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Annals of Management and Organization Research
Published by Goodwood Publishing
ISSN : -     EISSN : 26857715     DOI : 10.35912/amor
Core Subject : Economy,
Economics, Econometrics & Finance
The Annals of Management and Organization Research (AMOR) is an international, peer-reviewed, and scholarly journal that publishes high-quality research articles covering qualitative and quantitative research discussing interesting and contemporary topics on all areas of management and organization sciences. AMOR is aimed at providing academic media for researchers, academicians and practitioners to express their innovative ideas in developing theories and practice of management and organization. The scopes of the journal include, but are not limited to, the following fields: - Management education, particularly experiential education - Organizational behavior - Business strategy and policy - Organisational theory - Human resource management - Business Management - Financial Management - Leadership - Marketing Management - Risk Management - Supply Chain Management - Strategic Management - Organizational Learning - Organizational Culture - Corporate Governance - Reward Management - Educational Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 10 Documents
 1 
Search results for , issue "Vol. 7 No. 3 (2026): February" : 10 Documents clear
The Impact of Competence and Work Discipline on Employee Performance at XLSmart Wiyono, Broto; Wahyuningsih, Sri; Rohayati, Yeti; Wulandari, Dwiwahjuni
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3494

Abstract

Purpose: This study aims to examine the effect of competence and work discipline on employee performance at XLSmart Jakarta. The focus is to understand how these two human resource dimensions contribute to organizational success in a highly competitive business environment Research Methodology: The research adopts a quantitative approach with descriptive and verificative methods. The population consists of 400 employees, and a sample of 80 respondents was determined using the Slovin formula. Data were collected through questionnaires and analyzed using SPSS version 25. Validity and reliability tests confirmed that all indicators were appropriate and consistent for measuring the study variables. Results: The findings show that both competence and work discipline have a significant positive effect on employee performance. The regression model Y = 26.423 + 0.226X1 + 0.178X2 explains that improvements in competence and discipline lead to better performance outcomes. The coefficient of determination (R²) of 0.627 indicates that 62.7% of performance variance is explained by competence and discipline, while 37.3% is due to other factors not investigated in this study. Conclusions: Competence and discipline are essential drivers of employee performance. Organizations need to strengthen training programs and enforce discipline consistently to maximize productivity. Limitations: This study is limited to one company and uses cross-sectional data, which may restrict generalizability. Contribution: Explain how this study can contribute. To whom, what study area, discipline, etc.
Complaint Handling and Satisfaction Effects on OTA User Retention in Indonesia Indriyani, Susi; Silvia, Dewi; Hasbullah, Hasbullah
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3295

Abstract

Purpose: This study aimed to investigate the impact of complaint handling service quality and user satisfaction on customer retention within Indonesia's Online Travel Agent (OTA) industry. Research Methodology: A quantitative survey was conducted, collecting data from 160 OTA users with complaints. The data were analyzed using multiple linear regression to assess the relationships between complaint handling and satisfaction and user retention. Results: The results show that both complaint handling service quality (? = 0.579) and user satisfaction (? = 0.647) significantly and positively affect user retention, explaining 53.4% of its variance (Adj. R² = 0.534, p < 0.001). Effective complaint handling and high satisfaction levels are critical for sustaining customer loyalty. Conclusion: The study concludes that OTAs must prioritize transparent complaint management, empathetic customer service, and personalized satisfaction programs to enhance user retention. These factors contribute significantly to maintaining customer loyalty in the competitive digital tourism market. Limitations: The study is limited by the use of snowball sampling, which affects generalizability. It also relied on self-reported data, which may have introduced bias. Future research could employ mixed-methods designs and expand to cross-cultural contexts. Contributions: This study contributes to the digital service recovery literature by integrating complaint handling and satisfaction factors to explain OTA user retention in Indonesia, offering new insights into the strategic importance of service recovery for customer loyalty.
Artificial Intelligence Personalized Marketing Content and Consumer Behavior in Nigerian SMEs Nnanna-Ohuonu, Okwudiri; Chikwesiri, Nwachukwu Peter; Okudo, Amarachukwu; Chikwesiri, Izuka Vivian
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3418

Abstract

Purpose: This study examined how AI-driven personalization of digital marketing content influences consumer behavior in Nigerian Small and Medium Enterprises (SMEs). Research Methodology: A Systematic Literature Review (SLR) of 30 empirical studies published between 2015 and 2025 was performed. Data were sourced from peer-reviewed journal articles, conference papers, review studies, and industry reports that specifically examined AI-driven personalized marketing tools, particularly, product recommendation systems. Results: The findings indicate that 60% of the reviewed studies reported moderate-to-high adoption of AI-driven personalized recommendation systems among digitally mature Nigerian SMEs in the retail and e-commerce sectors. Across studies, AI-enabled personalization produced an average 15.8% increase in consumer purchase intention, with a strong mean correlation (r = 0.60) between personalized product recommendations and purchase intentions. Conclusions: AI-driven personalization significantly improves marketing effectiveness and positively shapes consumer purchase intentions in Nigerian SMEs. Limitations: The exclusive use of secondary data and SLR-based synthesis limits the generalizability and real-time assessment of AI adoption and its impact on consumer behavior. Contributions: This study consolidates empirical evidence on AI-personalized marketing in Nigerian SMEs, highlighting its impact on consumer purchase intention, while underscoring the need to address adoption barriers and ensure ethical data practices.
CEO Narcissism and Firm Performance: The Strategic Role of ESG Performance Candy, Candy; Wong, Elaine; Krisyadi, Robby
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3661

Abstract

Purpose: This study investigates how CEO narcissism influences firm performance and examines whether Environmental, Social, and Governance (ESG) performance mediates this relationship. Research Methodology: A quantitative approach was used to analyze data from 75 purposively selected firms listed on the Indonesian Stock Exchange (IDX) for the period 2019-2023. Regression methods were applied to test direct and indirect relationships with financial performance indicators such as ROA and ROE. ESG performance is used as a mediating variable. Results: The study finds that CEO narcissism negatively affects ROA but positively influences ROE. ESG performance significantly impacts both ROA and ROE. The mediation analysis shows that ESG performance partially mediates the relationship between CEO narcissism and ROA but does not significantly mediate the relationship with ROE. Conclusions: CEO narcissism affects firm performance directly and indirectly through ESG performance, emphasizing ESG as a strategic pathway for executive characteristics to shape financial outcomes. Limitations: CEO narcissism was measured using photographs, which may introduce bias. This study is limited to Indonesian firms, which reduces generalizability. Contributions: This study contributes to corporate governance, leadership studies, and sustainability management by highlighting the influence of CEO traits on ESG-driven performance. This study extends the Upper Echelons Theory by incorporating ESG dimensions into the CEO-firm performance relationship.
“I Didn’t Understand Why it had to be a Woman” Realities of Ghanaian Women in Engineering Bans-Akutey, Anita
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3825

Abstract

Purpose: This study examines the lived realities of Ghanaian women in engineering (GWIE) within the broader context of persistent gender disparities in science, technology, engineering, and mathematics (STEM). Research Methodology: This study adopts a qualitative design grounded in a phenomenological perspective and guided by social constructivism to capture participants lived experiences. A maximum variation sampling technique was employed to select 20 female engineers to ensure diversity across disciplines and career stages. Data were generated through in-depth interviews and observations and subsequently analyzed using thematic analysis to identify recurring patterns and meanings. Results: The findings revealed that many GWIE experienced unplanned career shifts, often undertaken without consultation. Their educational and professional pathways are marked by versatility and adaptability, reflecting the need to adjust to constrained opportunities in the job market. Participants operate in work environments characterized by entrenched gender biases and infrastructural inadequacies, which limit their professional growth. Nevertheless, GWIE demonstrate strong intrinsic motivation, driven by their passion for engineering and commitment to contributing meaningfully to society. Conclusions: The study concludes that the professional experiences are shaped by a complex interplay of individual resilience, family support, and systemic gendered constraints within engineering institutions. While personal motivation sustains women’s engagement in the field, institutional practices continue to reproduce inequities that hinder their career advancement. Limitations: The reliance on self-reported experiences may be influenced by subjective interpretations Contributions: This study contributes to the limited empirical literature on women in engineering in Ghana by providing context-specific insights into their experiences.
Systematic Literature Review: Determinants of Mobile Banking Users’ Satisfaction in Indonesia Grea, Eunike Al; Situmorang, Syafrizal Helmi; Sembiring, Beby Karina Fawzeea
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.2574

Abstract

Purpose: This study aims to identify the aspects that affect mobile banking user satisfaction in Indonesia. Research Methodology:  This systematic literature review uses specific keywords to gather relevant articles, sourcing 817 publications from Scopus between 2020 and 2024. The analysis employs the Publish or Perish and VOS Viewer applications through the bibliography coupling method and focuses on literature related to Indonesia. Results: The articles were further evaluated using the Rayyan.ai platform, and 16 articles were identified. The findings reveal several factors influencing mobile banking users’ satisfaction in Indonesia, with service quality, system quality, and information quality being the most prevalent. Several other aspects were also examined in this study. Conclusions: The most affected determinants of mobile banking users’ satisfaction in Indonesia are service quality, system quality, and information quality. Uniquely, although the determinants are similar, each study uses different measurements. Limitations: This study's limitations relate to its focus on mobile banking users in Indonesia, which may yield different results if conducted in other countries. Furthermore, the articles reviewed do not cover all available mobile banking options in Indonesia, where user needs vary, potentially affecting the outcomes. Contributions: The results of this study can be applied in managing banks with digital applications, such as mobile banking, and provide insights for development teams to enhance features and improve user satisfaction.
Enhancing Competency and Skills Through Industrial Training Programs and Knowledge Management: A Comprehensive Analysis Piri, Morteza; Abdi, Majid
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.2687

Abstract

Purpose: This study examines the impact of industrial training programs on enhancing workforce competency and bridging the gap between theoretical knowledge and practical application. By analyzing employer and employee perspectives, the study highlights the role of structured training initiatives in fostering industry-relevant skills, professional development, and effective knowledge transfer. Methods: A comprehensive statistical analysis using predictive modeling techniques was employed to assess training effectiveness. Data were collected from employees, students, and supervisors to evaluate skill acquisition, industry preparedness, workplace adaptability, and training outcomes. Results: The findings indicate that industrial training significantly improves communication skills, problem-solving abilities, research orientation, and self-confidence. Employers report enhanced workforce readiness, while trainees acknowledge greater adaptability, continuous learning orientation, and improved understanding of real-world work environments. Conclusions: The study underscores the transformative impact of industrial training on workforce competency, emphasizing its role in aligning academic curricula with industry demands. Structured mentorship, effective feedback systems, and strengthened industry–academia collaboration are essential for optimizing training effectiveness. Limitations: The study is limited to a specific geographic context (Iran) and sector (polytechnic institutions), which may restrict generalizability. In addition, reliance on self-reported data may introduce response bias. Future studies should apply longitudinal designs and examine diverse industrial settings. Contributions: This study contributes to the literature on workforce development and knowledge management by providing empirical evidence on how industrial training bridges theory–practice gaps, strengthens competency development, and supports sustainable industry–academia partnerships.
A Comparative Study of Women’s Leadership in Family Businesses: Insights from Indonesia and Thailand Gumay, Nanda Fathiyah; Rozanna, Mira
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3308

Abstract

Purpose: This study compares women’s leadership in family businesses in Indonesia and Thailand, focusing on succession dynamics, board diversity, cultural norms, and institutional support. This study aims to understand how cultural and institutional contexts shape women’s opportunities to assume leadership roles in family enterprises. Research Methodology: A qualitative comparative analysis was conducted using secondary data from Scopus- and SINTA-indexed journals, regional surveys, and institutional reports. The analysis applied a thematic framework informed by role congruity theory, resource-based view, Hofstede’s cultural dimensions, and institutional theory, with data triangulation ensuring credibility. Results: Indonesian family firms are strongly influenced by patriarchal norms, informal succession, and weak institutional support, which limits women’s leadership. In Thailand, succession is more formalized, institutional support is stronger, and women’s visibility in governance is greater. However, in both countries, women’s representation does not always ensure their authority. Conclusions: This study concludes that women’s leadership is shaped less by capability than by governance practices and institutional frameworks. Thailand provides a more enabling context, whereas Indonesia reflects stronger cultural resistance. Limitations: This study is limited by its reliance on secondary data and its focus on only two countries. Contributions: This research enriches management, gender studies, and entrepreneurship by offering Southeast Asian comparative insights and practical implications for policymakers and family-business leaders.
Digital Transformation and Employee Productivity in Nigeria’s Mobile Telecommunication Sector Kekeocha, Ezinne Mary; Oliseh, Sunday Peter; Anagwu, Victoria Kenechukwu; Nwanya, Christian Chidi
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3565

Abstract

Purpose: This study seeks to analyze Digital Transformation and employee productivity in Nigeria’s mobile telecommunications sector by specifically examining the effect of digital skills and task efficiency among employees and investigating the effect of technology adoption on the output quality of employees in Nigeria’s mobile telecommunications sector.  Research Methodology: A survey research design was utilized, and data were collected from 347 employees in the Nigerian mobile telecommunications sector and analyzed using linear regression.  Results: The findings revealed that digital skills had a significant, strong positive effect on task efficiency, with the model explaining 61.3% of the variance. Similarly, technology adoption significantly and positively affected output quality, accounting for 45.4% of the variance in the outcome variable. Conclusions: Mobile telecommunication firms must prioritize strategic training initiatives to fully leverage their technological investments and optimize workforce performance Limitations: Online surveys were utilized; hence, there may be bias in responses from respondents. Contributions: This study will enable the management of mobile telecommunications firms to design and implement target programs and provide insight into how to collaborate with policymakers and industry leaders to develop a digital literacy framework.
Determinants of Employee Organizational Citizenship Behavior in Indonesia: Evidence from a Systematic Literature Review Juniasri, Anna Triprasidhani; Harsono, Deti Mulyo; Dwikardana, Sapta
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3760

Abstract

Purpose: This study aimed to identify and synthesize key factors influencing Organizational Citizenship Behavior (OCB) by systematically reviewing prior empirical studies. Research Methodology: This study adopted a descriptive qualitative literature review approach. A total of 13 peer-reviewed journal articles focusing on Organizational Citizenship Behavior were selected based on predefined inclusion criteria. The selected studies were systematically identified, screened, mapped, and analyzed, and the findings were synthesized using a thematic analysis approach to identify the dominant determinants and research gaps related to OCB. Results: The review revealed that work–life balance, employee engagement, job satisfaction, leadership, and interpersonal communication are the most frequently identified factors influencing Organizational Citizenship Behavior. These factors affect OCB both directly and indirectly through mediating variables such as job satisfaction, burnout, and self-efficacy. The findings also indicate variations in the results across different industries and employee demographics. Conclusions: This study confirms that work–life balance is a critical determinant of enhancing voluntary employee behaviors that benefit organizational effectiveness. However, inconsistencies across studies suggest that contextual factors, including industry characteristics and workforce demographics, play an important role in moderating these relationships. Limitations: This review was limited by the number of studies analyzed and the diversity of the research contexts. Future research should incorporate cultural dimensions, generational differences, and flexible work arrangements to provide a more comprehensive understanding of Organizational Citizenship Behavior. Contributions: This study contributes to the literature by providing a contextual synthesis of the key determinants of Organizational Citizenship Behavior in Indonesia, offering insights for both scholars and practitioners in human resource management.

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