK DISCIPLINE Putra Galuh
Inovasi Vol 9, No 1 (2022): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v9i1.p38-45.23594

Abstract

Teacher performance is a parameter for school success, and one of the instruments attached is discipline. Logically, disciplined behavior indicates measurable action on a task. Where teachers make rules as work standards, so that everything has a clear basis, strength, and purpose. In the end, discipline can direct teachers to be able to carry out their duties properly and correctly, and be oriented to satisfying results. This study aims to describe and analyze performance improvement based on discipline aspects. The research principle used is quantitative with associative methods. The analysis technique of the research results uses linear regression statistics with the stages of testing including; validity, reliability, classical assumptions, and hypothesis testing. The object of the research was conducted at SMP Muhammadiyah 29 Sawangan, Depok, and the sample of the research was 50 teachers. Research data obtained through the distribution of questionnaires. The results of the study explain, if the performance will increase significantly, if the teacher's discipline behavior increases. Even in the descriptive test, it is known that obedient and obedient attitudes to school rules and regulations are the dominant parameters for good work completion, and have implications for satisfactory resultsKeywords: Teacher, Performance, Discipline, School
INTERNAL CONTROL IN SALES ACCOUNTING SYSTEM Indah Permata Sari
Inovasi Vol 9, No 2 (2022): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v9i2.p74-80.26380

Abstract

The importance of internal control in sales recording activities has become a business necessity. Therefore, building an accounting system is a necessity that companies need to build adequate recording facilities, so that company finances are under control. In addition, the internal control system in sales can assist companies in making decisions for business development and improvements. This study aims to describe how the implementation of the company's internal control relates to sales through the accounting system. This study used a qualitative approach with descriptive analysis. The research was conducted at automotive companies in Jakarta. As for the correspondents in this study are those who directly use the sales accounting system. The results of the study suggest that the sales accounting system can be an internal control tool for leaders in seeing the actual level of sales and profits. In addition, the accounting system provides accurate information regarding the company's financial position, thereby helping top management to make decisions/make policies.Keywords: Sales, Accounting-Based Recording System, Internal Control, Automotive
CUSTOMER SATISFACTION ANALYSIS: Image and Service Perspectives at Indonesian Insurance Maria Ulfah
Inovasi Vol 9, No 1 (2022): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v9i1.p9-15.23590

Abstract

In the insurance business the most important thing is consumer trust, and to build it is to provide satisfaction. Thus, various efforts have been made to satisfy consumers, including by providing excellent service and maintaining the credibility of the company. This study attempts to analyze consumer satisfaction in the insurance sector, with company image and service as influencing variables. In studying scientifically, a quantitative method with a probability analysis technique is determined, namely multiple linear regression. The object of this research is PT Airline Reasuransi Indonesia, and the respondents are customers, as many as 118 people. Data were obtained through the distribution of questionnaires which were conducted randomly. The results of the study explain that the principle of choosing insurance is the credibility of the company or image, then service, especially with regard to the breadth of the network of cooperation with the hospital and the ease of claims.Keywords: Insurance, Image, Excellent Service, Satisfaction
SERVANT LEADERSHIP IN NON-PROFIT ORGANIZATION Nur Asni Gani; Rony Edward Utama; Jaharuddin Jaharuddin; Andry Priharta; Medo Maulianza
Inovasi Vol 9, No 2 (2022): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v9i2.p46-51.26376

Abstract

The organization is a place for several people or groups of people who carry out activities in achieving goals. In achieving its goals, the organization consists of organizations that have profit and non-profit goals. The development of both profit and non-profit organizations requires a leader with leadership skills. This study analyzes Servant Leadership in non-profit organizations. The method used is qualitative with a case study in a non-profit organization in the South Tangerang area. The study involved four informants with focus group discussions. Each informant gave a statement on the questions posed. The results of this focus group discussion obtained 5 categories of servant leadership in non-profit organizations. The five categories of servant leadership are (1) delegation, (2) integrity, (3) motivation, (4) human resource development, and (5) open communication.Keywords: Servant Leadership, Leadership, Non-Profit Organization
PENGARUH KOMPETENSI, TIM KERJA, DAN PENEMPATAN TERHADAP KINERJA PERSONEL BADAN PENELITIAN DAN PENGEMBANGAN KEMENTERIAN PERTAHANAN Tur Adhi Handono; Sri Widodo
Inovasi Vol 9, No 2 (2022): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v9i2.p88-96.27000

Abstract

This study aims to prove the effect of competence, team work, and placement on the performance of the Ministry of Defense Research and Development Agency personnel. This study uses a quantitative approach, survey methods and path analysis. The population is 72 employees. Using simple random sampling technique, 61 respondents were obtained. Data were analyzed using SPSS 25.00 software. The results of the study show that: Competence has a positive and significant direct effect on placement of 62.2%; The work team has a positive and significant direct effect on placement by 34%; Competence has a positive and significant direct effect on performance by 25.5%; The work team has a positive and significant direct effect on performance by 15.9%; Placement has a positive and significant direct effect on the performance of the Ministry of Defense Research and Development Agency personnel by 60.4%. The implication is that to improve the performance of the Ministry of Defense Research and Development Agency personnel, it is necessary to improve the quality of competence, the solidity of the work team, and the accuracy of the requirements for placement.Keywords: Competencies, Work Teams, Placements, Performance

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