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Dinasti International Journal of Digital Business Management

DIJDBM
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Published by Dinasti Publisher

ISSN : 2715419X EISSN : 27154203 DOI : 10.31933

Core Subject : Science,

Decision Sciences, Operations Research & Management

Dinasti International Journal of Digital Business Management (DIJDBM) provides widespread coverage of high quality research in a broad range of topics such as digital business management science and technology advancements, and establishing new collaborations in these areas. Original research papers, state-of-the-art reviews are invited for publication in all areas of digital business management science and technology. It is therefore a multidisciplinary journal inspired by diversity and open to methodological plurality. Our main concern is that articles have strong theoretical foundations, meet the highest analytical standards, and provide new insights that contribute to the better understanding of managerial phenomena.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 695 Documents

66 67 68 69 70

The Effect of Service Quality and Product Quality on User Satisfaction with the Mekari Qontak Application in the Public Relations Division of the Politeknik Negeri Jakarta Septiana, Ikko; Akbar, Ridho Riadi
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6208

Digital transformation requires higher education institutions to adopt information technology to improve the quality of communication services. The Public Relations Division of the Politeknik Negeri Jakarta has implemented the Mekari Qontak application as a Customer Relationship Management (CRM) platform. However, issues with application stability and consistency of technical support have been identified, which could potentially affect user satisfaction. This study aims to examine the partial and simultaneous effects of product quality and service quality on user satisfaction with Mekari Qontak application in this environment. The research methodology uses a quantitative approach with a causal associative study design. Data were collected through a Likert scale questionnaire from 86 respondents selected using simple random sampling. The analysis techniques used include descriptive analysis and multiple linear regression verification. The research findings show that product and service quality have a positive effect on user satisfaction in the strong category. Service quality contributes significantly through the aspects of reliability and responsiveness, while product quality excels in performance and feature completeness. Both variables are proven to strongly influence user satisfaction. This study provides strategic recommendations for managers to improve system stability and serves as an academic reference related to CRM management in educational institutions.

Quantitative Analysis of Financial Statements Based on Changes, Percentages, and Trends on the Balance Sheet and Expenditure Realization Report of the Directorate General of Forestry Planning and Environmental Management for the Fiscal Year 2019–2024 Kurniawan, Aris Budi; Supriyatno, Budi; Hakim, Azis
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6210

This study aims to analyze the quality of the financial statements of the Directorate General of Forestry Planning and Environmental Management in supporting transparency and accountability in budget management for the 2019–2024 Fiscal Year. The analysis is focused on the Balance Sheet and Expenditure Realization Report using a descriptive quantitative approach. The analysis techniques used include the analysis of changes in financial statements (horizontal analysis), percentage analysis per component (vertical analysis), and trend analysis (trend analysis). The results showed that the financial position of the Directorate General of Forestry Planning and Environmental Management during the study period fluctuated, especially in the asset and equity components, while liabilities were at a relatively small level compared to total assets. The rate of realization of expenditure against the budget is consistently above 90 percent, which reflects the effectiveness of budget implementation. Trend analysis shows that the realization of spending tends to increase in the long term, despite fluctuations between budget years. Overall, the results of the analysis indicate that the financial management at the Directorate General of Forestry Planning and Environmental Management has shown a positive direction and is supported by the presentation of consistent and reliable financial statements. Thus, the quality of the financial statements produced has played a role in increasing transparency and accountability in budget management.

Relational Capital, Work Motivation, and Work Culture as Determinants of Employee Performance at the National Library of the Republic of Indonesia Suartini, Rita; Supriyatno, Budi; Hakim, Azis
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6216

This study aims to examine the effects of relational capital, work motivation, and work culture on employee performance at the Center for the Development of Public and Special Libraries, National Library of the Republic of Indonesia, within the context of service transformation and bureaucratic reform. A quantitative approach was employed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). Data were collected through a questionnaire distributed to employees and analyzed using SmartPLS software. The results indicate that relational capital, work motivation, and work culture simultaneously influence employee performance, with an adjusted R-square value of 0.534, indicating a moderate predictive power of the model. Partially, work motivation and work culture have a significant positive effect on employee performance, whereas relational capital does not show a significant effect. The effect size (f²) analysis further reveals that work culture exerts the strongest influence, followed by work motivation, while the contribution of relational capital is negligible. These findings suggest that improving employee performance in the National Library environment is more effectively achieved through strengthening work culture and enhancing work motivation as part of human resource development and bureaucratic reform strategies. This study provides empirical evidence and practical implications for human resource management in public-sector library institutions

The Effect of Digitalization and Professionalism on Public Satisfaction Through Public Service Quality Zahari, M.; Mufidah, Mufidah; Yanti, Yanti
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6237

The purpose of this study is to describe public satisfaction, professionalism, digitalization, and the quality of public services. It examines how professionalism and digitization affect public satisfaction. It examines how professionalism and digitization affect public satisfaction through the caliber of public services. The Population and Civil Registration Office of West Tanjung Jabung Regent, Jambi Province, served as the study's site. This study made use of both principal and supplemental data. 73,266 service customers made up the study's population, and a random sampling technique was used to choose 100 respondents. Descriptive and quantitative analysis were employed in this survey-based investigation. Path study with the Partial Least Squares (PLS) method was employed in the quantitative study. The findings demonstrate that public satisfaction is positively and significantly impacted by professionalism and digitization. By improving the caliber of public services, professionalism and digitalization increase public satisfaction. These findings clarify that the public's perception of service quality improves with increasing digitalization and professionalism. Ideal service The key to fulfilling the public's expectations of government services is quality. As a result, the public will gain materially from government representatives' presence, which will raise satisfaction levels.

The Effect of Physical Work Effectiveness and Facilities on Fish Cultivation Satisfaction Through Public Service Quality at The Fisheries Service of West Tanjung Jabung Regency Masruroh, Umi; Zahari, M.; Hapsara, Osrita
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6240

This study aims to analyze the influence of work effectiveness and physical work facilities on fish farmer satisfaction through the quality of public services at the Fisheries Service of West Tanjung Jabung Regency. The study used a quantitative approach with an explanatory method. The population in this study was 96 fish farmers receiving services at the Fisheries Service of West Tanjung Jabung Regency, and the entire population was sampled (census method). Data collection was conducted through the distribution of questionnaires compiled based on the indicators of each research variable and measured using a Likert scale. Data analysis was conducted using the Partial Least Squares (PLS) method using a structural model to test the direct and indirect effects between variables. The results showed that work effectiveness and physical work facilities had a positive and significant effect on the quality of public services. Furthermore, the quality of public services had a positive and significant effect on fish farmer satisfaction. Furthermore, work effectiveness and physical work facilities also had an indirect effect on fish farmer satisfaction through the quality of public services as an intervening variable. This study confirms that increasing the work effectiveness of civil servants and providing adequate physical work facilities are important factors in improving the quality of public services and fish farmer satisfaction

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Ebit Bimas Saputra

Contact Email dinasti.info@gmail.com

Phone +6282287504359

Journal Mail Official dinasti.info@gmail.com

Editorial Address Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan, Indonesia

Location Kota tangerang selatan, Banten INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Ebit Bimas Saputra

Contact Email
dinasti.info@gmail.com

Phone
+6282287504359

Journal Mail Official
dinasti.info@gmail.com

Editorial Address
Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan, Indonesia

Location
Kota tangerang selatan,

Banten

INDONESIA