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Zainal A.Hasibuan
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zainalhasibuan@aptikom-journal.id
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itsdi@aptikom-journal.id
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Premier Park 2 Ruko Blok B-11 Jl. Kampung Kelapa PLN Kel. Cikokol Kec. Tangerang, Tangerang, Provinsi Banten
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IAIC Transactions on Sustainable Digital Innovation (ITSDI)
Published by Pandawan Sejahtera Indonesia
ISSN : 26866285     EISSN : 27150461     DOI : https://doi.org/10.34306/itsdi
Core Subject : Science, Engineering,
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Library & Information Science Materials Science & Nanotechnology
IAIC Transactions on Sustainable Digital Innovation (ITSDI e-ISSN : 2715-0461 , p-ISSN : 2686-6285 ) managed by Indonesian Association on Informatics and Computing (IAIC) and supported by Alphabet Incubator . ITSDI provides media to publish scientific articles from scholars and experts around the world related to the Computer Science/informatics, Computer engineering/computer systems, Software Engineering, Information Technology, and Information Systems, Circular Digital Economy, Cyber Security, Data Science, and Artificial Intelligence topics. All URL of published articles will have a digital object identifier (DOI).
Arjuna Subject : Ilmu Komputer (semua kategori) - Ilmu Komputer (Lain-Lain)
Articles 142 Documents
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Leadership, Workload, and Culture: Impact on Organizational Performance through Service Quality Marvel Marvel; Oscar Jayanagara
IAIC Transactions on Sustainable Digital Innovation (ITSDI) Vol 7 No 2 (2026): April
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/itsdi.v7i2.729

Abstract

Organizational performance in the healthcare sector is a multidimensional construct that includes financial outcomes, internal processes, learning and growth, and customer-related indicators. This study examines the effects of leadership style, workload, and organizational culture on hospital organizational performance, with service quality as a mediating variable. A quantitative cross-sectional design was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. Data were collected from nurses and patients at a leading private hospital in Tangerang, Indonesia, during November–December 2024. The analysis was conducted using valid responses from nurses and patients, supported by secondary data obtained from financial reports, press releases, and quarterly company presentations. The findings reveal that organizational culture has a significant positive effect on service quality and contributes to selected dimensions of organizational performance, particularly financial performance and learning and growth, through service quality mediation. In contrast, leadership style and workload do not show significant effects on service quality, indicating that hospital service quality may be more strongly shaped by shared organizational values, standardized procedures, and institutional culture than by individual leadership practices or perceived workload. Several performance dimensions, including internal process and customer-related outcomes, also show weak explanatory power, suggesting that these outcomes may be influenced by other factors beyond the proposed model, such as clinical interaction, patient expectations, operational efficiency, and external service conditions. This study contributes to organizational behavior and healthcare management literature by demonstrating the central role of organizational culture and service quality in strengthening hospital performance. The findings offer practical implications for hospital managers to develop a strong, structured, and service-oriented culture to improve healthcare delivery and organizational sustainability.
Business Intelligence-Based Risk Analysis Approach to Prevent Accidents in Overhead Crane Operations Ridwan Kurniaji; Nur Azizah; Mohamad Rakhmansyah; Untung Rahardja; Alfajri Ismail
IAIC Transactions on Sustainable Digital Innovation (ITSDI) Vol 8 No 1 (2026): October
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/itsdi.v8i1.731

Abstract

Overhead crane operations remain a high-risk activity in heavy manufacturing, yet safety management often relies on static assessments that fail to capture real-time operational dynamics. In developing economies such as Indonesia, a significant digital gap hinders the adoption of high-cost IoT solutions, leaving safety data fragmented and reactive. This study aims to bridge this gap by developing and validating a Business Intelligence (BI) Safety Dashboard that utilizes bridge technologies, defined as cost-effective digital solutions that leverage existing administrative and operational data instead of dedicated IoT infrastructure, to provide real-time predictive risk insights. Following a Design Science Research (DSR) framework, a three-year longitudinal study (2024–2026) was conducted at a metal fabrication facility in West Java. A Weighted Dynamic Risk Score (WDRS) was formulated using Data Analysis Expressions (DAX), integrating incident logs, maintenance records, and operator certification data into a unified star schema model. The results demonstrate a 95% reduction in data processing time and a 30% increase in near-miss reporting. The proposed artifact successfully identified critical risk outliers, such as Crane 08 (WDRS = 8.3), and generated spatiotemporal heatmaps that pinpointed specific risk hotspots within the facility. These findings confirm that the BI Dashboard is a feasible and highly practical solution for resource-constrained environments, providing a scalable blueprint for Indonesian SMEs to achieve Industry 4.0 safety standards by leveraging existing administrative data for predictive maintenance and proactive safety interventions.

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