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Dinasti International Journal of Education Management and Social Science

DIJEMSS
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Published by Dinasti Publisher

ISSN : 26866358 EISSN : 26866331 DOI : https://doi.org/10.31933/dijemss

Core Subject : Education,

Education

Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which contribute to the understanding, theoretical development, theoretical concept and implementation of theories of education al any levels. This Journal publishes Original Research Articles, Review, Short Communications, Essays and Case Studies within the whole field of Education and Social Science their related and applied fields.

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 1,349 Documents

129 130 131 132 133

Contribution of Educational and Economic Factors to HDI Scores of Districts/Cities in East Java: A Multiple Linear Regression Study Septio, Giovani; Hatami, Alifa Syauqi; Luthfiani, Luthfiani; Santi, Vera Maya
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.6066

The Human Development Index (HDI) is a strategic indicator that reflects the quality of life, achievements of society, particularly in the domains of education and economy. This study aims to analyze the contribution of educational and economic factors to the variation in HDI scores across districts and municipalities in East Java Province. A quantitative approach was employed using multiple linear regression analysis. The independent variables include the number of senior high schools, the student–teacher ratio in senior high schools, the Net Enrollment Rate (NER) at the senior high school level, the poverty rate, and per capita expenditure. The dependent variable is the Human Development Index (HDI). Data were obtained from the 2023 publication of Statistics Indonesia (BPS), covering 38 districts/municipalities in East Java Province. The results indicate that the educational and economic factors significantly contributing to HDI are the NER, poverty rate, and per capita expenditure, while the number of senior high schools and student–teacher ratio show no significant contribution. The regression model strongly explains the proportion of HDI variance with a high R-square value, making it a reliable basis for formulating regional development policies. This study underscores that interventions aimed at improving educational attainment and strengthening the local economy are key strategies for accelerating human development in East Java. Although the multiple linear regression model used in this study shows strong explanatory power in identifying the educational and economic determinants of HDI across districts and cities in East Java, this model assumes independence between observation units and still cannot explain other indicators that influence HDI in detail. Therefore, future research on HDI indicators could utilise a multilevel or linear mixed modelling framework to achieve a more robust analytical level that could assist policymakers in formulating policies.

Complaint Handling Management System (CHMS) Application in Increasing Customer Satisfaction at PT Bank Syariah Indonesia TBK Mulida, Mulida; A Sabil, Rozi; Maju Simatupang, Batara; Haryanti, Enny
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.6069

This study is motivated by the increase in customer complaints at BSI from 2021 to 2023, despite a reduction in SLA for complaint resolution. The purpose of this study is to analyze the implementation of the Complaint Handling Management System (CHMS) in handling customer complaints at PT Bank Syariah Indonesia Tbk (BSI) and to identify potential bottlenecks as well as customer satisfaction with the complaints process. This research uses a qualitative method with a descriptive approach. The subjects of this study include BSI employees managing the CHMS and customers who use the complaint service. The results show that the CHMS application successfully reduced the SLA for complaints, from 8.45% to 0.71%, indicating improved speed and efficiency of handling complaints. However, bottlenecks were still identified. Overall, customer satisfaction with the CHMS application is high, with 82.79% of customers expressing satisfaction with the service. The implications of this study suggest the importance of continually enhancing employee training and optimizing the automation features within CHMS to reduce bottlenecks and further improve customer satisfaction.

The Impact of Collaborative Writing on Young Learners’ Writing Performance Fitriani, Elizabeth; Juhana, Juhana; Milawati, Milawati
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.6088

As we know, writing is one of the most difficult skills for EFL learners. This skill emerges with challenges with vocabulary, grammar, and structural coherence. This study investigates the impact of collaborative writing on the writing performance of fifth-grade elementary students compared to individual writing. A quantitative method with a quasi-experimental design is conducted by using collaborative activities such as chain story, word construction, and comic strips. The writing performance was assessed using Jacob’s ESL Composition Profile across five key aspects. The result of the research showed that collaborative writing significantly improved students’ organization area (p = 0.003) and mechanics (p = 0.046). However, statistical analysis also showed no significant difference in content (p = 0.058), vocabulary (p = 0.059), and grammar (p = 0.414). The findings show that even though collaborative strategies effectively help young learners in structuring texts and improving punctuation usage, these strategies may not immediately enhance linguistic accuracy or enrich vocabulary without further treatment. This study also offers empirical evidence distinguishing which specific writing skills are most responsive to collaborative activity in elementary settings.

Workload, Work-life Balance, and Their Effects on Employees’ Turnover Intention in Convection Industry Pangestuti, Yunia Safrida; Al Karim, Chamilul Hikam
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.6105

The convection industry, as a labor-intensive sector, faces high turnover risk influenced by work pressure and work-life imbalance, but studies on the relationship between these two factors are still limited to the context of medium-scale garment manufacturing. This study analyzes how workload and work-life balance affect the likelihood of employees at CV X leaving their jobs. The study uses a correlational quantitative approach with a sample of 118 employees selected through simple random sampling. The instruments used include the NASA-TLX scale to measure workload, the work-life balance scale, and Mobley's turnover intention scale. Data analysis was performed using multiple linear regression after all statistical assumptions were met. The findings show that workload has a positive and significant impact on the desire to leave a job, but work-life balance does not have a strong influence. However, when both factors are considered together, they have a significant influence on the intention to leave a job. These findings confirm that high work demands are a major factor driving increased turnover intention, while work-life balance is not a direct determinant for blue-collar workers with an WFO system. The implications of this study underscore the need for proportional workload management and work recovery strategies to reduce turnover in the convection industry.

Work Life Balance, Organizational Culture and Work Discipline on Organizational Commitment and Their Implications on Employee Performance Susanti, Indah; Ismail, Gurawan Dayona; Sofiati, Nunung Ayu; Sumawidjaya, Riyandi Nur; Hamdani, Deni
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.6107

Employee performance is the level of achievement of a person's work results according to the tasks and standards set, which is seen from how he or she carries out his or her work and meets organizational demands. This study aims to empirically test and analyze the influence of work-life balance, organizational culture and work discipline on organizational commitment and its implications for employee performance. The research method used in this study is a quantitative research method with a descriptive and verification approach. The data sources used are primary data sources and secondary data sources. Data collection techniques in this study are interviews, questionnaires, observations, and library research. The population in this study is all employees totaling 105 people. The sampling technique used in this study is a purposive sampling technique. The analytical tools in this study are SPSS 25 and SmartPLS 4. Testing of measurement models or outer models in this study are convergent validity, discriminant validity, Average Variance Extracted (AVE), composite reliability, Cronbach alpha. Testing of structural models or inner models in this study is the coefficient of determination (R2) and Predictive relevance (Q2). The results of this study indicate that work-life balance, organizational culture, and work discipline have a positive and significant effect on organizational commitment, both partially and simultaneously, with a 92% effect, with the remaining 8% being influenced by other variables not examined in this study. Organizational commitment has a positive and significant effect on employee performance, and organizational commitment can mediate the relationship between work-life balance and employee performance. Meanwhile, organizational commitment cannot mediate the relationship between organizational culture and work discipline on employee performance.

From Cost to Service: Building a Smarter Fare Model for Buy-the-Service Transit Asrori, Ahmad Fajar; Handayani, Susanty; Suryobuwono, Abdullah Ade; Subastian, Djamal; Nashrullah, Nashrullah
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.6110

The transition from traditional cost-based to service-oriented fare models represents a paradigm shift in public transport financing. This study develops a comprehensive fare calculation model for Buy-the-Service (BTS) transit systems that integrates operational costs, user satisfaction, Ability to Pay (ATP), and Willingness to Pay (WTP). Using data from BisKita Trans Bekasi Patriot corridor in Indonesia, we employed multiple linear regression analysis with 314 users to derive a predictive WTP model: WTP = 2,589.329 + (256.865 × Satisfaction) + (0.030 × ATP). Results indicate that operational costs per passenger (IDR 17,060.20) significantly exceed user WTP (IDR 4,178.34), necessitating a subsidy of IDR 12,876.71 per passenger to maintain service sustainability. Statistical validation confirms model robustness (F = 8.377, p < 0.001) with no multicollinearity issues (VIF = 1.097). The study demonstrates that user satisfaction significantly influences fare acceptance, with each satisfaction unit increasing WTP by IDR 256.87. These findings provide actionable insights for policymakers implementing BTS schemes in developing countries, emphasising the critical role of targeted subsidies in balancing affordability with operational viability while maintaining service quality standards.

The Effect of Service Quality and Personal Marketing on Customer Satisfaction and it’s Implications on Syifamart Customer Loyalty (Survey at Syifamart Putri Jalancagak, Subang Regency) Fitri Damayanti, Dian; Kosasih, Kosasih; Yuliaty, Farida; Wahid, Ayi
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.6115

This study aims to analyze the influence of service quality and personal marketing on customer satisfaction and its implications for customer loyalty at SyifaMart Putri Jalancagak, Subang Regency. The background of this study is based on the increasing competition in the retail business that demands every business actor to be able to provide superior service and build personal relationships with customers. This study used a quantitative method with a survey approach to 105 customers selected through a purposive sampling technique. Data were collected through questionnaires and analyzed using path analysis to test the direct and indirect effects between variables. The results showed that service quality and personal marketing have a positive and significant effect on customer satisfaction, and customer satisfaction has a significant effect on customer loyalty. In addition, customer satisfaction was proven to mediate the effect of service quality and personal marketing on customer loyalty. This study concluded that improving service quality and implementing an effective personal marketing strategy can strengthen SyifaMart's customer satisfaction and loyalty in a sustainable manner.

Facing Gender Equality Barriers within the Human Rights Framework Mutmainnah, Mutmainnah; Murdiono, Mukhamad
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.6012

Gender equality is a fundamental element of Human Rights and an important aspect of modern society today. However, gender stereotypes remain a significant obstacle to achieving social justice, creating a noticeable gap between the principles outlined in the constitution and the social realities faced by women and gender minority groups. This research aims to examine the protection of fundamental rights and the principle of gender equality, focusing on the role of the constitution in supporting gender equality, as well as identifying the obstacles and challenges in implementing the constitution that ensures gender justice and human rights protection in Indonesia. The methodology used is a normative legal approach through an in-depth and comprehensive literature study to thoroughly identify the research problems. The study found that although gender equality is recognized as a fundamental human right in the Indonesian Constitution, many obstacles hinder its implementation. Therefore, collaboration between various parties, including the government, educational institutions, civil society organizations, and NGOs, is necessary to ensure that gender equality can be effectively implemented and women's rights can be protected in Indonesia.

The Use of Canva Media to Improve Students’ Higher-Order Thinking Skills in Indonesian Language Learning Sariningsih, Asih; H. Soro, Suharyanto
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.6027

This study aims to describe the use of Canva as an instructional medium in Indonesian language learning to enhance higher-order thinking skills among elementary school students. The research employed a qualitative approach with a case study design conducted at SDN Cengkareng Barat 05 Pagi and SDN Semanan 12 Pagi in West Jakarta. Data were collected through interviews, observations, and documentation, and were analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings show that teachers implemented the functions of instructional management comprehensively, including needs-based lesson planning, organizing learning tools and student groups, conducting visual-media-based instruction using Canva, and evaluating both processes and products through formative feedback and portfolio assessment. Canva was found to assist students in identifying key information, analyzing reading content, and creating visual representations that support the development of higher-order thinking skills. This study highlights that the success of integrating digital media depends on appropriate instructional design and instructional management, enabling the reinforcement of students’ visual literacy, creativity, and analytical abilities.

Quality Management of the Lalaran Alfiyah Program Based on the PDCA Cycle in Risalah Formal Diniyah Education Fadlullah, Fadlullah; Helmawati, Helmawati
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.6029

This study aims to describe and analyze the quality management of the lalaran Alfiyah Ibn Malik program at PDF Ar Risalah, West Bandung Regency, using the PDCA (Plan, Do, Check, Act) framework. The research employed a qualitative approach with a case study design. Data were collected through interviews, observations, and document analysis, then examined using the interactive model of Miles, Huberman, and Saldaña. The findings indicate that program planning was carried out systematically through goal setting, scheduling, the selection of competent musyrif and ustadz, and the preparation of supporting facilities. Program implementation included routine lalaran sessions, memorization submissions, sima’an, habituation practices, and reinforcement of nahwu rule comprehension. Evaluation was conducted through daily, weekly, and monthly mechanisms, while follow-up actions took the form of supplementary coaching, strategy adjustments, and memorization consolidation. The lalaran program was proven effective in improving memorization quality, understanding of Arabic grammatical structures, and students’ discipline. The study concludes that the application of PDCA can optimize kitab kuning learning and serve as a quality development model for pesantren institutions.

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Editorial Address Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan

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Contact Name
Ebit Bimas Saputra

Contact Email
-

Phone
+6282287504359

Journal Mail Official
dinasti.info@gmail.com

Editorial Address
Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan

Location
Kota tangerang selatan,

Banten

INDONESIA