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Dinasti International Journal of Digital Business Management

DIJDBM
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Published by Dinasti Publisher

ISSN : 2715419X EISSN : 27154203 DOI : 10.31933

Core Subject : Science,

Decision Sciences, Operations Research & Management

Dinasti International Journal of Digital Business Management (DIJDBM) provides widespread coverage of high quality research in a broad range of topics such as digital business management science and technology advancements, and establishing new collaborations in these areas. Original research papers, state-of-the-art reviews are invited for publication in all areas of digital business management science and technology. It is therefore a multidisciplinary journal inspired by diversity and open to methodological plurality. Our main concern is that articles have strong theoretical foundations, meet the highest analytical standards, and provide new insights that contribute to the better understanding of managerial phenomena.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 723 Documents

68 69 70 71 72

The Effect of Service Quality and Product Quality on User Satisfaction with the Mekari Qontak Application in the Public Relations Division of the Politeknik Negeri Jakarta Septiana, Ikko; Akbar, Ridho Riadi
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6208

Digital transformation requires higher education institutions to adopt information technology to improve the quality of communication services. The Public Relations Division of the Politeknik Negeri Jakarta has implemented the Mekari Qontak application as a Customer Relationship Management (CRM) platform. However, issues with application stability and consistency of technical support have been identified, which could potentially affect user satisfaction. This study aims to examine the partial and simultaneous effects of product quality and service quality on user satisfaction with Mekari Qontak application in this environment. The research methodology uses a quantitative approach with a causal associative study design. Data were collected through a Likert scale questionnaire from 86 respondents selected using simple random sampling. The analysis techniques used include descriptive analysis and multiple linear regression verification. The research findings show that product and service quality have a positive effect on user satisfaction in the strong category. Service quality contributes significantly through the aspects of reliability and responsiveness, while product quality excels in performance and feature completeness. Both variables are proven to strongly influence user satisfaction. This study provides strategic recommendations for managers to improve system stability and serves as an academic reference related to CRM management in educational institutions.

Quantitative Analysis of Financial Statements Based on Changes, Percentages, and Trends on the Balance Sheet and Expenditure Realization Report of the Directorate General of Forestry Planning and Environmental Management for the Fiscal Year 2019–2024 Kurniawan, Aris Budi; Supriyatno, Budi; Hakim, Azis
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6210

This study aims to analyze the quality of the financial statements of the Directorate General of Forestry Planning and Environmental Management in supporting transparency and accountability in budget management for the 2019–2024 Fiscal Year. The analysis is focused on the Balance Sheet and Expenditure Realization Report using a descriptive quantitative approach. The analysis techniques used include the analysis of changes in financial statements (horizontal analysis), percentage analysis per component (vertical analysis), and trend analysis (trend analysis). The results showed that the financial position of the Directorate General of Forestry Planning and Environmental Management during the study period fluctuated, especially in the asset and equity components, while liabilities were at a relatively small level compared to total assets. The rate of realization of expenditure against the budget is consistently above 90 percent, which reflects the effectiveness of budget implementation. Trend analysis shows that the realization of spending tends to increase in the long term, despite fluctuations between budget years. Overall, the results of the analysis indicate that the financial management at the Directorate General of Forestry Planning and Environmental Management has shown a positive direction and is supported by the presentation of consistent and reliable financial statements. Thus, the quality of the financial statements produced has played a role in increasing transparency and accountability in budget management.

Relational Capital, Work Motivation, and Work Culture as Determinants of Employee Performance at the National Library of the Republic of Indonesia Suartini, Rita; Supriyatno, Budi; Hakim, Azis
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6216

This study aims to examine the effects of relational capital, work motivation, and work culture on employee performance at the Center for the Development of Public and Special Libraries, National Library of the Republic of Indonesia, within the context of service transformation and bureaucratic reform. A quantitative approach was employed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). Data were collected through a questionnaire distributed to employees and analyzed using SmartPLS software. The results indicate that relational capital, work motivation, and work culture simultaneously influence employee performance, with an adjusted R-square value of 0.534, indicating a moderate predictive power of the model. Partially, work motivation and work culture have a significant positive effect on employee performance, whereas relational capital does not show a significant effect. The effect size (f²) analysis further reveals that work culture exerts the strongest influence, followed by work motivation, while the contribution of relational capital is negligible. These findings suggest that improving employee performance in the National Library environment is more effectively achieved through strengthening work culture and enhancing work motivation as part of human resource development and bureaucratic reform strategies. This study provides empirical evidence and practical implications for human resource management in public-sector library institutions

The Effect of Digitalization and Professionalism on Public Satisfaction Through Public Service Quality Zahari, M.; Mufidah, Mufidah; Yanti, Yanti
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6237

The purpose of this study is to describe public satisfaction, professionalism, digitalization, and the quality of public services. It examines how professionalism and digitization affect public satisfaction. It examines how professionalism and digitization affect public satisfaction through the caliber of public services. The Population and Civil Registration Office of West Tanjung Jabung Regent, Jambi Province, served as the study's site. This study made use of both principal and supplemental data. 73,266 service customers made up the study's population, and a random sampling technique was used to choose 100 respondents. Descriptive and quantitative analysis were employed in this survey-based investigation. Path study with the Partial Least Squares (PLS) method was employed in the quantitative study. The findings demonstrate that public satisfaction is positively and significantly impacted by professionalism and digitization. By improving the caliber of public services, professionalism and digitalization increase public satisfaction. These findings clarify that the public's perception of service quality improves with increasing digitalization and professionalism. Ideal service The key to fulfilling the public's expectations of government services is quality. As a result, the public will gain materially from government representatives' presence, which will raise satisfaction levels.

The Effect of Physical Work Effectiveness and Facilities on Fish Cultivation Satisfaction Through Public Service Quality at The Fisheries Service of West Tanjung Jabung Regency Masruroh, Umi; Zahari, M.; Hapsara, Osrita
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6240

This study aims to analyze the influence of work effectiveness and physical work facilities on fish farmer satisfaction through the quality of public services at the Fisheries Service of West Tanjung Jabung Regency. The study used a quantitative approach with an explanatory method. The population in this study was 96 fish farmers receiving services at the Fisheries Service of West Tanjung Jabung Regency, and the entire population was sampled (census method). Data collection was conducted through the distribution of questionnaires compiled based on the indicators of each research variable and measured using a Likert scale. Data analysis was conducted using the Partial Least Squares (PLS) method using a structural model to test the direct and indirect effects between variables. The results showed that work effectiveness and physical work facilities had a positive and significant effect on the quality of public services. Furthermore, the quality of public services had a positive and significant effect on fish farmer satisfaction. Furthermore, work effectiveness and physical work facilities also had an indirect effect on fish farmer satisfaction through the quality of public services as an intervening variable. This study confirms that increasing the work effectiveness of civil servants and providing adequate physical work facilities are important factors in improving the quality of public services and fish farmer satisfaction

The Effect of Current Ratio, Debt to Equity Ratio, and Return on Assets on Company Value in the Transportation and Logistics Sector Listed on the Indonesia Stock Exchange Fakhruddin, Maulana Dzaki; Sutanti, Sutanti
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6226

This study aims to analyse the impact of the current ratio, debt to equity ratio, and return on assets on firm value in transportation and logistics sector companies listed on the Indonesia Stock Exchange for the period 2020–2024. This research employs a quantitative approach with secondary data in the form of company financial statements. The sampling technique was carried out using purposive sampling, resulting in 28 companies being selected as the research sample. The data analysis method used is multiple linear regression with panel data, processed using the EViews application. The results of the study indicate that the current ratio has a positive but not significant effect on firm value, the debt-to-equity ratio has a positive and significant effect on firm value, and the return on assets has a positive but not significant effect on firm value. Simultaneously, the current ratio, debt to equity ratio, and return on assets have a significant effect on firm value

The Influence of Audit Tenure, Auditor Competence, and Information Technology Use on Auditors’ Ability to Detect Fraud (An Empirical Study of Public Accounting Firms in South Jakarta) Afriani, Laily Ananda; Litdia, Litdia
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6241

The auditors’ capacity to identify fraud is crucial for preserving the integrity of financial statements and enhancing stakeholder confidence, as discrepancies in the company’s financial reporting persist. This underscores the necessity for auditors to possess sufficient professional attributes to effectively recognize and reveal signs of fraud. This study seeks to investigate characteristics influencing auditors’ capacity to detect fraud at Public Accounting Firms (KAP) in South Jakarta. This study employs a quantitative methodology focusing on auditors employed in KAP in South Jakarta, as documented in the 2025 directory. The sampling strategy employs non-probability sampling through the convenience sampling method, resulting in a sample of 90 auditors. Data analysis was conducted using outer model testing, inner model assessment, and hypothesis testing utilizing SmartPLS 4.0 software. The study’s findings indicate that audit tenure, auditor proficiency, and the application of information technology significantly influence auditors’ capacity to identify fraud.

The Influence of Service Innovation and Physical Work Environment on Public Satisfaction Mediated by Public Service Performance at the Regional Revenue Agency of West Tanjung Jabung Regency Sinaga, Andreas; Yamali, Fakhrul Rozi; Mufidah, Mufidah
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6242

This study aims to describe service innovation, physical work environment, service performance, and public satisfaction at the Regional Revenue Agency (Bapenda) of West Tanjung Jabung Regency (Tanjabbar), and to analyze the influence of service innovation and physical work environment through service performance on public satisfaction. This study is supported by several theories related to the research variables. This study was conducted at the Regional Revenue Agency of West Tanjung Jabung Regency. With a population of 120,740 people, while the sample size in this study uses Slovin's theory with a margin of error of 10% so that 100 people are obtained. This study uses a quantitative approach with a survey method and uses Partial Least Square (PLS) data analysis. The results show that service innovation and physical work environment have an influence on public satisfaction, both directly and indirectly through service performance at the Regional Revenue Agency of West Tanjung Jabung Regency. This finding indicates that the positive influence of service innovation and physical work environment on public satisfaction does not occur directly, but is carried out (mediated) through improved service performance.

The Effect of Work Facilities and Incentives on Employee Performance Mediated by Work Discipline at The Regional Public Drinking Water Company Tirta Mayang, Jambi City Asbiliyah, Asbiliyah; Zahari, M.; Hapsara, Osrita
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6243

This study aims to analyze the effect of work facilities and incentives on employee performance, with work discipline as a mediating variable at the Regional Drinking Water Company (Perumdam) Tirta Mayang in Jambi City. Employee performance is a key factor in improving the quality of public services, particularly in the clean water supply sector. This study used a quantitative approach with a survey method. The study population was all 153 employees of Perumdam Tirta Mayang in Jambi City. The sample size was determined using the Slovin formula with a tolerance of 7.5%, resulting in a sample size of 111 respondents. Data analysis used Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results showed that work facilities and incentives had a positive and significant effect on work discipline. Work facilities and incentives also had a positive and significant effect on employee performance. Furthermore, work discipline had a positive and significant effect on employee performance and mediated the effect of work facilities and incentives on employee performance. These findings emphasize the importance of providing adequate work facilities and a fair incentive system to improve employee discipline and performance.

The Effect of Competency and Infrastructure on Public Contentment Through Service Caliber at The UPTD BLK of West Tanjung Jabung District Sartika, Dewi; Zahari, M.; Yamali, Fakhrul Rozi
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6244

This study intends to investigate the influence of expertise and infrastructure on public contentment through service caliber at the Technical Implementation Unit (UPTD) of the West Tanjung Jabung Regency Vocational Training Center (BLK). This study on the payroll a descriptive and quantitative technique with a survey method. The study population comprised all 106 users of vocational training services at the UPTD BLK in West Tanjung Jabung Regency, and the total population was sampled (census technique). Data were obtained by a questionnaire utilizing a Likert scale and analyzed using route analysis derived from Partial Least Squares (PLS). The results demonstrated that expertise and infrastructure had a favorable and meaningful effect on service caliber. Furthermore, service caliber had a favorable and meaningful effect on public contentment. The path analysis also indicated that service caliber mitigated the influence of expertise and infrastructure on public contentment. This study gives practical insights for the UPTD BLK in West Tanjung Jabung Regency to improve personnel competency and the supply of facilities and infrastructure to achieve optimal service caliber and boost public contentment

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Editorial Address Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan, Indonesia

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Contact Name
Ebit Bimas Saputra

Contact Email
dinasti.info@gmail.com

Phone
+6282287504359

Journal Mail Official
dinasti.info@gmail.com

Editorial Address
Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan, Indonesia

Location
Kota tangerang selatan,

Banten

INDONESIA